[rt-users] Replying to email from outside of RT

Wozz wozz+rt at wookie.net
Thu Mar 1 01:05:00 EST 2001

On Wed, Feb 28, 2001 at 09:57:54AM -0800, J.D. Falk wrote:
> On 02/28/01, Grant Miller <grant at pico.apple.com> wrote: 
> > 5. The owner replys to the email they get from RT that has the requestors
> > response in it from their email program (not RT).  
> > 
> > 6. This message goes back to RT, but is not sent to the requestor.
> > 
> > 
> > Should Request Tracker send mail back to the requestor in step #5, #6?
> 	In RT1, yes, that's the default -- I use it all the time.  If
> 	the message bounced for some reason, though, RT won't know
> 	that -- but your logfiles would.

Speaking of bounces....are they handled properly by RT2?  We've had several
instances where something went wrong, and an email got sent to a bad address,
and it bounced back, and we had no idea anything was wrong until we noticed no

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