[rt-users] 1.3.64 & postgres & scrips

[Chay Wesley]

Hello all,

For what it's worth, I am making a choice in all 3 drop-downs.

I was initially running this as me (not root). I've since tried it as
root, and it worked correctly.  Then to satisfy my curiosity, I tried
it again as me and it didn't work correctly.

I've had a look at my user rights, and within that queue, I have every
option selected for my user.

-Chay Wesley

> Ah. ok. that makes it much clearer. I'll try to clean this up
> when I get home tonight.
> 
> 
> On Thu, Mar 29, 2001 at 05:14:09PM -0600, Joe Bossalini wrote:
>> Jesse,
>> 
>> I've seen the same error using the latest build on mysql.  It appears to
>> only happen when you don't select all three pull-down items on the web page.
>> (In my case, I only chose Condition and Action, omitting Template.)
>> Selecting all three items works fine.
>> 
>> -Joe Bossalini
>> 
>> on 3/29/01 5:01 PM, Jesse at jesse at fsck.com wrote:
>> 
>> > Are you doing this as you or as root?
>> > The fact that it's returning success and still not working concerns me
>> > and I'll try to have a look at it tonight.
>> > 
>> > Thanks,
>> > -jesse
>> > 
>> > On Thu, Mar 29, 2001 at 04:18:15PM -0500, Chay Wesley wrote:
>> >> Hello rt-users,
>> >> 
>> >> I've installed rt, and everything seems to be working fine (create
>> >> tickets, see them, etc) except that when I use the WebUI (the only
>> >> way I've tried) to create scrips for a queue, they don't seem to get
>> >> stored in the DB.
>> >> 
>> >> If I create a scrip, results show that the scrip was added to the
>> >> queue, but the scrips web-page doesn't display the newly created
>> >> scrip (or any others for that matter.)  Also, using psql on rt2, and
>> >> doing a Select * on scrips; returns 0 records. (Select * from users,
>> >> templates, etc. does return records)
>> >> 
>> >> I've poked around in the log files (rt.log's, perl-access_log,
>> >> perl_error_log, messages, syslog), and I can't find any indications
>> >> of errors.
>> >> 
>> >> Are there some other logs that I can enable/view to catch the
>> >> problem, or is this a know issue, or perhaps I'm just too new at RT
>> >> to understand how scrips are supposed to work.
>> >> 
>> >> Thanks for any help...
>> >> 
>> >> -- 
>> >> Best regards,
>> >> Chay Wesley                         mailto:chay at ci.danville.ky.us
>> >> MIS Director
>> >> City of Danville, Kentucky
>> >> 
>> >> 
>> >> 
>> >> _______________________________________________
>> >> rt-users mailing list
>> >> rt-users at lists.fsck.com
>> >> http://lists.fsck.com/mailman/listinfo/rt-users
>> >> 
>> 
>> 
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> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> After all, it's not every day you meet up with an evil power
>                                                -M. Bulgakov


-- 
Best regards,
 Chay                          mailto:chay at ci.danville.ky.us