[rt-users] requestor mail

Cliff Krumvieda tgtaft at emc.com
Sat Mar 10 14:06:20 EST 2001

Hi, folks:

I'm running RT 1.0.7 on Solaris 2.7 and I've got a question regarding
the mail received by requestors.  As I understand it:

 o Requestors always receive correspondence mail.
 o Requestors receive, if configured (which I have), "autoreply"
   mail when they create new requests.
 o Depending on the configuration, requestors either receive no
   transaction mail or all transaction mail except comments.

I would like my requestors to receive transaction mail except
comments, but I don't want them receiving duplicate mail for
correspondence and new requests.  That is, I want a third transaction
mail option for requestors: all transaction mail except new requests,
correspondence, and comments.

I'm willing to hack the perl myself; can someone point me to the
appropriate spot in the source?  Better yet, has someone already done
this who can send me a diff?


					--Cliff Krumvieda

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