), therefore 
you cannot have any clickable links in it.  for 'optical conformance' the url 
list is printed in teletype style ().

any feedbacks for enhancements are welcome.

#
# this is tne new subroutine
#
sub print_url_list {
    my ($value) = shift;

    $url_regexp = 'http://([\w-])+(\.\1)*(/?[^ ])*[^\.]';

    if ($value =~ /$url_regexp/) {
      print "URL-List for this Transaction:\n";

      while ($value =~ /$url_regexp/g) {
        $url = $&;
        print "* $url
\n";
      }

      print "\n";
    }
}

#
# this is the modified print_transaction
#
sub print_transaction {

    ...codecodecode...

    print "
";
    &print_html($body);
    print "";

    &print_url_list($body);  #add here print_url_list
}

             frank

--------------------
> (Hesitated between rt-user and rt-devel, decided that RT1
> belongs on rt-users... that right?)
> 
> I just installed stripmime, and I'm a bit disappointed that I
> don't get a clickable link in the web ui.
> 
> First off, I modified the script to only put the first
> attachment in-line (if it's text), since I expect large text
> attachments that I don't want in the interface. That was a
> breeze.
> 
> Than I modified the stripmime script to output a HTML HREF
> instead of just the plaintext URL (should have realized it
> wasn't that simple) and saw that the output is HTML-sanitized,
> which was to be expected, after all.
> 
> I'm quite concerned about not having problems with malicious or
> bizarre mails wreaking havoc in my interface, so I'm certainly
> not going to remove what protection I have against that, but I
> do want clickable links too.
> 
> Any way? Maybe after the sanitation is done I could sed
> the output looking for the distinctive (text) link to
> https://myhost/stripmime/, or even with a custom unusual token
> that I'd make stripmime output? Anybody done that (where is the
> sanitation done?), or have another idea?
> 
> Apologies if this has been discussed before.
> 
> -- 
> #include                           Lorens Kockum
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

----------
Frank Thommen, Informatik Support Gruppe, D-INFK, ETH Zuerich
E-Mail: thommen at inf.ethz.ch; Tel: +41-1-63 27208 (Mo-Do)
----------

From fred_3_us at yahoo.com  Tue Mar 20 10:36:15 2001
From: fred_3_us at yahoo.com (dave carrano)
Date: Tue, 20 Mar 2001 07:36:15 -0800 (PST)
Subject: [rt-users] apache error log
Message-ID: <20010320153615.82527.qmail@web12504.mail.yahoo.com>

Hello,
	I just installed RT and everything was going well
unitl I tried running admin-webrt.cgi. I am running on
freebsd with perl 5.005_3 mysql 3.23.25 apache 1.3.19.
This is the error I am getting. If anyone has any
ideas please let me know. Perl passed the testdeps.pl.
I have installed the follwoing perl mods.

DBI-1.14
CGI.pm-2.753
Digest-MD5-2.13
Data-ShowTable-3.3
Msql-Mysql-modules-1.2215

Can't load
'/usr/local/lib/perl5/site_perl/5.005/i386-freebsd/auto/DBD/mysql/mysql.so'
for module DBD::mysql: Shared object
"libmysqlclient.so.10" not found at
/usr/libdata/perl/5.00503/DynaLoader.pm line 169.

 at
/usr/local/lib/perl5/site_perl/5.005/i386-freebsd/Mysql.pm
line 13
BEGIN failed--compilation aborted at
/usr/local/rt/lib/rt/database.pm line 8.
[Tue Mar 20 11:16:34 2001] [error] [client
172.30.10.8] Premature end of script headers:
/usr/local/rt/bin/cgi/admin-webrt.cgi

thank you 

-Dave

__________________________________________________
Do You Yahoo!?
Get email at your own domain with Yahoo! Mail. 
http://personal.mail.yahoo.com/

From jdfalk at mail-abuse.org  Wed Mar 21 16:01:54 2001
From: jdfalk at mail-abuse.org (J.D. Falk)
Date: Wed, 21 Mar 2001 13:01:54 -0800
Subject: [rt-users] Procmail???/
In-Reply-To: <20010319200042.7DC1D1111D@pallas.eruditorum.org>; from jason@splitinfinity.net on Mon, Mar 19, 2001 at 12:03:30PM -0800
References: <20010319200042.7DC1D1111D@pallas.eruditorum.org>
Message-ID: <20010321130154.H75126@mail-abuse.org>

On 03/19/01, Split infinity Tech Support  wrote: 

> I will readily admit that I have not researched this at all yet so if it's
> covered in an FAQ, just point me there please :-)
> 
> I want to set up some procmail recipes to filter out spam and viruses from
> my RT queus, has anyone done this before and if so do you have any
> pointers?

	Yep, I'm using procmail extensively.  Here's how I'm doing it
	(Jesse, feel free to add this to contrib if you want.)

	In the sendmail aliases file (note that you may need to place
	the | inside the quotes, depending on your configuration):

queuename:	| "/usr/local/bin/procmail -a queuename -d rt"

	Procmail's -a flag lets us specify the contents of the $1
	variable; -d lets you specify the user procmail will become
	before attempting delivery.

	Then, in ~rt/.procmailrc we have a bunch of log file config
	and then the all-important line:

INCLUDERC=/path/to/standard.rc

	I suppose I could put it all into RT's .procmailrc, but I
	wanted to keep it in a seperate directory for my own sanity.

	The standard.rc file archives every message that comes in
	using the following recipe:

YRMON=`date +%Y-%m`
MAILDIR="/local/maps/tickets/archive/$1"
QUEUE="$1"

:0 rc
| gzip --to-stdout --fast >> $MAILDIR/$YRMON.gz

	Then it does various filtering; if I want a filter to only
	apply to one queue, I'd do something like:

:0
* ? test $QUEUE = "queuename"
* ^From:.*example at example.com
{ EXITCODE=69 HOST }

	Next, I'll filter through stripmime (though we don't need to
	do that for the queues that've been moved to RT2.)  I've set
	stripmime's $outputprog to "/bin/cat" so that it works as a
	filter, and further processing can occur afterwards:

:0 f
* !^From:.*@mail\-abuse\.org
| /local/maps/tickets/bin/stripmime | head -c 50000

	The `head` is so that messages are kept to a sane length,
	but we don't want to do that before stripmime pulls out any
	attachments.

	I don't like RT1's autoresponder; quite simply, it's way too
	prone to participating in mail loops (RT2 seems better.)  So,
	we talked Jesse into creating rt-mailgate's extended syntax 
	somewhere around version 1.0.4, which allows complicated 
	procmail-based autoresponder recipes such as:

:0
{
	# pipe to rt-mailgate & grab ticket ID; we need error handling here
	TICKETID=`cat | /local/maps/rt/bin/rt-mailgate --extended-syntax \
	            --queue $QUEUE --action correspond --ticketid`

	# grab the subject
	SUBJECT=`head -20 | /usr/local/bin/formail -XSubject:`

	# autorespond if appropriate
	:0 h
	  # ever responded on this ticket before? (clear cache periodically)
	* !? grep -sq $TICKETID $CACHEDIR/.ticketid.cache
	  # is there a message file available?
	* ? test -r $AREPDIR/$QUEUE
	  # has the message ever looped through anything before?
	* !^X-Loop:
	  # is it from a daemon or similar?
	* !^From.*(daemon|listserv|majordomo|mailman|auto)
	  # check precedence
	* !^Precedence:.*(junk|list|bulk|noreply|bofh)
	  # is it from us?
	* !^X-RT-Loop-Prevention: MAPS
	  # is it from Alan Brown or tomcat at www.base.com.br?
	* !^From.*(alan at manawatu\.gen\.nz|tomcat at www\.base\.com\.br)
	| ( /usr/local/bin/formail -rt -I"From: $QUEUE at mail-abuse.org" \
	        -I"Subject: [MAPS #$TICKETID] ($QUEUE) $SUBJECT" \
		-A"X-Request-ID: $TICKETID" \
		-A"X-RT-Loop-Prevention: MAPS" \
		-I"Precedence: junk" ; \
	    cat $AREPDIR/$QUEUE ) \
	  | /usr/sbin/sendmail -oi -t \
	  && echo $TICKETID >> $CACHEDIR/.ticketid.cache

	# didn't autorespond?  dump it.
	:0 E
	/dev/null
}

	And at the end is a recipe that'll send any remaining messages
	to me, in case something slipped through the cracks.

-- 
J.D. Falk                   "The Internet isn't just a publishing medium or a
Product Manager                     medium for commerce, it's a social medium."
Mail Abuse Prevention System LLC                       -- Howard Rheingold

From rf at rf0.com  Thu Mar 22 02:49:46 2001
From: rf at rf0.com (Russell Foster)
Date: Thu, 22 Mar 2001 07:49:46 +0000 (GMT)
Subject: [rt-users] Display tickets on a web form
In-Reply-To: <200103201425.PAA07461@algonquin.inf.ethz.ch>
Message-ID: 

Hi All,
	I am trying to write a web page page that allows end users to
display their ticket. I am using the following sort of code...

open (IN,"/opt/rt/bin/rt -show $ticket_no|")
while ()
	{
	print $_;
	}
close(IN);

What is happening is that I am getting the following error

"Welcome to Request Tracker 1.0.7 
You don't have permission to display request #123 "

Which I admit is obvious so I added a users called apache (the username
the web server is running under) and gave the user permission to view
tickets. But it still doesn't work. Could anyone give me some sort of
insight to what is going on?

Cheers

Rus
--

Russell Foster
EMEA IT Unix Systems Administrator
Art Technology Group

LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
happening?
KRYTEN : Well, either we're under attack, sir, or we're having a disco.
		Red Dwarf Season VII - Stoke Me A Clipper

From james.dumser at ericsson.com  Thu Mar 22 15:27:03 2001
From: james.dumser at ericsson.com (James Dumser)
Date: Thu, 22 Mar 2001 14:27:03 -0600
Subject: [rt-users] creating requests via email
Message-ID: <3ABA6017.9EA1A560@ericsson.com>

I'm trying to set up RT to handle requests via email. The user guide
states:
  RT uses the subject line of a message to decide what to do with it. If
  the subject contains the identifier of a request that already exists,
  the message becomes a comment. If the subject line contains no
  identifier, a new request will be created. Thus you should be careful
  with the subject header when sending messages to the RT alias to avoid
  creating new requests where they are not needed.
I envisioned this capability to let me send an unstructured email
(basically not knowing it was going into RT) and have a request created.
I also understood this to mean that later emails could be sent to the
same RT address (with the tag included) and be treated as comments.

When I send an email as a new request, I get back something like
  Subject: [mgts.exu.ericsson.se #] (_rt_system) RT Error: test request
#8
  Date: Thu, 22 Mar 2001 13:33:46 -0600 (CST)
  From: James Dumser via RT 
  To: eusjadu at exu.ericsson.se

  There has been an error:

  You did not specify a ticket number for these comments. Please
  resubmit them with a ticket number.  Your comments appear below.

