[rt-users] empty cases in web

Brandon S. Allbery KF8NH allbery at ece.cmu.edu
Fri Mar 16 08:53:18 EST 2001

On Thursday, March 15, 2001 21:43:01 -0600, Todd Jagger 
<tj.lists at overland.net> wrote:
| All of a sudden tickets being opened by email are showing up empty, i.e.,
| without any content, in the web interface.  The emails get sent to queue
| members fine with the notes in tact, and the ticket gets opened in the
| web interface but there are just no notes there to see.

Can the user that the web server is running as read the transaction files?

brandon s. allbery     [os/2][linux][solaris][japh]   allbery at kf8nh.apk.net
system administrator        [WAY too many hats]         allbery at ece.cmu.edu
electrical and computer engineering                                   KF8NH
carnegie mellon university     ["better check the oblivious first" -ke6sls]

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