From feargal at online.thecia.ie  Tue May  1 11:03:31 2001
From: feargal at online.thecia.ie (Feargal Reilly)
Date: Tue, 01 May 2001 15:03:31 +0000
Subject: [rt-users] restarting rt 1.0.7 after reboot 
In-Reply-To: Your message of "Mon, 30 Apr 2001 09:27:58 -0400."
             <5.0.2.1.2.20010430092519.00a931d0@mailbox.ncbi.nlm.nih.gov> 
Message-ID: <200105011503.f41F3VD19718@online.thecia.ie>

Here's my startup script, used on a FreeBSD box.
 #!/bin/sh
 #

 if [ -x /usr/local/bin/safe_mysqld ]
 then
 	/usr/local/bin/safe_mysqld & && echo -n ' mysql'
 fi

-Feargal.

    _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
   _/       _/   _/    _/  Systems Administrator,
  _/       _/   _/_/_/_/   The Communications Interactive Agency.
 _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8732249.


     Greetings,
     
     I re-booted my server that rt resides on....i started mysql 
     (bin/safe_mysql  --user=del &)
     
     However no one is able to login..i think that the rt database is not 
     loaded..not being a database guru, what is the proper way of starting 
     either mysql/rt so that users can login...?
     
     thanks
     donnie
     
     
     _______________________________________________
     rt-users mailing list
     rt-users at lists.fsck.com
     http://lists.fsck.com/mailman/listinfo/rt-users



From del at obsidian.com  Tue May  1 14:15:04 2001
From: del at obsidian.com (del)
Date: Tue, 01 May 2001 14:15:04 -0400
Subject: [rt-users] restarting rt 1.0.7 after reboot 
In-Reply-To: <200105011503.f41F3VD19718@online.thecia.ie>
References: <Your message of "Mon, 30 Apr 2001 09:27:58 -0400." <5.0.2.1.2.20010430092519.00a931d0@mailbox.ncbi.nlm.nih.gov>
Message-ID: <5.0.2.1.2.20010501141117.031fd768@127.0.0.1>

what are the MySQL command to display the contents of a RT database...?

perhaps my RT database is corrupted although it does not appear so...

I have tried::
mysql> show tables

but it apparently doers not work...

donnie

At 03:03 PM 5/1/2001 +0000, Feargal Reilly wrote:
>Here's my startup script, used on a FreeBSD box.
>  #!/bin/sh
>  #
>
>  if [ -x /usr/local/bin/safe_mysqld ]
>  then
>         /usr/local/bin/safe_mysqld & && echo -n ' mysql'
>  fi
>
>-Feargal.
>
>     _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
>    _/       _/   _/    _/  Systems Administrator,
>   _/       _/   _/_/_/_/   The Communications Interactive Agency.
>  _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8732249.
>
>
>      Greetings,
>
>      I re-booted my server that rt resides on....i started mysql
>      (bin/safe_mysql  --user=del &)
>
>      However no one is able to login..i think that the rt database is not
>      loaded..not being a database guru, what is the proper way of starting
>      either mysql/rt so that users can login...?
>
>      thanks
>      donnie
>
>
>      _______________________________________________
>      rt-users mailing list
>      rt-users at lists.fsck.com
>      http://lists.fsck.com/mailman/listinfo/rt-users




From del at obsidian.com  Tue May  1 14:04:08 2001
From: del at obsidian.com (del)
Date: Tue, 01 May 2001 14:04:08 -0400
Subject: [rt-users] restarting rt 1.0.7 after reboot 
In-Reply-To: <200105011503.f41F3VD19718@online.thecia.ie>
References: <Your message of "Mon, 30 Apr 2001 09:27:58 -0400." <5.0.2.1.2.20010430092519.00a931d0@mailbox.ncbi.nlm.nih.gov>
Message-ID: <5.0.2.1.2.20010501140015.03222858@127.0.0.1>

Greetings

..and thanks for responding...

At 03:03 PM 5/1/2001 +0000, Feargal Reilly wrote:
>Here's my startup script, used on a FreeBSD box.
>  #!/bin/sh
>  #
>
>  if [ -x /usr/local/bin/safe_mysqld ]
>  then
>         /usr/local/bin/safe_mysqld & && echo -n ' mysql'

hmmm...

so a basic re-start of mysql via the wrapper script.....nothing 
special...perhaps my RT database is SOL....

"& && echo -n 'mysql'  what is this for except to echo "mysql" to the 
screen...?

donnie

>  fi
>
>-Feargal.
>
>     _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
>    _/       _/   _/    _/  Systems Administrator,
>   _/       _/   _/_/_/_/   The Communications Interactive Agency.
>  _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8732249.
>
>
>      Greetings,
>
>      I re-booted my server that rt resides on....i started mysql
>      (bin/safe_mysql  --user=del &)
>
>      However no one is able to login..i think that the rt database is not
>      loaded..not being a database guru, what is the proper way of starting
>      either mysql/rt so that users can login...?
>
>      thanks
>      donnie
>
>
>      _______________________________________________
>      rt-users mailing list
>      rt-users at lists.fsck.com
>      http://lists.fsck.com/mailman/listinfo/rt-users




From allbery at ece.cmu.edu  Tue May  1 14:27:55 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Tue, 01 May 2001 14:27:55 -0400
Subject: [rt-users] restarting rt 1.0.7 after reboot 
In-Reply-To: <5.0.2.1.2.20010501140015.03222858@127.0.0.1>
Message-ID: <37510000.988741675@tully>

On Tuesday, May 01, 2001 02:04:08 PM -0400, del <del at obsidian.com> wrote:
+-----
| "& && echo -n 'mysql'  what is this for except to echo "mysql" to the
| screen...?
+--->8

Exactly.  It's running as part of the boot time scripts in 
/usr/local/etc/rc.d presumably so it displays "mysql" during the local 
services startup.

-- 
brandon s. allbery     [os/2][linux][solaris][japh]   allbery at kf8nh.apk.net
system administrator        [WAY too many hats]         allbery at ece.cmu.edu
electrical and computer engineering                                   KF8NH
carnegie mellon university     ["better check the oblivious first" -ke6sls]




From dweir at scienide.uwaterloo.ca  Tue May  1 14:34:56 2001
From: dweir at scienide.uwaterloo.ca (Doug Weir)
Date: Tue, 1 May 2001 14:34:56 -0400
Subject: [rt-users] restarting rt 1.0.7 after reboot 
In-Reply-To: <5.0.2.1.2.20010501141117.031fd768@127.0.0.1>
Message-ID: <Pine.SGI.4.05.10105011426530.31215941-100000@scienide.uwaterloo.ca>

On Tue, 1 May 2001, del wrote:

> what are the MySQL command to display the contents of a RT database...?
> 
> perhaps my RT database is corrupted although it does not appear so...
> 
> I have tried::
> mysql> show tables

Don't forget the ';' after each command (ie: not 'show tables' but
'show tables;'

(as root)

mysql -p rt

(enter root's mysql password when prompted)

show tables;  (in mysql)

select * from users; (will show all users created in RT etc...).

Hope thats enlightening.

weirD 

------------------------------------------------------------------------
Douglas Weir                      dweir at theochem.uwaterloo.ca
Chemical Physics Dept.            Earth-Science & Chemistry 330A
University Of Waterloo                (519) 888-4567 x6110 
------------------------------------------------------------------------
ANTI-SPAM Policy:  Only mail addressed "To:" dweir (this excludes all of
'undisclosed recipients'/Cc/Bcc/etc) and certain pre-authorised mailing
lists will survive the spam filtering process.  





From Gilles-Eric.Descamps at SiliconAccess.com  Tue May  1 15:48:32 2001
From: Gilles-Eric.Descamps at SiliconAccess.com (Gilles-Eric Descamps)
Date: Tue, 1 May 2001 12:48:32 -0700 
Subject: [rt-users] limit number of request displayed  & Any reports ?
Message-ID: <C4E78CADEECCD411AD4600D0B7C9C36E060CA3@sa-usa-sj-po.sanjose.siliconaccess.com>

Hi,
 
RT 1.0.7 is very successful here, so I was wondering:
 
1) Is there a way to limit the number of request being displayed:
Every week, I look at the number of request closed during the week,
but the page displays everything, and it's now getting slow
as there are a lot of requests to display for the web browser.
 
How do you limit the number of request to be displayed ?
 
2) has anybody written some scripts to have statistics reports
on activity like: total number of requests resolved this week ?
"""" per owner ?   """" per area ?
Average resolve time ?
 
Thanks,
 

--
Gilles-Eric DESCAMPS




From del at obsidian.com  Tue May  1 16:07:12 2001
From: del at obsidian.com (del)
Date: Tue, 01 May 2001 16:07:12 -0400
Subject: [rt-users] restarting rt 1.0.7 after reboot 
In-Reply-To: <Pine.SGI.4.05.10105011426530.31215941-100000@scienide.uwat
 erloo.ca>
References: <5.0.2.1.2.20010501141117.031fd768@127.0.0.1>
Message-ID: <5.0.2.1.2.20010501155438.03318e20@127.0.0.1>

thanks for the info..it seems if it is reading stuff from when i first 
created RT database about a few months ago not the lastest data.....is 
there a way to recover the RT database...?

i reviewed the database directory and it seems as it is intact..dunno why 
RT is not reading the latest info...

Any ideals..?

donnie

At 02:34 PM 5/1/2001 -0400, Doug Weir wrote:
>On Tue, 1 May 2001, del wrote:
>
> > what are the MySQL command to display the contents of a RT database...?
> >
> > perhaps my RT database is corrupted although it does not appear so...
> >
> > I have tried::
> > mysql> show tables
>
>Don't forget the ';' after each command (ie: not 'show tables' but
>'show tables;'
>
>(as root)
>
>mysql -p rt
>
>(enter root's mysql password when prompted)
>
>show tables;  (in mysql)
>
>select * from users; (will show all users created in RT etc...).
>
>Hope thats enlightening.
>
>weirD
>
>------------------------------------------------------------------------
>Douglas Weir                      dweir at theochem.uwaterloo.ca
>Chemical Physics Dept.            Earth-Science & Chemistry 330A
>University Of Waterloo                (519) 888-4567 x6110
>------------------------------------------------------------------------
>ANTI-SPAM Policy:  Only mail addressed "To:" dweir (this excludes all of
>'undisclosed recipients'/Cc/Bcc/etc) and certain pre-authorised mailing
>lists will survive the spam filtering process.
>
>
>
>_______________________________________________
>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users




From EMandel at worldnow.com  Tue May  1 18:45:03 2001
From: EMandel at worldnow.com (Eric Mandel)
Date: Tue, 1 May 2001 18:45:03 -0400 
Subject: [rt-users] Non-users creating tickets via Web with RT-1.3.70
Message-ID: <AC74BE89A225D511817100B0D03D561C16C757@NYEXCHG01>

I have been able to setup RT 1.3.7. I have granted the correct rights to
allow anyone create tickets via e-mail. I was wondering if there is a link
within RT that anonymous users can go to create tickets without being
prompted for a username. 

I came across similar requests in the in the archives but I didn't see a
solution. I am not really a programmer, so it would be a great struggle
(understatement) to put something together. Any help or pointers is greatly
appreciated. Thanks a lot.

Eric Mandel
WorldNow

Enabling media companies to build powerful new businesses on the Internet.

	This message may contain confidential and/or privileged information.
If you are not the addressee or authorized to receive this for the
addressee, you must not use, copy, disclose or take any action based on this
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error, please advise the sender immediately by reply e-mail and delete this
message. Thank you for your cooperation.




From dale at bewley.net  Tue May  1 21:29:16 2001
From: dale at bewley.net (Dale Bewley)
Date: Tue, 1 May 2001 18:29:16 -0700 (PDT)
Subject: [rt-users] Non-users creating tickets via Web with RT-1.3.70
In-Reply-To: <AC74BE89A225D511817100B0D03D561C16C757@NYEXCHG01>
Message-ID: <Pine.LNX.4.10.10105011816410.24604-200000@bewley.net>

On Tue, 1 May 2001, Eric Mandel wrote:
> I have been able to setup RT 1.3.7. I have granted the correct rights to
> allow anyone create tickets via e-mail. I was wondering if there is a link
> within RT that anonymous users can go to create tickets without being
> prompted for a username. 
> 
> I came across similar requests in the in the archives but I didn't see a
> solution. I am not really a programmer, so it would be a great struggle
> (understatement) to put something together. Any help or pointers is greatly
> appreciated. Thanks a lot.

I haven't tried RT2 so I don't know about links it may or may not have,
but, the simplest way to do that is just create a form and a CGI that
emails a ticket request. You said you aren't a programmer, so attached is
a little php script to do just that. You should be able to pick it appart
and adjust to your liking.

I ripped out some site specific information and haven't tested it after
that, so there may be a little bug or two in it.


--
Dale Bewley - Bewley Internet Solutions Inc. http://bewley.net/
-------------- next part --------------
<?php
//<!-- --------------------------------------------------------- -->
// set cookies for convenience
if (! empty($name)) {
 setcookie("requestor[name]", $name, time() + 5184000, "/", ".YOURDOMAIN.com" );
}
if (! empty($email)) {
 setcookie("requestor[email]", $email, time() + 5184000, "/", ".YOURDOMAIN.com" );
}
if (! empty($phone)) {
 setcookie("requestor[phone]", $phone, time() + 5184000, "/", ".YOURDOMAIN.com" );
}
if (! empty($office)) {
 setcookie("requestor[office]", $office, time() + 5184000, "/", ".YOURDOMAIN.com" );
}


if ($sendmail == 'yes') {

  // build the email message
  $message = "
--
  Requestor: $name <$email> $phone
     Office: $office @ $REMOTE_ADDR

   Severity: $severity
    Summary: $summary

   Comments: $comments


";

  mail("help-rt at rt.YOURDOMAIN.com", ($severity == 'Minimal' ? '' : $severity . ' ') . '-' . $summary, $message, "From: \"" . 
    $name . "\" <" .$email . ">\n" .
    "X-URL: http://" . $HTTP_HOST . $PHP_SELF);

  if ($severity == 'Critical') {
    // you might want to send a page at this point
  }
}
//<!-- --------------------------------------------------------- -->
?>
<html>
<head><title>Report a Problem</title></head>
<body>
<h1>Report a Problem</h1>

<!-- --------------------------------------------------------- -->
<?php if ($sendmail != 'yes'): ?>

<form method="GET">
<table>
<tr>
	  <td>Your Name</td>
	  <td><input type="text" name="name" value="<?php echo $requestor['name'] ?>" size="40"></td>
</tr>
<tr>
	  <td>Your Email</td>
	  <td><input type="text" name="email" value="<?php echo $requestor['email'] ?>" size="40"></td>
</tr>
<tr>
	  <td>Your Phone</td>
	  <td><input type="text" name="phone" value="<?php echo $requestor['phone'] ?>" size="40"></td>
</tr>
<tr>
	  <td>Your Office</td>
	  <td><input type="text" name="office" value="<?php echo $requestor['office'] ?>" size="40"></td>
</tr>

<tr><td>&nbsp;</td><td>&nbsp;</td></tr>

<tr>
          <td>Severity</td>
          <td>
          <select name="severity">
           <option>Minimal
           <option>Severe
           <option>Critical
          </select>
          </td>
</tr>           

<tr>
	  <td>Problem Summary</td>
	  <td><input type="text" name="summary" value="" size="40" max="50"></td>
</tr>

<tr valign=top>
	  <td>Comments</td>
	  <td><textarea name="comments" rows="5" cols="40" wrap="hard"></textarea></td>
</tr>
</table>

<input type=hidden name="sendmail" value="yes">
<input type="submit" value="Submit Request">
<input type="reset">
</form>
<!-- --------------------------------------------------------- -->
<?php else: ?>

<h2>Thank you</h2>

You will receive an email containing your ticket number shortly.
Please use this number in future correspondance.


<h3><a href="<?php echo $PHP_SELF; ?>">Report another problem.</a></h3>
<!-- --------------------------------------------------------- -->
<?php 
endif; 
?>
</body>
</html>

From EMandel at worldnow.com  Tue May  1 23:11:14 2001
From: EMandel at worldnow.com (Eric Mandel)
Date: Tue, 1 May 2001 23:11:14 -0400 
Subject: [rt-users] Queue Watchers in RT-1.3.70
Message-ID: <AC74BE89A225D511817100B0D03D561C16C75B@NYEXCHG01>

I was wondering how the watchers feature works. I have defined users as
watchers for a queue. I know it works because the Scrips are working.
However, I noticed that those watchers aren't automatically added as
watchers to individual tickets when they're created. Is this feature
supposed to work that way?

Thanks,
Eric 



From EMandel at worldnow.com  Tue May  1 23:21:16 2001
From: EMandel at worldnow.com (Eric Mandel)
Date: Tue, 1 May 2001 23:21:16 -0400 
Subject: [rt-users] Action: NotifyAllWatchers
Message-ID: <AC74BE89A225D511817100B0D03D561C16C75F@NYEXCHG01>

It seems that the NotifyAllWatchers action only notifies Queue watchers that
are designated as Administrative Cc: watchers. Not Cc: watchers. Is this
supposed to be this way?

Thanks,
Eric



From simon.hk at usa.net  Wed May  2 12:25:32 2001
From: simon.hk at usa.net (SIMON HK)
Date: 2 May 2001 12:25:32 HKT
Subject: [rt-users] Standard Installation Procedure
Message-ID: <20010502042532.10393.qmail@nwcst283.netaddress.usa.net>

Would anyone can tell me that, the standard procedure of RT installation, and
what kind of key point I need to paid more attention on the process ? thank
you very much with your helpful hand.

____________________________________________________________________
Get free email and a permanent address at http://www.netaddress.com/?N=1



From jesse at fsck.com  Wed May  2 02:40:42 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 2 May 2001 02:40:42 -0400
Subject: [rt-users] Installing the rt-1.3.70
In-Reply-To: <Pine.BSI.3.96.SK.1010428160700.29911A-100000@buratino.peterlink.ru>; from tsp@peterlink.ru on Sat, Apr 28, 2001 at 04:13:14PM +0400
References: <Pine.BSI.3.96.SK.1010428160700.29911A-100000@buratino.peterlink.ru>
Message-ID: <20010502024042.U24745@pallas.fsck.com>

You need to be running Mysql 3.23.x.   I suspect you are running 3.22

        -jesse


On Sat, Apr 28, 2001 at 04:13:14PM +0400, Serge Torop wrote:
> 
> Hello, all!
> 
> During installation I have the following message. Is this bug
> with mysql database schema?   "Keyword" must be "integer NOT NULL"?
> 
> ***
> Enter the mysql administrator's database password to create a new user for
> RT
> Enter password:
> 
> /usr/bin/perl   tools/initdb 'mysql' '/usr' 'rt.peterlink.ru' 'support'
> 'rt2' insert
> Now populating database schema.
> Enter the mysql password for support:
> 
> Creating database schema.
> DBD::mysql::st execute failed: Column 'Keyword' is used with UNIQUE or
> INDEX but is not defined as NOT NULL at tools/initdb line 160, <SCHEMA> 
> chunk 265.
> 
> Problem with statement:
>  CREATE TABLE KeywordSelects (
>   id INTEGER NOT NULL  AUTO_INCREMENT,
>   Name varchar(255) NULL  ,
>   Keyword integer NULL  ,
>   Single integer NULL  ,
>   Depth integer NOT NULL DEFAULT 0 ,
>   ObjectType varchar(32) NOT NULL  ,
>   ObjectField varchar(32) NULL  ,
>   ObjectValue varchar(255) NULL  ,
>   Disabled int2 NOT NULL DEFAULT 0 ,
>   PRIMARY KEY (id),
>   INDEX (Keyword),
>   INDEX (ObjectType, ObjectField, ObjectValue)
> )
> 
> Column 'Keyword' is used with UNIQUE or INDEX but is not defined as NOT
> NULL at to
> ols/initdb line 162, <SCHEMA> chunk 265.
> Issuing rollback() for database handle being DESTROY'd without explicit
> disconnect
> (), <SCHEMA> chunk 265.
> make: *** [initdb.rtuser] Error 255
> 
> 
> -- 
> Serge P. Torop
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

that's security the same way that asking for directions to topeka and
being told that a seal is a mammal is informative
					-robin at apocalypse.org



From jesse at fsck.com  Wed May  2 02:44:05 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 2 May 2001 02:44:05 -0400
Subject: [rt-users] Queue Watchers in RT-1.3.70
In-Reply-To: <AC74BE89A225D511817100B0D03D561C16C75B@NYEXCHG01>; from EMandel@worldnow.com on Tue, May 01, 2001 at 11:11:14PM -0400
References: <AC74BE89A225D511817100B0D03D561C16C75B@NYEXCHG01>
Message-ID: <20010502024405.V24745@pallas.fsck.com>

Correct. The users are watchers for the whole queue. not individual tickets.
If you move a ticket from queue to queue, you don't want the first queue's 
watchers hanging on by default...


On Tue, May 01, 2001 at 11:11:14PM -0400, Eric Mandel wrote:
> I was wondering how the watchers feature works. I have defined users as
> watchers for a queue. I know it works because the Scrips are working.
> However, I noticed that those watchers aren't automatically added as
> watchers to individual tickets when they're created. Is this feature
> supposed to work that way?
> 
> Thanks,
> Eric 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I'm told we do share some common rituals. Our "flame war" is apparently 
held in person in their land and called "project meeting".
					-Alan Cox [on "Suits"]



From jesse at fsck.com  Wed May  2 02:45:30 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 2 May 2001 02:45:30 -0400
Subject: [rt-users] Action: NotifyAllWatchers
In-Reply-To: <AC74BE89A225D511817100B0D03D561C16C75F@NYEXCHG01>; from EMandel@worldnow.com on Tue, May 01, 2001 at 11:21:16PM -0400
References: <AC74BE89A225D511817100B0D03D561C16C75F@NYEXCHG01>
Message-ID: <20010502024530.W24745@pallas.fsck.com>

no. it's not supposed to be that way. please report it to rt-2.0-bugs at fsck.com.


On Tue, May 01, 2001 at 11:21:16PM -0400, Eric Mandel wrote:
> It seems that the NotifyAllWatchers action only notifies Queue watchers that
> are designated as Administrative Cc: watchers. Not Cc: watchers. Is this
> supposed to be this way?
> 
> Thanks,
> Eric
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<Dr_Memory> the point is that words were exchanged.  neurolinguistic
programming will do the rest.  they should be showing up at my house
any day now.



From jesse at fsck.com  Wed May  2 02:48:12 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 2 May 2001 02:48:12 -0400
Subject: [rt-users] Standard Installation Procedure
In-Reply-To: <20010502042532.10393.qmail@nwcst283.netaddress.usa.net>; from simon.hk@usa.net on Wed, May 02, 2001 at 12:25:32PM +0800
References: <20010502042532.10393.qmail@nwcst283.netaddress.usa.net>
Message-ID: <20010502024812.X24745@pallas.fsck.com>

it should be covered in RT's readme file, which is included in the tarball 
of RT which you downloaded.

        -jesse

On Wed, May 02, 2001 at 12:25:32PM +0800, SIMON HK wrote:
> Would anyone can tell me that, the standard procedure of RT installation, and
> what kind of key point I need to paid more attention on the process ? thank
> you very much with your helpful hand.
> 
> ____________________________________________________________________
> Get free email and a permanent address at http://www.netaddress.com/?N=1
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

They'll take my private key when they pry it from my cold dead fingers!



From jesse at fsck.com  Wed May  2 03:01:07 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 2 May 2001 03:01:07 -0400
Subject: [rt-users] Privileged User rights
In-Reply-To: <AC74BE89A225D511817100B0D03D561C16C711@NYEXCHG01>; from EMandel@worldnow.com on Mon, Apr 30, 2001 at 12:43:11PM -0400
References: <AC74BE89A225D511817100B0D03D561C16C711@NYEXCHG01>
Message-ID: <20010502030107.Y24745@pallas.fsck.com>

'Privileged' should be renamed. it merely means that the user CAN be granted
rights. as root, go grant your users queue and global rights as apropriate.


On Mon, Apr 30, 2001 at 12:43:11PM -0400, Eric Mandel wrote:
> I logged in as root and I've created a username call admin. I granted that
> user 'Enabled' & 'Privileged' rights. I then logged out and logged back in
> as the new admin user. When I tried to create a new user, I get the
> following message:
> 
> 	No permission to create users 
> 	Name:Permission Denied 
> 	Enabled status Permission Denied 
> 
> Do I have to create new users under the root login? Is this a limitation of
> the beta? When I click on 'Rights' I get a blank page that just says
> Placeholder. 
> 
> Thanks,
> Eric Mandel
> WorldNow
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<Dr_Memory> the point is that words were exchanged.  neurolinguistic
programming will do the rest.  they should be showing up at my house
any day now.



From kimura at ctc.ad.jp  Wed May  2 03:17:58 2001
From: kimura at ctc.ad.jp (Kazu Kimura)
Date: Wed, 02 May 2001 16:17:58 +0900
Subject: [rt-users] assigning tasks
Message-ID: <20010502155543.2E68.KIMURA@ctc.ad.jp>

Hi, Jesse, 
Are you enjoying Tokyo life now?

Let me ask one question.

I believe RT1.0.x is appropriate tool for trouble ticket tracking
because trouble will be usually assigned to a person at a time.

But when we consider to deply it as a tool for order tracking, it may
have a problem.  I suppose an order will be divided into some suborders
or tasks parallel and each task is assigned to individual person.

Can RT 2.x or 1.3.x handle this?

Regards,
Kazu




From jesse at fsck.com  Wed May  2 03:20:12 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 2 May 2001 03:20:12 -0400
Subject: [rt-users] Re: assigning tasks
In-Reply-To: <20010502155543.2E68.KIMURA@ctc.ad.jp>; from kimura@ctc.ad.jp on Wed, May 02, 2001 at 04:17:58PM +0900
References: <20010502155543.2E68.KIMURA@ctc.ad.jp>
Message-ID: <20010502032012.A18251@pallas.fsck.com>

The way RT2 deals with this is by allowing you to create relationships
between tasks. so you would create subtickets for each part of the prcoess
owned by a different person..

        -j

On Wed, May 02, 2001 at 04:17:58PM +0900, Kazu Kimura wrote:
> Hi, Jesse, 
> Are you enjoying Tokyo life now?
> 
> Let me ask one question.
> 
> I believe RT1.0.x is appropriate tool for trouble ticket tracking
> because trouble will be usually assigned to a person at a time.
> 
> But when we consider to deply it as a tool for order tracking, it may
> have a problem.  I suppose an order will be divided into some suborders
> or tasks parallel and each task is assigned to individual person.
> 
> Can RT 2.x or 1.3.x handle this?
> 
> Regards,
> Kazu
> 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"It's buried in the desert, got sand in it, melts Nazis. You know,
the Ark of the Covenant"   -- siva



From jesse at fsck.com  Wed May  2 03:23:05 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 2 May 2001 03:23:05 -0400
Subject: [rt-users] limit number of request displayed  & Any reports ?
In-Reply-To: <C4E78CADEECCD411AD4600D0B7C9C36E060CA3@sa-usa-sj-po.sanjose.siliconaccess.com>; from Gilles-Eric.Descamps@SiliconAccess.com on Tue, May 01, 2001 at 12:48:32PM -0700
References: <C4E78CADEECCD411AD4600D0B7C9C36E060CA3@sa-usa-sj-po.sanjose.siliconaccess.com>
Message-ID: <20010502032305.B18251@pallas.fsck.com>



On Tue, May 01, 2001 at 12:48:32PM -0700, Gilles-Eric Descamps wrote:
> Hi,
>  
> RT 1.0.7 is very successful here, so I was wondering:
>  
> 1) Is there a way to limit the number of request being displayed:
> Every week, I look at the number of request closed during the week,
> but the page displays everything, and it's now getting slow
> as there are a lot of requests to display for the web browser.
>  
> How do you limit the number of request to be displayed ?

A patch to do this will be in 1.0.8. (ETA to be determined when i return
from japan next week)  RT2 already handles this.
>  
> 2) has anybody written some scripts to have statistics reports
> on activity like: total number of requests resolved this week ?
> """" per owner ?   """" per area ?
> Average resolve time ?
> 
look in ftp://ftp.fsck.com/pub/rt/contrib/ there should be something there for
you. 

        -j;


> Thanks,
>  
> 
> --
> Gilles-Eric DESCAMPS
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

. . . when not in doubt, get in doubt.  -- Old Discordian Proveb



From chris at fruble.co.uk  Wed May  2 07:08:23 2001
From: chris at fruble.co.uk (Chris Murton)
Date: Wed, 2 May 2001 12:08:23 +0100
Subject: [rt-users] To: header parsing, maybe? :/
References: <20010502110502.03A54111F4@pallas.eruditorum.org>
Message-ID: <012801c0d2f8$34046700$0a2110ac@fruble.org>

Hi,

I've installed RT quite happily, can create tickets from webrt and use them
from mail clients fine, but when I mail the address set up for a queue, I
get an error back from the _rt_system queue, telling me I can't post.

What i'm guessing is, it's not seeing I want to post to a certain queue, so
is trying to let me post to the _rt_system queue, without success. If, for
example, I wanted RT to take mail for queries at webaddress.com to mean it had
to go to the "queries" queue, where am I going wrong?

queries at webaddress.com is pointed at the rt alias
and the rt alias is :

rt:     |"/home/rt/bin/rt-mailgate general correspond"

And for the queries queue, it is set up so that anyone is permitted to
create requests, not that that should matter ..

Any ideas? :/

Chris.

--
Chris Murton
E-Mail: chris at fruble.co.uk, Tel: +44 (0)702 111 7236
Fruble UK, www.fruble.co.uk




From sgo at antarix.net  Wed May  2 10:27:27 2001
From: sgo at antarix.net (Sanjeev Gopal)
Date: Wed, 2 May 2001 19:57:27 +0530
Subject: [rt-users] REG: HTML mails
Message-ID: <OFDD9707F1.FE2B0202-ON65256A40.004A14EE@antarix.net>

Hello,

I've got rt 1.0.7 running, and have also implemented 'stripmime', as a lot 
of mails had HTML content. This works fine if the content is HTML and 
text, but in case a pure HTML mail turns up, the mail has to be read 
separately, and moreover, when we reply to such a mail, the requestor 
doesn't get to see any of his original content.

Is is possible to use a HTML to Text converter, like the one referred 
below:

        http://userpage.fu-berlin.de/~mbayer/tools/html2text.html

Please advice.

Regards,
Sanjeev Gopal
IT Consultant
Antarix e Applications Limited
Phone: +91 44 820 3554
Fax: +91 44 827 2274



From rt-id-45 at lists.lorens.org  Wed May  2 10:48:00 2001
From: rt-id-45 at lists.lorens.org (Lorens Kockum)
Date: Wed, 2 May 2001 16:48:00 +0200
Subject: [rt-users] To: header parsing, maybe? :/
In-Reply-To: <012801c0d2f8$34046700$0a2110ac@fruble.org>
References: <20010502110502.03A54111F4@pallas.eruditorum.org> <012801c0d2f8$34046700$0a2110ac@fruble.org>
Message-ID: <20010502164800.A9584@apex.lorens.com>

On Wed, May 02, 2001 at 12:08:23PM +0100, Chris Murton wrote:
> 
> rt:     |"/home/rt/bin/rt-mailgate general correspond"
> 

Case of too literal RTFM ;-/

Since this is a rather frequent question, I motion the the doc's
example be changed to

$QUEUEALIAS:     |"/home/rt/bin/rt-mailgate $QUEUENAME correspond"

or at least get a note after it saying "where
'rt' is the alias you mail to, and 'general' is the name of your
queue in RT.". If already done, put it in double size with
blink, or whatever.

I think that answers the question, even if it wasn't framed as
an answer ;-)

-- 
#include <std_disclaim.h>                          Lorens Kockum



From christian.metzen at mediades.de  Wed May  2 13:27:10 2001
From: christian.metzen at mediades.de (Christian Metzen)
Date: Wed, 2 May 2001 19:27:10 +0200
Subject: [rt-users] RT and Qmail
Message-ID: <20010502192710.3286b441.christian.metzen@mediades.de>

Hello!

Anybody of you can tell me if its possible to run RT with qmail? We use Qmail as MTA not sendmail. Will it work together?

------------------
Mit freundlichen Gruessen / Best regards

Christian Metzen
--
mediades.de | Wolfskaulstr. 37
Medien | D-56072 Koblenz
Dienstleitungen | eMail: christian.metzen at mediades.de URL: http://mediades.de/  



From christian.metzen at mediades.de  Wed May  2 13:30:03 2001
From: christian.metzen at mediades.de (Christian Metzen)
Date: Wed, 2 May 2001 19:30:03 +0200
Subject: [rt-users] RT and Qmail
Message-ID: <20010502193003.7f0664ad.christian.metzen@mediades.de>

Hello!

Anybody of you can tell me if its possible to run RT with qmail? We use Qmail as MTA not sendmail. Will it work together?