  This is a request created via email (from eusjadu at exu.ericsson.se).

  -- 
  James Dumser  james.dumser at ericsson.com

  --- Headers Follow ---

  Date: Thu, 22 Mar 2001 13:33:45 -0600
  From: James Dumser 
  To: rt-test at mgts.exu.ericsson.se
  Subject: test request #8

  -------------------------------------------- Managed by Request
Tracker

rt-test is aliased to rt-mailgate test comment (I didn't get much out of
the docs concerning the various uses of comment, correspond, and
action).

I didn't see any mail commands for creating a request, but if it's
necessary, I guess I can write a wrapper script that would check to see
if the email is a new request (no tag) and insert the appropriate
command, but it doesn't seem like this should be necessary.

-- 
James Dumser  james.dumser at ericsson.com

From jesse at fsck.com  Thu Mar 22 15:33:29 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 22 Mar 2001 15:33:29 -0500
Subject: [rt-users] creating requests via email
In-Reply-To: <3ABA6017.9EA1A560@ericsson.com>; from james.dumser@ericsson.com on Thu, Mar 22, 2001 at 02:27:03PM -0600
References: <3ABA6017.9EA1A560@ericsson.com>
Message-ID: <20010322153329.F343@pallas.fsck.com>

You want to be using correspond, not comment in your mail aliases.

On Thu, Mar 22, 2001 at 02:27:03PM -0600, James Dumser wrote:
> I'm trying to set up RT to handle requests via email. The user guide
> states:
>   RT uses the subject line of a message to decide what to do with it. If
>   the subject contains the identifier of a request that already exists,
>   the message becomes a comment. If the subject line contains no
>   identifier, a new request will be created. Thus you should be careful
>   with the subject header when sending messages to the RT alias to avoid
>   creating new requests where they are not needed.
> I envisioned this capability to let me send an unstructured email
> (basically not knowing it was going into RT) and have a request created.
> I also understood this to mean that later emails could be sent to the
> same RT address (with the tag included) and be treated as comments.
> 
> When I send an email as a new request, I get back something like
>   Subject: [mgts.exu.ericsson.se #] (_rt_system) RT Error: test request
> #8
>   Date: Thu, 22 Mar 2001 13:33:46 -0600 (CST)
>   From: James Dumser via RT 
>   To: eusjadu at exu.ericsson.se
> 
>   There has been an error:
> 
>   You did not specify a ticket number for these comments. Please
>   resubmit them with a ticket number.  Your comments appear below.
> 
>   This is a request created via email (from eusjadu at exu.ericsson.se).
> 
>   -- 
>   James Dumser  james.dumser at ericsson.com
> 
>   --- Headers Follow ---
> 
>   Date: Thu, 22 Mar 2001 13:33:45 -0600
>   From: James Dumser 
>   To: rt-test at mgts.exu.ericsson.se
>   Subject: test request #8
> 
>   -------------------------------------------- Managed by Request
> Tracker
> 
> rt-test is aliased to rt-mailgate test comment (I didn't get much out of
> the docs concerning the various uses of comment, correspond, and
> action).
> 
> I didn't see any mail commands for creating a request, but if it's
> necessary, I guess I can write a wrapper script that would check to see
> if the email is a new request (no tag) and insert the appropriate
> command, but it doesn't seem like this should be necessary.
> 
> -- 
> James Dumser  james.dumser at ericsson.com
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl

From Sebastian.Guzy at dresdner-bank.com  Fri Mar 23 07:26:34 2001
From: Sebastian.Guzy at dresdner-bank.com (Sebastian.Guzy at dresdner-bank.com)
Date: Fri, 23 Mar 2001 13:26:34 +0100
Subject: [rt-users] Can't locate object method "new" via package "Digest::MD5"
Message-ID: <3ABB40FA.6040707@dresdner-bank.com>

hi there,

Can't locate object method "new" via package "Digest::MD5" at 
/opt/rt/lib/rt/ui/web/auth.pm line 36.     

That's what I've got when I try to use the 'webrt.cgi' by both 
command-line and web browser (info stored in the apache's log in the 
second case).

more:
1. perl bin/testdeps.pl -warn  => Checking for Digest::MD5...found 
2. rtadmin user, queue, acl => ok
3. rt -create => ok

I've just started with rt and I'm just interested in installing it and 
to find out if it can help me.

More info required - let me know
Thanks in advance

Sebastian

From james.dumser at ericsson.com  Fri Mar 23 08:14:57 2001
From: james.dumser at ericsson.com (James Dumser)
Date: Fri, 23 Mar 2001 07:14:57 -0600
Subject: [rt-users] creating requests via email
References: <3ABA6017.9EA1A560@ericsson.com> <20010322153329.F343@pallas.fsck.com>
Message-ID: <3ABB4C51.564A6F91@ericsson.com>

On Thu, 22 Mar 2001 15:33:29 -0500, Jesse  wrote:
> You want to be using correspond, not comment in your mail aliases.

Thanks. Is there an option to drop the "--- Headers Follow ---" from
transactions entered via the web?

-- 
James Dumser    972.583.5114    james.dumser at ericsson.com

From jesse at fsck.com  Fri Mar 23 08:52:30 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 23 Mar 2001 08:52:30 -0500
Subject: [rt-users] creating requests via email
In-Reply-To: <3ABB4C51.564A6F91@ericsson.com>; from james.dumser@ericsson.com on Fri, Mar 23, 2001 at 07:14:57AM -0600
References: <3ABA6017.9EA1A560@ericsson.com> <20010322153329.F343@pallas.fsck.com> <3ABB4C51.564A6F91@ericsson.com>
Message-ID: <20010323085230.V343@pallas.fsck.com>

Currently requires a little bit of source hacking. Search the archives
at http://lists.fsck.com/search.html.

RT2 is much better about this.

On Fri, Mar 23, 2001 at 07:14:57AM -0600, James Dumser wrote:
> On Thu, 22 Mar 2001 15:33:29 -0500, Jesse  wrote:
> > You want to be using correspond, not comment in your mail aliases.
> 
> Thanks. Is there an option to drop the "--- Headers Follow ---" from
> transactions entered via the web?
> 
> -- 
> James Dumser    972.583.5114    james.dumser at ericsson.com
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.

From jesse at fsck.com  Fri Mar 23 09:55:46 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 23 Mar 2001 09:55:46 -0500
Subject: [rt-users] [rt-announce] RT 2.0 Beta 1 released
Message-ID: <20010323095546.Y343@pallas.fsck.com>

It gives me great pleasure to announce RT 2.0 Beta 1.  This release marks 
an important milestone in RT 2.0's development cycle.  All major functionality
expected for RT 2.0 has now been integrated into the codebase.  The database
schema is frozen.

Upgrades from Beta 1 to RT 2.0 and any intermediate releases are now
a 'supported' procedure. (Well, supported as much as the rest of the 
package is ;)

Some highlights of Beta1:

        * Ports to Oracle 8 and Postgres 7

        * Significant work on the incoming mail gateway

        * Support for merging tickets

        * Simpler, cleaner installation

        * Lots of UI improvements

        * Lots of bug fixes

        * The beginnings of a manual

How to get it:

        Fire up your trusty ftp client and point it at:

        ftp://ftp.fsck.com/pub/rt/devel/rt-1-3-61.tar.gz

        tar xzvf rt-1-3-61.tar.gz

        cd rt-1-3-61

        more README

Reporting bugs:

        If you run into issues, please send bug reports to rt-2.0-bugs at fsck.com
        Try to include:  perl version, database type and version, OS and
        version, sendmail (or replacement) version, any stack trace generated
        and anything else you might find useful.

The future:

        I'm hard at work on RT 2.0 Beta 2  (You can see the todo list at:
        http://fsck.com/rt2/NoAuth/Buglist.html)

        After Beta 2, I'll role a release candidate for 2.0, which I'll let
        percolate for a few weeks.  If we don't find any showstoppers,
        that will become RT 2.0.0.

        Jesse

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

...realized that the entire structure of the net could be changed to be made 
more efficient, elegant, and spontaneously make more money for everyone 
involved. It's a marvelously simple diagram, but this form doesn't have a way 
for me to draw it.  It'll wait. 				-Adam Hirsch

_______________________________________________
Rt-announce mailing list
Rt-announce at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-announce

From jesse at fsck.com  Sun Mar 25 00:48:57 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 25 Mar 2001 00:48:57 -0500
Subject: [rt-users] [rt-announce] rt-1.3.62 Beta 1++
Message-ID: <20010325004857.I343@pallas.fsck.com>

1.3.62 fixes a couple of bugs found in 1.3.61:

        RT wasn't properly dealing with newlines from certain OSes
which resulted in garbled templates.

        RT was munging the subjects of some replies sent to some users.

        If you've already installed RT 1.3.61,
        unpack this version, configure the makefile and run

        make upgrade-noclobber

        Then, restart apache. 

        Unless anyone screams about this release being more broken than 1.3.61,
        I'm going to announce it to freshmeat on monday.

        Jesse

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov

_______________________________________________
Rt-announce mailing list
Rt-announce at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-announce

From wagner at phenomedia.de  Mon Mar 26 03:09:11 2001
From: wagner at phenomedia.de (Frank Wagner)
Date: Mon, 26 Mar 2001 10:09:11 +0200
Subject: [rt-users] Mail
Message-ID: <20010326100911.B20990@lx1.intern.phenomedia.com>

Hello,

i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature.
Now all mail from rt is comming from rt at host.domain.com but i want it to look
like rt at domain.com. in /opt/rt/etc/config.pm i set the following:

rtname=domain.com
host=localhost
mail_alias=support at domain.com

How do i set the default answer user of rt to another user like support?
How do i change the fontsize of the detailed queue view of requestcomments.

Hope you can help me.

Frank

From rt-id-45 at lists.lorens.org  Mon Mar 26 03:56:45 2001
From: rt-id-45 at lists.lorens.org (Lorens Kockum)
Date: Mon, 26 Mar 2001 10:56:45 +0200
Subject: [rt-users] Patches? (In-Reply-To, mail ack)
Message-ID: <20010326105645.A21310@apex.lorens.com>

1)

I just checked, and found that RT 1.0.7 does not put an
In-Reply-To header in the messages it sends (auto-reply, reply).

I want that enough to write the (probably trivial) patch myself
(I'm always grumbling about luser MS mudware that doesn't put
them in), but if somebody's already written the patch, I'll take
it :-)

2)

Is there a patch to set auto-acks for *all* incoming mail (such
as "You have added the following correspondence to incident
ticket xxx")? Danger with mail loops makes this non-trivial, of
course.

-- 
#include                           Lorens Kockum

From rf at rf0.com  Mon Mar 26 03:59:37 2001
From: rf at rf0.com (Russell Foster)
Date: Mon, 26 Mar 2001 09:59:37 +0100 (BST)
Subject: [rt-users] Reply Mail
In-Reply-To: <20010326100911.B20990@lx1.intern.phenomedia.com>
Message-ID: 

Hi All,
	I've got RT up and working but am having trouble with email
replys. The issue seems to be that carriage return are being omitted and
wondered if anyone could give any input. I am at the moment using postfix
and the following...

