[rt-users] suggested notification settings?

Christopher Kolar ckolar at aurora.edu
Fri Mar 2 11:18:05 EST 2001

Hi everyone.  We have just gotten version 1.0.7 running and plan to put it 
into production next week.  We are a small university and will be using it 
for normal tech support stuff: PCs, software, labs, and the like.  We have 
identified the queue structure that we want to start with and will be 
setting things up soon.

I would appreciate any suggestions that experienced users have regarding 
the configuration of our queues.  I figure that we will make changes as we 
see how each of the queues get used, but suggestions that people have for 
good initial queue settings would he helpful.  I suppose that you don't 
want the requester getting all of the transaction notifications, but if 
that is switched off do they still get notification when the ticket is 
closed?  In practice is it useful for queue members to get transaction 

Thanks in advance for any learned wisdom that you can share.


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