------------------
Mit freundlichen Gruessen / Best regards

Christian Metzen
--
mediades.de | Wolfskaulstr. 37
Medien | D-56072 Koblenz
Dienstleitungen | eMail: christian.metzen at mediades.de URL: http://mediades.de/  



From ronk at sunux.com.au  Wed May  2 21:51:40 2001
From: ronk at sunux.com.au (Ron Perry)
Date: Thu, 03 May 2001 11:51:40 +1000
Subject: [rt-users] Archives?
Message-ID: <3AF0B9AC.A9A62AE3@sunux.com.au>

Hi All,

Before I post my problems, are there any archives of this list that I
can search?

TIA
Ron
ronk at sunux.com.au



From mailing_list at hostpacific.com  Thu May  3 01:58:07 2001
From: mailing_list at hostpacific.com (Kittiwat Manosuthi)
Date: Thu, 3 May 2001 12:58:07 +0700
Subject: [rt-users] RT and Qmail
References: <20010502193003.7f0664ad.christian.metzen@mediades.de>
Message-ID: <002501c0d396$12d555a0$0300a8c0@notebook>

Yes, put this in .qmail-users file:

| preline /path/to/rt-mailgate name-of-list command

-kittiwat


----- Original Message -----
From: "Christian Metzen" <christian.metzen at mediades.de>
To: <rt-users at lists.fsck.com>
Sent: Thursday, May 03, 2001 12:30 AM
Subject: [rt-users] RT and Qmail


> Anybody of you can tell me if its possible to run RT with qmail? We
use Qmail as MTA not sendmail. Will it work together?
>





From f.heyer at sgh-net.de  Thu May  3 06:01:04 2001
From: f.heyer at sgh-net.de (Florian Heyer)
Date: Thu, 3 May 2001 10:01:04 +0000
Subject: [rt-users] To: header parsing, maybe? :/
In-Reply-To: <20010502164800.A9584@apex.lorens.com>; from rt-id-45@lists.lorens.org on Wed, May 02, 2001 at 04:48:00PM +0200
References: <20010502110502.03A54111F4@pallas.eruditorum.org> <012801c0d2f8$34046700$0a2110ac@fruble.org> <20010502164800.A9584@apex.lorens.com>
Message-ID: <20010503100104.A21171@calvin.hannover.sgh-net.de>

On Wed, 2 May 2001 16:48:00 +0200, Lorens Kockum wrote:
> On Wed, May 02, 2001 at 12:08:23PM +0100, Chris Murton wrote:
> > 
> > rt:     |"/home/rt/bin/rt-mailgate general correspond"
> > 
> 
> Case of too literal RTFM ;-/
> 
> Since this is a rather frequent question, I motion the the doc's
> example be changed to
> 
> $QUEUEALIAS:     |"/home/rt/bin/rt-mailgate $QUEUENAME correspond"
> 
> or at least get a note after it saying "where
> 'rt' is the alias you mail to, and 'general' is the name of your
> queue in RT.". If already done, put it in double size with
> blink, or whatever.
> 

In addition there should be a note that the queuename in the alias file
has to be written _exactly_ like the name of the queue in RT.
Users often forget about case sensitivity in queue names.

cu
-- 
Florian Heyer            SGH Internet Division
f.heyer at sgh-net.de       http://www.sgh-net.de



From B.Toonk at zx.nl  Thu May  3 11:09:21 2001
From: B.Toonk at zx.nl (Bas Toonk)
Date: Thu, 3 May 2001 17:09:21 +0200
Subject: [rt-users] How can i send  the whole ticket (including all things that was written) to sombody when it's resolved
Message-ID: <01050317092108.00217@bas>

Hi,

I'am using the lastest beta from rt.

When a ticket is resolved how do i send a email to one person with all the 
information of the ticket (all that's written).

i was making a template.
but i can't get al the info in the template {$Transaction->Message()->All()}.

Can sombody help me ?

- Bas Toonk



From EMandel at worldnow.com  Thu May  3 12:02:02 2001
From: EMandel at worldnow.com (Eric Mandel)
Date: Thu, 3 May 2001 12:02:02 -0400 
Subject: [rt-users] A few questions..
Message-ID: <AC74BE89A225D511817100B0D03D561C16C77A@NYEXCHG01>

I am using RT 1.3.70. I am in the process of implementing it and I had a few
questions about how the various aspects work. Maybe some of these can be
included in a future FAQ.  I apologize in advance for the shopping list of
things. 

1) My understanding is that when a request is e-mailed in from a non-user,
the non-user is setup as a non-privileged user. If that's the case,
shouldn't I see that user in the user's list.

2) I don't quite understand the difference between correspond and comment.
Originally, I thought that correspondences get e-mailed back to the
requestor and comments do not. However, it seems that either one of them can
be. It all depends on what scrips are setup. It seems that it just allows
you to categorize notes on a ticket under 2 categories and then trigger off
of each one (OnCorrespond & OnComment). How does the '--action' parameter of
rt-mailgate play into this. Is it also just a means of categorizing in-bound
e-mails?

3) What's the difference between the AutoreplyToRequestor action and the
NotifyRequestor action?

4) It seems that most actions (in setting up scrips) have the action and
also actionAsComment, like NotifyOwner and NotifyOwnerAsComment. What's the
difference between these?

5) When keywords are implemented is the idea to create a list of words that
can then be associated to a ticket. Meaning Create keyword 'Which Server?'
and then within that keywords nest 3 keywords like 'Server 1' 'Server 2' &
'Server 3'. Then when Creating a ticket I can select one of the servers?

6) Can I customize the 'New Ticket' screen to include other fields that
normally only appear once you're viewing the details of a ticket. For
example, can include the 'Start Date" field or keywords when creating a
ticket by simply editing the HTML forms? 

That's about it. Thanks for a great product. Nothing compares to it. Keep up
the good work.

Eric Mandel


Enabling media companies to build powerful new businesses on the Internet.

	This message may contain confidential and/or privileged information.
If you are not the addressee or authorized to receive this for the
addressee, you must not use, copy, disclose or take any action based on this
message or any information herein. If you have received this message in
error, please advise the sender immediately by reply e-mail and delete this
message. Thank you for your cooperation.




From EMandel at worldnow.com  Thu May  3 17:31:11 2001
From: EMandel at worldnow.com (Eric Mandel)
Date: Thu, 3 May 2001 17:31:11 -0400 
Subject: [rt-users] Possible bug with OnStatus event
Message-ID: <AC74BE89A225D511817100B0D03D561C16C78B@NYEXCHG01>

I have setup the following scrip:

	- OnStatus NotifyRequestor with template StatusChange 

The statuschange template contains the following line:

	- {$Transaction->Message()->First()->Content()}

In the e-mail that goes out we get this error:

	- Program fragment at line 5 delivered error ``Can't call method
"Content" on an undefined value''

That same line is used in other templates and works correctly. Thanks in
advance.

- Eric Mandel


Enabling media companies to build powerful new businesses on the Internet.

	This message may contain confidential and/or privileged information.
If you are not the addressee or authorized to receive this for the
addressee, you must not use, copy, disclose or take any action based on this
message or any information herein. If you have received this message in
error, please advise the sender immediately by reply e-mail and delete this
message. Thank you for your cooperation.




From mixo at beth.uniforum.org.za  Fri May  4 06:14:04 2001
From: mixo at beth.uniforum.org.za (mixo)
Date: Fri, 04 May 2001 12:14:04 +0200
Subject: [rt-users] Hiding Tickets (Contents)
References: <C86E95E77664D311A46E0008C78650C0502C32@ntg28.ntg.com> <20010420085436.A24641@apex.lorens.com>
Message-ID: <3AF280EC.DD8BA77B@beth.uniforum.org.za>

Lorens Kockum wrote:
> 
> On Thu, Apr 19, 2001 at 01:56:24PM -0500, Clint Simmons wrote:
> >  with suid
> >  Apr 19 15:53:27 tickets qmail: 987713607.371668 delivery 313: deferral:
> > Can't_do_setuid/
> 
> OK, maybe qmail refuses setuid scripts, since they should not
> be/are not necessary in the DJB scheme of things.
> 
> >  without suid
> >  Apr 19 15:54:44 tickets qmail: 987713684.392440 delivery 314: success:
> > No_permission_to_create_tickets_in_the_queue_''.Create_failed:_0_/_0_/_No_pe
> > rmission_to_create_tickets_in_the_queue_''._did_0+0+1/
> 
> Sure, you don't, you're the alias user.
Is there a way of setting up RT 2 to send mail (correspondece) messages
without
actually sending the Ticket itselft. My problem is if I send mail to RT 
which
has attachments, the attachments (i.e not "content-type : text/plain
")can be 
viewed without RT. How can I prevent this?



From mixo at beth.uniforum.org.za  Fri May  4 06:28:59 2001
From: mixo at beth.uniforum.org.za (mixo)
Date: Fri, 04 May 2001 12:28:59 +0200
Subject: [rt-users] Hiding Tickets (in email messages)
Message-ID: <3AF2846B.10FE046E@beth.uniforum.org.za>

Is there a way of setting up RT 2 to send mail (correspondece) messages
without actually sending the Ticket itself. My problem is, if I send
mail to RT 
which has an attachment, the attachments (i.e not "content-type :
text/plain ")
can be viewed without RT. How can I prevent this? I want users to ALWAYS
login
to see tickets, even though they are watchers.

Thanks



From mixo at beth.uniforum.org.za  Fri May  4 07:36:30 2001
From: mixo at beth.uniforum.org.za (mixo)
Date: Fri, 04 May 2001 13:36:30 +0200
Subject: [rt-users] Creating Tickets using command line interface (CLI)
Message-ID: <3AF2943E.DDFEA48@beth.uniforum.org.za>

How do you create tickets that actually have content, like attachments,
from the
commandline?



From mixo at beth.uniforum.org.za  Fri May  4 08:15:50 2001
From: mixo at beth.uniforum.org.za (mixo)
Date: Fri, 04 May 2001 14:15:50 +0200
Subject: [rt-users] Sending Mail
Message-ID: <3AF29D75.78ECE1DC@beth.uniforum.org.za>

Everytime a ticket is created through  email I get this error:

#######################################################################
f44C7AP30892      448 Fri May  4 14:07 mail
                 ('AdminCc of forum    Ticket #80':;... List:; syntax
illegal )
				       pranesh at forum.org
				       mixo at forum.org
#######################################################################

The mail that is supposed to be sent to "AdminCC" will only be sent
after some
time (and this is usually not predictable). What in the world is going
on?

I have the queue setup as having the above addressess as "AdminCC".
(I am using RT 1.3.69)


Mixo Shiburi



From ericg at cats.ucsc.edu  Fri May  4 18:35:28 2001
From: ericg at cats.ucsc.edu (Eric Goodman)
Date: Fri, 4 May 2001 15:35:28 -0700
Subject: [rt-users] REG: HTML mails
In-Reply-To: <OFDD9707F1.FE2B0202-ON65256A40.004A14EE@antarix.net>
References: <OFDD9707F1.FE2B0202-ON65256A40.004A14EE@antarix.net>
Message-ID: <p0510032bb718da60be85@[128.114.2.246]>

>Hello,
>
>I've got rt 1.0.7 running, and have also implemented 'stripmime', as a lot
>of mails had HTML content. This works fine if the content is HTML and
>text, but in case a pure HTML mail turns up, the mail has to be read
>separately, and moreover, when we reply to such a mail, the requestor
>doesn't get to see any of his original content.
>
>Is is possible to use a HTML to Text converter, like the one referred
>below:
>
>         http://userpage.fu-berlin.de/~mbayer/tools/html2text.html
>
>Please advice.

Yes, it is possible. I've done this at my site, but my code is still 
so ugly that I didn't want to share it yet.

Each "part" of a MIME message has a name (like "message", "message, 
part 1"), a type ("text", "application"), and a subtype ("text"?, 
"html", etc.)

Stripmime works by using MIME::Parser to break the incoming email 
into its component parts, identifying any parts that aren't plain 
text, and making them links. A plaintext message body (named 
"message") comes with a type/subtype of "text/text" (I think). A 
mixed message comes with two parts to the body, "message, part 1" and 
"message, part 2" of type/subtype "text/text" and "text/html" 
respectively. Stripmime handles both cases well.

The case you describe is HTML only. For this I think you typically 
see a message body with name "message, part 1" (though I would expect 
you might see just "message") and type/subtype "text/html".

All I did was add a check for this third case, and if found run the 
HTML through  HTML::FormatText (a module that can convert html to 
plain text). I made a couple of other modifications to the script 
(that I haven't really reviewed), hence my hesitation to send this to 
the list. I tried to note my mods with "EJG" comments. I expect some 
are missing.

However, in case it is of use, the modified version of the script is 
included below. Note that HTML::FormatText relies on 
HTML::TreeBuilder, and it was a fairly long process to locate and 
install all of the various PERL modules on which those two depend in 
turn.

Hope this helps!

--- Eric


=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

#!/usr/bin/perl
use MIME::Parser;
use HTML::FormatText;
use HTML::TreeBuilder;
$now = time();
$basepath = "http://YOUR_SITE/stripmime/$now-$$";
$basefilepath = "/YOUR_HTML_PATH/stripmime/$now-$$";
$outputprog = "/RT_PATH/bin/rt-mailgate @ARGV";

sub dump_entity {
     my ($entity, $checksentry, $name) = @_;
     defined($name) or $name = "message";
     my $IO;

     # EJG: Head appears to be the deliver info.
     # Output the head, if it's the root level head
     # Otherwise, it's just some crappy mime header
     if ($name eq "message") {
        print OUT  $entity->head->original_text."\n";
     }

     # Output the body:
     my @parts = $entity->parts;

     if (@parts) {                     # multipart...
         my $i;
         foreach $i (0 .. $#parts) {       # dump each part...
             dump_entity($parts[$i], 0, ("$name, part ".(1+$i)));
         }
     }
     else {                            # single part...

         # Get MIME type, and display accordingly...
         my ($type, $subtype) = split('/', $entity->head->mime_type);
         my $body = $entity->bodyhandle;

         # If it's text, display it, perhaps
         my $path = $body->path;
         my ($filename) = ($path =~ /\/([^\/]+)$/);

         if ($type =~ /^(text|message)$/ && $subtype ne "html") {
            print OUT "\n>>> Text component $filename:\n" if 
($filename !~ "msgauto");
            if ($IO = $body->open("r")) {
               print OUT $_ while (defined($_ = $IO->getline));
               $IO->close;
               push (@deletetemp, "$basefilepath/$filename");
               $keepgoing = false;
            }
         }
         else {
            # EJG: Added case for Apple headers
            if ( ($type eq "application") && ($subtype eq "applefile") ) {
               print OUT "\n>>> $type/$subtype component, $name:\n";
               print OUT "Not relevant, deleted\n";
               push (@deletetemp, "$basefilepath/$filename");
            }
            else {
               # EJG: Added 3rd condition (to avoid ".html.html" files)
               if ($subtype eq "html" && $filename =~ /msgauto/ && 
$filename !~ /.html$/ ) {
                  $newfilename = "$filename.html";
                  $renametemp{"$basefilepath/$filename"} = 
"$basefilepath/$newfilename";
                  $filename = $newfilename;
               }
               # EJG: If the message or the first part of the message is HTML,
               # EJG:    invoke HTML::FormatText to convert it to text.
               if ($subtype eq "html" && ($name eq "message" || $name 
eq "message, part 1" ) ){
                  my $htmltree = new HTML::TreeBuilder;
                  my $htmlformat = new HTML::FormatText( 
leftmargin=>4, rightmargin=>60 );
                  $htmltree->parse_file( "$basefilepath/$filename" );
                  if ($name eq "message") {
                     print OUT "$sentrystr"."\n";
                  }
                  print OUT "Incoming HTML message detected -- 
converted to text only.\n";
                  print OUT "\n\n==========================================\n";
                  print OUT $htmlformat->format( $htmltree );
                  print OUT "\n\n==========================================\n";
                  print OUT "Original HTML version available at URL below.\n";
               }
               print OUT "\n>>> $type/$subtype component, $name:\n";
               print OUT "<A HREF=\"$basepath/$filename\">\n";
               print OUT "$basepath/$filename\n";
               print OUT "<\/A>\n";
            }
         }
     }
     1;
}

#------------------------------
#
# main
#
sub main {

     # Create a new MIME parser:
     my $parser = new MIME::Parser;

     # Set the output directory:
     (-d "$basefilepath") or mkdir "$basefilepath",0755 or die "mkdir: $!";
     (-w "$basefilepath") or die "can't write to directory";
     $parser->output_dir($basefilepath);
     open (OUT, "|$outputprog");
    
     $parser->output_prefix("msgauto");


     # Read the MIME message:
     $entity = $parser->read(\*STDIN) or die "couldn't parse MIME stream";

     # Dump it out:
     dump_entity($entity, 1);
     close(OUT);


     # Delete unneeded temporary files
     foreach (@deletetemp) {
        unlink ($_);
     }

     # Rename our temporary files that were renamed (html, etc.)
     foreach (keys %renametemp) {
        rename ($_, $renametemp{$_});
     }

     # Delete our directory, or at least try -- won't delete if it's not empty
     rmdir($basefilepath);
}

&main();

exit(0);




From ericg at cats.ucsc.edu  Fri May  4 19:57:42 2001
From: ericg at cats.ucsc.edu (Eric Goodman)
Date: Fri, 4 May 2001 16:57:42 -0700
Subject: [rt-users] REG: HTML mails
In-Reply-To: <p0510032bb718da60be85@[128.114.2.246]>
References: <OFDD9707F1.FE2B0202-ON65256A40.004A14EE@antarix.net>
 <p0510032bb718da60be85@[128.114.2.246]>
Message-ID: <p05100330b718f0e508ef@[128.114.2.246]>

Whoops!

An undefined debug string I thought I'd deleted from that last script 
prior to mailing didn't get cleaned out fully. Sorry about that.

>                  if ($name eq "message") {
>                     print OUT "$sentrystr"."\n";
>                  }

This is the culprit that should be deleted.

Note that I also assume later in the script that you've modified RT 
to actually display URLs as links. If not, then at this point:

>               print OUT "\n>>> $type/$subtype component, $name:\n";
>               print OUT "<A HREF=\"$basepath/$filename\">\n";
>               print OUT "$basepath/$filename\n";
>               print OUT "<\/A>\n";

You'll want to remove the 2nd and 4th lines. By default RT will 
"regularize" them, and display the text literally (that is as <A 
HREF="LINK">LINK</A>, instead of as a link to "LINK"). That can also 
end up looking pretty funky when received in email, which will 
usually interpret it as two clickable links with a bunch of 
less-than, greater-than characters around them.

--- Eric



From ronk at sunux.com.au  Fri May  4 21:46:20 2001
From: ronk at sunux.com.au (Ron Perry)
Date: Sat, 05 May 2001 11:46:20 +1000
Subject: [rt-users] Location of mysql.sock
Message-ID: <3AF35B6C.30DF1D12@sunux.com.au>

Hi All,

Using RH.2 and MySQL 3.23 RT 1.0.7, the basic RT install looks for
/tmp/mysql.sock,
however the location is in /var/lib/mysql/mysql.sock.

Is there a way I can get RT to look for it in the correct directory?

TIA
Ron
ronk at sunux.com.au



From jesse at fsck.com  Sun May  6 17:26:37 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 6 May 2001 17:26:37 -0400
Subject: [rt-users] Sending Mail
In-Reply-To: <3AF29D75.78ECE1DC@beth.uniforum.org.za>; from mixo@beth.uniforum.org.za on Fri, May 04, 2001 at 02:15:50PM +0200
References: <3AF29D75.78ECE1DC@beth.uniforum.org.za>
Message-ID: <20010506172637.R18251@pallas.fsck.com>

RT 1.3.70 dealt with this. you should upgrade.

On Fri, May 04, 2001 at 02:15:50PM +0200, mixo wrote:
> 
> Everytime a ticket is created through  email I get this error:
> 
> #######################################################################
> f44C7AP30892      448 Fri May  4 14:07 mail
>                  ('AdminCc of forum    Ticket #80':;... List:; syntax
> illegal )
> 				       pranesh at forum.org
> 				       mixo at forum.org
> #######################################################################
> 
> The mail that is supposed to be sent to "AdminCC" will only be sent
> after some
> time (and this is usually not predictable). What in the world is going
> on?
> 
> I have the queue setup as having the above addressess as "AdminCC".
> (I am using RT 1.3.69)
> 
> 
> Mixo Shiburi
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Pelcgb-serrqbz abj!



From jesse at fsck.com  Sun May  6 17:27:14 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 6 May 2001 17:27:14 -0400
Subject: [rt-users] Location of mysql.sock
In-Reply-To: <3AF35B6C.30DF1D12@sunux.com.au>; from ronk@sunux.com.au on Sat, May 05, 2001 at 11:46:20AM +1000
References: <3AF35B6C.30DF1D12@sunux.com.au>
Message-ID: <20010506172714.S18251@pallas.fsck.com>

That's a bug in the mysql setup. It has pretty much nothing to do with RT
itself.

        -j


On Sat, May 05, 2001 at 11:46:20AM +1000, Ron Perry wrote:
> Hi All,
> 
> Using RH.2 and MySQL 3.23 RT 1.0.7, the basic RT install looks for
> /tmp/mysql.sock,
> however the location is in /var/lib/mysql/mysql.sock.
> 
> Is there a way I can get RT to look for it in the correct directory?
> 
> TIA
> Ron
> ronk at sunux.com.au
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I'm told we do share some common rituals. Our "flame war" is apparently 
held in person in their land and called "project meeting".
					-Alan Cox [on "Suits"]



From dsherohman at westling.com  Mon May  7 09:39:58 2001
From: dsherohman at westling.com (Dave Sherohman)
Date: Mon, 7 May 2001 08:39:58 -0500
Subject: [rt-users] REG: HTML mails
In-Reply-To: <p0510032bb718da60be85@[128.114.2.246]>; from ericg@cats.ucsc.edu on Fri, May 04, 2001 at 03:35:28PM -0700
References: <OFDD9707F1.FE2B0202-ON65256A40.004A14EE@antarix.net> <p0510032bb718da60be85@[128.114.2.246]>
Message-ID: <20010507083958.A17342@westling.com>

On Fri, May 04, 2001 at 03:35:28PM -0700, Eric Goodman wrote:
> Each "part" of a MIME message has a name (like "message", "message, 
> part 1"), a type ("text", "application"), and a subtype ("text"?, 
> "html", etc.)

Note that parts are not required to be named.

> A plaintext message body (named 
> "message") comes with a type/subtype of "text/text" (I think).

text/plain

> The case you describe is HTML only. For this I think you typically 
> see a message body with name "message, part 1" (though I would expect 
> you might see just "message") and type/subtype "text/html".

The body's name is MTA-dependent.  A safer way to check for this would be
to look for messages which have a text/html part, but no text/plain part.
(You wouldn't want to look for text/html as the only part because it
could have attachments, but still lack a plaintext version of the body.)



From hwagener at fcb-wilkens.com  Mon May  7 09:50:00 2001
From: hwagener at fcb-wilkens.com (Harald Wagener)
Date: Mon, 07 May 2001 15:50:00 +0200
Subject: [rt-users] Problem: members only posting not working in RT 1.0.7
Message-ID: <3AF6A808.9133CE78@fcb-wilkens.com>

Greetings,

we intend to use RT in our IT department. Right now, there is one thing
that does not seem to work.

Our setup:

1. We have one company wide mail server, which has a forwarding address to
the linux server running the intranet web service. RT software is
installed on the linux server, which also has sendmail up and running. So
we have an entry in /etc/aliases for each queue, and the queue was set up
using the web frontend.

Everything is up and running, except that mail for that queue is only
accepted when I allow request creation for non members, although I am a
user within the rt system with administrator rights.

When I disallow request creation for non members, I get the standard
'request denied' reply, with the email address of the general queue
(rt at ...) as the reply address, although I mailed to a specific
address(namely mitarbeiter at ...).

So, what am I doing wrong? I might not have read all of the docs, but on
the other hand, the web stuff seems to work without a flaw, and it works
if I allow non-members to post...maybe it?s related to the forwarding from
one mailserver to another?

Grateful for all help,
	Harald

PS: Please reply to my email address as well, or I will be able to thank
You only after I got the next digest... -H.

-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com



From randy.paries at unitnet.com  Mon May  7 14:52:05 2001
From: randy.paries at unitnet.com (Randy Paries)
Date: Mon, 7 May 2001 13:52:05 -0500
Subject: [rt-users] New User Question
Message-ID: <NEBBJIACHMPPGOHFAFGEOEBLCOAA.randy.paries@unitnet.com>

Hello All.

I have rt up and running and it is great.

The one question I have is how do I or can I turn off the Mail Header
information that is displayed via the web interface

thanks
Randy paries




From dshipton at vrac.iastate.edu  Mon May  7 16:02:55 2001
From: dshipton at vrac.iastate.edu (Daniel Shipton)
Date: Mon, 07 May 2001 15:02:55 -0500
Subject: [rt-users] IRIX 6.5..can't find script or unable to stat
Message-ID: <3AF6FF6F.2F931176@vrac.iastate.edu>

Has anyone ever got RT to work on IRIX 6.5.  Everything installs fine
and from the CLI it works fine but the
web interface will not let us log in.  We get ....

cannot find script or unable to stat   ..../admin-webrt.cgi

any help would be appreciated

Daniel E. Shipton




From dshipton at vrac.iastate.edu  Mon May  7 16:28:17 2001
From: dshipton at vrac.iastate.edu (Daniel Shipton)
Date: Mon, 07 May 2001 15:28:17 -0500
Subject: [rt-users] Has anyone got RT to work on IRIX?
Message-ID: <3AF70561.F0863A04@vrac.iastate.edu>

Has anyone got RT to work on IRIX 6.5?  I have seen a few people that
have probs installing and what not
bu is there anyone out there who has the web part working for it?  Have
the CLI but not the web part...the inportnat part!

Daniel E. Shipton




From jesse at fsck.com  Mon May  7 16:50:22 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 7 May 2001 16:50:22 -0400
Subject: [rt-users] Re: [rt-devel] Hiding Tickets (in email messages)
In-Reply-To: <3AF2846B.10FE046E@beth.uniforum.org.za>; from mixo@beth.uniforum.org.za on Fri, May 04, 2001 at 12:28:59PM +0200
References: <3AF2846B.10FE046E@beth.uniforum.org.za>
Message-ID: <20010507165022.E2164@pallas.fsck.com>

do you mean that no access control is done on the web based attachment viewer?


On Fri, May 04, 2001 at 12:28:59PM +0200, mixo wrote:
> Is there a way of setting up RT 2 to send mail (correspondece) messages
> without actually sending the Ticket itself. My problem is, if I send
> mail to RT 
> which has an attachment, the attachments (i.e not "content-type :
> text/plain ")
> can be viewed without RT. How can I prevent this? I want users to ALWAYS
> login
> to see tickets, even though they are watchers.
> 
> Thanks
> 
> _______________________________________________
> Rt-devel mailing list
> Rt-devel at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-devel
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
									-Tanj



From ebrookhouse at phillips.com  Mon May  7 17:19:46 2001
From: ebrookhouse at phillips.com (EB)
Date: Mon, 7 May 2001 17:19:46 -0400
Subject: [rt-users] Post install permission problems
Message-ID: <06fe01c0d73b$71560900$067611ac@cranky>

After installing rt-1.0.7 I get an error any time I try to connect
via the cli or the web interface. (relevant info below) 
 This problem
is mentioned in the archives here
http://lists.fsck.com/pipermail/rt-users/2001-March/001836.html
with no resolution.
 
I gave the rt user absolute permissions in mysql just to make sure. 
but I still see this in the apache error_logs.
 
Mysql->connect(database=rt;host=localhost) failed: Access denied for
user: 'rt at loc
alhost' (Using password: YES) at /usr/local/rt/lib/rt/database.pm line
24
[connectdb] Database connect failed: Access denied for user:
'rt at localhost' (Using
 password: YES)
Compilation failed in require at /usr/local/rt/lib/rt/ui/web/auth.pm
line 9.
Compilation failed in require at /usr/local/rt/bin/rtmux.pl line 57.
[Mon May  7 17:04:48 2001] [error] [client 127.0.0.1] Premature end of
script head
ers: /usr/local/rt/bin/cgi/admin-webrt.cgi
 
I even tried opening the permissions up on the dir structure. As well as
checking
user and group level perms
.
 
 
Relevant info.
 
./bin/mysqld  Ver 3.23.37 for pc-linux-gnu on i686
erver version: Apache/1.3.19 (Unix)
Server built:   May  7 2001 15:19:54
[root at faust mysql]# /usr/local/apache/bin/httpd -l
Compiled-in modules:
  http_core.c
  mod_env.c
  mod_log_config.c
  mod_mime.c
  mod_negotiation.c
  mod_status.c
  mod_include.c
  mod_autoindex.c
  mod_dir.c
  mod_cgi.c
  mod_asis.c
  mod_imap.c
  mod_actions.c
  mod_userdir.c
  mod_alias.c
  mod_access.c
  mod_auth.c
  mod_so.c
  mod_setenvif.c
  mod_ssl.c
  mod_perl.c
  mod_dav.c
  mod_php4.c
suexec: enabled; valid wrapper /usr/local/apache/bin/suexec
 
 
./testdeps.pl -warn
Checking for DBI...found
Checking for Digest::MD5...found
Checking for CGI 2.71 ...found
Checking for CGI::Cookie 1.16 ...found
 
 
 
 
Thanks in advance.. I?ve been beating my brains out on this.
 
 
 
Edward Brookhouse
ebrookhouse at phillips.com
 
-------------- next part --------------
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From jesse at fsck.com  Mon May  7 17:54:48 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 7 May 2001 17:54:48 -0400
Subject: [rt-users] Post install permission problems
In-Reply-To: <06fe01c0d73b$71560900$067611ac@cranky>; from ebrookhouse@phillips.com on Mon, May 07, 2001 at 05:19:46PM -0400
References: <06fe01c0d73b$71560900$067611ac@cranky>
Message-ID: <20010507175448.I2164@pallas.fsck.com>

for kicks, try "mysqladmin reload" from root's shell.

also, does mysql -u rt -p rt
(it will prompt you for rt's mysql password)

Does your rt mysql password include any shell metacharacters?

        -j



On Mon, May 07, 2001 at 05:19:46PM -0400, EB wrote:
> After installing rt-1.0.7 I get an error any time I try to connect
> via the cli or the web interface. (relevant info below) 
 This problem
> is mentioned in the archives here
> http://lists.fsck.com/pipermail/rt-users/2001-March/001836.html
> with no resolution.
>  
> I gave the rt user absolute permissions in mysql just to make sure. 
> but I still see this in the apache error_logs.
>  
> Mysql->connect(database=rt;host=localhost) failed: Access denied for
> user: 'rt at loc
> alhost' (Using password: YES) at /usr/local/rt/lib/rt/database.pm line
> 24
> [connectdb] Database connect failed: Access denied for user:
> 'rt at localhost' (Using
>  password: YES)
> Compilation failed in require at /usr/local/rt/lib/rt/ui/web/auth.pm
> line 9.
> Compilation failed in require at /usr/local/rt/bin/rtmux.pl line 57.
> [Mon May  7 17:04:48 2001] [error] [client 127.0.0.1] Premature end of
> script head
> ers: /usr/local/rt/bin/cgi/admin-webrt.cgi
>  
> I even tried opening the permissions up on the dir structure. As well as
> checking
> user and group level perms
.
>  
>  
> Relevant info.
>  
> ./bin/mysqld  Ver 3.23.37 for pc-linux-gnu on i686
> erver version: Apache/1.3.19 (Unix)
> Server built:   May  7 2001 15:19:54
> [root at faust mysql]# /usr/local/apache/bin/httpd -l
> Compiled-in modules:
>   http_core.c
>   mod_env.c
>   mod_log_config.c
>   mod_mime.c
>   mod_negotiation.c
>   mod_status.c
>   mod_include.c
>   mod_autoindex.c
>   mod_dir.c
>   mod_cgi.c
>   mod_asis.c
>   mod_imap.c
>   mod_actions.c
>   mod_userdir.c
>   mod_alias.c
>   mod_access.c
>   mod_auth.c
>   mod_so.c
>   mod_setenvif.c
>   mod_ssl.c
>   mod_perl.c
>   mod_dav.c
>   mod_php4.c
> suexec: enabled; valid wrapper /usr/local/apache/bin/suexec
>  
>  
> ./testdeps.pl -warn
> Checking for DBI...found
> Checking for Digest::MD5...found
> Checking for CGI 2.71 ...found
> Checking for CGI::Cookie 1.16 ...found
>  
>  
>  
>  
> Thanks in advance.. I?ve been beating my brains out on this.
>  
>  
>  
> Edward Brookhouse
> ebrookhouse at phillips.com
>  

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump, Piglet, meet me in transporter room three"



From ericg at cats.ucsc.edu  Mon May  7 18:37:35 2001
From: ericg at cats.ucsc.edu (Eric Goodman)
Date: Mon, 7 May 2001 15:37:35 -0700
Subject: [rt-users] REG: HTML mails
In-Reply-To: <20010507083958.A17342@westling.com>
References: <OFDD9707F1.FE2B0202-ON65256A40.004A14EE@antarix.net>
 <p0510032bb718da60be85@[128.114.2.246]>
 <20010507083958.A17342@westling.com>
Message-ID: <p0510033ab71c8424122e@[128.114.2.246]>

>  > A plaintext message body (named
>>  "message") comes with a type/subtype of "text/text" (I think).
>
>text/plain

That's what happens when I get lazy and try to respond from memory!