MAIL_PROGRAM            =       /usr/sbin/sendmail
MAIL_OPTIONS            =       -oi -t

Are there any known problems like this?

cheers

rus

 Russell Foster
EMEA IT Unix Systems Administrator
Art Technology Group
www.atg.com

LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
happening?
KRYTEN : Well, either we're under attack, sir, or we're having a disco.
		Red Dwarf Season VII - Stoke Me A Clipper

On Mon, 26 Mar 2001, Frank Wagner wrote:

> 
> 
> 
> 
> Hello,
> 
> i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature.
> Now all mail from rt is comming from rt at host.domain.com but i want it to look
> like rt at domain.com. in /opt/rt/etc/config.pm i set the following:
> 
> rtname=domain.com
> host=localhost
> mail_alias=support at domain.com
> 
> How do i set the default answer user of rt to another user like support?
> How do i change the fontsize of the detailed queue view of requestcomments.
> 
> Hope you can help me.
> 
> 
> 
> Frank
> 
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

From sam at eigroup.com  Mon Mar 26 04:19:19 2001
From: sam at eigroup.com (sam at eigroup.com)
Date: Mon, 26 Mar 2001 10:19:19 +0100
Subject: [rt-users] Qmail
Message-ID: <20010326101919.W12632@sarah.flower.pot>

does anybody out there have any information about using rt with Qmail?

-- 
Windows has detected that you have moved your mouse; you must restart 
your computer for changes to take effect...

--

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* This email and any files transmitted with it are confidential and intended   *
* solely for the use of the individual or entity to whom they are addressed.   *
* Copying this email or in any way disseminating its content to any other      *
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* please notify postmaster at eigroup.com                                         *
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From jesse at fsck.com  Mon Mar 26 08:08:58 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 26 Mar 2001 08:08:58 -0500
Subject: [rt-users] Reply Mail
In-Reply-To: ; from rf@rf0.com on Mon, Mar 26, 2001 at 09:59:37AM +0100
References: <20010326100911.B20990@lx1.intern.phenomedia.com> 
Message-ID: <20010326080858.V343@pallas.fsck.com>

That _should_ be kosher. Where are newlines being omitted?

On Mon, Mar 26, 2001 at 09:59:37AM +0100, Russell Foster wrote:
> Hi All,
> 	I've got RT up and working but am having trouble with email
> replys. The issue seems to be that carriage return are being omitted and
> wondered if anyone could give any input. I am at the moment using postfix
> and the following...
> 
> MAIL_PROGRAM            =       /usr/sbin/sendmail
> MAIL_OPTIONS            =       -oi -t
> 
> Are there any known problems like this?
> 
> cheers
> 
> rus
> 
>  Russell Foster
> EMEA IT Unix Systems Administrator
> Art Technology Group
> www.atg.com
> 
> LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
> happening?
> KRYTEN : Well, either we're under attack, sir, or we're having a disco.
> 		Red Dwarf Season VII - Stoke Me A Clipper
> 
> 
> On Mon, 26 Mar 2001, Frank Wagner wrote:
> 
> > 
> > 
> > 
> > 
> > Hello,
> > 
> > i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature.
> > Now all mail from rt is comming from rt at host.domain.com but i want it to look
> > like rt at domain.com. in /opt/rt/etc/config.pm i set the following:
> > 
> > rtname=domain.com
> > host=localhost
> > mail_alias=support at domain.com
> > 
> > How do i set the default answer user of rt to another user like support?
> > How do i change the fontsize of the detailed queue view of requestcomments.
> > 
> > Hope you can help me.
> > 
> > 
> > 
> > Frank
> > 
> > 
> > 
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83
all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3.

From rf at rf0.com  Mon Mar 26 09:11:24 2001
From: rf at rf0.com (Russell Foster)
Date: Mon, 26 Mar 2001 15:11:24 +0100 (BST)
Subject: [rt-users] Reply Mail
In-Reply-To: <20010326080858.V343@pallas.fsck.com>
Message-ID: 

Hi,
	Seems to be on replying wether the messages is quoted or not. We
are getting stuff like this

Oringinally

"Hi,
	Yes we have looked at your problem blah blah blah.

	Fix if by blah...."

Which is being recived as

"Hi. Yes we have looked at your problem blah blah blah.Fix if by blah..."

Personally I am thinking that it might be the MTA but I can't reproduce it
by telneting to port 25 on the box. I do run stripmime as well but I don't
see (if at all) why that should be messing up outgoing replies..

rus

Russell Foster
EMEA IT Unix Systems Administrator
Art Technology Group
www.atg.com

LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
happening?
KRYTEN : Well, either we're under attack, sir, or we're having a disco.
		Red Dwarf Season VII - Stoke Me A Clipper

On Mon, 26 Mar 2001, Jesse wrote:

> That _should_ be kosher. Where are newlines being omitted?
> 
> 
> On Mon, Mar 26, 2001 at 09:59:37AM +0100, Russell Foster wrote:
> > Hi All,
> > 	I've got RT up and working but am having trouble with email
> > replys. The issue seems to be that carriage return are being omitted and
> > wondered if anyone could give any input. I am at the moment using postfix
> > and the following...
> > 
> > MAIL_PROGRAM            =       /usr/sbin/sendmail
> > MAIL_OPTIONS            =       -oi -t
> > 
> > Are there any known problems like this?
> > 
> > cheers
> > 
> > rus
> > 
> >  Russell Foster
> > EMEA IT Unix Systems Administrator
> > Art Technology Group
> > www.atg.com
> > 
> > LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
> > happening?
> > KRYTEN : Well, either we're under attack, sir, or we're having a disco.
> > 		Red Dwarf Season VII - Stoke Me A Clipper
> > 
> > 
> > On Mon, 26 Mar 2001, Frank Wagner wrote:
> > 
> > > 
> > > 
> > > 
> > > 
> > > Hello,
> > > 
> > > i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature.
> > > Now all mail from rt is comming from rt at host.domain.com but i want it to look
> > > like rt at domain.com. in /opt/rt/etc/config.pm i set the following:
> > > 
> > > rtname=domain.com
> > > host=localhost
> > > mail_alias=support at domain.com
> > > 
> > > How do i set the default answer user of rt to another user like support?
> > > How do i change the fontsize of the detailed queue view of requestcomments.
> > > 
> > > Hope you can help me.
> > > 
> > > 
> > > 
> > > Frank
> > > 
> > > 
> > > 
> > > 
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83
> all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3.
> 

From aspazian at nusphere.com  Mon Mar 26 14:00:21 2001
From: aspazian at nusphere.com (Art Spaziano)
Date: Mon, 26 Mar 2001 14:00:21 -0500
Subject: [rt-users] RT on NT?
Message-ID: <4.3.1.2.20010326133704.00b6b1e8@namail.bedford.progress.com>

   - Are there know issues which would prevent RT from running under NT ?
           (other than the fact that the Makefile probably won't work properly)

         - Has anyone been successful?

Thanks in advance,

===========================================================
Art Spaziano                                                    Email: 
aspazian at nusphere.com
Product/Application Development                       Phone: (+1) 781 280 
4604
===========================================================
NuSphere MySQL - Seriously Open Software
===========================================================

From jesse at fsck.com  Mon Mar 26 17:52:50 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 26 Mar 2001 17:52:50 -0500
Subject: [rt-users] RT on NT?
In-Reply-To: <4.3.1.2.20010326133704.00b6b1e8@namail.bedford.progress.com>; from aspazian@nusphere.com on Mon, Mar 26, 2001 at 02:00:21PM -0500
References: <4.3.1.2.20010326133704.00b6b1e8@namail.bedford.progress.com>
Message-ID: <20010326175250.D343@pallas.fsck.com>

RT1 probably just won't.  I don't believe there's anything in RT2 
that would flat out prevent it.  I'd actually be interested in
an NT port, if you want to contribute back makefile patches
or an install.bat or whatever the "right" thing is for 'doze.

        -j

On Mon, Mar 26, 2001 at 02:00:21PM -0500, Art Spaziano wrote:
> 
>    - Are there know issues which would prevent RT from running under NT ?
>            (other than the fact that the Makefile probably won't work properly)
> 
>          - Has anyone been successful?
> 
> 
> Thanks in advance,
> 
> ===========================================================
> Art Spaziano                                                    Email: 
> aspazian at nusphere.com
> Product/Application Development                       Phone: (+1) 781 280 
> 4604
> ===========================================================
> NuSphere MySQL - Seriously Open Software
> ===========================================================
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 

From mjehlenz at bonn.m2soft.com  Mon Mar 26 20:39:50 2001
From: mjehlenz at bonn.m2soft.com (Moritz Julian Ehlenz)
Date: Tue, 27 Mar 2001 03:39:50 +0200
Subject: [rt-users] Integration of a faq database into RT1.0.7
Message-ID: <008a01c0b65e$d074caf0$1fc8a8c0@bonn.m2soft.com>

Hi everybody,

I was wondering if anybody has managed to link a 
faq database to rt in some way? I want our support
staff to be able to select a standardized answer
to be inserted in the reply to a request. Did any-
body ever complete something like this? I read 
something about people asking for that feature in
the mailing list archive, but didn't find out if any-
one ever got that to work.

Cu, Moritz

From jesse at fsck.com  Tue Mar 27 02:00:12 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 27 Mar 2001 02:00:12 -0500
Subject: [rt-users] Integration of a faq database into RT1.0.7
In-Reply-To: <008a01c0b65e$d074caf0$1fc8a8c0@bonn.m2soft.com>; from mjehlenz@bonn.m2soft.com on Tue, Mar 27, 2001 at 03:39:50AM +0200
References: <008a01c0b65e$d074caf0$1fc8a8c0@bonn.m2soft.com>
Message-ID: <20010327020012.U343@pallas.fsck.com>

Hrm. Someone submitted a patch for a "simple" version of this, but I 
appear to have not dropped a copy in /contrib.  Anyone been
maintaining that code?

