[rt-users] Problem with rt 1.3.47 and rt-mailgate

[Joakim Adolfsson]

Hi all. This is my first post to this list so don't flame me emedialely =)

I have installed RT on my Redhat 7 machine and I think all
dependencyproblems are solved except from Apache::DBI (I'm working on it
now). But I don't think my problem have anything with this module todo,
but I'm not sure.

Everything works fine. I can access the web ui and create queues and users
and open new tickets. When sending emails from my usernames emailaddress
RT creates a new ticket and send me a autoreply. So far no problems.

But I want to use this ticket system for our support department and make
it possible for our users to send emails to us, get a ticketnumber and be
updated on the ticket status etc. But when a user who is not registered as
a user in Rt tries to send an email to the ticket system the user gets a
mail back with the content (Ticket creation faild". And in my RT log files
I find the following lines:

Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Queue set to general
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Action set to correspond
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Creating attachement temp dir
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Now reading the message from stdin
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
Checking for mail loops
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
Done checking for mail loops
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
Subject is RTTEST
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 172, <STDIN> line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
Ticket id is 
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
Now creating a new ticket
Argument "Permission Denied" isn't numeric in numeric ne (!=) at /usr/local/rt2/lib/RT/Ticket.pm line 91, <STDIN> line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
RT::Ticket=HASH(0x87aafdc) tried to load a bogus ticket: 0
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
Now adding watchers. Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
Now adding a watcher: Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
RT::Transaction->Create couldn't, as you didn't specify a ticket idUse of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Ticket.pm line 300, <STDIN> line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
Ticket couldn't be created: Use of uninitialized value in numeric eq (==) at /usr/local/rt2/lib/RT/Interface/Email.pm line 201, <STDIN> line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 419, <STDIN> line 20.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Create failed:  /  /  

External users cannot send emails to the ticket system. I have tried to
check the "create tickets" and "replyontickets" boxes in both everone and
requestor-groups.

Please help =)

-- 
Greetings!

__________________________________________________________________________
Joakim Adolfsson  Phone: +46 (0)8 59828125  EMail: jocke at sightcon.se
Systems engineer       : +46 (0)70 7713100  Web  : http://www.sightcon.se
SightCon HB	  Fax  : +46 (0)70 7113100  ICQ# : 14239842