[rt-users] Newbe, root getting copied on communications

[arclight at jump.net]

Hi,

There are three types of users of an RT1 system that I will call 
administrators, workers, and the public. RT1 provides an web 
interface for administrators and workers, but not for the public.

There are a few ways to work around this:

1) Build a web page with mailto: links pointing to queues that allow 
non-member submissions.

2) Install my generic front-end to RT, posted at 
http://www1.jump.net/~arclight/projects/rt/helpme-1.2.tar.gz

3) Build your own CGI.

hth,

-- Bob

On 6 Mar 2001, at 10:37, Christian Kurz wrote:

> On 01-03-05 Medi Montaseri wrote:
> > Q - Where is the Web interface to this for the Requesters. I only see a
> > web interface
> >         for the users (which persumably means support staff and not end
> > users)?
> 
> What kind of web interface for requestors do you think of? This is a
> request tracker which should help with the coordination of request and
> the documentation what has done about a task. So please explain a bit
> more, what kind of interface you are looking for.
> 
> Ciao
>      Christian
> -- 
> Christian Kurz                                   http://www.planNET.de
> planNET Systems GmbH                            mailto:info at planNET.de
> Schoenfeldstr. 8                              Telefon: +49 721 66 36 0
> D-76131 Karlsruhe                           Telefax: +49 721 66 36 199 
> 
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