        -j

On Tue, Mar 27, 2001 at 03:39:50AM +0200, Moritz Julian Ehlenz wrote:
> Hi everybody,
> 
> I was wondering if anybody has managed to link a 
> faq database to rt in some way? I want our support
> staff to be able to select a standardized answer
> to be inserted in the reply to a request. Did any-
> body ever complete something like this? I read 
> something about people asking for that feature in
> the mailing list archive, but didn't find out if any-
> one ever got that to work.
> 
> Cu, Moritz
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl

From jesse at fsck.com  Tue Mar 27 03:08:00 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 27 Mar 2001 03:08:00 -0500
Subject: [rt-users] Reply Mail
In-Reply-To: ; from rf@rf0.com on Mon, Mar 26, 2001 at 03:11:24PM +0100
References: <20010326080858.V343@pallas.fsck.com> 
Message-ID: <20010327030800.Y343@pallas.fsck.com>

One way to check is to point RT at sendmail_wrapper rahter than sendmail
and write a sendmail_wrapper which logs to a file and echos everything
to the real sendmail

On Mon, Mar 26, 2001 at 03:11:24PM +0100, Russell Foster wrote:
> Hi,
> 	Seems to be on replying wether the messages is quoted or not. We
> are getting stuff like this
> 
> Oringinally
> 
> "Hi,
> 	Yes we have looked at your problem blah blah blah.
> 
> 	Fix if by blah...."
> 
> Which is being recived as
> 
> "Hi. Yes we have looked at your problem blah blah blah.Fix if by blah..."
> 
> Personally I am thinking that it might be the MTA but I can't reproduce it
> by telneting to port 25 on the box. I do run stripmime as well but I don't
> see (if at all) why that should be messing up outgoing replies..
> 
> rus
> 
> Russell Foster
> EMEA IT Unix Systems Administrator
> Art Technology Group
> www.atg.com
> 
> LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
> happening?
> KRYTEN : Well, either we're under attack, sir, or we're having a disco.
> 		Red Dwarf Season VII - Stoke Me A Clipper
> 
> 
> On Mon, 26 Mar 2001, Jesse wrote:
> 
> > That _should_ be kosher. Where are newlines being omitted?
> > 
> > 
> > On Mon, Mar 26, 2001 at 09:59:37AM +0100, Russell Foster wrote:
> > > Hi All,
> > > 	I've got RT up and working but am having trouble with email
> > > replys. The issue seems to be that carriage return are being omitted and
> > > wondered if anyone could give any input. I am at the moment using postfix
> > > and the following...
> > > 
> > > MAIL_PROGRAM            =       /usr/sbin/sendmail
> > > MAIL_OPTIONS            =       -oi -t
> > > 
> > > Are there any known problems like this?
> > > 
> > > cheers
> > > 
> > > rus
> > > 
> > >  Russell Foster
> > > EMEA IT Unix Systems Administrator
> > > Art Technology Group
> > > www.atg.com
> > > 
> > > LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
> > > happening?
> > > KRYTEN : Well, either we're under attack, sir, or we're having a disco.
> > > 		Red Dwarf Season VII - Stoke Me A Clipper
> > > 
> > > 
> > > On Mon, 26 Mar 2001, Frank Wagner wrote:
> > > 
> > > > 
> > > > 
> > > > 
> > > > 
> > > > Hello,
> > > > 
> > > > i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature.
> > > > Now all mail from rt is comming from rt at host.domain.com but i want it to look
> > > > like rt at domain.com. in /opt/rt/etc/config.pm i set the following:
> > > > 
> > > > rtname=domain.com
> > > > host=localhost
> > > > mail_alias=support at domain.com
> > > > 
> > > > How do i set the default answer user of rt to another user like support?
> > > > How do i change the fontsize of the detailed queue view of requestcomments.
> > > > 
> > > > Hope you can help me.
> > > > 
> > > > 
> > > > 
> > > > Frank
> > > > 
> > > > 
> > > > 
> > > > 
> > > > 
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > 
> > > 
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > -- 
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83
> > all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3.
> > 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

 I'm reasonably sure that at least two of the electric blue kangeroos
         I saw were real.

From james.dumser at ericsson.com  Tue Mar 27 09:26:20 2001
From: james.dumser at ericsson.com (James Dumser)
Date: Tue, 27 Mar 2001 08:26:20 -0600
Subject: [rt-users] viewing old transactions
Message-ID: <3AC0A30C.EB3E2A14@ericsson.com>

How do I get RT to show me "old" transactions? It seems like after some
period of time, the text of a transaction gets collapsed, and I don't
see a way to expand it again.

-- 
James Dumser    972.583.5114    james.dumser at ericsson.com

From hermann at rodeios.com  Tue Mar 27 15:04:27 2001
From: hermann at rodeios.com (Hermann Wecke)
Date: Tue, 27 Mar 2001 15:04:27 -0500 (EST)
Subject: [rt-users] Request Tracker program with procmail (fwd)
Message-ID: 

I would like to use procmail to process the messages sent to RT, so I can
trash some messages before they reach RT.

Today RT is being called from the /etc/aliases (my-email:
|"/opt/rt/bin/rt-mailgate securityadm correspond", root, ...) and not from
the procmail.

I'm using this recipe:

:0f
* ^TOmy-email at address\.com
| "/opt/rt/bin/rt-mailgate securityadm correspond"

But I'm receiving this error:

/opt/rt/bin/rt-mailgate securityadm correspond: /opt/rt/bin/rt-mailgate securityadm correspond: cannot open
procmail: Error while writing to "/opt/rt/bin/rt-mailgate securityadm correspond"
procmail: Rescue of unfiltered data succeeded
>From my-personal at email.com  Tue Mar 27 15:49:49 2001
 Subject: [cmil-sec #2299] RT mail UI
  Folder: /var/mail/root

Any ideas??? Is anyone using procmail to call RT???

Thanks,

Hermann

From grant at pico.apple.com  Tue Mar 27 15:24:07 2001
From: grant at pico.apple.com (Grant Miller)
Date: Tue, 27 Mar 2001 12:24:07 -0800
Subject: [rt-users] Request Tracker program with procmail (fwd)
In-Reply-To: ; from hermann@rodeios.com on Tue, Mar 27, 2001 at 03:04:27PM -0500
References: 
Message-ID: <20010327122407.L28429@pico.apple.com>

On Tue, Mar 27, 2001 at 03:04:27PM -0500, Hermann Wecke wrote:
> I would like to use procmail to process the messages sent to RT, so I can
> trash some messages before they reach RT.
> 
> Today RT is being called from the /etc/aliases (my-email:
> |"/opt/rt/bin/rt-mailgate securityadm correspond", root, ...) and not from
> the procmail.
> 
> I'm using this recipe:
> 
> :0f
> * ^TOmy-email at address\.com
> | "/opt/rt/bin/rt-mailgate securityadm correspond"
> 
> 
> But I'm receiving this error:
> 
> /opt/rt/bin/rt-mailgate securityadm correspond: /opt/rt/bin/rt-mailgate securityadm correspond: cannot open
> procmail: Error while writing to "/opt/rt/bin/rt-mailgate securityadm correspond"
> procmail: Rescue of unfiltered data succeeded
> >From my-personal at email.com  Tue Mar 27 15:49:49 2001
>  Subject: [cmil-sec #2299] RT mail UI
>   Folder: /var/mail/root
> 
> Any ideas??? Is anyone using procmail to call RT???
> 
> 

Yup, I have a procmail thingy that looks like this:

:0:
* ^Subject:.*WARNING.*disk space usage.*
|/local/solaris_2.5.1/rt1.0.7/bin/rt-mailgate system correspond

You don't need to use quotes.

-Grant Miller    grant at pico.apple.com   

 Unix Systems Admin, Engineering Compute Services

From rmillis at enel.ucalgary.ca  Tue Mar 27 15:32:32 2001
From: rmillis at enel.ucalgary.ca (Randy Millis)
Date: Tue, 27 Mar 2001 13:32:32 -0700
Subject: [rt-users] IE WebUI problem
References: <3AA81CC8.2D3B70A4@enel.ucalgary.ca> <20010308200829.U15124@pallas.fsck.com>
Message-ID: <3AC0F8E0.81F9B5E@enel.ucalgary.ca>

Jesse wrote:
> 
> I'd be curious to know if you still have this problem still happen with
> RT 1.0.7.

Ok, its working now it seems.... Looks like our distribution files for
I.E. were corrupt. I downloaded all the I.E. 5.5 components again,
removed I.E. on my PC, rebooted, reinstalled from the new distribution
files and its fixed.

> 
> On Thu, Mar 08, 2001 at 04:59:05PM -0700, Randy Millis wrote:
> > As I support multiple PC operating systems I have been playing around
> > reloading OSes on my clone PC.
> >
> > After reloading NT 4, SP5 and adding I.E. 5.00.2919.6307 (128-bit),RT
> > will log me in, but sends me back to the login screen when ever I try to
> > open a ticket.
> >
> > Netscape works on this PC and IE works fine on other PCs. How did
> > I break this?
> >
> > We are using RT 1.0.2 (from the CLI rt command) on a Sun Ultra-1,
> > Solaris 7, perl 5.005_03, Apache/1.3.14, MySQL 3.22.32. I have not
> > changed any configuration on the RT server.
> >
> > I tried the "Send authentication info to all scripts on this server."
> > option, but it didn't help.
> >
> > --
> > Randy Millis
> > Network Administrator
> > Electrical and Computer Engineering
> > University of Calgary
> > 2500 University Dr. N.W.
> > Calgary, Alberta
> > Canada T2N 1N4
> > Tel: 403-220-4864  Fax: 403-282-6855
> > rmillis at enel.ucalgary.ca
> > http://www.enel.ucalgary.ca/
> >
> > =======================================================================
> > If you are making an Electrical and Computer Engineering Department
> > help or service request please use the web form at
> > http://www.enel.ucalgary.ca/prssform.html or e-mail help at enel.ucalgary.ca.
> > =======================================================================
> >
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> I have images of Marc in well worn combat fatigues, covered in mud,
> sweat and blood, knife in one hand and PSION int he other, being
> restrained by several other people, screaming "Let me at it!
> Just let me at it!"  Eichin standing calmly by with something
> automated, milspec, and likely recoilless.
>                                 -xiphmont on opensource peer review

-- 
Randy Millis
Network Administrator
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta 
Canada T2N 1N4
Tel: 403-220-4864  Fax: 403-282-6855
rmillis at enel.ucalgary.ca
http://www.enel.ucalgary.ca/

=======================================================================
If you are making an Electrical and Computer Engineering Department
help or service request please use the web form at
http://www.enel.ucalgary.ca/prssform.html or e-mail
help at enel.ucalgary.ca.
=======================================================================

From wozz+rt at wookie.net  Tue Mar 27 16:31:20 2001
From: wozz+rt at wookie.net (Wozz)
Date: Tue, 27 Mar 2001 14:31:20 -0700
Subject: [rt-users] Integration of a faq database into RT1.0.7
In-Reply-To: <20010327020012.U343@pallas.fsck.com>; from jesse@fsck.com on Tue, Mar 27, 2001 at 02:00:12AM -0500
References: <008a01c0b65e$d074caf0$1fc8a8c0@bonn.m2soft.com> <20010327020012.U343@pallas.fsck.com>
Message-ID: <20010327143120.M27065@luvewe.bonch.org>

Is this what yer looking for?