>  > The case you describe is HTML only. For this I think you typically
>>  see a message body with name "message, part 1" (though I would expect
>>  you might see just "message") and type/subtype "text/html".
>
>The body's name is MTA-dependent.  A safer way to check for this would be
>to look for messages which have a text/html part, but no text/plain part.
>(You wouldn't want to look for text/html as the only part because it
>could have attachments, but still lack a plaintext version of the body.)

Good to know! Still, it works for most of the mailers we're using, 
and stripmime itself looks for a part named "message" in determining 
what to use as the message body, so I think my additions will work in 
most cases where stripmime would have worked for a corresponding 
plain-text or mixed-type messages.

That's not a great excuse for not implementing a better search, but 
then again, that's why I hadn't sent my code to the list earlier. :)

--- Eric




From ebrookhouse at phillips.com  Mon May  7 19:02:42 2001
From: ebrookhouse at phillips.com (EB)
Date: Mon, 7 May 2001 19:02:42 -0400
Subject: [rt-users] Post install permission problems
In-Reply-To: <20010507175448.I2164@pallas.fsck.com>
Message-ID: <CKEAIGFHACEPPEONODGPKEELCEAA.ebrookhouse@phillips.com>

Tried it just for grins, then removed the mysql installation and
re-installed. Fresh new rt db, and still same error exactly.

the mysql -u rt -p rt drops me to the monitor...

thanks though ..

E

#-----Original Message-----
#From: Jesse [mailto:jesse at fsck.com]
#Sent: Monday, May 07, 2001 5:55 PM
#To: EB
#Cc: rt-users at lists.fsck.com
#Subject: Re: [rt-users] Post install permission problems
#
#
#for kicks, try "mysqladmin reload" from root's shell.
#
#also, does mysql -u rt -p rt
#(it will prompt you for rt's mysql password)
#
#Does your rt mysql password include any shell metacharacters?
#
#        -j
#
#
#
#On Mon, May 07, 2001 at 05:19:46PM -0400, EB wrote:
#> After installing rt-1.0.7 I get an error any time I try to connect
#> via the cli or the web interface. (relevant info below) 
 This problem
#> is mentioned in the archives here
#> http://lists.fsck.com/pipermail/rt-users/2001-March/001836.html
#> with no resolution.
#>
#> I gave the rt user absolute permissions in mysql just to make sure.
#> but I still see this in the apache error_logs.
#>
#> Mysql->connect(database=rt;host=localhost) failed: Access denied for
#> user: 'rt at loc
#> alhost' (Using password: YES) at /usr/local/rt/lib/rt/database.pm line
#> 24
#> [connectdb] Database connect failed: Access denied for user:
#> 'rt at localhost' (Using
#>  password: YES)
#> Compilation failed in require at /usr/local/rt/lib/rt/ui/web/auth.pm
#> line 9.
#> Compilation failed in require at /usr/local/rt/bin/rtmux.pl line 57.
#> [Mon May  7 17:04:48 2001] [error] [client 127.0.0.1] Premature end of
#> script head
#> ers: /usr/local/rt/bin/cgi/admin-webrt.cgi
#>
#> I even tried opening the permissions up on the dir structure. As well as
#> checking
#> user and group level perms
.
#>
#>
#> Relevant info.
#>
#> ./bin/mysqld  Ver 3.23.37 for pc-linux-gnu on i686
#> erver version: Apache/1.3.19 (Unix)
#> Server built:   May  7 2001 15:19:54
#> [root at faust mysql]# /usr/local/apache/bin/httpd -l
#> Compiled-in modules:
#>   http_core.c
#>   mod_env.c
#>   mod_log_config.c
#>   mod_mime.c
#>   mod_negotiation.c
#>   mod_status.c
#>   mod_include.c
#>   mod_autoindex.c
#>   mod_dir.c
#>   mod_cgi.c
#>   mod_asis.c
#>   mod_imap.c
#>   mod_actions.c
#>   mod_userdir.c
#>   mod_alias.c
#>   mod_access.c
#>   mod_auth.c
#>   mod_so.c
#>   mod_setenvif.c
#>   mod_ssl.c
#>   mod_perl.c
#>   mod_dav.c
#>   mod_php4.c
#> suexec: enabled; valid wrapper /usr/local/apache/bin/suexec
#>
#>
#> ./testdeps.pl -warn
#> Checking for DBI...found
#> Checking for Digest::MD5...found
#> Checking for CGI 2.71 ...found
#> Checking for CGI::Cookie 1.16 ...found
#>
#>
#>
#>
#> Thanks in advance.. I?ve been beating my brains out on this.
#>
#>
#>
#> Edward Brookhouse
#> ebrookhouse at phillips.com
#>
#
#--
#jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
#70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
#
#"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
#phasers on the Heffalump, Piglet, meet me in transporter room three"




From dweir at scienide.uwaterloo.ca  Mon May  7 19:58:53 2001
From: dweir at scienide.uwaterloo.ca (Doug Weir)
Date: Mon, 7 May 2001 19:58:53 -0400
Subject: [rt-users] IRIX 6.5..can't find script or unable to stat
In-Reply-To: <3AF6FF6F.2F931176@vrac.iastate.edu>
Message-ID: <Pine.SGI.4.05.10105071944010.31355853-100000@scienide.uwaterloo.ca>

Ah ha!  I think I've found a solution for people who want to build RT on
an IRIX 6.5 machine.  The "can't find script of unable to stat" message is
due to the setuid_wrapper's array of safe environment variables not being
assembled properly.  And when RT tries to use the variable SCRIPT_NAME
(which should = /rt/webrt.cgi) it finds the original /rt/webrt.cgi plus a
bunch of trash (bits of other stuff in other memory spaces poking
through).  Most if not all of the other environment variables are polluted
as well, not just SCRIPT_NAME, but this is the one that causes the most
immediate problem.

Anyways - get to the point... alright.

1) In your RT source tree find the source for suid_wrapper.  The file is
(relative to the main source directory) 'etc/suidrt.c'

1b) Make a backup copy of it (I like: suidrt.c.orig)

2) Open the file in your favourite editor, and find the line:

        strncpy(envString+strlen(candidate)+1,val,strlen(val));

and replace it with:

        strcpy(envString+strlen(candidate)+1,val);

3) Recompile (gmake install)

4) Test it thoroughly.  I don't profess to be a professional programmer,
this may break something elsewhere... but so far it seems ok.

5) Jesse can you investigate if this fix is ok ?

weirD

On Mon, 7 May 2001, Daniel Shipton wrote:

> Has anyone ever got RT to work on IRIX 6.5.  Everything installs fine
> and from the CLI it works fine but the
> web interface will not let us log in.  We get ....
> 
> cannot find script or unable to stat   ..../admin-webrt.cgi
> 
> any help would be appreciated
> 
> Daniel E. Shipton
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> 

------------------------------------------------------------------------
Douglas Weir                      dweir at theochem.uwaterloo.ca
Chemical Physics Dept.            Earth-Science & Chemistry 330A
University Of Waterloo                (519) 888-4567 x6110 
------------------------------------------------------------------------
ANTI-SPAM Policy:  Only mail addressed "To:" dweir (this excludes all of
'undisclosed recipients'/Cc/Bcc/etc) and certain pre-authorised mailing
lists will survive the spam filtering process.  




From jesse at fsck.com  Tue May  8 01:42:30 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 8 May 2001 01:42:30 -0400
Subject: [rt-users] Problem: members only posting not working in RT 1.0.7
In-Reply-To: <3AF6A808.9133CE78@fcb-wilkens.com>; from hwagener@fcb-wilkens.com on Mon, May 07, 2001 at 03:50:00PM +0200
References: <3AF6A808.9133CE78@fcb-wilkens.com>
Message-ID: <20010508014230.F2164@pallas.fsck.com>

RT 1.0 doesn't trust email for authentication. if you want to create tickets
by mail, you need to turn on "allow non-members to create"


On Mon, May 07, 2001 at 03:50:00PM +0200, Harald Wagener wrote:
> Greetings,
> 
> we intend to use RT in our IT department. Right now, there is one thing
> that does not seem to work.
> 
> Our setup:
> 
> 1. We have one company wide mail server, which has a forwarding address to
> the linux server running the intranet web service. RT software is
> installed on the linux server, which also has sendmail up and running. So
> we have an entry in /etc/aliases for each queue, and the queue was set up
> using the web frontend.
> 
> Everything is up and running, except that mail for that queue is only
> accepted when I allow request creation for non members, although I am a
> user within the rt system with administrator rights.
> 
> When I disallow request creation for non members, I get the standard
> 'request denied' reply, with the email address of the general queue
> (rt at ...) as the reply address, although I mailed to a specific
> address(namely mitarbeiter at ...).
> 
> So, what am I doing wrong? I might not have read all of the docs, but on
> the other hand, the web stuff seems to work without a flaw, and it works
> if I allow non-members to post...maybe it?s related to the forwarding from
> one mailserver to another?
> 
> Grateful for all help,
> 	Harald
> 
> PS: Please reply to my email address as well, or I will be able to thank
> You only after I got the next digest... -H.
> 
> -- 
> Harald Wagener      |                                Systemadministrator 
> FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
> An der Alster 42    |                              Fax.:+49-40-2881-1263 
> 20099 Hamburg       |                         http://www.fcb-wilkens.com
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

. . . when not in doubt, get in doubt.  -- Old Discordian Proveb



From ronk at sunux.com.au  Tue May  8 02:44:13 2001
From: ronk at sunux.com.au (Ron Perry)
Date: Tue, 08 May 2001 16:44:13 +1000
Subject: [rt-users] Sendmail errors.
Message-ID: <E14x1ED-00012x-00@ns1.sunux.com.au>

Hi,
Newbee.

RH6.2
RT 1.0.7
Perl-5.005.03
Sendmail 8.9.3 complains of User unknown , however the mail does get lodged
in the queue. 
I did add a user "correspond" but that only changed the error that was
emailed back.

Any help regarding this issue would be appreciated.

TIA 
Ron
ronk at sunux.com.au

Subject: 
         Returned mail: User unknown
    Date: 
         Mon, 7 May 2001 18:21:28 +1000
   From: 
         Mail Delivery Subsystem <MAILER-DAEMON at pegasus.sunitafe.edu.au>
     To: 
         <ronk at sunitafe.edu.au>


------

The original message was received at Mon, 7 May 2001 18:21:26 +1000
from IDENT:root at sandbox.sunitafe.edu.au [203.17.112.2]

   ----- The following addresses had permanent fatal errors -----
|"/opt/rt/bin/rt-mailgate infotech correspond"
    (expanded from: <rt at sunitafe.edu.au>)

   ----- Transcript of session follows -----
Could not send mail :(

Tried to launch this command: /usr/lib/sendmail -oi -t -O DeliveryMode=b -O
ErrorMode=m
550 |"/opt/rt/bin/rt-mailgate infotech correspond"... User unknown




Reporting-MTA: dns; pegasus.sunitafe.edu.au
Received-From-MTA: DNS; sandbox.sunitafe.edu.au
Arrival-Date: Mon, 7 May 2001 18:21:26 +1000

Final-Recipient: RFC822; <rt at sunitafe.edu.au>
X-Actual-Recipient: RFC822; |/opt/rt/bin/rt-mailgate infotech
correspond at pegasus.sunitafe.edu.au
Action: failed
Status: 5.1.1
Last-Attempt-Date: Mon, 7 May 2001 18:21:28 +1000

-----------

 Subject: 
         infotech
    Date: 
         Mon, 07 May 2001 18:19:36 +1000
   From: 
         Ron <ronk at sunitafe.edu.au>
     To: 
         rt at sunitafe.edu.au



Is it only a 166...I though someone offered my a PII?
--
Sent using NeoMail, a web-based e-mail client.
http://neomail.sourceforge.net



From mixo at beth.uniforum.org.za  Tue May  8 02:51:57 2001
From: mixo at beth.uniforum.org.za (mixo)
Date: Tue, 08 May 2001 08:51:57 +0200
Subject: [rt-users] Re: [rt-devel] Hiding Tickets (in email messages)
References: <3AF2846B.10FE046E@beth.uniforum.org.za> <20010507165022.E2164@pallas.fsck.com>
Message-ID: <3AF7978D.38410CE7@beth.uniforum.org.za>

Jesse wrote:
> 
> do you mean that no access control is done on the web based attachment viewer?
> 
> On Fri, May 04, 2001 at 12:28:59PM +0200, mixo wrote:
> > Is there a way of setting up RT 2 to send mail (correspondece) messages
> > without actually sending the Ticket itself. My problem is, if I send
> > mail to RT
> > which has an attachment, the attachments (i.e not "content-type :
> > text/plain ")
> > can be viewed without RT. How can I prevent this? I want users to ALWAYS
> > login
> > to see tickets, even though they are watchers.
> >
> > Thanks
> >
> > _______________________________________________
> > Rt-devel mailing list
> > Rt-devel at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-devel
> >
> 
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> There are no supercomputer applications that are solvable that cannot be solved
> in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
>                                                                         -Tanj
No.
The email message that contains the ticket URL should only have the
information 
regarding the ticket, but not the ticket itself.



From hwagener at fcb-wilkens.com  Tue May  8 08:41:30 2001
From: hwagener at fcb-wilkens.com (Harald Wagener)
Date: Tue, 08 May 2001 14:41:30 +0200
Subject: [rt-users] rt and LDAP?
Message-ID: <3AF7E97A.D4D76C81@fcb-wilkens.com>

I am working in a company where all employees are already registered in an
LDAP database.
Has anybody considered/implemented a module for rt that gets users (and
their passwords) from an LDAP tree? How difficult would it be to modify rt
to support LDAP for user authentification?

Regards,
	H.
-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com



From james.dumser at ericsson.com  Tue May  8 09:04:29 2001
From: james.dumser at ericsson.com (James Dumser)
Date: Tue, 08 May 2001 08:04:29 -0500
Subject: [rt-users] REG: HTML mails
References: <OFDD9707F1.FE2B0202-ON65256A40.004A14EE@antarix.net> <p0510032bb718da60be85@[128.114.2.246]> <20010507083958.A17342@westling.com>
Message-ID: <3AF7EEDD.9F726A6C@ericsson.com>

On Mon, 7 May 2001 08:39:58 -0500, Dave Sherohman
  <dsherohman at westling.com> wrote:
>On Fri, May 04, 2001 at 03:35:28PM -0700, Eric Goodman wrote:
>> The case you describe is HTML only. For this I think you typically
>> see a message body with name "message, part 1" (though I would expect
>> you might see just "message") and type/subtype "text/html".
> 
> The body's name is MTA-dependent.  A safer way to check for this would
> be to look for messages which have a text/html part, but no text/plain
> part. (You wouldn't want to look for text/html as the only part
> because it could have attachments, but still lack a plaintext version
> of the body.)

Netscape Mail encodes such emails as
  multipart/mixed
    multipart/alternative
      text/plain
      text/html
    attachments ...

In other words, it nests a multipart/alternative into a multipart/mixed.
I was in the process of developing a filter extend stripmime to handle
these other cases. In my flow, if I see a multipart/alternative entity,
I grab the text/plain sub-entity (I'm assuming it will always be there)
and ignore the rest.

-- 
James Dumser  james.dumser at ericsson.com



From jesse at fsck.com  Tue May  8 09:12:03 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 8 May 2001 09:12:03 -0400
Subject: [rt-users] rt and LDAP?
In-Reply-To: <3AF7E97A.D4D76C81@fcb-wilkens.com>; from hwagener@fcb-wilkens.com on Tue, May 08, 2001 at 02:41:30PM +0200
References: <3AF7E97A.D4D76C81@fcb-wilkens.com>
Message-ID: <20010508091203.N2164@pallas.fsck.com>

Well, 
        RT2 provides somewhat cleaner hooks than RT1 to allow user metadata
        and auth to be done against external databases, though nobody that 
        I know of has actually _done_ it yet.  Note, however, that you
        will still need to have an RT account for each user inside of
        RT's database.....it's just that RT can then ask another system
        for detailed information.....

        -j


On Tue, May 08, 2001 at 02:41:30PM +0200, Harald Wagener wrote:
> I am working in a company where all employees are already registered in an
> LDAP database.
> Has anybody considered/implemented a module for rt that gets users (and
> their passwords) from an LDAP tree? How difficult would it be to modify rt
> to support LDAP for user authentification?
> 
> Regards,
> 	H.
> -- 
> Harald Wagener      |                                Systemadministrator 
> FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
> An der Alster 42    |                              Fax.:+49-40-2881-1263 
> 20099 Hamburg       |                         http://www.fcb-wilkens.com
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Emacs is a pretty good operating system, but Unix has a better editor.



From hwagener at fcb-wilkens.com  Tue May  8 09:33:48 2001
From: hwagener at fcb-wilkens.com (Harald Wagener)
Date: Tue, 08 May 2001 15:33:48 +0200
Subject: [rt-users] rt and LDAP?
References: <3AF7E97A.D4D76C81@fcb-wilkens.com> <20010508091203.N2164@pallas.fsck.com>
Message-ID: <3AF7F5BC.EB75C185@fcb-wilkens.com>

Jesse wrote:
> 
> Well,
>         RT2 provides somewhat cleaner hooks than RT1 to allow user metadata
>         and auth to be done against external databases, though nobody that
>         I know of has actually _done_ it yet.  Note, however, that you
>         will still need to have an RT account for each user inside of
>         RT's database.....it's just that RT can then ask another system
>         for detailed information.....
> 
>         -j

Which would be fine enough for our purposes - not everybody should have
access to the request tracker, but those that do shouldn't be bothered by
an additional password handling mechanism.

Thanks and regards,
	Harald

-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com



From jens at nha.co.za  Tue May  8 09:50:41 2001
From: jens at nha.co.za (=?iso-8859-1?Q?Jens_von_B=FClow?=)
Date: Tue, 8 May 2001 15:50:41 +0200 
Subject: [rt-users] rt and LDAP?
Message-ID: <FD2EC577E876CA418D08460A64646FBDA09553@titan.nha.co.za>

Jesse/Harald,

Where and how (briefly) would one use RT2 and, for example, external
authentication from Apache?

What I have in mind is the following

	Redhat Linux 7.X
	PAM - With LDAP support (pointing to our 2000 Active Directory)
	Apache - With PAM authentication (or just mod_ldap for
authentication)
	RT2 - with support for external authentication 
		(using the BASIC authentication available within HTTP and
Apache)

Is this possible? How?

Regards
Jens

-----Original Message-----
From: Harald Wagener [mailto:hwagener at fcb-wilkens.com]
Sent: 08 May 2001 03:34
To: Jesse
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] rt and LDAP?


Jesse wrote:
> 
> Well,
>         RT2 provides somewhat cleaner hooks than RT1 to allow user
metadata
>         and auth to be done against external databases, though nobody that
>         I know of has actually _done_ it yet.  Note, however, that you
>         will still need to have an RT account for each user inside of
>         RT's database.....it's just that RT can then ask another system
>         for detailed information.....
> 
>         -j

Which would be fine enough for our purposes - not everybody should have
access to the request tracker, but those that do shouldn't be bothered by
an additional password handling mechanism.

Thanks and regards,
	Harald

-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users



From smcclell at vortexdata.com  Tue May  8 15:04:06 2001
From: smcclell at vortexdata.com (Scott McClelland)
Date: Tue, 8 May 2001 12:04:06 -0700 
Subject: [rt-users] Can't connect to local MySQL server through socket
Message-ID: <A12964125C3ED51186060001032D7CE201175C@EXCH02>

I setup MySQL 3.23 from an rpm, and created a /etc/my.cnf file with the
parameter for the mysql.sock file
socket=/var/lib/mysql/mysql.sock

I am able to connect with mysqladmin, as described in the mysql
documentation,
http://www.mysql.com/doc/C/a/Can_not_connect_to_server.html
but rt is still trying to connect through  /tmp/mysql.sock.

Here is the output:

[root at redhat03 bin]# ./rtadmin queue -create admin   
Mysql->connect(database=rt;host=localhost) failed: Can't connect to local
MySQL server through socket '/tmp/mysql.sock' (111) at
/usr/local/rt/lib/rt/database.pm line 24
[connectdb] Database connect failed: Can't connect to local MySQL server
through socket '/tmp/mysql.sock' (111)
[root at redhat03 bin]# 

Any idea why?


/*------------------------------------------
Scott McClelland, CNE, MCP
Network Administrator
Vortex Data Systems 
http://www.vortexdata.com
--------------------------------------------*/





From cseward at clvillage.org  Tue May  8 16:43:52 2001
From: cseward at clvillage.org (Christopher A. Seward Sr.)
Date: Tue, 08 May 2001 16:43:52 -0400
Subject: [rt-users] rt-1.3.70 & HTML::Mason
References: <AC74BE89A225D511817100B0D03D561C16C6FD@NYEXCHG01> <20010427223041.F24745@pallas.fsck.com>
Message-ID: <3AF85A87.F769AAE3@clvillage.org>

Trying to install HTML::Mason on RH7 for rt-1.3.70.

CPAN says:
"Going to read /root/.cpan/sources/modules/03modlist.data.gz"
"HTML::Mason is up to date"

However, make fixdeps says:
"Checking for DBI 1.13.....<snip>"
"Checking for HTML::Mason 0.896 ....HTML::Mason 0.896  not installed"
Everything except HTML::Mason shows OK.

Any clues?
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From EMandel at worldnow.com  Tue May  8 18:22:43 2001
From: EMandel at worldnow.com (Eric Mandel)
Date: Tue, 8 May 2001 18:22:43 -0400 
Subject: [rt-users] problems installing (make install) rt-1.3.70
Message-ID: <AC74BE89A225D511817100B0D03D561C16C7C4@NYEXCHG01>

I received the following error when I attempted to install RT 1.3.0 on RH
7.1. All the dependencies test fine. 

RT::Handle=HASH(0x8101ba0) no row id returned on row creation at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34.
Creating system user...Could not create user
make: *** [insert] Error 1
[root at nyticket01 rt-1-3-70]#

Everything seems to work until i try to submit a ticket via mail. This
similar error shows up in the rt logfile when an e-mail is received.

RT::Handle=HASH(0x8100008) no row id returned on row creation at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34,
<STDIN> line 16.
RT::Ticket=HASH(0x87c6ca8) ->Create couldn't set EffectiveId: No value sent
to _Set!

RT::Handle=HASH(0x8100008) no row id returned on row creation at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34,
<STDIN> line 16.
RT::Transaction->Create couldn't, as you didn't specify a ticket idUse of
uninitialized value in concatenation (.) at /opt/rt2/lib/RT/Ticket.pm line
316, <STDIN> line 16.
Ticket couldn't be created: Use of uninitialized value in numeric eq (==) at
/etc/smrsh/rt-mailgate line 183, <STDIN> line 16.
Use of uninitialized value in join at
/usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 16.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 440, <STDIN> line 16.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 189.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 189.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 189.
Create failed:  /  /  

Any ideas are greatly appreciated. Thanks.

Eric Mandel

Enabling media companies to build powerful new businesses on the Internet.

	This message may contain confidential and/or privileged information.
If you are not the addressee or authorized to receive this for the
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From cjack at klatsch.org  Tue May  8 19:02:33 2001
From: cjack at klatsch.org (Chris Jackman)
Date: Tue, 8 May 2001 19:02:33 -0400 (EDT)
Subject: [rt-users] Qmail, Procmail, and Request Tracker: Recipe for Pain?
Message-ID: <Pine.BSF.4.33L2.0105081852270.99853-100000@whiskey.klatsch.org>


Hello,

We're trying to get Request Tracker (1.0.7) set up, with qmail (1.03) being
used for mail service.  We're using procmail as the local delivery agent.
We're using Maildir/ style mailboxes, and procmail has been compiled with
support for them.  We changed the group for Request Tracker to wheel in
the makefile, and changed the sendmail options also.

We're going to go into some detail about what's happening.  We've left out
out some details about how qmail works, but from searching the rt-users
archives, it appears there are some members of the list who are experienced
qmail admins, and hopefully they'll be able to help us.

The problem we're having is this:
Mail is received for our Request Tracker address, tickets at klatsch.org, and
is passed to the rt-mailgate script.  The mail message is copied into the
ticket, and a response is sent to the requestor.  Qmail however, does not
finish delivery, and the message remains in the queue.  We've seen users
in the archives mentioning they've used Request Tracker with qmail
successfuly.



ls -la /var/qmail/alias/.qmail-tickets
-rw-r--r--  1 root  qmail  52 May  6 00:04 /var/qmail/alias/.qmail-tickets

In /var/qmail/alias/.qmail-tickets we have

|preline /var/rt/bin/rt-mailgate tickets correspond




When an email comes in addressed to tickets at klatsch.org, we see these
processes appear:


alias    78010  1.0  0.2   880  396  ??  S     4:39AM   0:00.02 bin/qmail-local -- alias /var/qmail/alias tickets - tickets klatsch.org cjack at klatsch.org |preline procmail

alias    78012  0.0  0.1   620  244  ??  S     4:39AM   0:00.01 /bin/sh -c preline /var/rt/bin/rt-mailgate tickets correspond

alias    78013  0.0  0.1   872  360  ??  S     4:39AM   0:00.01 preline /var/rt/bin/rt-mailgate tickets correspond

rt       78014 48.2  1.3  3940 3324  ??  D     4:39AM   0:01.13 /usr/bin/perl -T /var/rt/bin/rtmux.pl rt-mailgate tickets correspond

rt       78019  0.0  0.0     0    0  ??  Z     4:39AM   0:00.00  (qmail-inject)



All of these processes will now hang around for a while until we kill them.
(We didn't let them stay longer than a day.)   We noticed that the last rt
process (78019) is a zombie.

We also notice the first alias process is (to us) doing something funky.
However, we're not sure how each argument on that line is being used by
the process.

Perhaps there is a problem with procmail and the mailgate script.



In the qmail logfile, we see:

2001-05-06 04:39:38.753166500 starting delivery 2: msg 214326 to local tickets at k
latsch.org
2001-05-06 04:39:38.758490500 status: local 1/10 remote 0/20
2001-05-06 04:39:41.861612500 new msg 214327
2001-05-06 04:39:41.867125500 info msg 214327: bytes 1775 from <anonymous at klatsc
h.org> qp 78020 uid 89
2001-05-06 04:39:41.956685500 starting delivery 3: msg 214327 to local cjack at kla
tsch.org
2001-05-06 04:39:41.960322500 status: local 2/10 remote 0/20
2001-05-06 04:39:42.203451500 delivery 3: success: did_0+0+1/
2001-05-06 04:39:42.206103500 status: local 1/10 remote 0/20
2001-05-06 04:39:42.206122500 end msg 214327
2001-05-06 04:40:14.215884500 starting delivery 4: <snip>

<snipped because delivery 4 and everything after is unrelated.  just wanted
to show that qmail continues to deliver any other mail in the queue.>




We noticed that there is no delivery 2: success message, nor is there
ever for any other email to tickets at klatsch.org.

We also notice that the queue status (in this case 1/10) will stay that
way until we manually remove the message from the queue.  It will increment
if we send more email to tickets.




If we kill all the alias processes first, and then kill the rt process (78014
 above) that is doing  "perl -T /var/rt/bin/rtmux.pl rt-mailgate tickets
correspond", we see this in the qmail logs:

2001-05-06 05:03:26.769179500 delivery 2: deferral: qmail-local_crashed./




If we kill that process (78014 above) first, without killing the alias
processes, we see this in the logs, and the alias processes disappear:

2001-05-06 05:20:59.743902500 delivery 20: deferral: preline:_fatal:_child_crash
ed/




We went searching through the rt-users mailing list, and found a few posts
mentioning qmail.  Those posts agree with what is in our
/var/qmail/alias/.qmail-tickets file.


We tried setting up a tickets user, with a home directory of /home/tickets,
and a .qmail file of |preline /var/rt/bin/rt-mailgate tickets correspond

The same thing occurred.



We're not sure what's causing the problem here.  We thought that the
rt-mailgate script forked, which qmail-send does not like.  Especially since
killing the alias processes generates a log message of
 "preline:_fatal:_child_crash."


From cjack at klatsch.org  Tue May  8 20:33:49 2001
From: cjack at klatsch.org (Chris Jackman)
Date: Tue, 8 May 2001 20:33:49 -0400 (EDT)
Subject: [rt-users] Qmail, Procmail, and Request Tracker: Recipe for
 Pain?
In-Reply-To: <Pine.BSF.4.33L2.0105081852270.99853-100000@whiskey.klatsch.org>
Message-ID: <Pine.BSF.4.33L2.0105082029060.99853-100000@whiskey.klatsch.org>


An addendum:

If we run the queue manually, we get more tickets created, more responses
to the requesters from rt, more alias processes, and more rt processes.

A snippet of qmail-qread:
1 May 2001 22:37:15 GMT  #214290  457  <cjack at klatsch.org>
        local   tickets at klatsch.org
3 May 2001 20:04:35 GMT  #214313  466  <cjack at klatsch.org>
        local   tickets at klatsch.org


thanks again.






From jesse at fsck.com  Tue May  8 21:10:44 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 8 May 2001 21:10:44 -0400
Subject: [rt-users] rt and LDAP?
In-Reply-To: <FD2EC577E876CA418D08460A64646FBDA09553@titan.nha.co.za>; from jens@nha.co.za on Tue, May 08, 2001 at 03:50:41PM +0200
References: <FD2EC577E876CA418D08460A64646FBDA09553@titan.nha.co.za>
Message-ID: <20010508211044.H2164@pallas.fsck.com>

For external auth, you want to look at the attached alternate
autohandler provided by ivan-rt at 420.am



On Tue, May 08, 2001 at 03:50:41PM +0200, Jens von B?low wrote:
> Jesse/Harald,
> 
> Where and how (briefly) would one use RT2 and, for example, external
> authentication from Apache?
> 
> What I have in mind is the following
> 
> 	Redhat Linux 7.X
> 	PAM - With LDAP support (pointing to our 2000 Active Directory)
> 	Apache - With PAM authentication (or just mod_ldap for
> authentication)
> 	RT2 - with support for external authentication 
> 		(using the BASIC authentication available within HTTP and
> Apache)
> 
> Is this possible? How?
> 
> Regards
> Jens
> 
> -----Original Message-----
> From: Harald Wagener [mailto:hwagener at fcb-wilkens.com]
> Sent: 08 May 2001 03:34
> To: Jesse
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] rt and LDAP?
> 
> 
> Jesse wrote:
> > 
> > Well,
> >         RT2 provides somewhat cleaner hooks than RT1 to allow user
> metadata
> >         and auth to be done against external databases, though nobody that
> >         I know of has actually _done_ it yet.  Note, however, that you
> >         will still need to have an RT account for each user inside of
> >         RT's database.....it's just that RT can then ask another system
> >         for detailed information.....
> > 
> >         -j
> 
> Which would be fine enough for our purposes - not everybody should have
> access to the request tracker, but those that do shouldn't be bothered by
> an additional password handling mechanism.
> 
> Thanks and regards,
> 	Harald
> 
> -- 
> Harald Wagener      |                                Systemadministrator 
> FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
> An der Alster 42    |                              Fax.:+49-40-2881-1263 
> 20099 Hamburg       |                         http://www.fcb-wilkens.com
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Linux is like a Vorlon.  It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.
-------------- next part --------------

<& /Elements/Footer &>

<%INIT>
#if it's a noauth file, don't ask for auth.
if ($m->base_comp->path =~ '^/NoAuth/') {
        $m->call_next();
}

  
elsif (defined $session{'CurrentUser'}){
    if  (!$session{'CurrentUser'}->Privileged) {
	# If the user isn't priviledged, they can only see SelfService
           if ($m->base_comp->path =~ '^/SelfService/') {
                $m->call_next;
           } else {
                $m->comp('/SelfService/index.html');
           }
    }
    else {
	$m->call_next;
    }
    
} elsif ( $RT::UseApacheAuth && $r->connection->user() ) {
  my $user = $r->connection->user();
  my %cookies = fetch CGI::Cookie; #what's this for?
  $session{'CurrentUser'} = RT::CurrentUser->new();
  unless ($session{'CurrentUser'}->Load($user)) {
    $session{'CurrentUser'} = undef;
    $m->comp('/NoAuth/Login.html', %ARGS, Error=> 'Your username or password is incorrect');
    $m->abort();
  };
  if  (!$session{'CurrentUser'}->Privileged) {
    # If the user isn't priviledged, they can only see SelfService
    if ($m->base_comp->path =~ '^/SelfService/') {
      $m->call_next;
    } else {
      $m->comp('/SelfService/index.html');
    }
  }
  else {
    $m->call_next;
  }
}
elsif (defined ($user) && defined ($pass)){
    my %cookies = fetch CGI::Cookie;
    #TODO if the password is the user's password
    $session{'CurrentUser'} = RT::CurrentUser->new();
    unless ($session{'CurrentUser'}->Load($user)) {
	$session{'CurrentUser'} = undef;
	$m->comp('/NoAuth/Login.html', %ARGS, Error=> 'Your username or password is incorrect');
        $m->abort();
    };
    unless ($session{'CurrentUser'}->IsPassword($pass)) {
	$session{'CurrentUser'} = undef;
	
	$m->comp('/NoAuth/Login.html', Error => 'Your username or password is incorrect', %ARGS);
	$m->abort();
    }
    if  (!$session{'CurrentUser'}->Privileged) {
	# If the user isn't priviledged, they can only see SelfService
        if ($m->base_comp->path =~ '^/SelfService/') {
                $m->call_next;
                } else {
        	$m->comp('/SelfService/index.html');
                }
    }
    else {
	$m->call_next;
    }
}
else {
    $m->comp('/NoAuth/Login.html', %ARGS);
}
</%INIT>

<%ARGS>
$user => undef
$pass => undef
</%ARGS>

From shane at michtel.com  Wed May  9 12:31:56 2001
From: shane at michtel.com (shane)
Date: Wed, 9 May 2001 12:31:56 -0400 
Subject: [rt-users] Users...
Message-ID: <C147162935F7D111952F0060977F39850F5112@mich1.michtel.com>

Someone managed to delete the info from the Users table in my database, just
wondering if there is an easy way of sticking some users back in without
inserting them in mysql.



