[rt-users] scrip events don't send mail

[Jesse]

That's about the most verbose debugging you'll get out of rt without going
into the code and uncommenting other debug lines.

You should be aware that RT won't mail a status update to the person 
performing the action.


On Fri, Jun 22, 2001 at 10:49:33AM -0700, Wade C. Albright wrote:
> Hi,
> 
> Hopefully this isn't covered elsewhere, or a known bug or something.
> I've searched the archives of this list and didn't find anything. I'm
> probably doing something silly...
> 
> Basically, I have a global scrip set up to email the owner on status or
> transaction changes.
> 
> When I make such a change, the owner does not get notified.
> 
> Below is my log file. It says "no recipients found" which might suggest
> there is no owner, but there is definitely an owner (i own the ticket in
> question.)
> 
> Also, can someone tell me how to turn on and/or use more debugging info
> in RT?
> 
> Other relevant info:
> Redhat 7.1
> qmail 1.03 (compiled from source)
> rt-1-3-105
> mysql-3.23.39 (compiled from source)
> perl 5.6.0
> 
> from the log:--------->
> now requiring RT::Condition::StatusChange
> RT::Transaction=HASH(0x8d585d4): Checking condition OnResolve...
> RT::Transaction=HASH(0x8d585d4): Doesn't match condition OnResolve...
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x8d585d4): Checking condition OnTransaction...
> RT::Transaction=HASH(0x8d585d4): Matches condition OnTransaction...
> now requiring RT::Action::Notify
> RT::Transaction=HASH(0x8d585d4): Prepared NotifyOwner
> RT::Action::Notify=HASH(0x8d7d124): No recipients found. Not sending.
> RT::Transaction=HASH(0x8d585d4): Committed NotifyOwner
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x8d585d4): Checking condition OnTransaction...
> RT::Transaction=HASH(0x8d585d4): Matches condition OnTransaction...
> now requiring RT::Action::Notify
> RT::Transaction=HASH(0x8d585d4): Prepared NotifyOwner
> RT::Action::Notify=HASH(0x8dc9968): No recipients found. Not sending.
> RT::Transaction=HASH(0x8d585d4): Committed NotifyOwner
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x8d585d4): Checking condition OnStatus...
> RT::Transaction=HASH(0x8d585d4): Matches condition OnStatus...
> now requiring RT::Action::Notify
> RT::Transaction=HASH(0x8d585d4): Prepared NotifyOwner
> RT::Action::Notify=HASH(0x8dd6260): No recipients found. Not sending.
> RT::Transaction=HASH(0x8d585d4): Committed NotifyOwner
> now requiring RT::Condition::StatusChange
> RT::Transaction=HASH(0x8d585d4): Checking condition OnResolve...
> 
> 
> 
> thanks,
> wade albright
> 
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-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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