On Tue, Mar 27, 2001 at 02:00:12AM -0500, Jesse wrote:
> Hrm. Someone submitted a patch for a "simple" version of this, but I 
> appear to have not dropped a copy in /contrib.  Anyone been
> maintaining that code?
> 
>         -j
> 
> 
> 
> On Tue, Mar 27, 2001 at 03:39:50AM +0200, Moritz Julian Ehlenz wrote:
> > Hi everybody,
> > 
> > I was wondering if anybody has managed to link a 
> > faq database to rt in some way? I want our support
> > staff to be able to select a standardized answer
> > to be inserted in the reply to a request. Did any-
> > body ever complete something like this? I read 
> > something about people asking for that feature in
> > the mailing list archive, but didn't find out if any-
> > one ever got that to work.
> > 
> > Cu, Moritz
> > 
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
> to the gills on mdma that you can't focus on any given line of text for more 
> than 10 seconds continuously."
> 					-Nathan Mehl
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
-------------- next part --------------
#!/usr/bin/perl -w

# cannery - produce a JavaScript file to insert canned responses for RT
# Copyright (c) 2000 Marc Hedlund  
#
# Version: 0.2
# Date: 5 August 2000

###########
# LICENSE #
###########

# This program is free software; you can redistribute it and/or modify
# it under the terms of the GNU General Public License as published by
# the Free Software Foundation; either version 2 of the License, or
# (at your option) any later version.
#
# This program is distributed in the hope that it will be useful, but
# WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
# General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307
# USA

################
# INSTRUCTIONS #
################

# This script auto-generates a JavaScript file (canned.js) to write a
# 'select' pop-up menu into the RT reply form, from which an RT queue
# member can select a canned response to insert into the reply
# textarea.  (See  for more about
# RT.)  Canned responses are read from a set of plaintext files in the
# firectory named by $formdir, below.  These files should be written
# so that the first line describes the canned response -- this is the
# line that will be shown in the pop-up menu.  The rest of the file is
# the response itself, which will be inserted into the top of the
# reply textarea.  
#
# You may also want to edit the part of the JavaScript below (see line
# 243) that creates the standard closing, which is tacked onto all
# canned responses.  You can edit it out if you don't need that.
#
# Running this script will write the JavaScript file into the $webdir
# directory specified below, which should be a directory in the
# document root of the Web server running RT.  Once that is done,
# insert the following line at line 378 rt/lib/rt/ui/web/forms.pm
# (relative to the rt home directory), just above the textarea tag: 
#
#  
#
# where "/etc/rt/canned.js" points to the file generated by running
# this script, starting at the document root of the Web server.
#
# That's all you should have to do to install canned responses.  When
# you come up with more to add, just drop them in the 'uncanned'
# directory and re-run 'cannery' -- they will be added immediately.
#
# If you have comments or suggestions about this script, please let me
# know.  Thanks!  --Marc Hedlund 

use strict;
use diagnostics;

##########################################
### Beginning of configuration section ###
##########################################

# The generated JavaScript file will be written here.  This directory
# should be reachable from the Web server running RT.

my $webdir  = "/home/www/in.popularpower.com/etc/rt";

# The canned responses should be in plain text files in this
# directory.  See the comments above for their format.

my $formdir = "$webdir/uncanned";

####################################
### End of configuration section ###
####################################

# This format is used to write out the body of the canned responses
# into the JavaScript file.

my $bodyformat = &bodyformat();

# Open the JavaScript file for writing

open(INSERT, ">$webdir/canned.js")
    or die "Unable to write to canned.js: $!\n";

print INSERT &header();

# Read in the canned response plain text files from the 'uncanned'
# directory

opendir(FORMS, "$formdir") or &noletters();

sub noletters {
    print "No form letters found -- see the comments at the top of\n" .
	"this script for help.\n";
    exit(1);
}

my @formletters = grep { $_ ne '.' and $_ ne '..' } readdir FORMS;

closedir FORMS;

# Read in and clean up the canned responses

my %cans  = ();

for (my $idx = 0; $idx < scalar(@formletters); $idx++) {
    my $formfile = $formletters[$idx];

    open(FORM, "$formdir/$formfile")
	or warn "Unable to open $formfile: $!\n";

    # Clean up the lines of the canned response, skipping any
    # blank lines between the question and answer, and escaping
    # any '"' characters.

    my $linecount = '';
    my @formlines = map { 
	if ($_ =~ /\w/) {
	    $linecount++;
	    chomp $_; 
	    $_ =~ s/\"/\\\"/g; 
	    $_ . " ";
	} elsif ($linecount > 1) {
	    '\n\n';
	} else {
	    '';
	}
    } ;

    close FORM;

    # Separate the question from the answer and format the answer.

    my $question = shift @formlines;
    my $answer   = join('', @formlines);
    my $formanswer = swrite($bodyformat, $answer);

    $question   =~ s/\s+$//;
    $formanswer =~ s/\s+\"\s\+\s*$/\ \"\ \+/mg;

    # Store everything in a hashtable so we can sort the questions
    # below.

    $cans{$formfile}{'question'} = $question;
    $cans{$formfile}{'answer'}   = $formanswer;
}

# Sort and output the questions/answers.

foreach my $name (sort { 
                    $cans{$a}{'question'} cmp $cans{$b}{'question'} 
		  } keys %cans) {

    my $question = $cans{$name}{'question'};
    my $answer   = $cans{$name}{'answer'};

    print qq(Writing template "$question"...\n);

    print INSERT "new template(\"$name\", \"$question\",\n$answer\n";
    print INSERT '             "\n\n");' . "\n\n";
}

# Write out the rest of the JavaScript file (taken from the '__DATA__'
# tag below).  We do this even if there are no canned responses to
# help avoid creating JavaScript errors.

while (my $line = ) {
    print INSERT $line;
}

# swrite (taken from _Programming Perl_) is used for writing out the
# answer lines in a wrapped format.

sub swrite {
    my $format = shift;
    $^A = "";
    formline($format, @_);
    return $^A;
}

# Write out the top of the JavaScript file.

sub header {
    return <<'HEADER';
/*
 * This file is auto-generated by the "cannery" script.
 * Please don't edit this file -- edit the "cannery" script and
 * re-run it instead.  If you want to enter a new template, just put a
 * new plaintext file in the "formletters" directory, where the first
 * line is the question to be answered, and the rest of the lines are
 * the answer.
 *
 * "cannery" written by Marc Hedlund 
 */

/*
 * Set up data structures
 */

var questions = new Object();
var answers   = new Object();

/*
 * Build the canned response entries.  These are drawn from the 
 * "uncanned" directory.
 */

HEADER
}

# This is down here so it does screw up perl-mode with respect to
# indentation.

sub bodyformat {
    return <<'FORMAT';
~~           "^<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< " +
FORMAT
}

# That's the end of the script -- everything below is read in from the
# script above using the  filehandle.

exit(0);

__DATA__
/*
 * This is the closing line that will be inserted at the bottom of
 * every template.
 */

var closing = 
  "Thanks very much for taking the time to write to us, " +
  "and for your interest in Popular Power!\n\n";

/*
 * Nothing below here should be changed in the usual case -- this is
 * just the 'guts'.  If you do make changes below that you think would
 * be generally useful, let me know!  
 */

// Write out the select tag and the embedded option tags.

writeMenu();

// Functions, called above or from the HTML page.

/*
 * Adds an entry to the canned response collection.
 */

function template(key, question, answer) {
  questions[key] = question;
  answers[key]   = answer;
}

/*
 * Writes a menu of canned responses into the current HTML page
 */

function writeMenu() {
  document.writeln('
\n\n");
}

/*
 * Inserts a canned response selected by the user into the reply 
 * textarea.
 */

function insert(textarea, select) {
  for (var i = 0; i < select.options.length; i++) {
    var option = select.options[i];
    if (option.selected && option.value != "none") {
      textarea.value =
        answers[option.value] + closing + textarea.value;
    }
  }
}

From rf at rf0.com  Wed Mar 28 04:56:58 2001
From: rf at rf0.com (Russell Foster)
Date: Wed, 28 Mar 2001 10:56:58 +0100 (BST)
Subject: SUMMARY Re: [rt-users] Reply Mail
In-Reply-To: <20010327030800.Y343@pallas.fsck.com>
Message-ID: 

Hi,
	Well I had a look into this and it does seem that it was postfix
causing the trouble. I replaced it with sendmail 8.11 and is now working
fine..

Rus

We are the keepers of the sacred words: 'Ni', 'Peng', and 'Neee-wom'! 
		Knights Who Say Ni - Monty Python and the Holy Grail

On Tue, 27 Mar 2001, Jesse wrote:

> One way to check is to point RT at sendmail_wrapper rahter than sendmail
> and write a sendmail_wrapper which logs to a file and echos everything
> to the real sendmail
> 
> 
> On Mon, Mar 26, 2001 at 03:11:24PM +0100, Russell Foster wrote:
> > Hi,
> > 	Seems to be on replying wether the messages is quoted or not. We
> > are getting stuff like this
> > 
> > Oringinally
> > 
> > "Hi,
> > 	Yes we have looked at your problem blah blah blah.
> > 
> > 	Fix if by blah...."
> > 
> > Which is being recived as
> > 
> > "Hi. Yes we have looked at your problem blah blah blah.Fix if by blah..."
> > 
> > Personally I am thinking that it might be the MTA but I can't reproduce it
> > by telneting to port 25 on the box. I do run stripmime as well but I don't
> > see (if at all) why that should be messing up outgoing replies..
> > 
> > rus
> > 
> > Russell Foster
> > EMEA IT Unix Systems Administrator
> > Art Technology Group
> > www.atg.com
> > 
> > LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
> > happening?
> > KRYTEN : Well, either we're under attack, sir, or we're having a disco.
> > 		Red Dwarf Season VII - Stoke Me A Clipper
> > 
> > 
> > On Mon, 26 Mar 2001, Jesse wrote:
> > 
> > > That _should_ be kosher. Where are newlines being omitted?
> > > 
> > > 
> > > On Mon, Mar 26, 2001 at 09:59:37AM +0100, Russell Foster wrote:
> > > > Hi All,
> > > > 	I've got RT up and working but am having trouble with email
> > > > replys. The issue seems to be that carriage return are being omitted and
> > > > wondered if anyone could give any input. I am at the moment using postfix
> > > > and the following...
> > > > 
> > > > MAIL_PROGRAM            =       /usr/sbin/sendmail
> > > > MAIL_OPTIONS            =       -oi -t
> > > > 
> > > > Are there any known problems like this?
> > > > 
> > > > cheers
> > > > 
> > > > rus
> > > > 
> > > >  Russell Foster
> > > > EMEA IT Unix Systems Administrator
> > > > Art Technology Group
> > > > www.atg.com
> > > > 
> > > > LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
> > > > happening?
> > > > KRYTEN : Well, either we're under attack, sir, or we're having a disco.
> > > > 		Red Dwarf Season VII - Stoke Me A Clipper
> > > > 
> > > > 
> > > > On Mon, 26 Mar 2001, Frank Wagner wrote:
> > > > 
> > > > > 
> > > > > 
> > > > > 
> > > > > 
> > > > > Hello,
> > > > > 
> > > > > i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature.
> > > > > Now all mail from rt is comming from rt at host.domain.com but i want it to look
> > > > > like rt at domain.com. in /opt/rt/etc/config.pm i set the following:
> > > > > 
> > > > > rtname=domain.com
> > > > > host=localhost
> > > > > mail_alias=support at domain.com
> > > > > 
> > > > > How do i set the default answer user of rt to another user like support?
> > > > > How do i change the fontsize of the detailed queue view of requestcomments.
> > > > > 
> > > > > Hope you can help me.
> > > > > 
> > > > > 
> > > > > 
> > > > > Frank
> > > > > 
> > > > > 
> > > > > 
> > > > > 
> > > > > 
> > > > > _______________________________________________
> > > > > rt-users mailing list
> > > > > rt-users at lists.fsck.com
> > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > > 
> > > > 
> > > > 
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > 
> > > 
> > > -- 
> > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > > 
> > > T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83
> > > all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3.
> > > 
> > 
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
>  I'm reasonably sure that at least two of the electric blue kangeroos
>          I saw were real.
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

From jesse at fsck.com  Thu Mar 29 02:14:53 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 29 Mar 2001 02:14:53 -0500
Subject: [rt-users] [rt-announce] RT2 release planning;
Message-ID: <20010329021453.J343@pallas.fsck.com>

So as I mentioned a month or so ago, I'm going to be spending
the month of April travelling throughout japan with a backpack
and a railpass.  I was really really really hoping to crank through
beta 2 and move onto a release candidate before I left the country.