From shane at michtel.com  Wed May  9 12:38:57 2001
From: shane at michtel.com (shane)
Date: Wed, 9 May 2001 12:38:57 -0400 
Subject: [rt-users] Users...
Message-ID: <C147162935F7D111952F0060977F39850F5115@mich1.michtel.com>

Well, it seems that inserting them into the mysql database manually doesn't
work either..anyone have any ideas?
Thanks,
Shane

-----Original Message-----
From: shane [mailto:shane at michtel.com]
Sent: Wednesday, May 09, 2001 12:32 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] Users...


Someone managed to delete the info from the Users table in my database, just
wondering if there is an easy way of sticking some users back in without
inserting them in mysql.

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users



From jesse at fsck.com  Wed May  9 12:22:55 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 9 May 2001 12:22:55 -0400
Subject: [rt-users] Users...
In-Reply-To: <C147162935F7D111952F0060977F39850F5115@mich1.michtel.com>; from shane@michtel.com on Wed, May 09, 2001 at 12:38:57PM -0400
References: <C147162935F7D111952F0060977F39850F5115@mich1.michtel.com>
Message-ID: <20010509122255.X2164@pallas.fsck.com>

INSERT INTO users VALUES ('root','Reginald Oot','my$ecret','root at localhost','432
-HELP','Room 000','Keeper of the Blinkenlights',1);

using the root account, go recreate the rest of your users with
RT's regular admin tools.

On Wed, May 09, 2001 at 12:38:57PM -0400, shane wrote:
> Well, it seems that inserting them into the mysql database manually doesn't
> work either..anyone have any ideas?
> Thanks,
> Shane
> 
> -----Original Message-----
> From: shane [mailto:shane at michtel.com]
> Sent: Wednesday, May 09, 2001 12:32 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Users...
> 
> 
> Someone managed to delete the info from the Users table in my database, just
> wondering if there is an easy way of sticking some users back in without
> inserting them in mysql.
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

This is scary.  I'm imagining tracerouting you and seeing links like "Route
84" and "Route 9, Exit 14".  Obviously, this is illness induced. 
								--Cana McCoy



From clint at ntg.com  Wed May  9 12:57:58 2001
From: clint at ntg.com (Clint Simmons)
Date: Wed, 9 May 2001 11:57:58 -0500 
Subject: [rt-users] ticket queue permissions with qmail?
Message-ID: <C86E95E77664D311A46E0008C78650C0502C58@ntg28.ntg.com>

 rt users..


 I was actually able to fix my other problem with DBI.pm and mysql.pm..

 This should be my last problem (hopefully)
 
 I am sending this to qmail with the rt at domain.com for testing

 May  9 13:52:44 tickets qmail: 989434364.449147 status: local 1/10 remote
1/20
 May  9 13:52:44 tickets qmail: 989434364.457753 delivery 5: success:
 No_permission_to_create_tickets_in_the_queue_''.Create_failed:_0_/_0_/
_No_permission_to_create_tickets_in_the_queue_''._did_0+0+1/

 .qmail-rt

 | preline /opt/rt2/bin/rt-mailgate general correspond

 .qmail-rt-comment

 | preline /opt/rt2/bin/rt-mailgate general comment

 If anyone knows a solution it is greatly appreciated.

 Thanks,
 Clint Simmons
 Network Technology Group 


 



From witold_koziel at kaplan.com  Wed May  9 13:14:05 2001
From: witold_koziel at kaplan.com (Witold Koziel)
Date: Wed, 9 May 2001 13:14:05 -0400
Subject: [rt-users] queue members e-mail addresses
Message-ID: <NDBBLJGEKKJAIBCODAOPGEADDLAA.witold_koziel@kaplan.com>

Hello,

Is there a way to "hide" email addresses of the queue members 
displayed in the To: field in messages sent by RT?

-Thanks,
Witold Koziel
Systems Engineer, Internet Operations
Kaplan Educational Centers




From smcclell at vortexdata.com  Wed May  9 13:08:02 2001
From: smcclell at vortexdata.com (Scott McClelland)
Date: Wed, 9 May 2001 10:08:02 -0700 
Subject: [rt-users] Can't connect to local MySQL server through socket
Message-ID: <A12964125C3ED51186060001032D7CE2011764@EXCH02>

Thank you, that worked.  I modified the /etc/my.cnf as follows, and
everything works fine.

[root at redhat03 admin]# cat /etc/my.cnf 
[client]
port=3306
socket=/tmp/mysql.sock

[mysqld]
port=3306
socket=/tmp/mysql.sock
You have new mail in /var/spool/mail/root
[root at redhat03 admin]# 


/*------------------------------------------
Scott McClelland, CNE, MCP
Network Administrator
Vortex Data Systems 
http://www.vortexdata.com
--------------------------------------------*/



> -----Original Message-----
> From: stephen at acgroup.ucsc.edu [mailto:stephen at acgroup.ucsc.edu]
> Sent: Tuesday, May 08, 2001 12:40 PM
> To: Scott McClelland
> Subject: Re: [rt-users] Can't connect to local MySQL server through
> socket
> 
> 
> 
> I have heard that the mysql.sock directive socket= does not
> always work as advertise.
> 
> Try setting it to point at the default /tmp/mysql.sock
> 
> 
> 
> On Tue, 8 May 2001, Scott McClelland wrote:
> 
> > I setup MySQL 3.23 from an rpm, and created a /etc/my.cnf 
> file with the
> > parameter for the mysql.sock file
> > socket=/var/lib/mysql/mysql.sock
> >
> > I am able to connect with mysqladmin, as described in the mysql
> > documentation,
> > http://www.mysql.com/doc/C/a/Can_not_connect_to_server.html
> > but rt is still trying to connect through  /tmp/mysql.sock.
> >
> > Here is the output:
> >
> > [root at redhat03 bin]# ./rtadmin queue -create admin
> > Mysql->connect(database=rt;host=localhost) failed: Can't 
> connect to local
> > MySQL server through socket '/tmp/mysql.sock' (111) at
> > /usr/local/rt/lib/rt/database.pm line 24
> > [connectdb] Database connect failed: Can't connect to local 
> MySQL server
> > through socket '/tmp/mysql.sock' (111)
> > [root at redhat03 bin]#
> >
> > Any idea why?
> >
> 



From jesse at fsck.com  Wed May  9 16:43:15 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 9 May 2001 16:43:15 -0400
Subject: [rt-users] queue members e-mail addresses
In-Reply-To: <NDBBLJGEKKJAIBCODAOPGEADDLAA.witold_koziel@kaplan.com>; from witold_koziel@kaplan.com on Wed, May 09, 2001 at 01:14:05PM -0400
References: <NDBBLJGEKKJAIBCODAOPGEADDLAA.witold_koziel@kaplan.com>
Message-ID: <20010509164315.M2164@pallas.fsck.com>

For RT 1.0, it requires hacking lib/rt/support/mail.pm to put them in the Bcc
header. RT2 is smarter about this.

        -j


On Wed, May 09, 2001 at 01:14:05PM -0400, Witold Koziel wrote:
> Hello,
> 
> Is there a way to "hide" email addresses of the queue members 
> displayed in the To: field in messages sent by RT?
> 
> -Thanks,
> Witold Koziel
> Systems Engineer, Internet Operations
> Kaplan Educational Centers
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

IP networks were intended to survive nuclear attack, but 12 year old 
kids with PCs were not part of the threat model.   -- mycroft



From jesse at fsck.com  Wed May  9 16:44:36 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 9 May 2001 16:44:36 -0400
Subject: [rt-users] problems installing (make install) rt-1.3.70
In-Reply-To: <AC74BE89A225D511817100B0D03D561C16C7C4@NYEXCHG01>; from EMandel@worldnow.com on Tue, May 08, 2001 at 06:22:43PM -0400
References: <AC74BE89A225D511817100B0D03D561C16C7C4@NYEXCHG01>
Message-ID: <20010509164436.N2164@pallas.fsck.com>

I've seen this before. It was the result of a bad DBD::Mysql or DBI install.
you should probably reinstall those modules.  Generally, I've seen folks
get burned by perl modules installed by RPM oh.. about every 20 minutes for
the past year ;)

        -j


On Tue, May 08, 2001 at 06:22:43PM -0400, Eric Mandel wrote:
> I received the following error when I attempted to install RT 1.3.0 on RH
> 7.1. All the dependencies test fine. 
> 
> RT::Handle=HASH(0x8101ba0) no row id returned on row creation at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34.
> Creating system user...Could not create user
> make: *** [insert] Error 1
> [root at nyticket01 rt-1-3-70]#
> 
> Everything seems to work until i try to submit a ticket via mail. This
> similar error shows up in the rt logfile when an e-mail is received.
> 
> RT::Handle=HASH(0x8100008) no row id returned on row creation at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34,
> <STDIN> line 16.
> RT::Ticket=HASH(0x87c6ca8) ->Create couldn't set EffectiveId: No value sent
> to _Set!
> 
> RT::Handle=HASH(0x8100008) no row id returned on row creation at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34,
> <STDIN> line 16.
> RT::Transaction->Create couldn't, as you didn't specify a ticket idUse of
> uninitialized value in concatenation (.) at /opt/rt2/lib/RT/Ticket.pm line
> 316, <STDIN> line 16.
> Ticket couldn't be created: Use of uninitialized value in numeric eq (==) at
> /etc/smrsh/rt-mailgate line 183, <STDIN> line 16.
> Use of uninitialized value in join at
> /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 16.
> Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
> line 440, <STDIN> line 16.
> Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
> line 189.
> Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
> line 189.
> Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
> line 189.
> Create failed:  /  /  
> 
> Any ideas are greatly appreciated. Thanks.
> 
> Eric Mandel
> 
> Enabling media companies to build powerful new businesses on the Internet.
> 
> 	This message may contain confidential and/or privileged information.
> If you are not the addressee or authorized to receive this for the
> addressee, you must not use, copy, disclose or take any action based on this
> message or any information herein. If you have received this message in
> error, please advise the sender immediately by reply e-mail and delete this
> message. Thank you for your cooperation.
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

  "Mary had a crypto key / She kept it in escrow
     And everything that Mary said / The Feds were sure to know" -- Sam Simpson 



From vr at dnt.md  Thu May 10 14:08:21 2001
From: vr at dnt.md (Veaceslav Revutchi)
Date: Thu, 10 May 2001 21:08:21 +0300
Subject: [rt-users] rt on freebsd
Message-ID: <20010510210821.A56419@zeus.dnt.md>

Hi

I'm trying to set RT1.0.7 on a FreeBSD4.3R machine.

I installed Msql-Mysql-modules from ports so it autoconfigures 
itself. In the Makefile for the port I didn't find any mention of
MysqlPerl emulation. How do I tell I have this emulation installed?
Or do I have to ignore the port and try to generate my own
Makefile out of Makefile.PL in the sourses?

any advice appreciated.
slava





From clark at ruminary.org  Thu May 10 16:22:55 2001
From: clark at ruminary.org (clark shishido)
Date: Thu, 10 May 2001 13:22:55 -0700
Subject: [rt-users] rt on freebsd
In-Reply-To: <20010510210821.A56419@zeus.dnt.md>; from vr@dnt.md on Thu, May 10, 2001 at 09:08:21PM +0300
References: <20010510210821.A56419@zeus.dnt.md>
Message-ID: <20010510132255.A41000@ruminary.org>

On Thu, May 10, 2001 at 09:08:21PM +0300, Veaceslav Revutchi wrote:
> 
> I'm trying to set RT1.0.7 on a FreeBSD4.3R machine.
> 
> I installed Msql-Mysql-modules from ports so it autoconfigures 
> itself. In the Makefile for the port I didn't find any mention of
> MysqlPerl emulation. How do I tell I have this emulation installed?
> Or do I have to ignore the port and try to generate my own
> Makefile out of Makefile.PL in the sourses?
> 

in /usr/ports/databases/p5-Mysql/Makefile
adjust the configure args to your taste:

CONFIGURE_ARGS= PREFIX=${PREFIX} CC="${CC}" CCFLAGS="${CFLAGS}" \
                --noprompt --mysql-install --nomsql-install

it looks like it's doing the right thing, but I never use
the ports for adding perl modules to my FreeBSD boxes. I prefer
to download and keep a local copy of each perl module I install
so that when I recompile FreeBSD, I know exactly which modules to
reinstall. because /usr/bin/perl is part of the base system, it is
recompiled after a buildworld so you have to reinstall the perl 
modules if you ever upgrade your machine.


--clark




From kimura at ctc.ad.jp  Fri May 11 04:41:52 2001
From: kimura at ctc.ad.jp (Kazu Kimura)
Date: Fri, 11 May 2001 17:41:52 +0900
Subject: [rt-users] Question on installation 1
Message-ID: <20010511172848.B3DD.KIMURA@ctc.ad.jp>

Hi,

I have upgraded MySQL to 3.23.37 with different directory than old  one for future migration to RT 2.0. Then, there are some problems accessing
rt

It seems mysql itself is working properly. But RT1.0.7 does not work.  I forget how I did in the past.  And try to remember and understand RT
more, I would like to check step by step.

First rt commands will not work as follows.

kimura at red > ./rtq
Mysql->connect(database=rt;host=localhost) failed: Access denied for user: 'rt at localhost' (Using password: YES) at /opt/rt/lib/rt/database.pm line 24
[connectdb] Database connect failed: Access denied for user:
'rt at localhost' (Using password: YES)

In this situation, I believe user 'rt' tried to access mysql database rt but the connection is rejected because the password is wrong.  Where is
the password configured?  What should it be?

Sorry for your inconvenience.

- - - - - - - - - - - - - - - - - - - 
Kazu Kimura <kimura at ctc.ad.jp>
IP Network tech. dep. CTC
Phone +81-52-740-8101
Fax   +81-52-740-8935
- - - - - - - - - - - - - - - - - - - -




From KHamilton at Hunter.COM  Fri May 11 08:20:12 2001
From: KHamilton at Hunter.COM (Hamilton, Kent)
Date: Fri, 11 May 2001 07:20:12 -0500
Subject: [rt-users] Cleaning up dead tickets?
Message-ID: <508F01B47A2BD411844500A0C9C83B44012E72FD@mailbox.Hunter.COM>

Anyone have a good script for deleting the attached files and then deleting
the tickets from the database for items marked dead??

I was going to write one but I thought I'd see if anyone had one out there
first.



From steveh at eecs.umich.edu  Fri May 11 23:44:16 2001
From: steveh at eecs.umich.edu (Steve Hsieh)
Date: Fri, 11 May 2001 23:44:16 -0400
Subject: [rt-users] Can't call method "Subject" on an undefined value (latest CVS version)
Message-ID: <0b6c01c0da95$d23d5130$677ba8c0@psyduck>

Hello,

I am using the bleeding edge version of RT checked out from CVS today, and
managed to get it set up and running. When a user sends RT an email, the
request is properly created, and the user receives a autoreply. When I
respond, via the web, the response is also emailed. The problem is that I'm
not able to get some of  the scrips to run on other conditions.

For example, I have RT set to NotifyRequestor with template Resolved on
resolution. However, this doesn't work -- in the log file, it says:

now requiring RT::Condition::StatusChange
RT::Transaction=HASH(0x9150260): Checking RT::Scrip=HASH(0x996ca18) 6
(ScripScope: 8)
now requiring RT::Action::Notify
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x9150260): Checking RT::Scrip=HASH(0x9971a7c) 2
(ScripScope: 9)
now requiring RT::Action::Notify
Can't call method "Subject" on an undefined value at (eval 63) line 1,
<GEN1> line 138.
Can't call method "Content" on an undefined value at (eval 66) line 1,
<GEN1> line 138.

I realize this is the bleeding edge and things are bound not to work. I've
been able to resolve most of my problems, but this one I just can't figure
out.

Any suggestions/ideas ?





From haribeau at gmx.de  Sat May 12 04:15:47 2001
From: haribeau at gmx.de (Clemens Hermann)
Date: Sat, 12 May 2001 10:15:47 +0200
Subject: [rt-users] language support
Message-ID: <20010512101547.A322@ramses.local>

Hi,

is there a way to use different languages than English in the current
stable version? I searched for this in the docs and config files but
could not find anything.

tia

/ch



From haribeau at gmx.de  Sat May 12 04:17:56 2001
From: haribeau at gmx.de (Clemens Hermann)
Date: Sat, 12 May 2001 10:17:56 +0200
Subject: [rt-users] why suid?
Message-ID: <20010512101756.B322@ramses.local>

HI,

why are the CGIs suid-to-root? Is there a way to omit this?

bye

/ch



From jesse at fsck.com  Sat May 12 11:56:32 2001
From: jesse at fsck.com (Jesse)
Date: Sat, 12 May 2001 11:56:32 -0400
Subject: [rt-users] why suid?
In-Reply-To: <20010512101756.B322@ramses.local>; from haribeau@gmx.de on Sat, May 12, 2001 at 10:17:56AM +0200
References: <20010512101756.B322@ramses.local>
Message-ID: <20010512115632.V12378@pallas.fsck.com>

They're not setuid root. they're setuid to the rt user.


On Sat, May 12, 2001 at 10:17:56AM +0200, Clemens Hermann wrote:
> HI,
> 
> why are the CGIs suid-to-root? Is there a way to omit this?
> 
> bye
> 
> /ch
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov



From jesse at fsck.com  Sat May 12 11:56:40 2001
From: jesse at fsck.com (Jesse)
Date: Sat, 12 May 2001 11:56:40 -0400
Subject: [rt-users] language support
In-Reply-To: <20010512101547.A322@ramses.local>; from haribeau@gmx.de on Sat, May 12, 2001 at 10:15:47AM +0200
References: <20010512101547.A322@ramses.local>
Message-ID: <20010512115640.W12378@pallas.fsck.com>

not currently.


On Sat, May 12, 2001 at 10:15:47AM +0200, Clemens Hermann wrote:
> Hi,
> 
> is there a way to use different languages than English in the current
> stable version? I searched for this in the docs and config files but
> could not find anything.
> 
> tia
> 
> /ch
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I'm told we do share some common rituals. Our "flame war" is apparently 
held in person in their land and called "project meeting".
					-Alan Cox [on "Suits"]



From cjack at klatsch.org  Sun May 13 03:38:48 2001
From: cjack at klatsch.org (Chris Jackman)
Date: Sun, 13 May 2001 03:38:48 -0400 (EDT)
Subject: [rt-users] Resolution: Qmail, Procmail, and Request Tracker
In-Reply-To: <Pine.BSF.4.33L2.0105081852270.99853-100000@whiskey.klatsch.org>
Message-ID: <Pine.BSF.4.33L2.0105130330410.4553-100000@whiskey.klatsch.org>

>
> The problem we're having is this:
> Mail is received for our Request Tracker address, tickets at klatsch.org, and
> is passed to the rt-mailgate script.  The mail message is copied into the
> ticket, and a response is sent to the requestor.  Qmail however, does not
> finish delivery, and the message remains in the queue.  We've seen users
> in the archives mentioning they've used Request Tracker with qmail
> successfuly.
>

Resolution:
My associate had rebuilt perl with threads.  We rebuilt perl without
threads, and now everything works without problems.


cj






From vr at dnt.md  Mon May 14 09:21:01 2001
From: vr at dnt.md (Veaceslav Revutchi)
Date: Mon, 14 May 2001 16:21:01 +0300
Subject: [rt-users] templates don't get copied when creating new queue
Message-ID: <20010514162101.A35502@zeus.dnt.md>

hi

I did a clean install of 1.0.7 on FreeBSD 4.3 and whenever
I try ./rtadmin queue -create myqueue 
I get: 
cp: /usr/local/rt/etc/templates/queues/myqueue/autoreply: Permission denied
cp: /usr/local/rt/etc/templates/queues/myqueue/comment: Permission denied
cp: /usr/local/rt/etc/templates/queues/myqueue/correspondence: Permission denied
... and so on...

the problem is that rtadmin is suid to rt user and the myqueue
directory gets created as:
dr-xr-xr-x  2 rt  rt  512 Jan 18 08:19 myqueue

so the rt user has no permition to copy files into that directory.
The workaround is to chmod and remove the suid off the rtadmin, create 
the queue as root, then suid rtadmin back. 

Is there a way to fix this and how?

any advice greatly appreciated.

slava





From dan at justescape.com  Tue May 15 00:28:38 2001
From: dan at justescape.com (Dan Zak)
Date: Tue, 15 May 2001 00:28:38 -0400 (EDT)
Subject: [rt-users] correspondences not being delivered
Message-ID: <34580.192.168.1.37.989900918.squirrel@peepers>

If this topic has been discussed before please excuse my ingnorance.  I
installed RT 1.07 today and joined this list only a few moments ago.  I did
not see this issue mentioned in known bugs, so here I go.

My system:

RedHat Linux 6.2 / Kernel 2.2.18 + sec. patches/fixes to date
MySQL 3.23
RT 1.07
qmail 1.03
Apache 1.3.12

Note: qmail can emulate sendmail fairly well (configured RT to point to
qmail/bin/sendmail) so I set the $mail_options = "-oi -t";

I've created one queue and configured my aliases file to forward the
messages to the RT mail gateway.  The autoreply on creation feature works
correctly via web interface / and via inbound email messages.  When I
configure the queue parameters (Requestors section) to send email
notifications of each transaction, notifications are sent to the requestor.

Problem:
When I disable 'Send email notifications of each transaction (except
comment)' correspondences are not sent.  Any replies sent from within the
system are not forwarded to the requestor.  No message attempts are even
hitting my mail queue.  Any thoughts?  

On a side note, I am really impressed with what I've seen thus far, and 
welcome any tips/lessons learned anyone may have to share.  Thanks.


--Dan




From gary.berry at nrc.ca  Tue May 15 00:51:17 2001
From: gary.berry at nrc.ca (Gary Berry)
Date: Mon, 14 May 2001 21:51:17 -0700
Subject: [rt-users] RT 1.3.72 Apache configuration
Message-ID: <3B00B5C5.D4D333DA@nrc.ca>

I am a little confused about how to set up Apache to use the latest
version of RT.

When I enter the Virtual Host info listed in the README and try to
restart Apache
I get an error

Syntax error on line 774 of /etc/httpd/conf/httpd.conf:
Invalid command 'PerlModule', perhaps mis-spelled or defined by a module
not included in the server configuration
                                                          
[FAILED]                        

I am using Mandrake 7.2 and I find that there is more than one
httpd.conf file
there is also one called httpd-perl.conf and a subdirectory called
Vhosts with it's
own vhosts.conf file

I have fixed the path command to suit the installation of RT2 and it
still gives me the 
same error.

Am I putting the Virtual Hosts info in the wrong spot and if so where
should the info be 
inserted in the .conf file/s

Any help would be appreciated.

Thanks

PS. RT1 rocks and I would really like to see RT2 in action.



From feargal at online.thecia.ie  Wed May 16 11:43:22 2001
From: feargal at online.thecia.ie (Feargal Reilly)
Date: Wed, 16 May 2001 15:43:22 +0000
Subject: [rt-users] RT 1.3.72 Apache configuration 
In-Reply-To: Your message of "Mon, 14 May 2001 21:51:17 MST."
             <3B00B5C5.D4D333DA@nrc.ca> 
Message-ID: <200105161543.f4GFhMD83184@online.thecia.ie>

Maybe mod_perl hasn't been installed properly, make sure your using the right httpd binary - there may be more than one.
I ended up installing two apache - one with mod_perl, and one without.
There's a good article at perl.apache.org/guide/strategy.html

-Feargal.

    _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
   _/       _/   _/    _/  Systems Administrator,
  _/       _/   _/_/_/_/   The Communications Interactive Agency.
 _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8732249.


     I am a little confused about how to set up Apache to use the latest
     version of RT.
     
     When I enter the Virtual Host info listed in the README and try to
     restart Apache
     I get an error
     
     Syntax error on line 774 of /etc/httpd/conf/httpd.conf:
     Invalid command 'PerlModule', perhaps mis-spelled or defined by a module
     not included in the server configuration
                                                               
     [FAILED]                        
     
     I am using Mandrake 7.2 and I find that there is more than one
     httpd.conf file
     there is also one called httpd-perl.conf and a subdirectory called
     Vhosts with it's
     own vhosts.conf file
     
     I have fixed the path command to suit the installation of RT2 and it
     still gives me the 
     same error.
     
     Am I putting the Virtual Hosts info in the wrong spot and if so where
     should the info be 
     inserted in the .conf file/s
     
     Any help would be appreciated.
     
     Thanks
     
     PS. RT1 rocks and I would really like to see RT2 in action.
     
     _______________________________________________
     rt-users mailing list
     rt-users at lists.fsck.com
     http://lists.fsck.com/mailman/listinfo/rt-users



From Gilles-Eric.Descamps at SiliconAccess.com  Wed May 16 13:24:24 2001
From: Gilles-Eric.Descamps at SiliconAccess.com (Gilles-Eric Descamps)
Date: Wed, 16 May 2001 10:24:24 -0700
Subject: [rt-users] rt 1.0.7: modify mail template to include serail num to the speci
 fic problem
Message-ID: <C4E78CADEECCD411AD4600D0B7C9C36E060D5D@sa-usa-sj-po.sanjose.siliconaccess.com>

Hi All,
 
What is the variable you need to use to change your mail templates:
rt-1.0.7 issues a lot of mail, and I was only able to configure it
to display the generic URL of rt:
xxx/rt/webrt.cgi
 
I would like to have in those mails a direct link
to the history of the problem:
/rt/webrt.cgi?serial_num=82
<http://info.siliconaccess.com/rt/webrt.cgi?serial_num=82&display=History>
&display=History
 
How do I insert that serial_num in the template,
so that all mails refers directly to the specific problem ?
 
Thanks,

--
Gilles-Eric DESCAMPS




From jesse at fsck.com  Wed May 16 14:54:17 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 16 May 2001 14:54:17 -0400
Subject: [rt-users] rt 1.0.7: modify mail template to include serail num to the speci fic problem
In-Reply-To: <C4E78CADEECCD411AD4600D0B7C9C36E060D5D@sa-usa-sj-po.sanjose.siliconaccess.com>; from Gilles-Eric.Descamps@SiliconAccess.com on Wed, May 16, 2001 at 10:24:24AM -0700
References: <C4E78CADEECCD411AD4600D0B7C9C36E060D5D@sa-usa-sj-po.sanjose.siliconaccess.com>
Message-ID: <20010516145417.R1685@pallas.fsck.com>

Take a look at the autoreply template. It'll tell you that %serial_num% is
what you want.

        -j

On Wed, May 16, 2001 at 10:24:24AM -0700, Gilles-Eric Descamps wrote:
> Hi All,
>  
> What is the variable you need to use to change your mail templates:
> rt-1.0.7 issues a lot of mail, and I was only able to configure it
> to display the generic URL of rt:
> xxx/rt/webrt.cgi
>  
> I would like to have in those mails a direct link
> to the history of the problem:
> /rt/webrt.cgi?serial_num=82
> <http://info.siliconaccess.com/rt/webrt.cgi?serial_num=82&display=History>
> &display=History
>  
> How do I insert that serial_num in the template,
> so that all mails refers directly to the specific problem ?
>  
> Thanks,
> 
> --
> Gilles-Eric DESCAMPS
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov



From isaacsys at ee.ucr.edu  Wed May 16 19:33:19 2001
From: isaacsys at ee.ucr.edu (Systems Group (Isaac))
Date: Wed, 16 May 2001 16:33:19 -0700 (PDT)
Subject: [rt-users] webrt and mail problems
Message-ID: <Pine.LNX.4.30.0105161610460.23718-100000@storm.ucr.edu>

	I am having problems with rt 1.0.7 delivering mail from the web
interface when replying to a message.  The mail gets delivered to the
requestor and to the members of the queue.  In addition, it seems to parse
the address of whoever is replying wrong and tries to email to each token
of the address (space delimited).  For example the Reply-To field when
replying from the web  is "Isaac Saldana via RT <systems at ee.ucr.edu>" but
the From: field is  From: Isaac.Saldana.via.RT with no email address.  And
then I get emails  bounced to isaac,saldana,via.  This only happens when I
reply from the web interface and not from isaacsys's account using an
email client such as pine.  This is kinda weird cause in
lib/rt/support/mail.pm there is the command:
_____________________________________________________________________________
print  MAIL "Subject: [$rt::rtname \#". $in_serial_num . "] ($in_queue_id) $in_subject
Reply-To: $friendly_name <$temp_mail_alias>
From: $friendly_name <$temp_mail_alias>
To: $in_recipient
Cc: $in_cc
Bcc: $in_bcc
X-Request-ID: $in_serial_num
X-RT-Loop-Prevention: $rt::rtname
X-Sender: $in_current_user
X-Managed-By: Request Tracker $rt::rtversion (http://www.fsck.com/projects/rt)
Precedence: bulk

$template
-------------------------------------------- Managed by Request Tracker\n";
_____________________________________________________________________________

which sets Reply-To: and From: to be the same.  I am using sendmail with
the default options that came with rt.  Has anyone had this problem?  I
also tried setting $mailprog="(cat ->/tmp/foo;cat /tmp/foo)|/usr/lib/sendmail"
to see what was the email being sent and the From: and Reply-To: fields
were the same and correct.  Rt was working fine and then started doing
this.  Thanks for any help.


-- 
  Isaac Saldana




From rshaw at mxim.com  Wed May 16 19:52:51 2001
From: rshaw at mxim.com (Robert Shaw)
Date: Wed, 16 May 2001 16:52:51 -0700
Subject: [rt-users] problem with install of 1.3.72
Message-ID: <20010516165251.A205@arizona2.mxim.com>

Hi,

I'm having a problem with installation of the 1.3 series (1.3.72 specifically).
The installation goes just fine until it runs the following:

perl /usr/local/rt/etc/insertdata

I get a user creation error:

RT::Handle=HASH(0xf4efc) no row id returned on row creation at /usr/pack/perl-5.6.0-jp/lib/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34.
Creating system user...Could not create user

I read an earlier post that indicated that the DBI or DBD::mysql packages in
Perl might be installed incorrectly. I've gone back and reinstalled them
twice to no luck.

Can anyone help me track this problem down???

Thanks!
-Robert



From jesse at fsck.com  Wed May 16 19:59:26 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 16 May 2001 19:59:26 -0400
Subject: [rt-users] problem with install of 1.3.72
In-Reply-To: <20010516165251.A205@arizona2.mxim.com>; from rshaw@mxim.com on Wed, May 16, 2001 at 04:52:51PM -0700
References: <20010516165251.A205@arizona2.mxim.com>
Message-ID: <20010516195926.I1685@pallas.fsck.com>

DBD::mysql 2.0 is badly broken,  
        perl -MCPAN -e'install DBD::mysql::Install;' might do it.
Otherwise, grab the latest Msql-Mysql-Modules and install it by hand.

        -j
On Wed, May 16, 2001 at 04:52:51PM -0700, Robert Shaw wrote:
> Hi,
> 
> I'm having a problem with installation of the 1.3 series (1.3.72 specifically).
> The installation goes just fine until it runs the following:
> 
> perl /usr/local/rt/etc/insertdata
> 
> I get a user creation error:
> 
> RT::Handle=HASH(0xf4efc) no row id returned on row creation at /usr/pack/perl-5.6.0-jp/lib/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34.
> Creating system user...Could not create user
> 
> I read an earlier post that indicated that the DBI or DBD::mysql packages in
> Perl might be installed incorrectly. I've gone back and reinstalled them
> twice to no luck.
> 
> Can anyone help me track this problem down???
> 
> Thanks!
> -Robert
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov



From rshaw at arizona.mxim.com  Thu May 17 12:56:05 2001
From: rshaw at arizona.mxim.com (Robert Shaw)
Date: Thu, 17 May 2001 09:56:05 -0700
Subject: [rt-users] problem with install of 1.3.72
In-Reply-To: <20010516195926.I1685@pallas.fsck.com>; from jesse@fsck.com on Wed, May 16, 2001 at 07:59:26PM -0400
References: <20010516165251.A205@arizona2.mxim.com> <20010516195926.I1685@pallas.fsck.com>
Message-ID: <20010517095605.F760@arizona2.mxim.com>

Hi Jesse,

I tried installing the DBD::mysql::Install which did install and properly
test the Msql-Mysql-modules. However, I still get the error. Do I need to
somehow remove/deinstall the old module or anything else to make sure it's
cleared out properly?

