[rt-users] Post-install RT error

Ben Pitzer ben at netraverse.com
Thu Jun 7 15:12:15 EDT 2001 

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Jesse,

Yes, a 'make test' not only worked, so did a 'make install'.   Just to be
sure, is 1.0.7 the current release of RT?  That is what I downloaded from
CMU's mirror site.

I did a bit more research on the libmysqlclient.so.x stuff.  Apparently,
libmysqlclient.so.10 is installed by the libmysqlclient10 package (how
odd, eh?).  There is an available libmysqlclient9 package, however before
I installed it to try it out, I noticed that one of the file in the error
message was /usr/lib/perl5/5.005/i386-linux/DynaLoader.pm, and
investigated where that came from.  It was installed as part of the
perl-5.005-base package.  Now, I upgraded my perl install via CPAN to
5.6.1 recently, but that lives in /usr/local/bin. So, I moved
/usr/bin/perl (which was a link itself) to /usr/bin/old.perl and replaced
it with a new link in /usr/bin to /usr/local/bin/perl.  Voila!  The error
has gone away!

All is well.  But now I've got some new questions:

In terms of configuring Apache for the WebUI, what do I set my document
root, to?  Is it arbitrary, so long as I create a forward to the cgi
files?  Is this correct?  If so, to which file do I create the link?  Does
it depend on the function that I'm trying to perform (admin, queue
management, ticket manipulation, etc)?  Any insight on this would be
helpful.

Regards,
Ben Pitzer
Systems Administrator
NeTraverse
http://www.netraverse.com
Email: ben at netraverse.com
Tel:   919-465-6400
Fax:   919-465-6401


On Thu, 7 Jun 2001, Jesse wrote:

>
> You don't need or wantlibmysqlclient.so.9. That's tied to an old
> version of mysql.  Did a make test of the msql-mysql-modules work?
>
>
>
> On Thu, Jun 07, 2001 at 02:17:35PM -0400, Ben Pitzer wrote:
> > Jesse,
> >
> > This did not work.
> >
> > I removed my MySQL package, and reinstalled it. I also did a 'make
> > uninstall' on the Msql-Mysql-Modules and tried reinstalling it from
> > scratch.  It successfully installed (however the libmysqlclient.so.10 was
> > never removed when I did the 'make uninstall'), however there is still no
> > libmysqlclient.so.9 anywhere on my system.  I still get the same error
> > when trying to execute the rtadmin command.
> >
> > Any further thoughts?
> >
> > Regards,
> > Ben Pitzer
> > Systems Administrator
> > NeTraverse
> > http://www.netraverse.com
> > Email: ben at netraverse.com
> > Tel:   919-465-6400
> > Fax:   919-465-6401
> >
> > On Thu, 7 Jun 2001, Jesse wrote:
> >
> > > It sounds like you've upgraded your mysql install since you installed the
> > > perl database driver for it.  reinstalling Msql-Mysql-Modules from scratch
> > > might work for you.
> > >
> > > Just making that symlink is a bad idea, since the reason those names change
> > > is that mysql's APIs have likely changed and they don't want you linking against
> > > the old libraries and thinking they're the new ones.
> > >
> > >         -j
> > >
> > >
> > > On Thu, Jun 07, 2001 at 10:31:50AM -0400, Ben Pitzer wrote:
> > > > Jesse,
> > > >
> > > > Yes, there is a /usr/lib/libmysqlclient.so.10.  I never searched for that
> > > > specifically.  Are you suggesting a symlink called libmysqlclient.so.9 to
> > > > that file?  Will that cause problems with any rt functions to use that
> > > > library instead of libmysqlclient.so.9?
> > > >
> > > > Regards,
> > > > Ben Pitzer
> > > > Systems Administrator
> > > > NeTraverse
> > > > http://www.netraverse.com
> > > > Email: ben at netraverse.com
> > > > Tel:   919-465-6400
> > > > Fax:   919-465-6401
> > > >
> > > >
> > > >
> > > > On Thu, 7 Jun 2001, Jesse wrote:
> > > >
> > > > > Is there any libmysqlclient.* on your box at all?
> > > > >
> > > > >
> > > > > On Thu, Jun 07, 2001 at 09:46:14AM -0400, Ben Pitzer wrote:
> > > > > > Jesse,
> > > > > >
> > > > > > Absolutely.  I followed the instructions in the installation documentation
> > > > > > directly.  I've tried to slocate the libmysqlclient.so.9 file on my
> > > > > > systems, and it doesn't appear to be anywhere, so it's not even a problem
> > > > > > that symlinking could fix.
> > > > > >
> > > > > >
> > > > > > Regards,
> > > > > >
> > > > > > Ben Pitzer
> > > > > > Systems Administrator
> > > > > > NeTraverse
> > > > > > http://www.netraverse.com
> > > > > > Email: ben at netraverse.com
> > > > > > Tel:   919-465-6400
> > > > > > Fax:   919-465-6401
> > > > > >
> > > > > > On Wed, 6 Jun 2001, Jesse wrote:
> > > > > >
> > > > > > > Did you Enable MysqlPerl emulation when building msql-mysql-modules?
> > > > > > >
> > > > > > >
> > > > > > > On Wed, Jun 06, 2001 at 05:44:02PM -0400, Ben Pitzer wrote:
> > > > > > > > Folks,
> > > > > > > >
> > > > > > > > I've "successfully" installed RT on a Progeny Debian machine, along with
> > > > > > > > all of the appropriate Perl modules, including Msql-Mysql-modules.  All of
> > > > > > > > this seemed to go correctly, although the Msql-Mysql-modules install did
> > > > > > > > take some modification of the makefile to get it to work, but that should
> > > > > > > > not be affecting my current problem, which is this:
> > > > > > > >
> > > > > > > > After installing, I try to run the rtadmin commmand out of the rt/bin/
> > > > > > > > directory.  This is the error I get:
> > > > > > > >
> > > > > > > > bash-2.04# ./rtadmin queue -create sysadmin
> > > > > > > > Can't load '/usr/lib/perl5/5.005/i386-linux/auto/DBD/mysql/mysql.so' for
> > > > > > > > module DBD::mysql: libmysqlclient.so.9: cannot load shared object file: No
> > > > > > > > such file or directory at /usr/lib/perl5/5.005/i386-linux/DynaLoader.pm
> > > > > > > > line 169.
> > > > > > > >
> > > > > > > >  at /usr/lib/perl5/5.005/i386-linux/Mysql.pm line 13
> > > > > > > > BEGIN failed--compilation aborted at /project/rt/lib/rt/database.pm line
> > > > > > > > 8.
> > > > > > > >
> > > > > > > >
> > > > > > > > This is a problem for me, obviously.  This seems to indicate to me that
> > > > > > > > something in the Msql-Mysql-modules install failed, however it went in
> > > > > > > > fine.  Now, though, when I go back to it, it fails the 'make test' portion
> > > > > > > > of the install, but I think that this is the result of me changing the
> > > > > > > > root MySQL password.  Does anyone have any thoughts?
> > > > > > > >
> > > > > > > > Regards,
> > > > > > > > Ben Pitzer
> > > > > > > > Systems Administrator
> > > > > > > > NeTraverse
> > > > > > > > http://www.netraverse.com
> > > > > > > > Email: ben at netraverse.com
> > > > > > > > Tel:   919-465-6400
> > > > > > > > Fax:   919-465-6401
> > > > > > > >
> > > > > > > >
> > > > > > > > _______________________________________________
> > > > > > > > rt-users mailing list
> > > > > > > > rt-users at lists.fsck.com
> > > > > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > > > > >
> > > > > > >
> > > > > > > --
> > > > > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > > > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > > > > > >
> > > > > > > There are no supercomputer applications that are solvable that cannot be solved
> > > > > > > in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
> > > > > > > 									-Tanj
> > > > > > >
> > > > > > > _______________________________________________
> > > > > > > rt-users mailing list
> > > > > > > rt-users at lists.fsck.com
> > > > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > > > >
> > > > > >
> > > > > >
> > > > > > _______________________________________________
> > > > > > rt-users mailing list
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> > > > > >
> > > > >
> > > > > --
> > > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > > > >
> > > > > A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
> > > > > to the gills on mdma that you can't focus on any given line of text for more
> > > > > than 10 seconds continuously."
> > > > > 					-Nathan Mehl
> > > > >
> > > > > _______________________________________________
> > > > > rt-users mailing list
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> > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > >
> > > >
> > > >
> > >
> > > --
> > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > >
> > >   "Mary had a crypto key / She kept it in escrow
> > >      And everything that Mary said / The Feds were sure to know" -- Sam Simpson
> > >
> > > _______________________________________________
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> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> As I sit here alone looking at green text on a laptop in a mostly bare room listening
> to loud music wearing all black, I realize that that it is much less cool in real life :)
> 			--Richard Tibbetts
>
>
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