Sadly, well, real life intervened. Some minor bugs cropped up.
I've spent a bit of time pursuing some consulting gigs so I can
make enough money to eat and keep a roof over my head while 
I continue to work on free software for y'all. 

So I've juggled the release plan a little bit. There's now going
to be a 'beta 3' which contains some functionality and 'cosmetic' issues
and the RT1 importer. 

beta 2 is stuff that I think I can get to before I leave. bugfixes will
have priority over features.  and I'm likely to punt issues to beta 3
if I run out of time.  

The goal is that beta 2 should be ready for limited deployment by folks
who are clueful or foolhardy.  It's at the point where I would personally
use it for a customer facing ticketing system. But, well, I fall into at least
one of the categories mentioned above (the latter).  And I know the code
inside and out.

In my absence, it is my hope that folks will use rt-devel to help each other
get current betas running and to help find and fix bugs.  I expect to
be able to check in at least once a week....but don't be too surprised
if you don't hear from me for most of the month.

        Jesse

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov

_______________________________________________
Rt-announce mailing list
Rt-announce at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-announce

From del at obsidian.com  Thu Mar 29 15:34:00 2001
From: del at obsidian.com (del)
Date: Thu, 29 Mar 2001 15:34:00 -0500
Subject: [rt-users] Fwd: Returned mail: unknown mailer error 255
Message-ID: <5.0.0.25.2.20010329152658.029c89d0@mailbox.ncbi.nlm.nih.gov>

Greetings,

i am starting to see a few of these msgs when responding to users from 
RT..the user never receive the msg........

Have anyone seen these errors before...?

any help would be appreciated.

donnie

>Date: Thu, 29 Mar 2001 15:05:20 -0500 (EST)
>From: Mail Delivery Subsystem 
>To: 
>Subject: Returned mail: unknown mailer error 255
>Auto-Submitted: auto-generated (failure)
>
>The original message was received at Thu, 29 Mar 2001 15:05:18 -0500 (EST)
>from zyx[1.2.3.4]
>
>    ----- The following addresses had permanent fatal errors -----
>|"/usr/local/rt/bin/rt-mailgate pc correspond"
>     (expanded from: rt_pc)
>
>    ----- Transcript of session follows -----
>RT has recieved mail from itself. Goodnight. at 
>/usr/local/rt/lib/rt/ui/mail/manipulate.pm line 252,  chunk 30.
>554 |"/usr/local/rt/bin/rt-mailgate pc correspond"... unknown mailer error 255
>Reporting-MTA: dns; abcdefg.com
>Received-From-MTA: DNS; zyx
>Arrival-Date: Thu, 29 Mar 2001 15:05:18 -0500 (EST)
>
>Final-Recipient: RFC822; 
>X-Actual-Recipient: RFC822; |/usr/local/rt/bin/rt-mailgate pc 
>correspond at genie.nlm.nih.gov
>Action: failed
>Status: 5.0.0
>Last-Attempt-Date: Thu, 29 Mar 2001 15:05:20 -0500 (EST)
>Return-Path: 
>Received: from abcdefg.com (zyx[130.14.25.1])
>         by abcdefg.com (8.9.3+Sun/8.9.3) with ESMTP id PAA18098
>         for ; Thu, 29 Mar 2001 15:05:18 -0500 (EST)
>Received: from abcdefg.com(abcdfeg [130.14.25.106])
>         by abcdefg.com (8.9.3/8.9.3) with ESMTP id PAA15137
>         for ; Thu, 29 Mar 2001 15:05:17 -0500 (EST)
>Received: (from dlewis at localhost)
>         by abcdefg.com (8.9.3+Sun/8.9.3) id PAA18078;
>         Thu, 29 Mar 2001 15:05:17 -0500 (EST)
>Date: Thu, 29 Mar 2001 15:05:17 -0500 (EST)
>Message-Id: <200103292005.PAA18078 at abcdefg.com>
>Subject: [ABCDEFG #195] (pc) Install of Exceed on NT box
>Reply-To: Donnie Lewis via RT 
>From: Donnie Lewis via RT 
>To: pc.systems at abcdefg.com
>Cc:
>X-Request-ID: 195
>X-RT-Loop-Prevention: [ABCDEFG
>X-Sender: del
>X-Managed-By: Request Tracker 1.0.7 (http://www.fsck.com/projects/rt)
>Precedence: bulk

From chay at ci.danville.ky.us  Thu Mar 29 16:18:15 2001
From: chay at ci.danville.ky.us (Chay Wesley)
Date: Thu, 29 Mar 2001 16:18:15 -0500
Subject: [rt-users] 1.3.64 & postgres & scrips
Message-ID: <3227453792.20010329161815@ci.danville.ky.us>

Hello rt-users,

  I've installed rt, and everything seems to be working fine (create
  tickets, see them, etc) except that when I use the WebUI (the only
  way I've tried) to create scrips for a queue, they don't seem to get
  stored in the DB.

  If I create a scrip, results show that the scrip was added to the
  queue, but the scrips web-page doesn't display the newly created
  scrip (or any others for that matter.)  Also, using psql on rt2, and
  doing a Select * on scrips; returns 0 records. (Select * from users,
  templates, etc. does return records)

  I've poked around in the log files (rt.log's, perl-access_log,
  perl_error_log, messages, syslog), and I can't find any indications
  of errors.

  Are there some other logs that I can enable/view to catch the
  problem, or is this a know issue, or perhaps I'm just too new at RT
  to understand how scrips are supposed to work.

  Thanks for any help...

-- 
Best regards,
 Chay Wesley                         mailto:chay at ci.danville.ky.us
 MIS Director
 City of Danville, Kentucky

From jesse at fsck.com  Thu Mar 29 18:01:02 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 29 Mar 2001 18:01:02 -0500
Subject: [rt-users] 1.3.64 & postgres & scrips
In-Reply-To: <3227453792.20010329161815@ci.danville.ky.us>; from chay@ci.danville.ky.us on Thu, Mar 29, 2001 at 04:18:15PM -0500
References: <3227453792.20010329161815@ci.danville.ky.us>
Message-ID: <20010329180102.Q343@pallas.fsck.com>

Are you doing this as you or as root?
The fact that it's returning success and still not working concerns me
and I'll try to have a look at it tonight.

Thanks,
        -jesse

On Thu, Mar 29, 2001 at 04:18:15PM -0500, Chay Wesley wrote:
> Hello rt-users,
> 
>   I've installed rt, and everything seems to be working fine (create
>   tickets, see them, etc) except that when I use the WebUI (the only
>   way I've tried) to create scrips for a queue, they don't seem to get
>   stored in the DB.
> 
>   If I create a scrip, results show that the scrip was added to the
>   queue, but the scrips web-page doesn't display the newly created
>   scrip (or any others for that matter.)  Also, using psql on rt2, and
>   doing a Select * on scrips; returns 0 records. (Select * from users,
>   templates, etc. does return records)
> 
>   I've poked around in the log files (rt.log's, perl-access_log,
>   perl_error_log, messages, syslog), and I can't find any indications
>   of errors.
> 
>   Are there some other logs that I can enable/view to catch the
>   problem, or is this a know issue, or perhaps I'm just too new at RT
>   to understand how scrips are supposed to work.
> 
>   Thanks for any help...
> 
> -- 
> Best regards,
>  Chay Wesley                         mailto:chay at ci.danville.ky.us
>  MIS Director
>  City of Danville, Kentucky
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 

From del at obsidian.com  Thu Mar 29 18:09:00 2001
From: del at obsidian.com (del)
Date: Thu, 29 Mar 2001 18:09:00 -0500
Subject: [rt-users] Fwd: Returned mail: unknown mailer error 255
In-Reply-To: <20010329144442.A2299@tenzing.com>
References: <5.0.0.25.2.20010329173141.00ad2fc8@127.0.0.1>
 <5.0.0.25.2.20010329152658.029c89d0@mailbox.ncbi.nlm.nih.gov>
 <5.0.0.25.2.20010329152658.029c89d0@mailbox.ncbi.nlm.nih.gov>
 <20010329142916.A2277@tenzing.com>
 <5.0.0.25.2.20010329173141.00ad2fc8@127.0.0.1>
Message-ID: <5.0.0.25.2.20010329180735.02881420@127.0.0.1>

hmm...i am getting the same error msg after the change.....

To:  Subject: Returned mail: unknown mailer error 255
The original message was received at Thu, 29 Mar 2001 17:59:49 -0500 (EST)
from zyx[1.1.1.1]
----- The following addresses had permanent fatal errors -----
"|/usr/local/rt/bin/rt-mailgate pc correspond"
(expanded from: rt_pc)
----- Transcript of session follows -----
RT has recieved mail from itself. Goodnight. at 
/usr/local/rt/lib/rt/ui/mail/manipulate.pm line 252,  chunk 77.
554 "|/usr/local/rt/bin/rt-mailgate pc correspond"... unknown mailer error 255

From joeb at citlink.net  Thu Mar 29 18:14:09 2001
From: joeb at citlink.net (Joe Bossalini)
Date: Thu, 29 Mar 2001 17:14:09 -0600
Subject: [rt-users] 1.3.64 & postgres & scrips
In-Reply-To: <20010329180102.Q343@pallas.fsck.com>
Message-ID: 

Jesse,

I've seen the same error using the latest build on mysql.  It appears to
only happen when you don't select all three pull-down items on the web page.
(In my case, I only chose Condition and Action, omitting Template.)
Selecting all three items works fine.

