[rt-users] Question on Scrips

[Yeow]

Hi Gavin,

The scrips are specified for queue only.

The other problem I faced was that at some point of time after modifying
some config,
the tickets history will only display the original post and not the rest;
Posting still works, mails still get sent, just that it doesn't show up in
the history.

Jesse is taking a closer look at it.


----- Original Message -----
From: "Adams, Gavin" <gadams at promisant.com>
To: "Adams, Gavin" <gadams at promisant.com>; "Yeow" <yeowhui at i-dns.net>;
<rt-users at lists.fsck.com>
Sent: Thursday, June 14, 2001 7:37 PM
Subject: RE: [rt-users] Question on Scrips


I see you are using sendmailpipe already. Where are your autoreply and
notifyadmincc scrips located? Both on the queue, global, or a combo of
the two?

--- Gavin Adams
Promisant Ltd.
Bermuda

> -----Original Message-----
> From: Adams, Gavin
> Sent: Thursday, June 14, 2001 08:25
> To: Yeow; rt-users at lists.fsck.com
> Subject: RE: [rt-users] Question on Scrips
>
> Yeow,
>
> Are you using the default mail method (Sendmail)? Try using
sendmailpipe
> and see if that's any different. It is working better for us (RH 7.0,
> latest sendmail RPM).
> --- Gavin Adams
> Promisant Ltd.
> Bermuda
> -----Original Message-----
> From: Yeow [mailto:yeowhui at i-dns.net]
> Sent: Thursday, June 14, 2001 01:19
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Question on Scrips
>
> Hi,
>
> I'm facing problems with Scrips.
> My queue was setup to autoreply requestors and notifyadminccs
onCreate,
> and notifyrequestors and notifyadminccs onCorrespond
> However,  everytime only requestors gets the mail. The adminccs never
> did recieve any mail(mail was not created by the system).
>
> Any advise or hints?
>
> Below is my rtlog.
> =====================
> Use of uninitialized value at
> /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893,
> <STDIN> chunk 18.
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate...
> RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate...
> now requiring RT::Action::Autoreply
> RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
> Use of uninitialized value at
> /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, <STDIN> chunk
18.
> Use of uninitialized value at
> /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, <STDIN> chunk
18.
> Use of uninitialized value at
> /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, <STDIN> chunk
> 18.
> RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
> Use of uninitialized value at
>
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.
> pm line 136, <STDIN> chunk 18.
> Ticket 4 created in queue 'mysupport'
> =======================
>
> v1.3.99 and v1.3.100 both had the problem I mentioned.
> Apache was stopped and restarted before.
>
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> rt-users at lists.fsck.com
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