Here's the error again:
perl /home/rshaw/pack/rt-1.3.72-rs/etc/insertdata
RT::Handle=HASH(0xf78a8) no row id returned on row creation at /usr/pack/perl-5.6.0-jp/lib/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34.
Creating system user...Could not create user

I must be doing something wrong.

Thanks,
-Robert



From miker at softcoin.com  Thu May 17 14:24:25 2001
From: miker at softcoin.com (Mike Reiling)
Date: Thu, 17 May 2001 11:24:25 -0700
Subject: [rt-users] Email Commands
Message-ID: <a0510030eb729c73d1987@[192.168.1.18]>

We have a web based form on our website that allow users to submit 
support questions.  The form is just emailed to our support team 
here.  We would like to add an RT command to the email that would 
filter it into the right "Area" depending on which form they filled 
out.  Without putting a username/password in the email, and since I 
do not know the serial number yet, is there a way to do this?

Thanks everyone,
Mike
-- 
                            '''                   \|/
                           (o o)                 (O O)
/---------------------oOO--(_)--OOo---------o00--(_)--00o---------------\
|    Mike Reiling     |Systems & Network Administrator| (415)401-2869 V |
|mreiling at softcoin.com|         SoftCoin, Inc         | (510)333-5140 C |
\-----------------------------------------------------------------------/



From simon.g at claycrossbs.co.uk  Thu May 10 09:31:26 2001
From: simon.g at claycrossbs.co.uk (Simon Griffiths)
Date: Thu, 10 May 2001 14:31:26 +0100
Subject: [rt-users] FreeBSD & make buildworld.
Message-ID: <NEBBJFKEHEOLHKCGOHFOKEFMCHAA.simon.g@claycrossbs.co.uk>

Hi guys,

Just some info for you people out there running RT on FreeBSD.  I've just
CVSup'd this morning and it seems something odd happens to which the only
reason I can think of is that (cpan,perl,something else) has been upgraded.

Following installing a new world I found RT refused to work with the
following error.

[Thu May 10 14:20:05 2001] [error] [client 192.3.6.187] Premature end of
script headers: /usr/home/rt/bin/cgi/webrt.cgi
[Thu May 10 14:23:32 2001] [error] [client 192.3.6.187] (13)Permission
denied: mod_mime_magic: can't read `/usr/home/rt/bin/cgi/webrt.cgi'
Undefined subroutine CGI::Vars

To work around this I found we had to re-install CGI::Vars here, via a
simple testdeps -fix.

If you have similar problems after a recent build/install world I suggest
you tag onto the end of your scripts something to testdeps and report any
failures.

Hope this helps.

--
Simon Griffiths
Systems Administrator - Clay Cross Building Society
Tel:+44(0)1246 862120 - Fax: +44(0)1246 250397




From davide at pizzarotti.it  Mon May  7 05:19:57 2001
From: davide at pizzarotti.it (Davide Carnevali)
Date: Mon, 07 May 2001 11:19:57 +0200
Subject: [rt-users] PROBLEM WITH RT
Message-ID: <3AF668BD.BA3394A0@pizzarotti.it>

Hi,
I've set up RT verdion 1.0.7 correctly, i can access to the web
interface, but if i send an e-mail to rt at mydomain
sendemail tells me:

"Return-Path: <MAILER-DAEMON at YAST_ASK>
Date: Mon, 7 May 2001 11:03:14 +0200
To: root at homer.pizzarotti.it
Subject: Returned mail: see transcript for details
Auto-Submitted: auto-generated (failure)

[Part #1: Type: text/plain, Encoding: 7bit, Size: 433]

The original message was received at Mon, 7 May 2001 11:03:14 +0200
from root at localhost

   ----- The following addresses had permanent fatal errors -----
| /opt/rt/bin/rt-mailgate ced correspond
    (reason: 127)
    (expanded from: rt)

   ----- Transcript of session follows -----
sh: /opt/rt/bin/rt-mailgate.ced.correspond: No such file or directory
554 5.3.0 | /opt/rt/bin/rt-mailgate ced correspond... unknown mailer
error 127"

I've also set the right alias in /etc/aliases (i've set:  rt: 
/opt/bin/rt/mailgate ced correspond )

I'm using Suse Linux 7.1 with kernel 2.4.0


The output of perl -VSummary of my perl5 (revision 5.0 version 6
subversion 0) configuration:
  Platform:
    osname=linux, osvers=2.4.0, archname=i586-linux
    uname='linux manson 2.4.0 #1 wed aug 2 20:22:26 gmt 2000 i686
unknown '
    config_args='-ds -e -Dprefix=/usr -Di_db -Di_dbm -Di_ndbm -Di_gdbm'
    hint=recommended, useposix=true, d_sigaction=define
    usethreads=undef use5005threads=undef useithreads=undef
usemultiplicity=unde
f
    useperlio=undef d_sfio=undef uselargefiles=define 
    use64bitint=undef use64bitall=undef uselongdouble=undef
usesocks=undef
  Compiler:
    cc='cc', optimize='-O2 -pipe', gccversion=2.95.2 19991024 (release)
    cppflags='-fno-strict-aliasing -I/usr/local/include'
    ccflags ='-fno-strict-aliasing -I/usr/local/include
-D_LARGEFILE_SOURCE -D_F
ILE_OFFSET_BITS=64'
    stdchar='char', d_stdstdio=define, usevfork=false
    intsize=4, longsize=4, ptrsize=4, doublesize=8
    d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
    ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t',
lseeksize
=8
    alignbytes=4, usemymalloc=n, prototype=define
  Linker and Libraries:
    ld='cc', ldflags =' -L/usr/local/lib'
    libpth=/usr/local/lib /lib /usr/lib
    libs=-lnsl -ldl -lm -lc -lcrypt
    libc=, so=so, useshrplib=false, libperl=libperl.a
  Dynamic Linking:
    dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-rdynamic'
    cccdlflags='-fpic', lddlflags='-shared -L/usr/local/lib'


Characteristics of this binary (from libperl): 
  Compile-time options: USE_LARGE_FILES
  Built under linux
  Compiled at Jan 19 2001 05:42:10
@INC:
    /usr/lib/perl5/5.6.0/i586-linux
    /usr/lib/perl5/5.6.0
    /usr/lib/perl5/site_perl/5.6.0/i586-linux
    /usr/lib/perl5/site_perl/5.6.0
    /usr/lib/perl5/site_perl
    .
"

I'm running Apache 1.3.17


Please let me know.
Thanx a lot,


		Davide Carnevali

-- 
+----------------------------------------------------------------+
+	The electrons of this E-mail are 100% recycled		 +
+----------------------------------------------------------------+



From jesse at fsck.com  Thu May 17 14:42:03 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 17 May 2001 14:42:03 -0400
Subject: [rt-users] setting up as web front end for end users
In-Reply-To: <3AE6C356.A128E89C@sbox.tu-graz.ac.at>; from nozone@sbox.tu-graz.ac.at on Wed, Apr 25, 2001 at 02:30:14PM +0200
References: <3AE6C356.A128E89C@sbox.tu-graz.ac.at>
Message-ID: <20010517144203.L1685@pallas.fsck.com>

You also need to grant the right "SeeQueue" to everyone for the queues
that you want everyone to see.

        -j


On Wed, Apr 25, 2001 at 02:30:14PM +0200, Andreas Leitner wrote:
> Hi,
> 
> I just installed RT 1.3.70. Everything is configured except for the
> mail stuff. I would like to set it up for end users (the clients) to
> issue tickets via the web interface.
> 
> A client has a problem and got a support URL from us. He enters the
> url in his favorite browser (enters a username/passwrd maybe) and gets
> to an easy to use bullet proof web site where he can describe his
> problem and hit "submit".
> 
> But the problem I currently have is that for any new user I create
> there are no queues available to post to (the drop down box is empty).
> Root can select the queue "general" though. I granted Everyone the
> right to create tickets for general, but it still seems not to work. 
> 
> does anybody know what i am doing wrong?
> 
> 
> tia,
> Andreas
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Linux is like a Vorlon.  It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.



From jesse at fsck.com  Thu May 17 15:18:23 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 17 May 2001 15:18:23 -0400
Subject: [rt-users] PROBLEM WITH RT
In-Reply-To: <3AF668BD.BA3394A0@pizzarotti.it>; from davide@pizzarotti.it on Mon, May 07, 2001 at 11:19:57AM +0200
References: <3AF668BD.BA3394A0@pizzarotti.it>
Message-ID: <20010517151823.R1685@pallas.fsck.com>

I'll bet you need quotes around the statement....


On Mon, May 07, 2001 at 11:19:57AM +0200, Davide Carnevali wrote:
> Hi,
> I've set up RT verdion 1.0.7 correctly, i can access to the web
> interface, but if i send an e-mail to rt at mydomain
> sendemail tells me:
> 
> "Return-Path: <MAILER-DAEMON at YAST_ASK>
> Date: Mon, 7 May 2001 11:03:14 +0200
> To: root at homer.pizzarotti.it
> Subject: Returned mail: see transcript for details
> Auto-Submitted: auto-generated (failure)
> 
> [Part #1: Type: text/plain, Encoding: 7bit, Size: 433]
> 
> The original message was received at Mon, 7 May 2001 11:03:14 +0200
> from root at localhost
> 
>    ----- The following addresses had permanent fatal errors -----
> | /opt/rt/bin/rt-mailgate ced correspond
>     (reason: 127)
>     (expanded from: rt)
> 
>    ----- Transcript of session follows -----
> sh: /opt/rt/bin/rt-mailgate.ced.correspond: No such file or directory
> 554 5.3.0 | /opt/rt/bin/rt-mailgate ced correspond... unknown mailer
> error 127"
> 
> I've also set the right alias in /etc/aliases (i've set:  rt: 
> /opt/bin/rt/mailgate ced correspond )
> 
> I'm using Suse Linux 7.1 with kernel 2.4.0
> 
> 
> The output of perl -VSummary of my perl5 (revision 5.0 version 6
> subversion 0) configuration:
>   Platform:
>     osname=linux, osvers=2.4.0, archname=i586-linux
>     uname='linux manson 2.4.0 #1 wed aug 2 20:22:26 gmt 2000 i686
> unknown '
>     config_args='-ds -e -Dprefix=/usr -Di_db -Di_dbm -Di_ndbm -Di_gdbm'
>     hint=recommended, useposix=true, d_sigaction=define
>     usethreads=undef use5005threads=undef useithreads=undef
> usemultiplicity=unde
> f
>     useperlio=undef d_sfio=undef uselargefiles=define 
>     use64bitint=undef use64bitall=undef uselongdouble=undef
> usesocks=undef
>   Compiler:
>     cc='cc', optimize='-O2 -pipe', gccversion=2.95.2 19991024 (release)
>     cppflags='-fno-strict-aliasing -I/usr/local/include'
>     ccflags ='-fno-strict-aliasing -I/usr/local/include
> -D_LARGEFILE_SOURCE -D_F
> ILE_OFFSET_BITS=64'
>     stdchar='char', d_stdstdio=define, usevfork=false
>     intsize=4, longsize=4, ptrsize=4, doublesize=8
>     d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
>     ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t',
> lseeksize
> =8
>     alignbytes=4, usemymalloc=n, prototype=define
>   Linker and Libraries:
>     ld='cc', ldflags =' -L/usr/local/lib'
>     libpth=/usr/local/lib /lib /usr/lib
>     libs=-lnsl -ldl -lm -lc -lcrypt
>     libc=, so=so, useshrplib=false, libperl=libperl.a
>   Dynamic Linking:
>     dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-rdynamic'
>     cccdlflags='-fpic', lddlflags='-shared -L/usr/local/lib'
> 
> 
> Characteristics of this binary (from libperl): 
>   Compile-time options: USE_LARGE_FILES
>   Built under linux
>   Compiled at Jan 19 2001 05:42:10
> @INC:
>     /usr/lib/perl5/5.6.0/i586-linux
>     /usr/lib/perl5/5.6.0
>     /usr/lib/perl5/site_perl/5.6.0/i586-linux
>     /usr/lib/perl5/site_perl/5.6.0
>     /usr/lib/perl5/site_perl
>     .
> "
> 
> I'm running Apache 1.3.17
> 
> 
> Please let me know.
> Thanx a lot,
> 
> 
> 		Davide Carnevali
> 
> -- 
> +----------------------------------------------------------------+
> +	The electrons of this E-mail are 100% recycled		 +
> +----------------------------------------------------------------+
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Pelcgb-serrqbz abj!



From kstaff at paragoninnovations.com  Thu May 17 15:38:52 2001
From: kstaff at paragoninnovations.com (Kris)
Date: Thu, 17 May 2001 14:38:52 -0500
Subject: [rt-users] General Questions on Permissions
References: <200105171352090410.012C463A@mail.paragoninnovations.com>
Message-ID: <200105171438520920.01570F1E@mail.paragoninnovations.com>

I am looking for an issue tracking system and I'm impressed with RT.
 
What I can't figure out from the website is:
 
1) Can I limit users to the extent that they don't know that a queue even exists?  In other words,
the list of queues that they see are a subset of the queues in the system.
 
2) I believe I saw that I could limit a user to only submitting an issue/bug (not modifying).  Can
I limit other users, by allowing them to modify but not delete?
 
Thanks,
Kris

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From rshaw at arizona.mxim.com  Thu May 17 15:41:20 2001
From: rshaw at arizona.mxim.com (Robert Shaw)
Date: Thu, 17 May 2001 12:41:20 -0700
Subject: [rt-users] problem with install of 1.3.72
In-Reply-To: <20010517095605.F760@arizona2.mxim.com>; from rshaw@arizona.mxim.com on Thu, May 17, 2001 at 09:56:05AM -0700
References: <20010516165251.A205@arizona2.mxim.com> <20010516195926.I1685@pallas.fsck.com> <20010517095605.F760@arizona2.mxim.com>
Message-ID: <20010517124120.R760@arizona2.mxim.com>

FYI, to others that may have run into this. Jesse and I found that (in my case)
if I manually installed the previous Msql-Mysql-modules release v1.2215 instead
of the latest 1.2216 release, this problem went away.

Hope that helps anyone else.

Thanks Jesse.

regards,
-Robert

On Thu, May 17, 2001 at 09:56:05AM -0700, Robert Shaw wrote:
> Here's the error again:
> perl /home/rshaw/pack/rt-1.3.72-rs/etc/insertdata
> RT::Handle=HASH(0xf78a8) no row id returned on row creation at /usr/pack/perl-5.6.0-jp/lib/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34.
> Creating system user...Could not create user



From feargal at online.thecia.ie  Thu May 17 21:28:45 2001
From: feargal at online.thecia.ie (Feargal Reilly)
Date: Fri, 18 May 2001 01:28:45 +0000
Subject: [rt-users] General Questions on Permissions 
In-Reply-To: Your message of "Thu, 17 May 2001 14:38:52 EST."
             <200105171438520920.01570F1E@mail.paragoninnovations.com> 
Message-ID: <200105180128.f4I1SjD57330@online.thecia.ie>

     --=====_99012833226500=_
     Content-Type: multipart/alternative; boundary="=====_99012833219169=_"
     
     --=====_99012833219169=_
     Content-Type: text/plain; charset="ISO-8859-1"
     Content-Transfer-Encoding: quoted-printable
     
     I am looking for an issue tracking system and I'm impressed with RT.
      
     What I can't figure out from the website is:
      
     1) Can I limit users to the extent that they don't know that a queue even=
      exists?  In other words,
     the list of queues that they see are a subset of the queues in the system.

Yes, users are granted rights, and you can limit the queues they have access to.
      
     2) I believe I saw that I could limit a user to only submitting an=
      issue/bug (not modifying).  Can
     I limit other users, by allowing them to modify but not delete?
      
In the 'stable' version, rt-1.0.x you can't as such, but in the development version, 1.3.x, you can.

-Feargal.

    _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
   _/       _/   _/    _/  Systems Administrator,
  _/       _/   _/_/_/_/   The Communications Interactive Agency.
 _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8157621.

     
     --=====_99012833219169=_
     Content-Type: text/html; charset="us-ascii"
     
     <!DOCTYPE HTML PUBLIC "-//W3C//DTD W3 HTML//EN">
     <HTML>
     <HEAD>
     
     <META content="text/html; charset=iso-8859-1" http-equiv=Content-Type>
     <META content='"MSHTML 4.72.3110.7"' name=GENERATOR>
     </HEAD>
     <BODY bgColor=#ffffff style="FONT-FAMILY: Arial" text=#000000>
     <DIV><FONT color=#000000 size=2>I am looking for an issue tracking system and 
     I'm impressed with RT.</FONT></DIV>
     <DIV><FONT color=#000000 size=2></FONT>&nbsp;</DIV>
     <DIV><FONT color=#000000 size=2>What I can't figure out from the website 
     is:</FONT></DIV>
     <DIV><FONT color=#000000 size=2></FONT>&nbsp;</DIV>
     <DIV><FONT color=#000000 size=2>1) Can I limit users to the extent that they 
     don't know that a queue even exists?&nbsp; In other words,</FONT></DIV>
     <DIV><FONT size=2>the list of queues that they see are a subset of the queues in 
     the system.</FONT></DIV>
     <DIV><FONT size=2></FONT>&nbsp;</DIV>
     <DIV><FONT size=2>2) I believe I saw that I could limit a user to only 
     submitting an issue/bug (not modifying).&nbsp; Can</FONT></DIV>
     <DIV><FONT size=2>I limit other users, by allowing them to modify but not 
     delete?</FONT></DIV>
     <DIV><FONT size=2></FONT>&nbsp;</DIV>
     <DIV><FONT size=2>Thanks,</FONT></DIV>
     <DIV><FONT size=2>Kris</FONT></DIV></BODY></HTML>
     
     
     --=====_99012833219169=_--
     
     --=====_99012833226500=_
     Content-Type: text/x-vcard; name="Kris Stafford.vcf"
     Content-Transfer-Encoding: 7bit
     Content-Disposition: attachment; filename="Kris Stafford.vcf"
     
     BEGIN:VCARD
     VERSION:2.1
     FN:Kris Stafford
     EMAIL;INTERNET:kstaff at paragoninnovations.com
     TEL:(972) 265-6000
     TEL;FAX:(972) 265-6010
     ORG:Paragon Innovation, Inc.
     NOTE;ENCODING=QUOTED-PRINTABLE:----------------------------------------------------------=0D=0APARAGON =
     INNOVATIONS, INC.=0D=0ANavigating Your Embedded System Design=0D=0A* =
     Responsive * Innovative * On-time/On-budget *=0D=0AIs your embedded =
     system INTERNET ENABLED?=0D=0AAsk me how Paragon can help.=0D=0A  =
       Web: www.paragoninnovations.com=0D=0A----------------------------------------------------------
     ADR;PREF:2100 10th Street;Suite 100;;Plano;TX;75074-9016;USA
     ADR;WORK;ENCODING=QUOTED-PRINTABLE:;;2100 =
     10th Street=0D=0ASuite 100;Plano;TX;75074-9016;USA
     END:VCARD
     
     --=====_99012833226500=_--
     
     
     _______________________________________________
     rt-users mailing list
     rt-users at lists.fsck.com
     http://lists.fsck.com/mailman/listinfo/rt-users



From shane at tacni.net  Fri May 18 03:21:47 2001
From: shane at tacni.net (Shane Allen)
Date: Fri, 18 May 2001 07:21:47 GMT
Subject: [rt-users] unable to add message to queue, 1.0.7
Message-ID: <20010518072147.74534.qmail@pendragon.tacni.net>

I created a queue "test". I also added a user admin (in anticipation of
removing the root user) with my email address. This user was set as an rt
admin, and has manipulate access to the queue "test".  I am running qmail
on FreeBSD. I added to /var/qmail/alias the following:

.qmail-rt-test:
|/usr/local/rt/bin/rt-mailgate test correspond

I've tested the alias with a simple perl test script, and arguments are
getting passed correctly. The return message (shown below) leads me to
believe that the message is getting passed to the script correctly as well.

What I think based on what I can tell is that for some reason the mailgate
is not realizing that it should add the job to the "test" queue. I think
this because in the subject of the return message it has (_rt_system) which
is a subdir under the queue directory that was created by default. I'm not
sure if I'm reading it right. My next test will be to enable the extended
syntax and mess with some debug options and the like, but I wanted to see
if anyone had any idea what was going on before I messed with it.

Which brings up another question: are debug messages written to a logfile,
or to stdout/stderr? I'm operating on very little sleep (I hate quick
deadlines, but the pay is good), so if there was a Makefile option for the
debug log save path, then forgive this question. ;)

TIA -- return message below:

Subject: [host.net #0] (_rt_system) RT Error: test
To: shane at tacni.net

There has been an error:
There has been an error with your request:
You don't have permission to create requests in this queue. Either you're
not a queue member or non-members aren't allowed to create requests in this
queue.

Your message is reproduced below:

test
--
Shane <shane at tacni.net>

Teamwork is essential -- it allows you to blame someone else.


--- Headers Follow ---

Date: Fri, 18 May 2001 00:47:30 -0500
To: rt-test at host.net
From: me <shane at tacni.net>
Subject: test

-------------------------------------------- Managed by Request Tracker



From okrouhly at civ.zcu.cz  Fri May 18 03:35:26 2001
From: okrouhly at civ.zcu.cz (Jan Okrouhly)
Date: Fri, 18 May 2001 09:35:26 +0200 (CEST)
Subject: [rt-users] webrt and mail problems
In-Reply-To: <Pine.LNX.4.30.0105161610460.23718-100000@storm.ucr.edu>
Message-ID: <Pine.LNX.4.33.0105180911070.17087-100000@satyr1.zcu.cz>

On Wed, 16 May 2001, Systems Group (Isaac) wrote:

>
> 	I am having problems with rt 1.0.7 delivering mail from the web
> interface when replying to a message.  The mail gets delivered to the
> requestor and to the members of the queue.  In addition, it seems to parse
> the address of whoever is replying wrong and tries to email to each token
> of the address (space delimited).  For example the Reply-To field when
> replying from the web  is "Isaac Saldana via RT <systems at ee.ucr.edu>" but
> the From: field is  From: Isaac.Saldana.via.RT with no email address.  And
> then I get emails  bounced to isaac,saldana,via.  This only happens when I
> reply from the web interface and not from isaacsys's account using an
> email client such as pine.  This is kinda weird cause in
> lib/rt/support/mail.pm there is the command:
> _____________________________________________________________________________
> print  MAIL "Subject: [$rt::rtname \#". $in_serial_num . "] ($in_queue_id) $in_subject
> Reply-To: $friendly_name <$temp_mail_alias>
> From: $friendly_name <$temp_mail_alias>
> To: $in_recipient
> Cc: $in_cc
> Bcc: $in_bcc
> X-Request-ID: $in_serial_num
> X-RT-Loop-Prevention: $rt::rtname
> X-Sender: $in_current_user
> X-Managed-By: Request Tracker $rt::rtversion (http://www.fsck.com/projects/rt)
> Precedence: bulk
>
> $template
> -------------------------------------------- Managed by Request Tracker\n";
> _____________________________________________________________________________
>
> which sets Reply-To: and From: to be the same.  I am using sendmail with
> the default options that came with rt.  Has anyone had this problem?  I

We have got similar problem (RT 1.0.7 & postfix):

original
From: "Michal Zdenek,Ing.,Ph.D." <pospech at kxx.zcu.cz>
was tried to be delivered as
From: "RT:"@hyper.zcu.cz, Michal at hyper.zcu.cz,
     Zdenek at hyper.zcu.cz, Ing. at hyper.zcu.cz,
     "Ph.D.\"  via operator at zcu.cz\"" <operator at zcu.cz>

> also tried setting $mailprog="(cat ->/tmp/foo;cat /tmp/foo)|/usr/lib/sendmail"
> to see what was the email being sent and the From: and Reply-To: fields
> were the same and correct.  Rt was working fine and then started doing
> this.  Thanks for any help.

When did it started (after upgrade from 1.0.6?)? It could help to find out
what changed wrong in the code... I'm actually too busy to look closer at
the problem/bug ;-(.

>
>
> --
>   Isaac Saldana
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>


Jan Okrouhly
---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz---
Laboratory for Computer Science             |    phone: (420 19) 7491588
University of West Bohemia                  | location: Univerzitni 22
Americka 42, 306 14 Pilsen, Czech Republic  |     room: UI404
------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU-





From klaus.hoffmann at s3-med.de  Fri May 18 03:40:00 2001
From: klaus.hoffmann at s3-med.de (Klaus Hoffmann)
Date: Fri, 18 May 2001 09:40:00 +0200
Subject: [rt-users] LINUX 2.2.16 Authorisation Problems
Message-ID: <3B04D1D0.6BCF5D39@s3-med.de>

Hello All,

I?m new to RT and  installed rt-1.0.7. I can work rtq and the CLI.
Everything?s  alright. When try to use the Web-interface, the APACHE 
resturns the following message:

[Fri May 18 08:27:53 2001] [error] [client 192.0.1.68] (13)Permission
denied: mod_mime_magic: can't read `/opt/rt/bin/cgi/admin-webrt.cgi'
Can't locate object method "new" via package "Digest::MD5" at
/opt/rt/lib/rt/ui/web/auth.pm line 36, <DATA> chunk 64.
[Fri May 18 08:27:54 2001] [error] [client 192.0.1.68] Premature end of
script headers: /opt/rt/bin/cgi/admin-webrt.cgi

In the http.conf I added he lines:

#
# WebRT Aliases by KHo
#
Alias /webrt/ "/opt/rt/lib/images/"
ScriptAlias /rt/ "/opt/rt/bin/cgi/"
 
# Wenn mod_mysql genutzt wird...
<Directory "/opt/rt/bin/cgi/">
            AllowOverride all
            Options None
            Order allow,deny
            Allow from all
</Directory>
#
# End of WebRT Aliases
#

In config.pm, the auth_mechanism ist set to cookies.
There is no .htaccess file in rt/bin/cgi.

Can you give me a hint, what?s wrong?

Regards. 
Klaus Hoffmann

-- 
Klaus Hoffmann			EMail:  klaus.hoffmann at s3-med.de
HOFFMANN Consulting		Tel.: 	+49-7161-989464
Unternehmensberatungs GmbH	Fax:	+49-7161-989466
Zeisigweg 1			Mobil: 	+49-170-2033183
D-73054 Eislingen		Mobilfx:+49-170-132033230



From alesh at sportina.si  Fri May 18 03:56:03 2001
From: alesh at sportina.si (Alesh Mustar)
Date: Fri, 18 May 2001 09:56:03 +0200
Subject: [rt-users] LINUX 2.2.16 Authorisation Problems
References: <3B04D1D0.6BCF5D39@s3-med.de>
Message-ID: <3B04D593.9090201@sportina.si>

Which distribution are you using?

What are the permissions on /opt ? Re-check them?

As which user is apache running?

A.

Klaus Hoffmann wrote:

> Hello All,
> 
> I?m new to RT and  installed rt-1.0.7. I can work rtq and the CLI.
> Everything?s  alright. When try to use the Web-interface, the APACHE 
> resturns the following message:
> 
> [Fri May 18 08:27:53 2001] [error] [client 192.0.1.68] (13)Permission
> denied: mod_mime_magic: can't read `/opt/rt/bin/cgi/admin-webrt.cgi'
> Can't locate object method "new" via package "Digest::MD5" at
> /opt/rt/lib/rt/ui/web/auth.pm line 36, <DATA> chunk 64.
> [Fri May 18 08:27:54 2001] [error] [client 192.0.1.68] Premature end of
> script headers: /opt/rt/bin/cgi/admin-webrt.cgi
> 
> In the http.conf I added he lines:
> 
> #
> # WebRT Aliases by KHo
> #
> Alias /webrt/ "/opt/rt/lib/images/"
> ScriptAlias /rt/ "/opt/rt/bin/cgi/"
>  
> # Wenn mod_mysql genutzt wird...
> <Directory "/opt/rt/bin/cgi/">
>             AllowOverride all
>             Options None
>             Order allow,deny
>             Allow from all
> </Directory>
> #
> # End of WebRT Aliases
> #
> 
> In config.pm, the auth_mechanism ist set to cookies.
> There is no .htaccess file in rt/bin/cgi.
> 
> Can you give me a hint, what?s wrong?
> 
> Regards. 
> Klaus Hoffmann
> 






From isaacsys at ee.ucr.edu  Fri May 18 05:05:14 2001
From: isaacsys at ee.ucr.edu (Systems Group (Isaac))
Date: Fri, 18 May 2001 02:05:14 -0700 (PDT)
Subject: [rt-users] webrt and mail problems
In-Reply-To: <Pine.LNX.4.33.0105180911070.17087-100000@satyr1.zcu.cz>
Message-ID: <Pine.LNX.4.33.0105180202130.13649-100000@warmachine.ee.ucr.edu>

	Actually I was running 1.0.6.  It started doing that and tried
upgrading to 1.0.7 to see if that would fix it but it didnt.

On Fri, 18 May 2001, Jan Okrouhly wrote:

> On Wed, 16 May 2001, Systems Group (Isaac) wrote:
>
> >
> > 	I am having problems with rt 1.0.7 delivering mail from the web
> > interface when replying to a message.  The mail gets delivered to the
> > requestor and to the members of the queue.  In addition, it seems to parse
> > the address of whoever is replying wrong and tries to email to each token
> > of the address (space delimited).  For example the Reply-To field when
> > replying from the web  is "Isaac Saldana via RT <systems at ee.ucr.edu>" but
> > the From: field is  From: Isaac.Saldana.via.RT with no email address.  And
> > then I get emails  bounced to isaac,saldana,via.  This only happens when I
> > reply from the web interface and not from isaacsys's account using an
> > email client such as pine.  This is kinda weird cause in
> > lib/rt/support/mail.pm there is the command:
> > _____________________________________________________________________________
> > print  MAIL "Subject: [$rt::rtname \#". $in_serial_num . "] ($in_queue_id) $in_subject
> > Reply-To: $friendly_name <$temp_mail_alias>
> > From: $friendly_name <$temp_mail_alias>
> > To: $in_recipient
> > Cc: $in_cc
> > Bcc: $in_bcc
> > X-Request-ID: $in_serial_num
> > X-RT-Loop-Prevention: $rt::rtname
> > X-Sender: $in_current_user
> > X-Managed-By: Request Tracker $rt::rtversion (http://www.fsck.com/projects/rt)
> > Precedence: bulk
> >
> > $template
> > -------------------------------------------- Managed by Request Tracker\n";
> > _____________________________________________________________________________
> >
> > which sets Reply-To: and From: to be the same.  I am using sendmail with
> > the default options that came with rt.  Has anyone had this problem?  I
>
> We have got similar problem (RT 1.0.7 & postfix):
>
> original
> From: "Michal Zdenek,Ing.,Ph.D." <pospech at kxx.zcu.cz>
> was tried to be delivered as
> From: "RT:"@hyper.zcu.cz, Michal at hyper.zcu.cz,
>      Zdenek at hyper.zcu.cz, Ing. at hyper.zcu.cz,
>      "Ph.D.\"  via operator at zcu.cz\"" <operator at zcu.cz>
>
> > also tried setting $mailprog="(cat ->/tmp/foo;cat /tmp/foo)|/usr/lib/sendmail"
> > to see what was the email being sent and the From: and Reply-To: fields
> > were the same and correct.  Rt was working fine and then started doing
> > this.  Thanks for any help.
>
> When did it started (after upgrade from 1.0.6?)? It could help to find out
> what changed wrong in the code... I'm actually too busy to look closer at
> the problem/bug ;-(.
>
> >
> >
> > --
> >   Isaac Saldana
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
>
> Jan Okrouhly
> ---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz---
> Laboratory for Computer Science             |    phone: (420 19) 7491588
> University of West Bohemia                  | location: Univerzitni 22
> Americka 42, 306 14 Pilsen, Czech Republic  |     room: UI404
> ------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU-
>
>

-- 
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
                                        |
  Isaac Saldana                         |  Office: Bourns Hall B213
  Systems Administrator                 |  Phone: (909) 787-2452
  College of Engineering                |  Fax: (909) 787-2425
  Department of Electrical Engineering  |  Email: isaldana at ee.ucr.edu
  University of California, Riverside   |  http://www.ee.ucr.edu/~isaldana
                                        |
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=




From jesse at fsck.com  Fri May 18 09:39:51 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 18 May 2001 09:39:51 -0400
Subject: [rt-users] LINUX 2.2.16 Authorisation Problems
In-Reply-To: <3B04D1D0.6BCF5D39@s3-med.de>; from klaus.hoffmann@s3-med.de on Fri, May 18, 2001 at 09:40:00AM +0200
References: <3B04D1D0.6BCF5D39@s3-med.de>
Message-ID: <20010518093951.F747@pallas.fsck.com>

you need to install Digest::MD5


On Fri, May 18, 2001 at 09:40:00AM +0200, Klaus Hoffmann wrote:
> Hello All,
> 
> I?m new to RT and  installed rt-1.0.7. I can work rtq and the CLI.
> Everything?s  alright. When try to use the Web-interface, the APACHE 
> resturns the following message:
> 
> [Fri May 18 08:27:53 2001] [error] [client 192.0.1.68] (13)Permission
> denied: mod_mime_magic: can't read `/opt/rt/bin/cgi/admin-webrt.cgi'
> Can't locate object method "new" via package "Digest::MD5" at
> /opt/rt/lib/rt/ui/web/auth.pm line 36, <DATA> chunk 64.
> [Fri May 18 08:27:54 2001] [error] [client 192.0.1.68] Premature end of
> script headers: /opt/rt/bin/cgi/admin-webrt.cgi
> 
> In the http.conf I added he lines:
> 
> #
> # WebRT Aliases by KHo
> #
> Alias /webrt/ "/opt/rt/lib/images/"
> ScriptAlias /rt/ "/opt/rt/bin/cgi/"
>  
> # Wenn mod_mysql genutzt wird...
> <Directory "/opt/rt/bin/cgi/">
>             AllowOverride all
>             Options None
>             Order allow,deny
>             Allow from all
> </Directory>
> #
> # End of WebRT Aliases
> #
> 
> In config.pm, the auth_mechanism ist set to cookies.
> There is no .htaccess file in rt/bin/cgi.
> 
> Can you give me a hint, what?s wrong?
> 
> Regards. 
> Klaus Hoffmann
> 
> -- 
> Klaus Hoffmann			EMail:  klaus.hoffmann at s3-med.de
> HOFFMANN Consulting		Tel.: 	+49-7161-989464
> Unternehmensberatungs GmbH	Fax:	+49-7161-989466
> Zeisigweg 1			Mobil: 	+49-170-2033183
> D-73054 Eislingen		Mobilfx:+49-170-132033230
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

. . . when not in doubt, get in doubt.  -- Old Discordian Proveb



From rmcduffee at virsage.com  Fri May 18 11:13:38 2001
From: rmcduffee at virsage.com (Bob McDuffee)
Date: Fri, 18 May 2001 09:13:38 -0600
Subject: [rt-users] Stripmime Question
Message-ID: <E3D012079DECD4118FF900B0D079DA26670F@RIKER>

I have set up stripmime per the documentation (at least as far as I can
tell) and searched for a similar problem in the archive so I hope someone
can please help.  When sending a request to the queue I get the following
reply from the rt system:

  ----- The following addresses had permanent fatal errors -----
|"opt/rt/bin/stripmime.pl Pager correspond"
    (reason: service unavailable)
    (expanded from: <pager at localhost>)

   ----- Transcript of session follows -----
smrsh: stripmime.pl not available for sendmail programs
554 5.0.0 |"opt/rt/bin/stripmime.pl Pager correspond"... Service unavailable







From Adam.Clarke at StrategicData.com.au  Fri May 18 11:30:50 2001
From: Adam.Clarke at StrategicData.com.au (Adam Clarke)
Date: Sat, 19 May 2001 01:30:50 +1000
Subject: [rt-users] Stripmime Question
References: <E3D012079DECD4118FF900B0D079DA26670F@RIKER>
Message-ID: <01ec01c0dfaf$8511eff0$2401a8c0@strategicdata.com.au>

smrsh limits the programs that can be run by sendmail. They are usually
configured in the /etc/smsrh. It is considered a bad idea to add perl etc to
the acceptable executables list.