-Joe Bossalini

on 3/29/01 5:01 PM, Jesse at jesse at fsck.com wrote:

> Are you doing this as you or as root?
> The fact that it's returning success and still not working concerns me
> and I'll try to have a look at it tonight.
> 
> Thanks,
> -jesse
> 
> On Thu, Mar 29, 2001 at 04:18:15PM -0500, Chay Wesley wrote:
>> Hello rt-users,
>> 
>> I've installed rt, and everything seems to be working fine (create
>> tickets, see them, etc) except that when I use the WebUI (the only
>> way I've tried) to create scrips for a queue, they don't seem to get
>> stored in the DB.
>> 
>> If I create a scrip, results show that the scrip was added to the
>> queue, but the scrips web-page doesn't display the newly created
>> scrip (or any others for that matter.)  Also, using psql on rt2, and
>> doing a Select * on scrips; returns 0 records. (Select * from users,
>> templates, etc. does return records)
>> 
>> I've poked around in the log files (rt.log's, perl-access_log,
>> perl_error_log, messages, syslog), and I can't find any indications
>> of errors.
>> 
>> Are there some other logs that I can enable/view to catch the
>> problem, or is this a know issue, or perhaps I'm just too new at RT
>> to understand how scrips are supposed to work.
>> 
>> Thanks for any help...
>> 
>> -- 
>> Best regards,
>> Chay Wesley                         mailto:chay at ci.danville.ky.us
>> MIS Director
>> City of Danville, Kentucky
>> 
>> 
>> 
>> _______________________________________________
>> rt-users mailing list
>> rt-users at lists.fsck.com
>> http://lists.fsck.com/mailman/listinfo/rt-users
>> 

From jesse at fsck.com  Thu Mar 29 18:18:01 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 29 Mar 2001 18:18:01 -0500
Subject: [rt-users] 1.3.64 & postgres & scrips
In-Reply-To: ; from joeb@citlink.net on Thu, Mar 29, 2001 at 05:14:09PM -0600
References: <20010329180102.Q343@pallas.fsck.com> 
Message-ID: <20010329181801.R343@pallas.fsck.com>

Ah. ok. that makes it much clearer. I'll try to clean this up
when I get home tonight.

On Thu, Mar 29, 2001 at 05:14:09PM -0600, Joe Bossalini wrote:
> Jesse,
> 
> I've seen the same error using the latest build on mysql.  It appears to
> only happen when you don't select all three pull-down items on the web page.
> (In my case, I only chose Condition and Action, omitting Template.)
> Selecting all three items works fine.
> 
> -Joe Bossalini
> 
> on 3/29/01 5:01 PM, Jesse at jesse at fsck.com wrote:
> 
> > Are you doing this as you or as root?
> > The fact that it's returning success and still not working concerns me
> > and I'll try to have a look at it tonight.
> > 
> > Thanks,
> > -jesse
> > 
> > On Thu, Mar 29, 2001 at 04:18:15PM -0500, Chay Wesley wrote:
> >> Hello rt-users,
> >> 
> >> I've installed rt, and everything seems to be working fine (create
> >> tickets, see them, etc) except that when I use the WebUI (the only
> >> way I've tried) to create scrips for a queue, they don't seem to get
> >> stored in the DB.
> >> 
> >> If I create a scrip, results show that the scrip was added to the
> >> queue, but the scrips web-page doesn't display the newly created
> >> scrip (or any others for that matter.)  Also, using psql on rt2, and
> >> doing a Select * on scrips; returns 0 records. (Select * from users,
> >> templates, etc. does return records)
> >> 
> >> I've poked around in the log files (rt.log's, perl-access_log,
> >> perl_error_log, messages, syslog), and I can't find any indications
> >> of errors.
> >> 
> >> Are there some other logs that I can enable/view to catch the
> >> problem, or is this a know issue, or perhaps I'm just too new at RT
> >> to understand how scrips are supposed to work.
> >> 
> >> Thanks for any help...
> >> 
> >> -- 
> >> Best regards,
> >> Chay Wesley                         mailto:chay at ci.danville.ky.us
> >> MIS Director
> >> City of Danville, Kentucky
> >> 
> >> 
> >> 
> >> _______________________________________________
> >> rt-users mailing list
> >> rt-users at lists.fsck.com
> >> http://lists.fsck.com/mailman/listinfo/rt-users
> >> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov

From chay at ci.danville.ky.us  Thu Mar 29 22:53:43 2001
From: chay at ci.danville.ky.us (Chay Wesley)
Date: Thu, 29 Mar 2001 22:53:43 -0500
Subject: [rt-users] 1.3.64 & postgres & scrips
Message-ID: <15351185916.20010329225343@ci.danville.ky.us>

Hello all,

For what it's worth, I am making a choice in all 3 drop-downs.

I was initially running this as me (not root). I've since tried it as
root, and it worked correctly.  Then to satisfy my curiosity, I tried
it again as me and it didn't work correctly.

I've had a look at my user rights, and within that queue, I have every
option selected for my user.

-Chay Wesley

> Ah. ok. that makes it much clearer. I'll try to clean this up
> when I get home tonight.
> 
> 
> On Thu, Mar 29, 2001 at 05:14:09PM -0600, Joe Bossalini wrote:
>> Jesse,
>> 
>> I've seen the same error using the latest build on mysql.  It appears to
>> only happen when you don't select all three pull-down items on the web page.
>> (In my case, I only chose Condition and Action, omitting Template.)
>> Selecting all three items works fine.
>> 
>> -Joe Bossalini
>> 
>> on 3/29/01 5:01 PM, Jesse at jesse at fsck.com wrote:
>> 
>> > Are you doing this as you or as root?
>> > The fact that it's returning success and still not working concerns me
>> > and I'll try to have a look at it tonight.
>> > 
>> > Thanks,
>> > -jesse
>> > 
>> > On Thu, Mar 29, 2001 at 04:18:15PM -0500, Chay Wesley wrote:
>> >> Hello rt-users,
>> >> 
>> >> I've installed rt, and everything seems to be working fine (create
>> >> tickets, see them, etc) except that when I use the WebUI (the only
>> >> way I've tried) to create scrips for a queue, they don't seem to get
>> >> stored in the DB.
>> >> 
>> >> If I create a scrip, results show that the scrip was added to the
>> >> queue, but the scrips web-page doesn't display the newly created
>> >> scrip (or any others for that matter.)  Also, using psql on rt2, and
>> >> doing a Select * on scrips; returns 0 records. (Select * from users,
>> >> templates, etc. does return records)
>> >> 
>> >> I've poked around in the log files (rt.log's, perl-access_log,
>> >> perl_error_log, messages, syslog), and I can't find any indications
>> >> of errors.
>> >> 
>> >> Are there some other logs that I can enable/view to catch the
>> >> problem, or is this a know issue, or perhaps I'm just too new at RT
>> >> to understand how scrips are supposed to work.
>> >> 
>> >> Thanks for any help...
>> >> 
>> >> -- 
>> >> Best regards,
>> >> Chay Wesley                         mailto:chay at ci.danville.ky.us
>> >> MIS Director
>> >> City of Danville, Kentucky
>> >> 
>> >> 
>> >> 
>> >> _______________________________________________
>> >> rt-users mailing list
>> >> rt-users at lists.fsck.com
>> >> http://lists.fsck.com/mailman/listinfo/rt-users
>> >> 
>> 
>> 
>> _______________________________________________
>> rt-users mailing list
>> rt-users at lists.fsck.com
>> http://lists.fsck.com/mailman/listinfo/rt-users
>> 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> After all, it's not every day you meet up with an evil power
>                                                -M. Bulgakov

-- 
Best regards,
 Chay                          mailto:chay at ci.danville.ky.us

From jesse at fsck.com  Fri Mar 30 02:34:47 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 30 Mar 2001 02:34:47 -0500
Subject: [rt-users] Fwd: Returned mail: unknown mailer error 255
In-Reply-To: <5.0.0.25.2.20010329180735.02881420@127.0.0.1>; from del@obsidian.com on Thu, Mar 29, 2001 at 06:09:00PM -0500
References: <5.0.0.25.2.20010329173141.00ad2fc8@127.0.0.1> <5.0.0.25.2.20010329152658.029c89d0@mailbox.ncbi.nlm.nih.gov> <5.0.0.25.2.20010329152658.029c89d0@mailbox.ncbi.nlm.nih.gov> <20010329142916.A2277@tenzing.com> <5.0.0.25.2.20010329173141.00ad2fc8@127.0.0.1> <20010329144442.A2299@tenzing.com> <5.0.0.25.2.20010329180735.02881420@127.0.0.1>
Message-ID: <20010330023447.C343@pallas.fsck.com>

That sounds like you've put something in your reply message that contains
one of RT's 'magic' headers which stop it from looping.

On Thu, Mar 29, 2001 at 06:09:00PM -0500, del wrote:
> 
> hmm...i am getting the same error msg after the change.....
> 
> To:  Subject: Returned mail: unknown mailer error 255
> The original message was received at Thu, 29 Mar 2001 17:59:49 -0500 (EST)
> from zyx[1.1.1.1]
> ----- The following addresses had permanent fatal errors -----
> "|/usr/local/rt/bin/rt-mailgate pc correspond"
> (expanded from: rt_pc)
> ----- Transcript of session follows -----
> RT has recieved mail from itself. Goodnight. at 
> /usr/local/rt/lib/rt/ui/mail/manipulate.pm line 252,  chunk 77.
> 554 "|/usr/local/rt/bin/rt-mailgate pc correspond"... unknown mailer error 255
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I admit that X is the second worst windowing system in the world, but all the 
others I've used are tied for first.   

From hermann at rodeios.com  Fri Mar 30 18:14:00 2001
From: hermann at rodeios.com (Hermann Wecke)
Date: Fri, 30 Mar 2001 18:14:00 -0500 (EST)
Subject: [rt-users] Installation problem - RT under leased box
Message-ID: 

I don't have root access to this box I'm installing RT, so I changed the
necessary fields in the Makefile to run under my username and group.

While doing "make install", I got this:

make install
mkdir -p /u2/home/hermann/rt/bin
mkdir -p /u2/home/hermann/rt/bin/cgi
mkdir -p /u2/home/hermann/rt/etc
cp -p ./etc/config.pm ./etc/mysql.acl /u2/home/hermann/rt/etc
mkdir -p /u2/home/hermann/rt/etc/templates
cp -rp ./etc/templates /u2/home/hermann/rt/etc/templates/..
mkdir -p /u2/home/hermann/rt/transactions
cp -rp ./bin/rtmux.pl /u2/home/hermann/rt/bin/rtmux.pl
/usr/bin/perl -p -i.orig -e "s'!!RT_PATH!!'/u2/home/hermann/rt'g;
s'!!RT_VERSION!!'1.0.7'g; s'!!RT_ACTION_BIN!!'rt'g;
s'!!RT_QUERY_BIN!!'rtq'g; s'!!RT_ADMIN_BIN!!'rtadmin'g;
s'!!RT_MAILGATE_BIN!!'rt-mailgate'g; s'!!RT_WEB_QUERY_BIN!!'webrt.cgi'g;
s'!!RT_WEB_ADMIN_BIN!!'admin-webrt.cgi'g;
s'!!RT_ETC_PATH!!'/u2/home/hermann/rt/etc'g;
s'!!RT_LIB_PATH!!'/u2/home/hermann/rt/lib'g;"
/u2/home/hermann/rt/bin/rtmux.pl
mkdir -p /u2/home/hermann/rt/lib
cp -rp ./lib/* /u2/home/hermann/rt/lib
cp: /u2/home/hermann/rt/lib/rt/database.pm: Permission denied
*** Error code 1

Stop in /usr/home/hermann/download/rt.

