[rt-users] Problems with Outlook-Emails

[Florian Heyer]

Hello,
this subject encoding is used when the subject contains characters like üöä...

You should install the following patch:
http://www.fsck.com/pub/rt/contrib/subject-encoding.patch-1.0.7

This patch makes use of the module MIME::Words, so make sure it' s installed.
With this patch encoded subjects are translated back to normal form.


On Thu, 31 May 2001 14:04:42 +0200, Klaus Hoffmann wrote:
> 
> Hello Everbody,
> 
> I currently have problems with OutLook (or Exchange) -Clients. All mails 
> replied by them, have an entry in the subject-line that looks like this:
> 
> To  "'Klaus Hoffmann via RT'" <support at s3-med.de>
> Subject 
> =?iso-8859-1?Q?AW:_=5BSupport_#9=5D_=28Support=29_Best=E4nde_im_MW_=28=3D?= 
> =?iso-8859-1?Q?KE=29_Lager?=
> 
> This entry can´t be handled by RT. So there´s always a new entry in the 
> rt-database.
> 
> I installed stripemime (which really works fine with attachments!) but 
> nothing has changed.
> 
> Mails from Netscape Mail (from Windows and Unix) are OK. Unfortunatly 
> everyone uses Outlook.... :-(
> 
> Can you give me a hint?
> 
> Regards
> 
> Klaus Hoffmann
> -- 
> Klaus Hoffmann			EMail:  klaus.hoffmann at s3-med.de
> HOFFMANN Consulting		Tel.: 	+49-7161-989464
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> 
> 
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Florian Heyer            SGH Internet Division
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