I'm not really familiar with it since I use qmail so perhaps do a man smrsh
for more details.

Cheers
Adam
----- Original Message -----
From: "Bob McDuffee" <rmcduffee at virsage.com>
To: <rt-users at lists.fsck.com>
Sent: Saturday, May 19, 2001 1:13 AM
Subject: [rt-users] Stripmime Question


> I have set up stripmime per the documentation (at least as far as I can
> tell) and searched for a similar problem in the archive so I hope someone
> can please help.  When sending a request to the queue I get the following
> reply from the rt system:
>
>   ----- The following addresses had permanent fatal errors -----
> |"opt/rt/bin/stripmime.pl Pager correspond"
>     (reason: service unavailable)
>     (expanded from: <pager at localhost>)
>
>    ----- Transcript of session follows -----
> smrsh: stripmime.pl not available for sendmail programs
> 554 5.0.0 |"opt/rt/bin/stripmime.pl Pager correspond"... Service
unavailable
>
>
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From service at lobosoft.com  Fri May 18 12:14:11 2001
From: service at lobosoft.com (Technical Support)
Date: Fri, 18 May 2001 12:14:11 -0400
Subject: [rt-users] Stripmime Question
In-Reply-To: <01ec01c0dfaf$8511eff0$2401a8c0@strategicdata.com.au>
Message-ID: <000001c0dfb5$9767a2c0$0a00000a@wolf>

You will want to create a softlink in the /etc/smrsh folder to the
executable you wish to run.

Ex:

ln -s /path/to/file/stripmime.pl /etc/smrsh


-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com] On Behalf Of Adam Clarke
Sent: Friday, May 18, 2001 11:31 AM
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] Stripmime Question

smrsh limits the programs that can be run by sendmail. They are usually
configured in the /etc/smsrh. It is considered a bad idea to add perl
etc to
the acceptable executables list.

I'm not really familiar with it since I use qmail so perhaps do a man
smrsh
for more details.

Cheers
Adam
----- Original Message -----
From: "Bob McDuffee" <rmcduffee at virsage.com>
To: <rt-users at lists.fsck.com>
Sent: Saturday, May 19, 2001 1:13 AM
Subject: [rt-users] Stripmime Question


> I have set up stripmime per the documentation (at least as far as I
can
> tell) and searched for a similar problem in the archive so I hope
someone
> can please help.  When sending a request to the queue I get the
following
> reply from the rt system:
>
>   ----- The following addresses had permanent fatal errors -----
> |"opt/rt/bin/stripmime.pl Pager correspond"
>     (reason: service unavailable)
>     (expanded from: <pager at localhost>)
>
>    ----- Transcript of session follows -----
> smrsh: stripmime.pl not available for sendmail programs
> 554 5.0.0 |"opt/rt/bin/stripmime.pl Pager correspond"... Service
unavailable
>
>
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>


_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users





From pparsons at pacificcoast.net  Fri May 18 14:31:53 2001
From: pparsons at pacificcoast.net (Philip Parsons)
Date: Fri, 18 May 2001 11:31:53 -0700
Subject: [rt-users] Permission problems
Message-ID: <3B056A99.CCF89182@pacificcoast.net>

Has anyone run into permission problems when using fetchmail to get mail
from two different pop accounts to be put into two different queues.
What happens is at midnight when the rt-mailgate gets the mail for the
one queue it creates the folder for the new day but when the next
fetchmail process runs for the next queue it does not have permissions
to add to the new transaction folder created by the first fetchmail. Any
suggestions would be appreciated.

--
Thank You,
Philip Parsons
Network Support
ADSL Support
Cable Support
Pacific Coast Net Inc.

********************

C O N T A C T  U S

Phone/Fax    Email Addresses

Victoria       250-380-7322  Account Inquiries -
billing at pacificcoast.net
Duncan       250-748-5186  Technical Support - support at pacificcoast.net
Nanaimo      250-751-8617  General Questions - info at pacificcoast.net
Vancouver      604-899-5463  Webpage Questions -
webmaster at pacificcoast.net
Abbortsford    604-853-2755  ADSL Support - adsl at pacificcoast.net
Toll Free      1-888-239-7172  Visit us online at 'www.pacificcoast.net'

Fax       250-380-7349  ........AT WORK FOR YOU!





From jesse at fsck.com  Fri May 18 15:25:14 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 18 May 2001 15:25:14 -0400
Subject: [rt-users] Permission problems
In-Reply-To: <3B056A99.CCF89182@pacificcoast.net>; from pparsons@pacificcoast.net on Fri, May 18, 2001 at 11:31:53AM -0700
References: <3B056A99.CCF89182@pacificcoast.net>
Message-ID: <20010518152514.Y747@pallas.fsck.com>

Sounds like your rt-mailgate may have lost its setuidness....


On Fri, May 18, 2001 at 11:31:53AM -0700, Philip Parsons wrote:
> Has anyone run into permission problems when using fetchmail to get mail
> from two different pop accounts to be put into two different queues.
> What happens is at midnight when the rt-mailgate gets the mail for the
> one queue it creates the folder for the new day but when the next
> fetchmail process runs for the next queue it does not have permissions
> to add to the new transaction folder created by the first fetchmail. Any
> suggestions would be appreciated.
> 
> --
> Thank You,
> Philip Parsons
> Network Support
> ADSL Support
> Cable Support
> Pacific Coast Net Inc.
> 
> ********************
> 
> C O N T A C T  U S
> 
> Phone/Fax    Email Addresses
> 
> Victoria       250-380-7322  Account Inquiries -
> billing at pacificcoast.net
> Duncan       250-748-5186  Technical Support - support at pacificcoast.net
> Nanaimo      250-751-8617  General Questions - info at pacificcoast.net
> Vancouver      604-899-5463  Webpage Questions -
> webmaster at pacificcoast.net
> Abbortsford    604-853-2755  ADSL Support - adsl at pacificcoast.net
> Toll Free      1-888-239-7172  Visit us online at 'www.pacificcoast.net'
> 
> Fax       250-380-7349  ........AT WORK FOR YOU!
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
									-Tanj



From janne.kiviluoto at scandinaviaonline.fi  Fri May 18 07:47:39 2001
From: janne.kiviluoto at scandinaviaonline.fi (Janne Kiviluoto)
Date: Fri, 18 May 2001 14:47:39 +0300
Subject: [rt-users] RT 1.0.1 and 8bit characters in subject
Message-ID: <20010518144739.I15091@scandinaviaonline.fi>

Hi,
I have RT running on Debian potato (old version, 1.0.1), and as I
live in Finland, 8bit characters (like ???) seem to cause some problems.
Subject-line gets totally messy with encoding. On sendmail, there should
be 8bitpass enabled, so I guess it is in RT..
TIA,
-- 
Janne Kiviluoto     Scandinavia Online Oy        GSM: +358-40-8330106
"The difference between a career and a job is about 20 hours a week."
                                                         -- Anonymous



From kstaff at paragoninnovations.com  Thu May 17 14:52:09 2001
From: kstaff at paragoninnovations.com (Kris)
Date: Thu, 17 May 2001 13:52:09 -0500
Subject: [rt-users] (no subject)
Message-ID: <200105171352090410.012C463A@mail.paragoninnovations.com>

I am looking for an issue tracking system and I'm impressed with RT.

What I can't figure out from the website is:

1) Can I limit users to the extent that they don't know that a queue even exists?  In other words,
the list of queues that they see are a subset of the queues in the system.

2) I believe I saw that I could limit a user to only submitting an issue/bug (not modifying).  Can
I limit other users, by allowing them to modify but not delete?

Thanks,
KrisR

-------------- next part --------------
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From rmcduffee at virsage.com  Fri May 18 18:36:25 2001
From: rmcduffee at virsage.com (Bob McDuffee)
Date: Fri, 18 May 2001 16:36:25 -0600
Subject: [rt-users] Stripmime Question
In-Reply-To: <E3D012079DECD4118FF900B0D079DA26022A52@RIKER>
Message-ID: <E3D012079DECD4118FF900B0D079DA266720@RIKER>

Thank you.  All this helps and I am much closer now.
Thanks

-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com]On Behalf Of Technical Support
Sent: Friday, May 18, 2001 10:14 AM
To: rt-users at lists.fsck.com
Subject: RE: [rt-users] Stripmime Question


You will want to create a softlink in the /etc/smrsh folder to the
executable you wish to run.

Ex:

ln -s /path/to/file/stripmime.pl /etc/smrsh


-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com] On Behalf Of Adam Clarke
Sent: Friday, May 18, 2001 11:31 AM
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] Stripmime Question

smrsh limits the programs that can be run by sendmail. They are usually
configured in the /etc/smsrh. It is considered a bad idea to add perl
etc to
the acceptable executables list.

I'm not really familiar with it since I use qmail so perhaps do a man
smrsh
for more details.

Cheers
Adam
----- Original Message -----
From: "Bob McDuffee" <rmcduffee at virsage.com>
To: <rt-users at lists.fsck.com>
Sent: Saturday, May 19, 2001 1:13 AM
Subject: [rt-users] Stripmime Question


> I have set up stripmime per the documentation (at least as far as I
can
> tell) and searched for a similar problem in the archive so I hope
someone
> can please help.  When sending a request to the queue I get the
following
> reply from the rt system:
>
>   ----- The following addresses had permanent fatal errors -----
> |"opt/rt/bin/stripmime.pl Pager correspond"
>     (reason: service unavailable)
>     (expanded from: <pager at localhost>)
>
>    ----- Transcript of session follows -----
> smrsh: stripmime.pl not available for sendmail programs
> 554 5.0.0 |"opt/rt/bin/stripmime.pl Pager correspond"... Service
unavailable
>
>
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>


_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users



_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users




From shane at tacni.net  Fri May 18 21:55:44 2001
From: shane at tacni.net (Shane Allen)
Date: Sat, 19 May 2001 01:55:44 GMT
Subject: [rt-users] Re: unable to add message to queue, 1.0.7
In-Reply-To: <20010518072147.74534.qmail@pendragon.tacni.net>
References: <20010518072147.74534.qmail@pendragon.tacni.net>
Message-ID: <20010519015544.1838.qmail@pendragon.tacni.net>

Shane Allen writes:

> Which brings up another question: are debug messages written to a logfile,
> or to stdout/stderr? I'm operating on very little sleep (I hate quick

Well, I slept a bit since I sent this message last night, and I'm now quite
sure that there is no documentation that I've been able to find about how
the debug function in the extended syntax of rt-mailgate works. Anyone have
any ideas?

Better still, anyone have any idea why a message sent to a properly
configured mail alias (mail alias is set to go to "rt-mailgate test
correspond") keeps getting added to _rt_system? I say properly configured
mail alias, because if I create a request using the web interface, I can
then reply to that ticket number and it updates the transaction history for
that ticket. I do not want to open the queue up to receive request from
anyone via email, but I do want to be able to send a message and start a
queue if for some reason that's necessary...

I just found the mail commands HTML file on the web site in the docs area
(it wasn't in the tarball I downloaded). I notice there are commands to
login... do they have to be included in the attempt to create a ticket?

I've left the original message that I receive from RT attached below in
case it can help someone help me.

TIA

> return message below:
> 
> Subject: [host.net #0] (_rt_system) RT Error: test
> To: shane at tacni.net
> 
> There has been an error:
> There has been an error with your request:
> You don't have permission to create requests in this queue. Either you're
> not a queue member or non-members aren't allowed to create requests in this
> queue.
> 
> Your message is reproduced below:
> 
> test
> --
> Shane <shane at tacni.net>
> 
> Teamwork is essential -- it allows you to blame someone else.
> 
> 
> --- Headers Follow ---
> 
> Date: Fri, 18 May 2001 00:47:30 -0500
> To: rt-test at host.net
> From: me <shane at tacni.net>
> Subject: test
> 
> -------------------------------------------- Managed by Request Tracker



From klaus.hoffmann at s3-med.de  Fri May 18 14:06:13 2001
From: klaus.hoffmann at s3-med.de (Klaus Hoffmann)
Date: Fri, 18 May 2001 20:06:13 +0200
Subject: [Fwd: [rt-users] LINUX 2.2.16 Authorisation Problems]
Message-ID: <3B056495.CF47511C@s3-med.de>

Hi Alesh,

I?m using SuSE7.0, Apache is running under wwwrun -group and user.

RT is installed under /opt/rt; the permssions for that directory are
drwxr-xr-x for user and Group rt.
The permissions for /opt are drwxr-x-r-x for user and group root.

Regards

Klaus 

Alesh Mustar wrote:

Alesh Mustar wrote:
> 
> Which distribution are you using?
> 
> What are the permissions on /opt ? Re-check them?
> 
> As which user is apache running?
> 
> A.
> 
> Klaus Hoffmann wrote:
> 
> > Hello All,
> >
> > I?m new to RT and  installed rt-1.0.7. I can work rtq and the CLI.
> > Everything?s  alright. When try to use the Web-interface, the APACHE
> > resturns the following message:
> >
> > [Fri May 18 08:27:53 2001] [error] [client 192.0.1.68] (13)Permission
> > denied: mod_mime_magic: can't read `/opt/rt/bin/cgi/admin-webrt.cgi'
> > Can't locate object method "new" via package "Digest::MD5" at
> > /opt/rt/lib/rt/ui/web/auth.pm line 36, <DATA> chunk 64.
> > [Fri May 18 08:27:54 2001] [error] [client 192.0.1.68] Premature end of
> > script headers: /opt/rt/bin/cgi/admin-webrt.cgi
> >
> > In the http.conf I added he lines:
> >
> > #
> > # WebRT Aliases by KHo
> > #
> > Alias /webrt/ "/opt/rt/lib/images/"
> > ScriptAlias /rt/ "/opt/rt/bin/cgi/"
> >
> > # Wenn mod_mysql genutzt wird...
> > <Directory "/opt/rt/bin/cgi/">
> >             AllowOverride all
> >             Options None
> >             Order allow,deny
> >             Allow from all
> > </Directory>
> > #
> > # End of WebRT Aliases
> > #
> >
> > In config.pm, the auth_mechanism ist set to cookies.
> > There is no .htaccess file in rt/bin/cgi.
> >
> > Can you give me a hint, what?s wrong?
> >
> > Regards.
> > Klaus Hoffmann
> >
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

-- 
Klaus Hoffmann			EMail: 	klaus.hoffmann at s3-med.de
HOFFMANN Consulting		Tel.: 	+49-7161-989464
Unternehmensberatungs GmbH	Fax:	+49-7161-989466
Zeisigweg 1			Mobil: 	+49-170-2033183
D-73054 Eislingen		Mobilfx:+49-170-132033230



From klaus.hoffmann at s3-med.de  Fri May 18 14:09:32 2001
From: klaus.hoffmann at s3-med.de (Klaus Hoffmann)
Date: Fri, 18 May 2001 20:09:32 +0200
Subject: [rt-users] LINUX 2.2.16 Authorisation Problems
References: <3B04D1D0.6BCF5D39@s3-med.de> <20010518093951.F747@pallas.fsck.com>
Message-ID: <3B05655C.DFD6AE8E@s3-med.de>

I have. perl /tmp/rt/bin/testdeps.pl says it?s OK.

Klaus
Jesse wrote:
> 
> you need to install Digest::MD5
> 
> On Fri, May 18, 2001 at 09:40:00AM +0200, Klaus Hoffmann wrote:
> > Hello All,
> >
> > I?m new to RT and  installed rt-1.0.7. I can work rtq and the CLI.
> > Everything?s  alright. When try to use the Web-interface, the APACHE
> > resturns the following message:
> >
> > [Fri May 18 08:27:53 2001] [error] [client 192.0.1.68] (13)Permission
> > denied: mod_mime_magic: can't read `/opt/rt/bin/cgi/admin-webrt.cgi'
> > Can't locate object method "new" via package "Digest::MD5" at
> > /opt/rt/lib/rt/ui/web/auth.pm line 36, <DATA> chunk 64.
> > [Fri May 18 08:27:54 2001] [error] [client 192.0.1.68] Premature end of
> > script headers: /opt/rt/bin/cgi/admin-webrt.cgi
> >
> > In the http.conf I added he lines:
> >
> > #
> > # WebRT Aliases by KHo
> > #
> > Alias /webrt/ "/opt/rt/lib/images/"
> > ScriptAlias /rt/ "/opt/rt/bin/cgi/"
> >
> > # Wenn mod_mysql genutzt wird...
> > <Directory "/opt/rt/bin/cgi/">
> >             AllowOverride all
> >             Options None
> >             Order allow,deny
> >             Allow from all
> > </Directory>
> > #
> > # End of WebRT Aliases
> > #
> >
> > In config.pm, the auth_mechanism ist set to cookies.
> > There is no .htaccess file in rt/bin/cgi.
> >
> > Can you give me a hint, what?s wrong?
> >
> > Regards.
> > Klaus Hoffmann
> >
> > --
> > Klaus Hoffmann                        EMail:  klaus.hoffmann at s3-med.de
> > HOFFMANN Consulting           Tel.:   +49-7161-989464
> > Unternehmensberatungs GmbH    Fax:    +49-7161-989466
> > Zeisigweg 1                   Mobil:  +49-170-2033183
> > D-73054 Eislingen             Mobilfx:+49-170-132033230
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> . . . when not in doubt, get in doubt.  -- Old Discordian Proveb
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

-- 
Klaus Hoffmann			EMail: 	klaus.hoffmann at s3-med.de
HOFFMANN Consulting		Tel.: 	+49-7161-989464
Unternehmensberatungs GmbH	Fax:	+49-7161-989466
Zeisigweg 1			Mobil: 	+49-170-2033183
D-73054 Eislingen		Mobilfx:+49-170-132033230



From frussell at tpg.com.au  Sat May 19 01:39:57 2001
From: frussell at tpg.com.au (Frances Russell)
Date: Sat, 19 May 2001 15:39:57 +1000
Subject: [rt-users] suid_wrapper: Invalid cross-device link
Message-ID: <200105190534.PAA23353@proxy.intranet>

I am installing RT-1.0.7 on RH6.2.

Make install stops here:

rm -f /var/www/cgi-bin/rt/webrt.cgi
ln: cannot create hard link '/var/www/cgi-bin/rt/webrt.cgi' \
to '/home/rt/bin/suid_wrapper':  Invalid cross-device link

/var and /home are on different partitions on the same physical 
disk. Is this the problem? 

If so, can anyone help on how to solve it?

Frances



From shane at tacni.net  Sat May 19 03:39:32 2001
From: shane at tacni.net (Shane Allen)
Date: Sat, 19 May 2001 07:39:32 GMT
Subject: [rt-users] Re: suid_wrapper: Invalid cross-device link
In-Reply-To: <200105190534.PAA23353@proxy.intranet>
References: <200105190534.PAA23353@proxy.intranet>
Message-ID: <20010519073932.10571.qmail@pendragon.tacni.net>

Frances Russell writes:

> I am installing RT-1.0.7 on RH6.2.
> 
> Make install stops here:
> 
> rm -f /var/www/cgi-bin/rt/webrt.cgi
> ln: cannot create hard link '/var/www/cgi-bin/rt/webrt.cgi' \
> to '/home/rt/bin/suid_wrapper':  Invalid cross-device link
> 
> /var and /home are on different partitions on the same physical 
> disk. Is this the problem? 
> 
> If so, can anyone help on how to solve it?
> 
> Frances

The fact that they're on different partitions is the problem. The only real
solution to the problem is to use a soft link (which can span partitions),
or to install it in such a way that the program and the suid_wrapper are on
the same partition. if you want to change it to a soft link, the following
snippet should work from the command line (in the dir that the Makefile is
in:

perl -pi.old -e "s/ln  /ln -s /g;" Makefile

Disclaimer: I have no idea how this will affect execution. I figure they
were designed as hardlinks for a reason, especially since the rest of the
links are soft. They're prolly hard links cause of the default way apache
handles links (it doesn't follow soft links by default IIRC, though that is
a config-able option).

--
Shane Allen <shane at tacni.net>



From frussell at tpg.com.au  Sat May 19 04:43:05 2001
From: frussell at tpg.com.au (Frances Russell)
Date: Sat, 19 May 2001 18:43:05 +1000
Subject: [rt-users] Re: suid_wrapper: Invalid cross-device link
In-Reply-To: <20010519073932.10571.qmail@pendragon.tacni.net>
References: <200105190534.PAA23353@proxy.intranet>
Message-ID: <200105190837.SAA25341@proxy.intranet>

Thanks for the quick answer - I thought the problem was the 
separate partitions. 

I have installed everything on the same partition because I'd rather 
not mess with the link - not knowing for sure what else might be 
affected. 

It means a re-think in how I usually partition my disks; I'd rather 
give the document root (with cgi-bin under it), its own partition and 
keep other stuff off it.

Frances

On 19 May 01, at 7:39, Shane Allen wrote:

> 
> Frances Russell writes:
> 
> > I am installing RT-1.0.7 on RH6.2.
> > 
> > Make install stops here:
> > 
> > rm -f /var/www/cgi-bin/rt/webrt.cgi
> > ln: cannot create hard link '/var/www/cgi-bin/rt/webrt.cgi' \
> > to '/home/rt/bin/suid_wrapper':  Invalid cross-device link
> > 
> > /var and /home are on different partitions on the same physical 
> > disk. Is this the problem? 
> > 
> > If so, can anyone help on how to solve it?
> > 
> > Frances
> 
> The fact that they're on different partitions is the problem. The only real
> solution to the problem is to use a soft link (which can span partitions),
> or to install it in such a way that the program and the suid_wrapper are on
> the same partition. if you want to change it to a soft link, the following
> snippet should work from the command line (in the dir that the Makefile is
> in:
> 
> perl -pi.old -e "s/ln  /ln -s /g;" Makefile
> 
> Disclaimer: I have no idea how this will affect execution. I figure they
> were designed as hardlinks for a reason, especially since the rest of the
> links are soft. They're prolly hard links cause of the default way apache
> handles links (it doesn't follow soft links by default IIRC, though that is
> a config-able option).
> 
> --
> Shane Allen <shane at tacni.net>
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users





From shane at tacni.net  Sat May 19 20:37:13 2001
From: shane at tacni.net (Shane Allen)
Date: Sun, 20 May 2001 00:37:13 GMT
Subject: [rt-users] Re: unable to add message to queue, 1.0.7
In-Reply-To: <20010519015544.1838.qmail@pendragon.tacni.net>
References: <20010518072147.74534.qmail@pendragon.tacni.net>
            <20010519015544.1838.qmail@pendragon.tacni.net>
Message-ID: <20010520003714.48153.qmail@pendragon.tacni.net>

Shane Allen writes:

> Better still, anyone have any idea why a message sent to a properly
> configured mail alias (mail alias is set to go to "rt-mailgate test
> correspond") keeps getting added to _rt_system?

I've now tried everything I can think of. Following are the details of my
system:

$ uname -a
FreeBSD host.net 4.3-STABLE FreeBSD 4.3-STABLE #1: Sun May 13 16:47:54 CDT
2001     root at host.net:/usr/obj/usr/src/sys/HOST  i386
$ perl -V
Summary of my perl5 (5.0 patchlevel 5 subversion 3) configuration:
  Platform:
    osname=freebsd, osvers=4.0-current, archname=i386-freebsd
    uname='FreeBSD freefall.FreeBSD.org 4.0-current FreeBSD 4.0-current #0:
$Date$
'
    hint=recommended, useposix=true, d_sigaction=define
    usethreads=undef useperlio=undef d_sfio=undef
  Compiler:
    cc='cc', optimize='undef', gccversion=2.95.2 19991024 (release)
    cppflags=''
    ccflags =''
    stdchar='char', d_stdstdio=undef, usevfork=true
    intsize=4, longsize=4, ptrsize=4, doublesize=8
    d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
    alignbytes=4, usemymalloc=n, prototype=define
  Linker and Libraries:
    ld='cc', ldflags ='-Wl,-E -lperl -lm '
    libpth=/usr/lib
    libs=-lm -lc -lcrypt
    libc=, so=so, useshrplib=true, libperl=libperl.so.3
  Dynamic Linking:
    dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='
-Wl,-R/usr/lib'
    cccdlflags='-DPIC -fpic', lddlflags='-Wl,-E -shared -lperl -lm '


Characteristics of this binary (from libperl):
  Built under freebsd
  Compiled at May 13 2001 11:27:45
  @INC:
    /usr/libdata/perl/5.00503/mach
    /usr/libdata/perl/5.00503
    /usr/local/lib/perl5/site_perl/5.005/i386-freebsd
    /usr/local/lib/perl5/site_perl/5.005
    .

running qmail (latest stable version)

RT was set up with the following as the MAIL_PROGRAM =
/var/qmail/bin/sendmail

and the following args: MAIL_OPTIONS = -oi -t

I have created a user "admin" and a queue "test". Both function perfectly
from the web interface. "admin" is a member of "test" with manipulate
permissions.

I have used the following mail aliases for rt-test at host.net:
|/usr/local/rt/bin/rt-mailgate test correspond
|/usr/local/rt/bin/rt-mailgate --extended-syntax -q test -a correspond -v
-d>/tmp/rt-debug.log

when I send email to rt-test at host.net using the top alias, I get a message
back with the subject:

Subject: [host.net #0] (_rt_system) RT Error: this is a sample request

using the bottom I receive the the same reply, and the following info
appears in /tmp/rt-debug.log:

Ticket='0' Queue='test' Area='' Sender='opiate at cyberfox.org'
Precedence='first-class'

I have not been able to figure out how to view the "running commentary"
provided by the -d switch in the bottom alias. (per "./rt-mailgate --help")

I just sent a message containing the following:

--begin--
Subject: please work
%RT USER admin
%RT PASS **********

I hope this creates a request.
--end--

I received two replies:

--begin reply 1--
Subject: [host.net #0] (_rt_system) RT Actions Complete
Thank you for taking some action:

> %RT USER admin
RT: Username admin noticed. 
> PASS ***** RT: You are now authenticated as admin. 



-------------------------------------------- Managed by Request Tracker
--end reply 1--

--begin reply 2--
Subject: [host.net #0] (_rt_system) RT Error: please work

There has been an error:
There has been an error with your request:
You don't have permission to create requests in this queue. Either you're
not a queue member or non-members aren't allowed to create requests in this
queue.

Your message is reproduced below:


I hope this creates a request.
--end reply 2--

If I am understanding correctly, the subject should have a (test), not a
(_rt_system) in it. Any ideas why this is occuring?

TIA for any assistance you can provide.

--
Shane Allen <shane at tacni.net>



From shane at tacni.net  Sun May 20 07:53:24 2001
From: shane at tacni.net (Shane Allen)
Date: Sun, 20 May 2001 11:53:24 GMT
Subject: [rt-users] Re: unable to add message to queue, 1.0.7
In-Reply-To: <20010520003714.48153.qmail@pendragon.tacni.net>
References: <20010518072147.74534.qmail@pendragon.tacni.net>
            <20010519015544.1838.qmail@pendragon.tacni.net>
            <20010520003714.48153.qmail@pendragon.tacni.net>
Message-ID: <20010520115324.61745.qmail@pendragon.tacni.net>

Shane Allen writes:
<snip>

okay... so I finally decided to try enabling "Allow non-members to create
tickets". It worked.

Why does 1.0.7 not allow queue members with "admin" access to create
tickets? Basically, I am forced to either let the world create tickets, or
I HAVE to use the web interface to create tickets. This makes no sense to
me... is this a bug/feature or a misconfiguration on my part?

I've tried sending %RT USER and PASS commands, and been auth'd with admin
access to the queue, and adding a ticket still failed.

Also, after reading through rt/lib/rt/ui/mail/manipulate.pm, I see why I
wasn't getting any debug messages...

--
Shane Allen <shane at tacni.net>

#!/usr/bin/perl -w
$_ = q;4a75737420616e6f74686572205065726c204861636b65720as;;
for(s;s;s;s;s;s;s;s;s;s;s;s){s;(..)s?;qq qprint chr 0x$1 and \161
ssq;excess;}




From shane at tacni.net  Sun May 20 08:02:47 2001
From: shane at tacni.net (Shane Allen)
Date: Sun, 20 May 2001 12:02:47 GMT
Subject: [rt-users] you guys will prolly get tired of hearing from me... ;)
Message-ID: <20010520120247.61876.qmail@pendragon.tacni.net>

another issue I just noticed. Whenever I create a queue from the CLI I get
the following:

# ./rtadmin queue -create test2
Welcome to Request Tracker 1.0.7
Queue email alias (ex: support at example.com):rt-test2 at host.net
Mail request owner on transaction [N]:
Mail queue members on transaction [N]:
Mail requestors on transaction [N]:
Autoreply to requestor on creation [N]:y
Mail correspondence to queue members [N]:y
Mail queue members on comment [N]:y
Allow non-queue members to create requests [N]:
Default request priority (1-100):1
Default final request priority (1-100):99
Are you satisfied with your answers [N]:y
cp: /usr/local/rt/etc/templates/queues/test2/web_create: Permission denied
cp: /usr/local/rt/etc/templates/queues/test2/comment: Permission denied
cp: /usr/local/rt/etc/templates/queues/test2/correspondence: Permission
denied
cp: /usr/local/rt/etc/templates/queues/test2/error: Permission denied
cp: /usr/local/rt/etc/templates/queues/test2/give: Permission denied
cp: /usr/local/rt/etc/templates/queues/test2/respond: Permission denied
cp: /usr/local/rt/etc/templates/queues/test2/steal: Permission denied
cp: /usr/local/rt/etc/templates/queues/test2/transaction: Permission denied
cp: /usr/local/rt/etc/templates/queues/test2/autoreply: Permission denied
Queue test2 sucessfully created.

the permissions on the files:

# ls -Rl
total 1
drwxr-x---  5 rt  rt  512 May 20 06:54 queues

./queues:
total 3
-rwxr-x--x  1 rt  rt    0 Dec  9  1997 .placeholder
drwxr-x---  2 rt  rt  512 May 16 21:38 _rt_system
drwxr-x---  2 rt  rt  512 May 17 03:14 test
dr-xr-xr-x  2 rt  rt  512 May 16 21:38 test2

./queues/_rt_system:
total 2
-rwxr-x--x  1 rt  rt  45 Dec  9  1997 act_response
-rwxr-x--x  1 rt  rt  35 Dec  9  1997 error

./queues/test:
total 8
-rwxr-x--x  1 rt  rt  620 May 17 03:14 autoreply
-rwxr-x--x  1 rt  rt  230 May 17 03:14 comment
-rwxr-x--x  1 rt  rt   16 May 17 03:14 correspondence
-rwxr-x--x  1 rt  rt   10 May 17 03:14 error
-rwxr-x--x  1 rt  rt   94 May 17 03:14 give
-rwxr-x--x  1 rt  rt   17 May 17 03:14 respond
-rwxr-x--x  1 rt  rt   96 May 17 03:14 steal
-rwxr-x--x  1 rt  rt  362 May 17 03:14 transaction
-rwxr-x--x  1 rt  rt    0 May 17 03:14 web_create

./queues/test2:

# cd ../../lib
# ls -Rl
total 3
dr-xr-xr-x  2 root  wheel  512 May 16 21:38 generic_templates
dr-xr-xr-x  2 root  wheel  512 May 18 20:49 images
dr-xr-xr-x  5 root  wheel  512 May 16 21:38 rt

./generic_templates:
total 8
-r-xr-xr-x  1 root  wheel  620 Dec 23  1999 autoreply
-r-xr-xr-x  1 root  wheel  230 Dec 23  1999 comment
-r-xr-xr-x  1 root  wheel   16 Dec  9  1997 correspondence
-r-xr-xr-x  1 root  wheel   10 Dec  9  1997 error
-r-xr-xr-x  1 root  wheel   94 Dec 23  1999 give
-r-xr-xr-x  1 root  wheel   17 Dec  9  1997 respond
-r-xr-xr-x  1 root  wheel   96 Dec 23  1999 steal
-r-xr-xr-x  1 root  wheel  362 Jan 27  1998 transaction
-r-xr-xr-x  1 root  wheel    0 Dec  9  1997 web_create

I know that the permissions were very deliberatly set during the install,
so I am not sure which set are correct. Also, you'll note that I'm
currently logged in as root, so I cannot understand why it'd be having a
problem at all, unless the suid_wrapper is messed up...

thoughts?