Any clues??? TIA

Hermann

(below are some directory listings...)

ls -la /u2/home/hermann/rt/lib/rt/database.pm:
-r-xr-xr-x  1 hermann  users  18184 Oct  1  1999 /u2/home/hermann/rt/lib/rt/database.pm

Makefile:
RTUSER                  =       hermann
RTGROUP                 =       users
RT_PATH                 =       /u2/home/hermann/rt

cd /u2/home/hermann/rt/
ls -la
total 16
drwxr-xr-x   6 hermann  users   512 Mar 30 17:37 .
drwxr-xr-x  27 hermann  users  3072 Mar 30 17:58 ..
drwxr-xr-x   3 hermann  users   512 Mar 30 17:48 bin
drwxr-xr-x   3 hermann  users   512 Mar 30 17:37 etc
drwxr-xr-x   5 hermann  users   512 Mar 30 17:37 lib
drwxr-xr-x   2 hermann  users   512 Mar 30 17:37 transactions

cd lib/
ls -la
total 10
drwxr-xr-x  5 hermann  users  512 Mar 30 17:37 .
drwxr-xr-x  6 hermann  users  512 Mar 30 17:37 ..
drwxr-xr-x  2 hermann  users  512 Jan 18 03:19 generic_templates
drwxr-xr-x  2 hermann  users  512 Jan 18 03:19 images
drwxr-xr-x  5 hermann  users  512 Jan 18 03:19 rt

From Ivan.Turciak at alcatel.de  Sat Mar 31 01:26:13 2001
From: Ivan.Turciak at alcatel.de (turciak)
Date: Sat, 31 Mar 2001 1:26:13 met-1mest
Subject: [rt-users] rt-users digest, Vol 1 #263 - 11 msgs
Message-ID: <21488A3005A@slla22.lhr.sel.alcatel.de>

	    I'll be back on 6-4-2001
	In urgent cases try Z.Kubaniova at alcatel.de

From cjones at qwestip.net  Sat Mar 31 01:25:41 2001
From: cjones at qwestip.net (cjones at qwestip.net)
Date: Sat, 31 Mar 2001 01:25:41 -0500 (EST)
Subject: [rt-users] Not getting email upon resolve
Message-ID: 

If I turn off the option that sends email notifications on each
transaction (I wanted to do this because its a bit too noisy), there is no
mail sent to the user upon resolving the ticket.  This can be simulated
by sending them a reply before resolving it, but wouldn't it be nice if
you could click resolve and it would send them a generic "Your ticket
#6969 has been resolved...", or even have the option to type in a resolve
message that will get sent to them, such as "reset your password." etc.

Im using Request Tracker 1.07  and the option I refer to is below

---
Requestors (requestors will always be sent copies of all correspondence.)
  [ ]  Send email notifications of each transaction (except comment)
  [x]  Send an autoreply on request creation

---

How about having a:
  [x]  Send an autoreply on request resolution

From jesse at fsck.com  Sat Mar 31 01:45:03 2001
From: jesse at fsck.com (Jesse)
Date: Sat, 31 Mar 2001 01:45:03 -0500
Subject: [rt-users] Not getting email upon resolve
In-Reply-To: ; from cjones@qwestip.net on Sat, Mar 31, 2001 at 01:25:41AM -0500
References: 
Message-ID: <20010331014503.O22385@pallas.fsck.com>

I think you'll be happy with the new Scrips system that will be in RT 2.0.
(currently in beta). It does this and a lot more. :)  

        -j

On Sat, Mar 31, 2001 at 01:25:41AM -0500, cjones at qwestip.net wrote:
> If I turn off the option that sends email notifications on each
> transaction (I wanted to do this because its a bit too noisy), there is no
> mail sent to the user upon resolving the ticket.  This can be simulated
> by sending them a reply before resolving it, but wouldn't it be nice if
> you could click resolve and it would send them a generic "Your ticket
> #6969 has been resolved...", or even have the option to type in a resolve
> message that will get sent to them, such as "reset your password." etc.
> 
> 
> Im using Request Tracker 1.07  and the option I refer to is below
> 
> ---
> Requestors (requestors will always be sent copies of all correspondence.)
>   [ ]  Send email notifications of each transaction (except comment)
>   [x]  Send an autoreply on request creation
> 
> ---
> 
> How about having a:
>   [x]  Send an autoreply on request resolution
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 

From kgolding at cix.co.uk  Sat Mar 31 03:03:00 2001
From: kgolding at cix.co.uk (Kevin Golding)
Date: Sat, 31 Mar 2001 09:03 +0100 (BST)
Subject: [rt-users] Installation problem - RT under leased box
In-Reply-To: 
Message-ID: 

Search the MakeFile for the word root and replace it with your given user name - you'll find there's 
a couple of chown commands later in the file that need editing.

Kevin Golding

From bill at daze.net  Sat Mar 31 03:42:27 2001
From: bill at daze.net (bill at daze.net)
Date: Sat, 31 Mar 2001 00:42:27 -0800 (PST)
Subject: [rt-users] Not getting email upon resolve
In-Reply-To: 
Message-ID: 

> by sending them a reply before resolving it, but wouldn't it be nice if
> you could click resolve and it would send them a generic "Your ticket
> #6969 has been resolved...", or even have the option to type in a resolve
> message that will get sent to them, such as "reset your password." etc.

Select "Reply", type in your message and set status to resolved while
replying.  Thats how we do it.

From frussell at tpg.com.au  Sat Mar 31 08:57:53 2001
From: frussell at tpg.com.au (Frances Russell)
Date: Sat, 31 Mar 2001 23:57:53 +1000
Subject: [rt-users] mail to 2nd queue
Message-ID: <200103311354.XAA06844@oscar.intranet>

I am running RT-1.06.

All email goes to the queue "general". Mail sent to other queues gets 
to RT but is placed in queue "general" - not the queue it was sent to.

I have a test system where this doesn't happen, but I can't figure out 
why it is happening on the production system.

I have accounts for each queue and aliases set-up.

Can anyone help?

Frances

"Just because you are paranoid, doesn't mean 
everyone is not out to get you"

From jesse at fsck.com  Sat Mar 31 12:13:39 2001
From: jesse at fsck.com (Jesse)
Date: Sat, 31 Mar 2001 12:13:39 -0500
Subject: [rt-users] mail to 2nd queue
In-Reply-To: <200103311354.XAA06844@oscar.intranet>; from frussell@tpg.com.au on Sat, Mar 31, 2001 at 11:57:53PM +1000
References: <200103311354.XAA06844@oscar.intranet>
Message-ID: <20010331121339.Y22385@pallas.fsck.com>

What do your aliases look like?

On Sat, Mar 31, 2001 at 11:57:53PM +1000, Frances Russell wrote:
> I am running RT-1.06.
> 
> All email goes to the queue "general". Mail sent to other queues gets 
> to RT but is placed in queue "general" - not the queue it was sent to.
> 
> I have a test system where this doesn't happen, but I can't figure out 
> why it is happening on the production system.
> 
> I have accounts for each queue and aliases set-up.
> 
> Can anyone help?
> 
> Frances
> 
> "Just because you are paranoid, doesn't mean 
> everyone is not out to get you"
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83
all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3.

From del at obsidian.com  Sat Mar 31 17:12:42 2001
From: del at obsidian.com (del)
Date: Sat, 31 Mar 2001 17:12:42 -0500
Subject: [rt-users] Fwd: Returned mail: unknown mailer error 255
In-Reply-To: <20010330023447.C343@pallas.fsck.com>
References: <5.0.0.25.2.20010329180735.02881420@127.0.0.1>
 <5.0.0.25.2.20010329173141.00ad2fc8@127.0.0.1>
 <5.0.0.25.2.20010329152658.029c89d0@mailbox.ncbi.nlm.nih.gov>
 <5.0.0.25.2.20010329152658.029c89d0@mailbox.ncbi.nlm.nih.gov>
 <20010329142916.A2277@tenzing.com>
 <5.0.0.25.2.20010329173141.00ad2fc8@127.0.0.1>
 <20010329144442.A2299@tenzing.com>
 <5.0.0.25.2.20010329180735.02881420@127.0.0.1>
Message-ID: <4.3.2.7.2.20010331170340.05b4ace8@127.0.0.1>

??
RT "magic" headers...?  i do not quite understand since the only thing that 
was done was to create a ticket via email and respond via RT Web UI......in 
which the response mail was never received by the requestor (in this case, 
i was both the requestor and the Web UI user/responder......) but i have 
seen this behavior many times in which the requestor and the  responder 
was  different users....

donnie

btw - what/where is the latest development RT ?

At 02:34 AM 3/30/2001 -0500, Jesse wrote:
>That sounds like you've put something in your reply message that contains
>one of RT's 'magic' headers which stop it from looping.
>
>
>On Thu, Mar 29, 2001 at 06:09:00PM -0500, del wrote:
> >
> > hmm...i am getting the same error msg after the change.....
> >
> > To:  Subject: Returned mail: unknown mailer 
> error 255
> > The original message was received at Thu, 29 Mar 2001 17:59:49 -0500 (EST)
> > from zyx[1.1.1.1]
> > ----- The following addresses had permanent fatal errors -----
> > "|/usr/local/rt/bin/rt-mailgate pc correspond"
> > (expanded from: rt_pc)
> > ----- Transcript of session follows -----
> > RT has recieved mail from itself. Goodnight. at
> > /usr/local/rt/lib/rt/ui/mail/manipulate.pm line 252,  chunk 77.
> > 554 "|/usr/local/rt/bin/rt-mailgate pc correspond"... unknown mailer 
> error 255
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
>--
>jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
>70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
>I admit that X is the second worst windowing system in the world, but all the
>others I've used are tied for first.

From david.sarno at yale.edu  Sat Mar 31 17:53:37 2001
From: david.sarno at yale.edu (David Sarno)
Date: Sat, 31 Mar 2001 17:53:37 -0500
Subject: [rt-users] Web Ticket Layout?
References: <200103311354.XAA06844@oscar.intranet> <20010331121339.Y22385@pallas.fsck.com>
Message-ID: <03ae01c0ba35$6c5a63b0$0200a8c0@daves>

Are there some docs that describe how to fiddle with rt2's web page layout?
For example, I'd like to favor the History section above the Relationships
section (perhaps eliminating Rel. altogether).  This way, users can read
initial comments without having to scroll.  Can I just turn the
Relationships section off with a switch?

---dave

p.s. I might as well ask this FAQish question here: how do you get comment
text in from the CLI?  From perusing Ticket.pm's GetOpt structure, it looks
like you can't...?