[rt-users] Problems with autoresponders

[Jesse]

Ugh. sadly, that's not at all standard...not that there is an official
standard, but most folks who write autoresponders have the common courtesy
of setting the Precedence header to 'bulk'.

Basically, what you want to do is add some code to lib/rt/ui/mail/manipulate
just after this:

        elsif ($line =~ /^Precedence: (.*)/si) {
            $precedence = $1;
        }

that says:
        elsif ($line =~ /^X-Autoresponse-From:/si) {
                $precedence = 'bulk';
        }


that should make it stop replying to those messages
On Mon, Mar 05, 2001 at 11:31:01AM +0100, Hansjoerg Posch/myDay . cc wrote:
> 
> Hello!
> 
> The headers of an example mail:
> 
> X-Autoresponse-From pendora at gmx.de
> Date Sun, 4 Mar 01 14:42:12 GMT
> Message-ID <20010304144212.821vac1 at mx10.gmx.net>
> Reply-To pendora at gmx.de
> From autoresponder at gmx.de (Autoresponder)
> To rt at mail.myday.cc
> Subject Ihre Mail an / Your message to : pendora at gmx.de
> 
> "From" and "X-Autoresponse-From" are significant.
> 
> Our Version: 1.0.7.
> 
> 
> Best regards,
> 
> Hansjoerg Posch
> 
> 
> > - - - -  Orginale Nachricht Anfang  - - - -
> > Von:  Jesse <jesse at fsck.com>
> > Gesendet: 04.03.2001 17:33:35
> > Betreff:   [rt-users] Problems with autoresponders
> > Empfaenger: Hansjoerg Posch <hp at myday.cc>
> 
> > That's just no good. Do these autoresponder messages have _any_
> > notation that they're from autroresponders? (Such as a precedence: 
> > bulk)
> > header?    Also, what version of RT are you running, exactly? 
> 'latest' 
> > 
> > can be interpreted many different ways by many different folks.
> > 
> >         -j
> > 
> > On Sun, Mar 04, 2001 at 04:06:26PM +0100, Hansjoerg Posch wrote:
> > > 
> > > Hello!
> > > 
> > > We are using the latest version of RT and now we have the problem 
> 
> > that 
> > > sometimes overnight 4000 to 10000 requests are created by 
> > > autoresponders, mainly by GMX. That means that f.e. a GMX user 
> sends 
> > 
> > > an email at 10 pm to our queue and the RT replies with the 
> standard 
> > 
> > > answer and the ticket ID. The autoresponder of the user answers 
> with 
> > 
> > > the standard text and RT replies with the standard answer and a 
> new 
> > 
> > > ticket ID ...
> > > 
> > > This is a very serious problem because approximatly all 20 to 30 
> > hours 
> > > I have to stop the request tracker, remove all the dummy entries 
> > form 
> > > the database and restart the request tracker.
> > > 
> > > Are there any known ways to handle such a everyday problem?
> > > 
> > > 
> > > Best regards,
> > > 
> > > Hansjoerg Posch
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > -- 
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > "If IBM _wanted_ to make clones, we could make them cheaper and 
> faster 
> > than
> > anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci 
> > Department.
> > 
> > 
> >  - - - -  Orginale Nachricht Ende  - - - -
> 
> Mit freundlichen Grüßen
> 
> Hansjoerg Posch
> 
> ----------------------------------------
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> ----------------------------------------
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> 
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-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Pelcgb-serrqbz abj!