--
Shane Allen <shane at tacni.net>

#!/usr/bin/perl -w
$_ = q;4a75737420616e6f74686572205065726c204861636b65720as;;
for(s;s;s;s;s;s;s;s;s;s;s;s){s;(..)s?;qq qprint chr 0x$1 and \161
ssq;excess;}



From shane at tacni.net  Sun May 20 13:51:42 2001
From: shane at tacni.net (Shane Allen)
Date: Sun, 20 May 2001 17:51:42 GMT
Subject: [rt-users] Re: you guys will prolly get tired of hearing from me... ;)
In-Reply-To: <20010520151452.A55561@zeus.dnt.md>
References: <20010520120247.61876.qmail@pendragon.tacni.net>
            <20010520151452.A55561@zeus.dnt.md>
Message-ID: <20010520175142.69431.qmail@pendragon.tacni.net>

Thanks for the response.

Is there any better way to handle this?
What is causing the problem?

The people I am doing the install for will not like me telling them that
they have to ssh into the box to chmod that file before they can create a
queue using the web interface...

TIA

Veaceslav Revutchi writes:

> I ran into this too. What you have to do is chmod 755 suid_wrapper,
> create the queue and chmod 4111 suid_wrapper back whenever you need a 
> new queue :) 
> 
> On Sun, May 20, 2001 at 12:02:47PM +0000, Shane Allen wrote:
> > 
> > another issue I just noticed. Whenever I create a queue from the CLI I get
> > the following:
> > 
> > # ./rtadmin queue -create test2
> > Welcome to Request Tracker 1.0.7
> > Queue email alias (ex: support at example.com):rt-test2 at host.net
> > Mail request owner on transaction [N]:
> > Mail queue members on transaction [N]:
> > Mail requestors on transaction [N]:
> > Autoreply to requestor on creation [N]:y
> > Mail correspondence to queue members [N]:y
> > Mail queue members on comment [N]:y
> > Allow non-queue members to create requests [N]:
> > Default request priority (1-100):1
> > Default final request priority (1-100):99
> > Are you satisfied with your answers [N]:y
> > cp: /usr/local/rt/etc/templates/queues/test2/web_create: Permission denied
> > cp: /usr/local/rt/etc/templates/queues/test2/comment: Permission denied
> > cp: /usr/local/rt/etc/templates/queues/test2/correspondence: Permission
> > denied
> > cp: /usr/local/rt/etc/templates/queues/test2/error: Permission denied
> > cp: /usr/local/rt/etc/templates/queues/test2/give: Permission denied
> > cp: /usr/local/rt/etc/templates/queues/test2/respond: Permission denied
> > cp: /usr/local/rt/etc/templates/queues/test2/steal: Permission denied
> > cp: /usr/local/rt/etc/templates/queues/test2/transaction: Permission denied
> > cp: /usr/local/rt/etc/templates/queues/test2/autoreply: Permission denied
> > Queue test2 sucessfully created.
> > 
> > the permissions on the files:
> > 

<snip permissions listing>

> > 
> > I know that the permissions were very deliberatly set during the install,
> > so I am not sure which set are correct. Also, you'll note that I'm
> > currently logged in as root, so I cannot understand why it'd be having a
> > problem at all, unless the suid_wrapper is messed up...
> > 
> > thoughts?

--
Shane Allen <shane at tacni.net>

#!/usr/bin/perl -w
$_ = q;4a75737420616e6f74686572205065726c204861636b65720as;;
for(s;s;s;s;s;s;s;s;s;s;s;s){s;(..)s?;qq qprint chr 0x$1 and \161
ssq;excess;}




From feargal at online.thecia.ie  Sun May 20 17:15:04 2001
From: feargal at online.thecia.ie (Feargal Reilly)
Date: Sun, 20 May 2001 21:15:04 +0000
Subject: [rt-users] Permission problems 
In-Reply-To: Your message of "Fri, 18 May 2001 11:31:53 MST."
             <3B056A99.CCF89182@pacificcoast.net> 
Message-ID: <200105202115.f4KLF5D50683@online.thecia.ie>

I've fetchmail running for around 8 different queues.
Are you running it as root? Or are you running from seperate .fetchmailrcs?
If all else fails, try just sending the mail to blah at localhost and pipe it through your aliases file as usual

-Feargal.

    _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
   _/       _/   _/    _/  Systems Administrator,
  _/       _/   _/_/_/_/   The Communications Interactive Agency.
 _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8732249.


     Has anyone run into permission problems when using fetchmail to get mail
     from two different pop accounts to be put into two different queues.
     What happens is at midnight when the rt-mailgate gets the mail for the
     one queue it creates the folder for the new day but when the next
     fetchmail process runs for the next queue it does not have permissions
     to add to the new transaction folder created by the first fetchmail. Any
     suggestions would be appreciated.
     
     --
     Thank You,
     Philip Parsons
     Network Support
     ADSL Support
     Cable Support
     Pacific Coast Net Inc.
     
     ********************
     
     C O N T A C T  U S
     
     Phone/Fax    Email Addresses
     
     Victoria       250-380-7322  Account Inquiries -
     billing at pacificcoast.net
     Duncan       250-748-5186  Technical Support - support at pacificcoast.net
     Nanaimo      250-751-8617  General Questions - info at pacificcoast.net
     Vancouver      604-899-5463  Webpage Questions -
     webmaster at pacificcoast.net
     Abbortsford    604-853-2755  ADSL Support - adsl at pacificcoast.net
     Toll Free      1-888-239-7172  Visit us online at 'www.pacificcoast.net'
     
     Fax       250-380-7349  ........AT WORK FOR YOU!
     
     
     
     _______________________________________________
     rt-users mailing list
     rt-users at lists.fsck.com
     http://lists.fsck.com/mailman/listinfo/rt-users



From pparsons at pacificcoast.net  Sun May 20 17:16:04 2001
From: pparsons at pacificcoast.net (Philip Parsons)
Date: Sun, 20 May 2001 14:16:04 -0700
Subject: [rt-users] Permission problems
References: <200105202115.f4KLF5D50683@online.thecia.ie>
Message-ID: <3B083414.CD00C7BD@pacificcoast.net>

No I am running it as separate .fetchmailrcs I really would not have a problem if I could get fetchmail to work
with one .fetchmailrc and check two accounts but every time I tried to set that up it would always die on the
second poll.

Feargal Reilly wrote:

> I've fetchmail running for around 8 different queues.
> Are you running it as root? Or are you running from seperate .fetchmailrcs?
> If all else fails, try just sending the mail to blah at localhost and pipe it through your aliases file as usual
>
> -Feargal.
>
>     _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
>    _/       _/   _/    _/  Systems Administrator,
>   _/       _/   _/_/_/_/   The Communications Interactive Agency.
>  _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8732249.
>
>      Has anyone run into permission problems when using fetchmail to get mail
>      from two different pop accounts to be put into two different queues.
>      What happens is at midnight when the rt-mailgate gets the mail for the
>      one queue it creates the folder for the new day but when the next
>      fetchmail process runs for the next queue it does not have permissions
>      to add to the new transaction folder created by the first fetchmail. Any
>      suggestions would be appreciated.
>
>      --
>      Thank You,
>      Philip Parsons
>      Network Support
>      ADSL Support
>      Cable Support
>      Pacific Coast Net Inc.
>
>      ********************
>
>      C O N T A C T  U S
>
>      Phone/Fax    Email Addresses
>
>      Victoria       250-380-7322  Account Inquiries -
>      billing at pacificcoast.net
>      Duncan       250-748-5186  Technical Support - support at pacificcoast.net
>      Nanaimo      250-751-8617  General Questions - info at pacificcoast.net
>      Vancouver      604-899-5463  Webpage Questions -
>      webmaster at pacificcoast.net
>      Abbortsford    604-853-2755  ADSL Support - adsl at pacificcoast.net
>      Toll Free      1-888-239-7172  Visit us online at 'www.pacificcoast.net'
>
>      Fax       250-380-7349  ........AT WORK FOR YOU!
>
>
>
>      _______________________________________________
>      rt-users mailing list
>      rt-users at lists.fsck.com
>      http://lists.fsck.com/mailman/listinfo/rt-users

--
Philip Parsons
Network Support
ADSL Support
Pacific Coast Net
********************
CONTACT US
Phone/Fax Email Addresses

Account Inquiries - billing at pacificcoast.net
Webpage Questions - webmaster at pacificcoast.net
Technical Support - support at pacificcoast.net
General Questions - info at pacificcoast.net
Victoria      250-380-7322
Vancouver      604-899-5463
Duncan        250-748-5186
Nanaimo      250-751-8617

Toll Free 1-888-239-7172 Visit us online at 'www.pacificcoast.net'
Fax 250-380-7349 ........AT WORK FOR YOU!





From feargal at online.thecia.ie  Sun May 20 17:23:16 2001
From: feargal at online.thecia.ie (Feargal Reilly)
Date: Sun, 20 May 2001 21:23:16 +0000
Subject: [rt-users] suid_wrapper: Invalid cross-device link 
In-Reply-To: Your message of "Sat, 19 May 2001 15:39:57 +1000."
             <200105190534.PAA23353@proxy.intranet> 
Message-ID: <200105202123.f4KLNGD51169@online.thecia.ie>

     I am installing RT-1.0.7 on RH6.2.
     
     Make install stops here:
     
     rm -f /var/www/cgi-bin/rt/webrt.cgi
     ln: cannot create hard link '/var/www/cgi-bin/rt/webrt.cgi' \
     to '/home/rt/bin/suid_wrapper':  Invalid cross-device link
     
     /var and /home are on different partitions on the same physical 
     disk. Is this the problem? 
That's exactly it. Hard links can't span filesystems. You may try making it a symbolic link, or change where you're installing things.
     
     If so, can anyone help on how to solve it?
     
     Frances
     
-Feargal.

    _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
   _/       _/   _/    _/  Systems Administrator,
  _/       _/   _/_/_/_/   The Communications Interactive Agency.
 _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8157621.




From gadams at promisant.com  Sun May 20 17:54:17 2001
From: gadams at promisant.com (Adams, Gavin)
Date: Sun, 20 May 2001 18:54:17 -0300
Subject: [rt-users] response to ticket and changing the status
Message-ID: <A648F47C4D9AE04185326D8AD8E367DC18F514@CORPBMVEX.corp.promisant.com>

Hi there,

I have downloaded and installed the CVS release of rt. It appears that
everything is working correctly, but I've run into an issue on
responding to a ticket. When a ticket comes into a queue (general right
now), an RT user can take ownership of it just fine. When the RT user
replies to the ticket and changes the status from "new" to "open", it
doesn't stick. The response text is sent out and added to the ticket's
history, but the status still shows as new.

The only way for the an RT user to change the status is by going to the
"basics" menu and changing the status there. Is this by design, or a
potential bug?

Couple more questions:

1)	in reviewing the rt.log.nnnnn log file, I get the following
messages for every database operation:

Database handle destroyed without explicit disconnect at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm line 219.

Are these normal or is this something I should look to resolve?

2)	How can I tell which version of code I'm running? Want to insure
my questions contain the appropriate level of information.

Cheers,

--- Gavin Adams
Promisant Ltd.
Bermuda




From jesse at fsck.com  Sun May 20 18:10:34 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 20 May 2001 18:10:34 -0400
Subject: [rt-users] response to ticket and changing the status
In-Reply-To: <A648F47C4D9AE04185326D8AD8E367DC18F514@CORPBMVEX.corp.promisant.com>; from gadams@promisant.com on Sun, May 20, 2001 at 06:54:17PM -0300
References: <A648F47C4D9AE04185326D8AD8E367DC18F514@CORPBMVEX.corp.promisant.com>
Message-ID: <20010520181034.J18498@pallas.fsck.com>

On Sun, May 20, 2001 at 06:54:17PM -0300, Adams, Gavin wrote:
> Hi there,
> 
> I have downloaded and installed the CVS release of rt. It appears that
> everything is working correctly, but I've run into an issue on
> responding to a ticket. When a ticket comes into a queue (general right
> now), an RT user can take ownership of it just fine. When the RT user
> replies to the ticket and changes the status from "new" to "open", it
> doesn't stick. The response text is sent out and added to the ticket's
> history, but the status still shows as new.

When did you download from CVS? this has been fixed recently.

> 
> The only way for the an RT user to change the status is by going to the
> "basics" menu and changing the status there. Is this by design, or a
> potential bug?
>

There are several ways to update status. there are some buttons in the UI
and the comment/reply form has a dropdown.

> Couple more questions:
> 
> 1)	in reviewing the rt.log.nnnnn log file, I get the following
> messages for every database operation:
> 
> Database handle destroyed without explicit disconnect at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm line 219.
> 
> Are these normal or is this something I should look to resolve?

It's a bug in the older versions of DBD::mysql. But it's not a big deal at 
all. it won't cause you any harm.

> 2)	How can I tell which version of code I'm running? Want to insure
> my questions contain the appropriate level of information.

Unless you're a hacker, you should be running the numbered snapshots
from ftp://ftp.fsck.com/pub/rt/devel/



> Cheers,
> 
> --- Gavin Adams
> Promisant Ltd.
> Bermuda
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

autoconf is your friend until it mysteriously stops working, at which 
point it is a snarling wolverine attached to your genitals by its teeth
 (that said, it's better than most of the alternatives)  -- Nathan Mehl



From michael at thies.org  Mon May 21 06:39:58 2001
From: michael at thies.org (Michael Thies)
Date: Mon, 21 May 2001 12:39:58 +0200
Subject: [rt-users] Escalation-methods?
Message-ID: <20010521123958.H11300@cephyr.cid.net>

Hi,

I'm wondering, if I can escalate a ticket, after no reaction/responses 
after serveral time?
Best thing would be, mailing to the owner of the ticket, and after a second
time mailing all queue-members.

Maybe it will be realized in the development branch?

Could someone give me any hints about that?


TiA
-- 
\o/
Michael Thies



From jesse at fsck.com  Mon May 21 12:57:06 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 21 May 2001 12:57:06 -0400
Subject: [rt-users] Re: [rt-devel] What is the use of AdminCC?
In-Reply-To: <87wv7arbod.fsf@jonas.rit.se>; from jonas@liljegren.org on Mon, May 21, 2001 at 04:58:42PM +0200
References: <87wv7arbod.fsf@jonas.rit.se>
Message-ID: <20010521125706.Z18498@pallas.fsck.com>

Most sites I've dealt with have a set of folks who are responsible for
dealing with issues within a given queue. These are the sorts 
of folks who should get mail about all correspondence and comments.
They're the folks that I'd set up as administrative CCs.


On Mon, May 21, 2001 at 04:58:42PM +0200, Jonas Liljegren wrote:
> I still don't know what AdminCC is supposed to be used to.

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

They'll take my private key when they pry it from my cold dead fingers!



From jesse at fsck.com  Tue May 22 00:01:59 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 22 May 2001 00:01:59 -0400
Subject: [rt-users] Escalation-methods?
In-Reply-To: <20010521123958.H11300@cephyr.cid.net>; from michael@thies.org on Mon, May 21, 2001 at 12:39:58PM +0200
References: <20010521123958.H11300@cephyr.cid.net>
Message-ID: <20010522000159.B18498@pallas.fsck.com>

It's something that has been talked about a lot but never actually built.


On Mon, May 21, 2001 at 12:39:58PM +0200, Michael Thies wrote:
> Hi,
> 
> I'm wondering, if I can escalate a ticket, after no reaction/responses 
> after serveral time?
> Best thing would be, mailing to the owner of the ticket, and after a second
> time mailing all queue-members.
> 
> Maybe it will be realized in the development branch?
> 
> Could someone give me any hints about that?
> 
> 
> TiA
> -- 
> \o/
> Michael Thies
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

As I sit here alone looking at green text on a laptop in a mostly bare room listening 
to loud music wearing all black, I realize that that it is much less cool in real life :)
			--Richard Tibbetts
	



From kimura at ctc.ad.jp  Tue May 22 02:57:38 2001
From: kimura at ctc.ad.jp (Kazu Kimura)
Date: Tue, 22 May 2001 15:57:38 +0900
Subject: [rt-users] rt command does not work
Message-ID: <20010522154540.18EE.KIMURA@ctc.ad.jp>

Hello all,

I have updated some perl modules and then, rt coomands do not work
properly.

kimura at red > ./rtq
Can't load '/usr/local/lib/perl5/site_perl/5.005/i386-freebsd/auto/DBD/mysql/mys
ql.so' for module DBD::mysql: Shared object "libmysqlclient.so.10" not found at
/usr/libdata/perl/5.00503/DynaLoader.pm line 169.

 at /usr/local/lib/perl5/site_perl/5.005/i386-freebsd/Mysql.pm line 13
BEGIN failed--compilation aborted at /opt/rt/lib/rt/database.pm line 8.

I searched for libmysqlclient.so.10 the concerned directory but it is
not there.

I suspect DBD::mysql module may be wrong so, I did;

red# perl -MCPAN -e 'install DBD::mysql'
(snip)

cp lib/Mysql.pm blib/lib/Mysql.pm
cc -c -I/usr/local/lib/perl5/site_perl/5.005/i386-freebsd/auto/DBI       -DVERSION=\"2.0900\"  -DXS_VERSION=\"2.0900\" -DPIC -fpic -I/usr/libdata/perl/5.00503/mach/CORE  dbdimp.c
In file included from dbdimp.c:29:
dbdimp.h:31: mysql.h: No such file or directory
dbdimp.h:32: errmsg.h: No such file or directory
*** Error code 1

Stop in /root/.cpan/build/DBD-mysql-2.0900.
  /usr/bin/make  -- NOT OK
Running make test
  Can't test without successful make
Running make install
  make had returned bad status, install seems impossible

Concerning mysql.h and errmsg.h, they exist.

red# find / -name mysql.h -print
/usr/local/mysql/include/mysql/mysql.h

red# find / -name errmsg.h -print
/usr/local/mysql/include/mysql/errmsg.h

Any suggestion on what to fix?


- - - - - - - - - - - - - - - - - - - 
Kazu Kimura <kimura at ctc.ad.jp>
IP Network tech. dep. CTC
Phone +81-52-740-8101
Fax   +81-52-740-8935
- - - - - - - - - - - - - - - - - - - -




From alesh at sportina.si  Tue May 22 10:31:52 2001
From: alesh at sportina.si (Alesh Mustar)
Date: Tue, 22 May 2001 16:31:52 +0200
Subject: [rt-users] Apache start problems...
Message-ID: <3B0A7858.3020400@sportina.si>

Re all,

i'm trying out RT2 and I ran into this problem, when trying to restart 
apache after adding VirtualHost string into the httpd.conf file.

The error i get is:

[root at test rc0.d]# ./K15httpd start
Starting httpd: Syntax error on line 1184 of /etc/httpd/conf/httpd.conf:
Can't locate Apache/DBI.pm in @INC (@INC contains: 
/usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 
/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 
/usr/lib/perl5/site_perl . /etc/httpd/ /etc/httpd/lib/perl) at (eval 4) 
line 3.

                                                          [FAILED]
[root at test rc0.d]#

Apache::DBI is installed, running perl -MCPAN -e'install Apache::DBI' 
returns that Apache::DBI is up to date.
I also installed Apache::Session, which is also up to date.

Distribution is Red Hat 7.0,  Apache 1.3.12.

Everything else went ok with RT2 installation.

Can anyone please advise what to look at, what to do?

Thank you in advance,
Alesh





From jesse at fsck.com  Tue May 22 11:26:03 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 22 May 2001 11:26:03 -0400
Subject: [rt-users] rt command does not work
In-Reply-To: <20010522154540.18EE.KIMURA@ctc.ad.jp>; from kimura@ctc.ad.jp on Tue, May 22, 2001 at 03:57:38PM +0900
References: <20010522154540.18EE.KIMURA@ctc.ad.jp>
Message-ID: <20010522112603.H18498@pallas.fsck.com>

The current version of DBD::mysql is a broken beta test.

perl -CPAN -e'install DBD::mysql::Install' will get you the old 
working version.



On Tue, May 22, 2001 at 03:57:38PM +0900, Kazu Kimura wrote:
> Hello all,
> 
> I have updated some perl modules and then, rt coomands do not work
> properly.
> 
> kimura at red > ./rtq
> Can't load '/usr/local/lib/perl5/site_perl/5.005/i386-freebsd/auto/DBD/mysql/mys
> ql.so' for module DBD::mysql: Shared object "libmysqlclient.so.10" not found at
> /usr/libdata/perl/5.00503/DynaLoader.pm line 169.
> 
>  at /usr/local/lib/perl5/site_perl/5.005/i386-freebsd/Mysql.pm line 13
> BEGIN failed--compilation aborted at /opt/rt/lib/rt/database.pm line 8.
> 
> I searched for libmysqlclient.so.10 the concerned directory but it is
> not there.
> 
> I suspect DBD::mysql module may be wrong so, I did;
> 
> red# perl -MCPAN -e 'install DBD::mysql'
> (snip)
> 
> cp lib/Mysql.pm blib/lib/Mysql.pm
> cc -c -I/usr/local/lib/perl5/site_perl/5.005/i386-freebsd/auto/DBI       -DVERSION=\"2.0900\"  -DXS_VERSION=\"2.0900\" -DPIC -fpic -I/usr/libdata/perl/5.00503/mach/CORE  dbdimp.c
> In file included from dbdimp.c:29:
> dbdimp.h:31: mysql.h: No such file or directory
> dbdimp.h:32: errmsg.h: No such file or directory
> *** Error code 1
> 
> Stop in /root/.cpan/build/DBD-mysql-2.0900.
>   /usr/bin/make  -- NOT OK
> Running make test
>   Can't test without successful make
> Running make install
>   make had returned bad status, install seems impossible
> 
> Concerning mysql.h and errmsg.h, they exist.
> 
> red# find / -name mysql.h -print
> /usr/local/mysql/include/mysql/mysql.h
> 
> red# find / -name errmsg.h -print
> /usr/local/mysql/include/mysql/errmsg.h
> 
> Any suggestion on what to fix?
> 
> 
> - - - - - - - - - - - - - - - - - - - 
> Kazu Kimura <kimura at ctc.ad.jp>
> IP Network tech. dep. CTC
> Phone +81-52-740-8101
> Fax   +81-52-740-8935
> - - - - - - - - - - - - - - - - - - - -
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

They'll take my private key when they pry it from my cold dead fingers!



From rshaw at arizona.mxim.com  Tue May 22 13:27:41 2001
From: rshaw at arizona.mxim.com (Robert Shaw)
Date: Tue, 22 May 2001 10:27:41 -0700
Subject: [rt-users] No prefs for non-priv user?
Message-ID: <20010522102741.C11540@arizona2.mxim.com>

Hi,

I've installed the latest 1.3.78 release and when I try to click the
"Preferences" link for a non-privilaged user, I get:

Not Found

The requested URL /SelfService/Prefs.html was not found on this server.

And sure enough, that file does not exist in the WebRT tree.

Any ideas?

-Robert



From rshaw at arizona.mxim.com  Tue May 22 13:34:58 2001
From: rshaw at arizona.mxim.com (Robert Shaw)
Date: Tue, 22 May 2001 10:34:58 -0700
Subject: [rt-users] Creating user causes error
Message-ID: <20010522103458.D11540@arizona2.mxim.com>

Hi,

Whenever I try to create a new user, I get the following status message in
the web interface:

Could not create user

But, it indeed did create the user if I search for it in the user list page.
I can then edit the user just fine. It seems that it saves everything I type
in except the password for the new user.

I'm using 1.3.78.  Any ideas?

-Robert



From rshaw at arizona.mxim.com  Tue May 22 13:37:16 2001
From: rshaw at arizona.mxim.com (Robert Shaw)
Date: Tue, 22 May 2001 10:37:16 -0700
Subject: [rt-users] Granting rights to queues
Message-ID: <20010522103716.E11540@arizona2.mxim.com>

Hi,

When I try to use the web interface to grant "Create ticket" rights (or any
other right) to a queue, I get:

System Error. right not granted 

But it does put the right in the right side with a checkbox. I can then click
the checkbox and submit to remove the right just fine. Also, it doesn't seem
to actually grant the rights either, because if I goto a non-priv user, they
cannot see the queue to be able to submit tickets, the pop-up is empty.

I'm using 1.3.78. Any ideas?

Thanks,
-Robert



From gadams at promisant.com  Tue May 22 13:52:52 2001
From: gadams at promisant.com (Adams, Gavin)
Date: Tue, 22 May 2001 14:52:52 -0300
Subject: [rt-users] Queue owner vs. watcher
Message-ID: <A648F47C4D9AE04185326D8AD8E367DC18F519@CORPBMVEX.corp.promisant.com>

Hi,

For the new version of rt, what is the proper way to setup an rt user to
get notification on new email tickets to a particular queue? The old
documentation mentions being a "queue member"; a setting/feature not
seen in the pre 2.x release. The closest relationship appears to be
setting the user up as a watcher. I'm thinking that if I:

1)	grant user watcher rights to queue
2)	Add user as watcher of the queue
3)	Create a scrip that OnCreate, NotifyAllWatchers with a template
I create

Does this sound reasonable or am I way off base here?

Thanks,

--- Gavin Adams
Promisant Ltd.
Bermuda




From brians at plaza.ds.adp.com  Tue May 22 14:30:49 2001
From: brians at plaza.ds.adp.com (brians at plaza.ds.adp.com)
Date: Tue, 22 May 2001 11:30:49 -0700
Subject: [rt-users] email error from new users
Message-ID: <3B0AB059.B315A0A6@plaza.ds.adp.com>

I am using RT version 1.3.77 and am getting this error when a user that
has never sent in a help request before sends one in. This was working
in prior versions.

   ----- The following addresses had permanent fatal errors -----
|"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"

   ----- Transcript of session follows -----
Couldn't load from the users database.
Can't call method "fetchrow" on an undefined value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Handle.pm line
332, <STDIN> chunk 19.
554 |"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"... unknown
mailer error 255

Brian

-- 
------------------------------------------
Brian Stevenson - brians at plaza.ds.adp.com
ADP Dealer Services
------------------------------------------



From jesse at fsck.com  Tue May 22 14:50:07 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 22 May 2001 14:50:07 -0400
Subject: [rt-users] No prefs for non-priv user?
In-Reply-To: <20010522102741.C11540@arizona2.mxim.com>; from rshaw@arizona.mxim.com on Tue, May 22, 2001 at 10:27:41AM -0700
References: <20010522102741.C11540@arizona2.mxim.com>
Message-ID: <20010522145007.O18498@pallas.fsck.com>

It's never been written. I need to yank that link for 2.0.0


On Tue, May 22, 2001 at 10:27:41AM -0700, Robert Shaw wrote:
> Hi,
> 
> I've installed the latest 1.3.78 release and when I try to click the
> "Preferences" link for a non-privilaged user, I get:
> 
> Not Found
> 
> The requested URL /SelfService/Prefs.html was not found on this server.
> 
> And sure enough, that file does not exist in the WebRT tree.
> 
> Any ideas?
> 
> -Robert
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<lamont> I'm reasonably sure that at least two of the electric blue kangeroos
         I saw were real.



From jesse at fsck.com  Tue May 22 14:50:51 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 22 May 2001 14:50:51 -0400
Subject: [rt-users] Creating user causes error
In-Reply-To: <20010522103458.D11540@arizona2.mxim.com>; from rshaw@arizona.mxim.com on Tue, May 22, 2001 at 10:34:58AM -0700
References: <20010522103458.D11540@arizona2.mxim.com>
Message-ID: <20010522145051.P18498@pallas.fsck.com>

That sounds like you've got a broken msql-mysql-modules. Try reverting to the next-most-recent
version.
        0j


On Tue, May 22, 2001 at 10:34:58AM -0700, Robert Shaw wrote:
> Hi,
> 
> Whenever I try to create a new user, I get the following status message in
> the web interface:
> 
> Could not create user
> 
> But, it indeed did create the user if I search for it in the user list page.
> I can then edit the user just fine. It seems that it saves everything I type
> in except the password for the new user.
> 
> I'm using 1.3.78.  Any ideas?
> 
> -Robert
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
									-Tanj



From jesse at fsck.com  Tue May 22 14:51:28 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 22 May 2001 14:51:28 -0400
Subject: [rt-users] Granting rights to queues
In-Reply-To: <20010522103716.E11540@arizona2.mxim.com>; from rshaw@arizona.mxim.com on Tue, May 22, 2001 at 10:37:16AM -0700
References: <20010522103716.E11540@arizona2.mxim.com>
Message-ID: <20010522145128.Q18498@pallas.fsck.com>

This sounds like it's caused by the same msql-mysql-modules issue that caused your other problem.



On Tue, May 22, 2001 at 10:37:16AM -0700, Robert Shaw wrote:
> Hi,
> 
> When I try to use the web interface to grant "Create ticket" rights (or any
> other right) to a queue, I get:
> 
> System Error. right not granted 
> 
> But it does put the right in the right side with a checkbox. I can then click
> the checkbox and submit to remove the right just fine. Also, it doesn't seem
> to actually grant the rights either, because if I goto a non-priv user, they
> cannot see the queue to be able to submit tickets, the pop-up is empty.
> 
> I'm using 1.3.78. Any ideas?
> 
> Thanks,
> -Robert
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

autoconf is your friend until it mysteriously stops working, at which 
point it is a snarling wolverine attached to your genitals by its teeth
 (that said, it's better than most of the alternatives)  -- Nathan Mehl



From jesse at fsck.com  Tue May 22 14:52:33 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 22 May 2001 14:52:33 -0400
Subject: [rt-users] Queue owner vs. watcher
In-Reply-To: <A648F47C4D9AE04185326D8AD8E367DC18F519@CORPBMVEX.corp.promisant.com>; from gadams@promisant.com on Tue, May 22, 2001 at 02:52:52PM -0300
References: <A648F47C4D9AE04185326D8AD8E367DC18F519@CORPBMVEX.corp.promisant.com>
Message-ID: <20010522145233.R18498@pallas.fsck.com>

That sounds about right. though you probably want to make the user an 'AdminCc' of the queue
and notify AdminCcs on create with your template. otherwise the requestor will get mail too.


On Tue, May 22, 2001 at 02:52:52PM -0300, Adams, Gavin wrote:
> Hi,
> 
> For the new version of rt, what is the proper way to setup an rt user to
> get notification on new email tickets to a particular queue? The old
> documentation mentions being a "queue member"; a setting/feature not
> seen in the pre 2.x release. The closest relationship appears to be
> setting the user up as a watcher. I'm thinking that if I:
> 
> 1)	grant user watcher rights to queue
> 2)	Add user as watcher of the queue
> 3)	Create a scrip that OnCreate, NotifyAllWatchers with a template
> I create
> 
> Does this sound reasonable or am I way off base here?
> 
> Thanks,
> 
> --- Gavin Adams
> Promisant Ltd.
> Bermuda
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

This is scary.  I'm imagining tracerouting you and seeing links like "Route
84" and "Route 9, Exit 14".  Obviously, this is illness induced. 
								--Cana McCoy



From rshaw at arizona.mxim.com  Tue May 22 15:44:21 2001
From: rshaw at arizona.mxim.com (Robert Shaw)
Date: Tue, 22 May 2001 12:44:21 -0700
Subject: [rt-users] email error from new users
In-Reply-To: <3B0AB059.B315A0A6@plaza.ds.adp.com>; from brians@plaza.ds.adp.com on Tue, May 22, 2001 at 11:30:49AM -0700
References: <3B0AB059.B315A0A6@plaza.ds.adp.com>
Message-ID: <20010522124421.C375@arizona2.mxim.com>

Shouldn't your alias have the pipe '|' within the double-quotes? Like this:

"|/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"

That's what the documentation shows.

-Robert

On Tue, May 22, 2001 at 11:30:49AM -0700, brians at plaza.ds.adp.com wrote:
> I am using RT version 1.3.77 and am getting this error when a user that
> has never sent in a help request before sends one in. This was working
> in prior versions.
> 
>    ----- The following addresses had permanent fatal errors -----
> |"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"



From brians at plaza.ds.adp.com  Tue May 22 15:56:43 2001
From: brians at plaza.ds.adp.com (brians at plaza.ds.adp.com)
Date: Tue, 22 May 2001 12:56:43 -0700
Subject: [rt-users] email error from new users
References: <3B0AB059.B315A0A6@plaza.ds.adp.com> <20010522124421.C375@arizona2.mxim.com>
Message-ID: <3B0AC47B.BF00AEA6@plaza.ds.adp.com>

It works on solaris 8 with it outside the quotes, haven't tried it the
other way, but the example shows it inside the quotes.

Brian

Robert Shaw wrote:
> 
> Shouldn't your alias have the pipe '|' within the double-quotes? Like this:
> 
> "|/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"
> 
> That's what the documentation shows.
> 
> -Robert
> 
> On Tue, May 22, 2001 at 11:30:49AM -0700, brians at plaza.ds.adp.com wrote:
> > I am using RT version 1.3.77 and am getting this error when a user that
> > has never sent in a help request before sends one in. This was working
> > in prior versions.
> >
> >    ----- The following addresses had permanent fatal errors -----
> > |"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

-- 
------------------------------------------
Brian Stevenson - brians at plaza.ds.adp.com
ADP Dealer Services
------------------------------------------



From brians at plaza.ds.adp.com  Tue May 22 15:59:24 2001
From: brians at plaza.ds.adp.com (brians at plaza.ds.adp.com)
Date: Tue, 22 May 2001 12:59:24 -0700
Subject: [rt-users] email error from new users
References: <3B0AB059.B315A0A6@plaza.ds.adp.com> <20010522145417.S18498@pallas.fsck.com> <3B0AB92C.88552D74@plaza.ds.adp.com> <20010522151537.U18498@pallas.fsck.com>
Message-ID: <3B0AC51C.3B1C9EE7@plaza.ds.adp.com>

Jesse,

Going to DBIx::SearchBuilder 0.33 fixed the problem.
What version of mysql have you tested with?

Brian

Jesse wrote:
> 
> You should be running DBIx::SearchBuilder 0.33.
> IIRC, mysql 3.23.33 was known to have scary dataloss bugs....
> 
> -j
> 
> On Tue, May 22, 2001 at 12:08:28PM -0700, brians at plaza.ds.adp.com wrote:
> > Jesse,
> >
> > I am using mysql 3.23.33 and DBIx::SearchBuilder 0.31
> >
> > Brian
> >
> > Jesse wrote:
> > >
> > > What version of DBIx::SearchBuilder are you running with? what database?
> > >
> > > On Tue, May 22, 2001 at 11:30:49AM -0700, brians at plaza.ds.adp.com wrote:
> > > > I am using RT version 1.3.77 and am getting this error when a user that
> > > > has never sent in a help request before sends one in. This was working
> > > > in prior versions.
> > > >
> > > >    ----- The following addresses had permanent fatal errors -----
> > > > |"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"
> > > >
> > > >    ----- Transcript of session follows -----
> > > > Couldn't load from the users database.
> > > > Can't call method "fetchrow" on an undefined value at
> > > > /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Handle.pm line
> > > > 332, <STDIN> chunk 19.
> > > > 554 |"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"... unknown
> > > > mailer error 255
> > > >
> > > > Brian
> > > >
> > > > --
> > > > ------------------------------------------
> > > > Brian Stevenson - brians at plaza.ds.adp.com
> > > > ADP Dealer Services
> > > > ------------------------------------------
> > > >
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > >
> > >
> > > --
> > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > >
> > > '"As the company that brought users the Internet, Netscape is now inviting
> > > the more than 60 million people who have used our client software to
> > > 'tune up' and upgrade to Netscape Communicator," said Mike Homer,
> > > senior vice president of marketing at Netscape.'  Sometimes I wonder.
> >
> > --
> > ------------------------------------------
> > Brian Stevenson - brians at plaza.ds.adp.com
> > ADP Dealer Services
> > ------------------------------------------
> >
> 
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> They'll take my private key when they pry it from my cold dead fingers!

-- 
------------------------------------------
Brian Stevenson - brians at plaza.ds.adp.com
ADP Dealer Services
------------------------------------------



From jesse at fsck.com  Tue May 22 16:04:16 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 22 May 2001 16:04:16 -0400
Subject: [rt-users] email error from new users
In-Reply-To: <3B0AC51C.3B1C9EE7@plaza.ds.adp.com>; from brians@plaza.ds.adp.com on Tue, May 22, 2001 at 12:59:24PM -0700
References: <3B0AB059.B315A0A6@plaza.ds.adp.com> <20010522145417.S18498@pallas.fsck.com> <3B0AB92C.88552D74@plaza.ds.adp.com> <20010522151537.U18498@pallas.fsck.com> <3B0AC51C.3B1C9EE7@plaza.ds.adp.com>
Message-ID: <20010522160416.A18498@pallas.fsck.com>

I tend to test with the current stable release. (Right now, that's 3.23.38, iirc)



On Tue, May 22, 2001 at 12:59:24PM -0700, brians at plaza.ds.adp.com wrote:
> Jesse,
> 
> Going to DBIx::SearchBuilder 0.33 fixed the problem.
> What version of mysql have you tested with?
> 
> Brian
> 
> Jesse wrote:
> > 
> > You should be running DBIx::SearchBuilder 0.33.
> > IIRC, mysql 3.23.33 was known to have scary dataloss bugs....
> > 
> > -j
> > 
> > On Tue, May 22, 2001 at 12:08:28PM -0700, brians at plaza.ds.adp.com wrote:
> > > Jesse,
> > >
> > > I am using mysql 3.23.33 and DBIx::SearchBuilder 0.31
> > >
> > > Brian
> > >
> > > Jesse wrote:
> > > >
> > > > What version of DBIx::SearchBuilder are you running with? what database?
> > > >
> > > > On Tue, May 22, 2001 at 11:30:49AM -0700, brians at plaza.ds.adp.com wrote:
> > > > > I am using RT version 1.3.77 and am getting this error when a user that
> > > > > has never sent in a help request before sends one in. This was working
> > > > > in prior versions.
> > > > >
> > > > >    ----- The following addresses had permanent fatal errors -----
> > > > > |"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"
> > > > >
> > > > >    ----- Transcript of session follows -----
> > > > > Couldn't load from the users database.
> > > > > Can't call method "fetchrow" on an undefined value at
> > > > > /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Handle.pm line
> > > > > 332, <STDIN> chunk 19.
> > > > > 554 |"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"... unknown
> > > > > mailer error 255
> > > > >
> > > > > Brian
> > > > >
> > > > > --
> > > > > ------------------------------------------
> > > > > Brian Stevenson - brians at plaza.ds.adp.com
> > > > > ADP Dealer Services
> > > > > ------------------------------------------
> > > > >
> > > > > _______________________________________________
> > > > > rt-users mailing list
> > > > > rt-users at lists.fsck.com
> > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > >
> > > >
> > > > --
> > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > > >
> > > > '"As the company that brought users the Internet, Netscape is now inviting
> > > > the more than 60 million people who have used our client software to
> > > > 'tune up' and upgrade to Netscape Communicator," said Mike Homer,
> > > > senior vice president of marketing at Netscape.'  Sometimes I wonder.
> > >
> > > --
> > > ------------------------------------------
> > > Brian Stevenson - brians at plaza.ds.adp.com
> > > ADP Dealer Services
> > > ------------------------------------------
> > >
> > 
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > They'll take my private key when they pry it from my cold dead fingers!
> 
> -- 
> ------------------------------------------
> Brian Stevenson - brians at plaza.ds.adp.com
> ADP Dealer Services
> ------------------------------------------
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

. . . when not in doubt, get in doubt.  -- Old Discordian Proveb



From jesse at fsck.com  Tue May 22 16:07:03 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 22 May 2001 16:07:03 -0400
Subject: [rt-users] email error from new users
In-Reply-To: <3B0AC47B.BF00AEA6@plaza.ds.adp.com>; from brians@plaza.ds.adp.com on Tue, May 22, 2001 at 12:56:43PM -0700
References: <3B0AB059.B315A0A6@plaza.ds.adp.com> <20010522124421.C375@arizona2.mxim.com> <3B0AC47B.BF00AEA6@plaza.ds.adp.com>
Message-ID: <20010522160703.C18498@pallas.fsck.com>

Sendmail doesn't care whether the pipe is inside or outside the quotes. other MTAs 
are a bit pickier.

        -j



On Tue, May 22, 2001 at 12:56:43PM -0700, brians at plaza.ds.adp.com wrote:
> It works on solaris 8 with it outside the quotes, haven't tried it the
> other way, but the example shows it inside the quotes.
> 
> Brian
> 
> Robert Shaw wrote:
> > 
> > Shouldn't your alias have the pipe '|' within the double-quotes? Like this:
> > 
> > "|/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"
> > 
> > That's what the documentation shows.
> > 
> > -Robert
> > 
> > On Tue, May 22, 2001 at 11:30:49AM -0700, brians at plaza.ds.adp.com wrote:
> > > I am using RT version 1.3.77 and am getting this error when a user that
> > > has never sent in a help request before sends one in. This was working
> > > in prior versions.
> > >
> > >    ----- The following addresses had permanent fatal errors -----
> > > |"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> 
> -- 
> ------------------------------------------
> Brian Stevenson - brians at plaza.ds.adp.com
> ADP Dealer Services
> ------------------------------------------
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"If IBM _wanted_ to make clones, we could make them cheaper and faster than
anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci Department.



From tgregory at tarjema.com  Tue May 22 19:00:58 2001
From: tgregory at tarjema.com (Timothy A. Gregory)
Date: Tue, 22 May 2001 16:00:58 -0700
Subject: [rt-users] Escalation-methods?
References: <20010521123958.H11300@cephyr.cid.net> <20010522000159.B18498@pallas.fsck.com>
Message-ID: <00e801c0e313$134d7120$9c01a8c0@semaphore.lan>

You are welcome to grab the script I wrote and tweak it to your needs;

http://tarjema.com/files/rt_escalation.pl

--tag


----- Original Message -----
From: "Jesse" <jesse at fsck.com>
To: "Michael Thies" <michael at thies.org>
Cc: <rt-users at lists.fsck.com>
Sent: Monday, May 21, 2001 9:01 PM
Subject: Re: [rt-users] Escalation-methods?


> It's something that has been talked about a lot but never actually built.
>
>
> On Mon, May 21, 2001 at 12:39:58PM +0200, Michael Thies wrote:
> > Hi,
> >
> > I'm wondering, if I can escalate a ticket, after no reaction/responses
> > after serveral time?
> > Best thing would be, mailing to the owner of the ticket, and after a
second
> > time mailing all queue-members.
> >
> > Maybe it will be realized in the development branch?
> >
> > Could someone give me any hints about that?
> >
> >
> > TiA
> > --
> > \o/
> > Michael Thies
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> As I sit here alone looking at green text on a laptop in a mostly bare
room listening
> to loud music wearing all black, I realize that that it is much less cool
in real life :)
> --Richard Tibbetts
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From mliu at akamai.com  Tue May 22 19:32:51 2001
From: mliu at akamai.com (Liu, Michael)
Date: Tue, 22 May 2001 19:32:51 -0400
Subject: [rt-users] Problems creating replies or comments with web UI
Message-ID: <53DE674482E7D411BBAF00B0D049A58E29F6F7@kendall-ex3.kendall.akamai.com>

Hi,
	I've been having problems sending replies or adding comments through
the web UI.  Using e-mail and the rt-mailgate, they work fine.  But trying
to use the Reply and Comment links, they don't even seem to be recording any
transaction.  So for instance, I click the Reply link, and it brings up the
Update.html page.  I fill in the body, then hit the Submit button.  I then
get re-directed back to the Display.html page, but there's no history of
having submitted a response.  Same thing happens for comments.
	I'm running RT 1.3.78, DBIx::SearchBuilder 0.33, and mysql 3.23.36.
	Thanks for your help.

Michael Liu
mliu at akamai.com
Customer Care Engineer




From jesse at fsck.com  Tue May 22 19:39:34 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 22 May 2001 19:39:34 -0400
Subject: [rt-users] Problems creating replies or comments with web UI
In-Reply-To: <53DE674482E7D411BBAF00B0D049A58E29F6F7@kendall-ex3.kendall.akamai.com>; from mliu@akamai.com on Tue, May 22, 2001 at 07:32:51PM -0400
References: <53DE674482E7D411BBAF00B0D049A58E29F6F7@kendall-ex3.kendall.akamai.com>
Message-ID: <20010522193934.Z18498@pallas.fsck.com>

Heya Michael,
        Are you upgrading from a previous install of RT? Sometimes
HTML::Mason caches older versions of html templates..and this was a
bug in other recent versions of RT.  Also, if you haven't fully stopped
and started apache, you won't have the latest version of RT running.

apachectl restart doesn't properly reload mod_perl apps.

        -j


On Tue, May 22, 2001 at 07:32:51PM -0400, Liu, Michael wrote:
> Hi,
> 	I've been having problems sending replies or adding comments through
> the web UI.  Using e-mail and the rt-mailgate, they work fine.  But trying
> to use the Reply and Comment links, they don't even seem to be recording any
> transaction.  So for instance, I click the Reply link, and it brings up the
> Update.html page.  I fill in the body, then hit the Submit button.  I then
> get re-directed back to the Display.html page, but there's no history of
> having submitted a response.  Same thing happens for comments.
> 	I'm running RT 1.3.78, DBIx::SearchBuilder 0.33, and mysql 3.23.36.
> 	Thanks for your help.
> 
> Michael Liu
> mliu at akamai.com
> Customer Care Engineer
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump, Piglet, meet me in transporter room three"



From allbery at ece.cmu.edu  Tue May 22 21:11:07 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Tue, 22 May 2001 21:11:07 -0400
Subject: [rt-users] email error from new users
In-Reply-To: <3B0AC47B.BF00AEA6@plaza.ds.adp.com>
Message-ID: <132320000.990580267@vpn76.ece.cmu.edu>

On Tuesday, May 22, 2001 12:56:43 -0700, brians at plaza.ds.adp.com wrote:
+-----
| It works on solaris 8 with it outside the quotes, haven't tried it the
| other way, but the example shows it inside the quotes.
+--->8

Which one works depends on the version of sendmail running; I think we had 
to change all ours when we upgraded from sendmail 8.9.3 to 8.11.0, but I'm 
really fuzzed out at the moment (don't ask --- it involves leaky ceilings) 
so I don't remember exactly.

-- 
brandon s. allbery     [os/2][linux][solaris][japh]   allbery at kf8nh.apk.net
system administrator        [WAY too many hats]         allbery at ece.cmu.edu
electrical and computer engineering                                   KF8NH
carnegie mellon university     ["better check the oblivious first" -ke6sls]




From wozz+rt at wookie.net  Wed May 23 00:18:40 2001
From: wozz+rt at wookie.net (Wozz)
Date: Tue, 22 May 2001 22:18:40 -0600
Subject: [rt-users] RT2 relationships
Message-ID: <20010522221840.F21017@luvewe.bonch.org>

Is there a message somewhere in the archives that explains how
relationships are implemented in RT2?  I'm looking to do relationships,
wherein I can resolve a parent ticket, and all the children tickets
are closed and children ticket requestors notified, or after all
the child tickets are closed, the parent ticket closes and its
requestor is notified.  I've been playing with the relationships, and I
don't see that they are doing anything other than providing a visual cue as
to related tickets.



From kimura at ctc.ad.jp  Wed May 23 00:15:51 2001
From: kimura at ctc.ad.jp (Kazu Kimura)
Date: Wed, 23 May 2001 13:15:51 +0900
Subject: [rt-users] rt command does not work
In-Reply-To: <20010522112603.H18498@pallas.fsck.com>
References: <20010522154540.18EE.KIMURA@ctc.ad.jp> <20010522112603.H18498@pallas.fsck.com>
Message-ID: <20010523130819.18F7.KIMURA@ctc.ad.jp>

I did as follows.


red# perl -CPAN -e'install DBD::mysql::Install'
Unrecognized switch: -CPAN  (-h will show valid options).
red# perl -MCPAN -e 'install DBD::mysql::Install'
CPAN: Storable loaded ok
Going to read /root/.cpan/Metadata
(snip)

anifying blib/man1/dbimon.1
  /usr/bin/make  -- OK
Running make test

(snip)
t/00base............install_driver(mysql) failed: Can't load '../blib/arch/auto/DBD/mysql/mysql.so' for module DBD::mysql: Shared object "libmysqlclient.so.10" not found at
/usr/libdata/perl/5.00503/DynaLoader.pm line 169.

(snip)
  /usr/bin/make test -- NOT OK
Running make install
  make test had returned bad status, won't install without force

! Make install failed because make test failed.  I forced make install.

red# cd /root/.cpan/build/Msql-Mysql-modules-1.2216
red# /usr/bin/make install
! This seems successful.

! But.....
red# cd /opt/rt/bin
red# ./rtq --help
Can't load '/usr/local/lib/perl5/site_perl/5.005/i386-freebsd/auto/DBD/mysql/mys
ql.so' for module DBD::mysql: Shared object "libmysqlclient.so.10" not found at /usr/libdata/perl/5.00503/DynaLoader.pm line 169.

 at /usr/local/lib/perl5/site_perl/5.005/i386-freebsd/Mysql.pm line 13
BEGIN failed--compilation aborted at /opt/rt/lib/rt/database.pm line 8.

! It failed though.

! Sigh....



On Tue, 22 May 2001 11:26:03 -0400
Jesse <jesse at fsck.com> wrote:

> The current version of DBD::mysql is a broken beta test.
> 
> perl -CPAN -e'install DBD::mysql::Install' will get you the old 
> working version.
> 
> 

- - - - - - - - - - - - - - - - - - - 
Kazu Kimura <kimura at ctc.ad.jp>
IP Network tech. dep. CTC
Phone +81-52-740-8101
Fax   +81-52-740-8935
- - - - - - - - - - - - - - - - - - - -




From jesse at fsck.com  Wed May 23 00:19:29 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 23 May 2001 00:19:29 -0400
Subject: [rt-users] rt command does not work
In-Reply-To: <20010523130819.18F7.KIMURA@ctc.ad.jp>; from kimura@ctc.ad.jp on Wed, May 23, 2001 at 01:15:51PM +0900
References: <20010522154540.18EE.KIMURA@ctc.ad.jp> <20010522112603.H18498@pallas.fsck.com> <20010523130819.18F7.KIMURA@ctc.ad.jp>
Message-ID: <20010523001929.G18498@pallas.fsck.com>

On Wed, May 23, 2001 at 01:15:51PM +0900, Kazu Kimura wrote:
> I did as follows.
> 
> ! Make install failed because make test failed.  I forced make install.

*nod* if make test fails it's unlikely that rt will work.
How did you install mysql? 

> 
> red# cd /root/.cpan/build/Msql-Mysql-modules-1.2216
> red# /usr/bin/make install
> ! This seems successful.
> 
> ! But.....
> red# cd /opt/rt/bin
> red# ./rtq --help
> Can't load '/usr/local/lib/perl5/site_perl/5.005/i386-freebsd/auto/DBD/mysql/mys
> ql.so' for module DBD::mysql: Shared object "libmysqlclient.so.10" not found at /usr/libdata/perl/5.00503/DynaLoader.pm line 169.
> 
>  at /usr/local/lib/perl5/site_perl/5.005/i386-freebsd/Mysql.pm line 13
> BEGIN failed--compilation aborted at /opt/rt/lib/rt/database.pm line 8.
> 
> ! It failed though.
> 
> ! Sigh....
> 
> 
> 
> On Tue, 22 May 2001 11:26:03 -0400
> Jesse <jesse at fsck.com> wrote:
> 
> > The current version of DBD::mysql is a broken beta test.
> > 
> > perl -CPAN -e'install DBD::mysql::Install' will get you the old 
> > working version.
> > 
> > 
> 
> - - - - - - - - - - - - - - - - - - - 
> Kazu Kimura <kimura at ctc.ad.jp>
> IP Network tech. dep. CTC
> Phone +81-52-740-8101
> Fax   +81-52-740-8935
> - - - - - - - - - - - - - - - - - - - -
> 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
									-Tanj



From wozz+rt at wookie.net  Wed May 23 00:45:14 2001
From: wozz+rt at wookie.net (Wozz)
Date: Tue, 22 May 2001 22:45:14 -0600
Subject: [rt-users] RT2 mail reply issue
Message-ID: <20010522224514.H21017@luvewe.bonch.org>

I've just setup the latest cvs of RT2, and I'm having an issue with mail
being sent when I do replies.  I'm using qmail and have the sendmail
wrapper setup (and the system's sendmail moved elsewhere).  Auto-replies
for queues work, so RT Is able to find sendmail it would seem, but when I
try and send a reply to anyone, the message never makes it to qmail (no
entries in the log).  In addition, it doesn't appear that anything appears
in the various rt logs that end up in tmp that would indicate the problem,
at least not consistantly, there's a message that pops up occasionally, but
it doesn't occur everytime it fails to send a message, and without
timestamps in the logs, its hard to say whats causing it.  The messages
are:

now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x874df78): Checking condition OnCreate...
RT::Transaction=HASH(0x874df78): Matches condition OnCreate...
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x874df78): Prepared AutoreplyToRequestor
Use of uninitialized value at /usr/local/rt/lib/RT/Action/SendEmail.pm line
84, 
<STDIN> chunk 14.
Use of uninitialized value at /usr/local/rt/lib/RT/Action/SendEmail.pm line
86, 
<STDIN> chunk 14.
RT::Transaction=HASH(0x874df78): Committed AutoreplyToRequestor
Use of uninitialized value at /usr/local/rt/lib/RT/Ticket.pm line 2431.
Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBu
ilder/Record/Cachable.pm line 126.
Use of uninitialized value at /usr/local/rt/lib/RT/Ticket.pm line 310.
Ticket 15 created in queue ''

The SendEmail action coudl be the problem, but it doesn't appear everytime
i try and send an email.  Any thoughts?



From jesse at fsck.com  Wed May 23 00:52:11 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 23 May 2001 00:52:11 -0400
Subject: [rt-users] RT2 relationships
In-Reply-To: <20010522221840.F21017@luvewe.bonch.org>; from wozz+rt@wookie.net on Tue, May 22, 2001 at 10:18:40PM -0600
References: <20010522221840.F21017@luvewe.bonch.org>
Message-ID: <20010523005211.H18498@pallas.fsck.com>

you'll wanna look at Ticket.pm, Link.pm and Links.pm.

StallDependent and OpenDependent in lib/RT/Action/ were Tobias'
early attempts to do something like what you want.

        -j


On Tue, May 22, 2001 at 10:18:40PM -0600, Wozz wrote:
> Is there a message somewhere in the archives that explains how
> relationships are implemented in RT2?  I'm looking to do relationships,
> wherein I can resolve a parent ticket, and all the children tickets
> are closed and children ticket requestors notified, or after all
> the child tickets are closed, the parent ticket closes and its
> requestor is notified.  I've been playing with the relationships, and I
> don't see that they are doing anything other than providing a visual cue as
> to related tickets.
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

. . . when not in doubt, get in doubt.  -- Old Discordian Proveb



From jesse at fsck.com  Wed May 23 00:55:31 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 23 May 2001 00:55:31 -0400
Subject: [rt-users] rt command does not work
In-Reply-To: <20010523134716.18FA.KIMURA@ctc.ad.jp>; from kimura@ctc.ad.jp on Wed, May 23, 2001 at 01:49:22PM +0900
References: <20010523130819.18F7.KIMURA@ctc.ad.jp> <20010523001929.G18498@pallas.fsck.com> <20010523134716.18FA.KIMURA@ctc.ad.jp>
Message-ID: <20010523005531.I18498@pallas.fsck.com>

Huh. weird. you may need to add /usr/local/mysql/lib/mysql to 
the LD_LIBRARY_PATH. or, for example, under linux, add it to
/etc/ld.so.conf and run /sbin/ldconfig -v and then try building 
Msql-Mysql-Modules again.


On Wed, May 23, 2001 at 01:49:22PM +0900, Kazu Kimura wrote:
> I simply installed mysql-3.23.38 with following.
> 
> configure --prefix=/usr/local/mysql --with-low-memory
> make
> make test
> make install
> 
> This was successful.
> 
> Regards,
> 
> On Wed, 23 May 2001 00:19:29 -0400
> Jesse <jesse at fsck.com> wrote:
> 
> > 
> > On Wed, May 23, 2001 at 01:15:51PM +0900, Kazu Kimura wrote:
> > > I did as follows.
> > > 
> > > ! Make install failed because make test failed.  I forced make install.
> > 
> > *nod* if make test fails it's unlikely that rt will work.
> > How did you install mysql? 
> > 
> 
> - - - - - - - - - - - - - - - - - - - 
> Kazu Kimura <kimura at ctc.ad.jp>
> IP Network tech. dep. CTC
> Phone +81-52-740-8101
> Fax   +81-52-740-8935
> - - - - - - - - - - - - - - - - - - - -
> 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

pretty soon we're going to HAVE to have hypertext mail!
				--Tim Berners Lee. (8 Jan 1993 on www-talk)



From jesse at fsck.com  Wed May 23 00:57:30 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 23 May 2001 00:57:30 -0400
Subject: [rt-users] RT2 mail reply issue
In-Reply-To: <20010522224514.H21017@luvewe.bonch.org>; from wozz+rt@wookie.net on Tue, May 22, 2001 at 10:45:14PM -0600
References: <20010522224514.H21017@luvewe.bonch.org>
Message-ID: <20010523005730.J18498@pallas.fsck.com>

What exact scrips have you set up? 

Is the RT install fresh or updated from a previous rev?


On Tue, May 22, 2001 at 10:45:14PM -0600, Wozz wrote:
> I've just setup the latest cvs of RT2, and I'm having an issue with mail
> being sent when I do replies.  I'm using qmail and have the sendmail
> wrapper setup (and the system's sendmail moved elsewhere).  Auto-replies
> for queues work, so RT Is able to find sendmail it would seem, but when I
> try and send a reply to anyone, the message never makes it to qmail (no
> entries in the log).  In addition, it doesn't appear that anything appears
> in the various rt logs that end up in tmp that would indicate the problem,
> at least not consistantly, there's a message that pops up occasionally, but
> it doesn't occur everytime it fails to send a message, and without
> timestamps in the logs, its hard to say whats causing it.  The messages
> are:
> 
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x874df78): Checking condition OnCreate...
> RT::Transaction=HASH(0x874df78): Matches condition OnCreate...
> now requiring RT::Action::Autoreply
> RT::Transaction=HASH(0x874df78): Prepared AutoreplyToRequestor
> Use of uninitialized value at /usr/local/rt/lib/RT/Action/SendEmail.pm line
> 84, 
> <STDIN> chunk 14.
> Use of uninitialized value at /usr/local/rt/lib/RT/Action/SendEmail.pm line
> 86, 
> <STDIN> chunk 14.
> RT::Transaction=HASH(0x874df78): Committed AutoreplyToRequestor
> Use of uninitialized value at /usr/local/rt/lib/RT/Ticket.pm line 2431.
> Use of uninitialized value at
> /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBu
> ilder/Record/Cachable.pm line 126.
> Use of uninitialized value at /usr/local/rt/lib/RT/Ticket.pm line 310.
> Ticket 15 created in queue ''
> 
> The SendEmail action coudl be the problem, but it doesn't appear everytime
> i try and send an email.  Any thoughts?
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

They'll take my private key when they pry it from my cold dead fingers!



From wozz+rt at wookie.net  Wed May 23 01:35:22 2001
From: wozz+rt at wookie.net (Wozz)
Date: Tue, 22 May 2001 23:35:22 -0600
Subject: [rt-users] RT2 relationships
In-Reply-To: <20010523005211.H18498@pallas.fsck.com>; from jesse@fsck.com on Wed, May 23, 2001 at 12:52:11AM -0400
References: <20010522221840.F21017@luvewe.bonch.org> <20010523005211.H18498@pallas.fsck.com>
Message-ID: <20010522233522.I21017@luvewe.bonch.org>

On Wed, May 23, 2001 at 12:52:11AM -0400, Jesse wrote:
> 
> you'll wanna look at Ticket.pm, Link.pm and Links.pm.
> 
> StallDependent and OpenDependent in lib/RT/Action/ were Tobias'
> early attempts to do something like what you want.
> 

So currently, there is no code to act on relationships, just the
relationships.



From wozz+rt at wookie.net  Wed May 23 01:36:53 2001
From: wozz+rt at wookie.net (Wozz)
Date: Tue, 22 May 2001 23:36:53 -0600
Subject: [rt-users] RT2 mail reply issue
In-Reply-To: <20010523005730.J18498@pallas.fsck.com>; from jesse@fsck.com on Wed, May 23, 2001 at 12:57:30AM -0400
References: <20010522224514.H21017@luvewe.bonch.org> <20010523005730.J18498@pallas.fsck.com>
Message-ID: <20010522233653.J21017@luvewe.bonch.org>

On Wed, May 23, 2001 at 12:57:30AM -0400, Jesse wrote:
> What exact scrips have you set up? 
> 

The only scrips is for an autoreply

I may just have had an 'ah-ha' moment.  Is there no default action for when
you send a reply?  Do I have to add a scrip to have reply's sent when I do
a reply?  


> Is the RT install fresh or updated from a previous rev?
> 
> 
> On Tue, May 22, 2001 at 10:45:14PM -0600, Wozz wrote:
> > I've just setup the latest cvs of RT2, and I'm having an issue with mail
> > being sent when I do replies.  I'm using qmail and have the sendmail
> > wrapper setup (and the system's sendmail moved elsewhere).  Auto-replies
> > for queues work, so RT Is able to find sendmail it would seem, but when I
> > try and send a reply to anyone, the message never makes it to qmail (no
> > entries in the log).  In addition, it doesn't appear that anything appears
> > in the various rt logs that end up in tmp that would indicate the problem,
> > at least not consistantly, there's a message that pops up occasionally, but
> > it doesn't occur everytime it fails to send a message, and without
> > timestamps in the logs, its hard to say whats causing it.  The messages
> > are:
> > 
> > now requiring RT::Condition::AnyTransaction
> > RT::Transaction=HASH(0x874df78): Checking condition OnCreate...
> > RT::Transaction=HASH(0x874df78): Matches condition OnCreate...
> > now requiring RT::Action::Autoreply
> > RT::Transaction=HASH(0x874df78): Prepared AutoreplyToRequestor
> > Use of uninitialized value at /usr/local/rt/lib/RT/Action/SendEmail.pm line
> > 84, 
> > <STDIN> chunk 14.
> > Use of uninitialized value at /usr/local/rt/lib/RT/Action/SendEmail.pm line
> > 86, 
> > <STDIN> chunk 14.
> > RT::Transaction=HASH(0x874df78): Committed AutoreplyToRequestor
> > Use of uninitialized value at /usr/local/rt/lib/RT/Ticket.pm line 2431.
> > Use of uninitialized value at
> > /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBu
> > ilder/Record/Cachable.pm line 126.
> > Use of uninitialized value at /usr/local/rt/lib/RT/Ticket.pm line 310.
> > Ticket 15 created in queue ''
> > 
> > The SendEmail action coudl be the problem, but it doesn't appear everytime
> > i try and send an email.  Any thoughts?
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> They'll take my private key when they pry it from my cold dead fingers!



From kimura at ctc.ad.jp  Wed May 23 00:49:22 2001
From: kimura at ctc.ad.jp (Kazu Kimura)
Date: Wed, 23 May 2001 13:49:22 +0900
Subject: [rt-users] rt command does not work
In-Reply-To: <20010523001929.G18498@pallas.fsck.com>
References: <20010523130819.18F7.KIMURA@ctc.ad.jp> <20010523001929.G18498@pallas.fsck.com>
Message-ID: <20010523134716.18FA.KIMURA@ctc.ad.jp>

I simply installed mysql-3.23.38 with following.

configure --prefix=/usr/local/mysql --with-low-memory
make
make test
make install

This was successful.

Regards,

On Wed, 23 May 2001 00:19:29 -0400
Jesse <jesse at fsck.com> wrote:

> 
> On Wed, May 23, 2001 at 01:15:51PM +0900, Kazu Kimura wrote:
> > I did as follows.
> > 
> > ! Make install failed because make test failed.  I forced make install.
> 
> *nod* if make test fails it's unlikely that rt will work.
> How did you install mysql? 
> 

- - - - - - - - - - - - - - - - - - - 
Kazu Kimura <kimura at ctc.ad.jp>
IP Network tech. dep. CTC
Phone +81-52-740-8101
Fax   +81-52-740-8935
- - - - - - - - - - - - - - - - - - - -




From jesse at fsck.com  Wed May 23 01:49:32 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 23 May 2001 01:49:32 -0400
Subject: [rt-users] RT2 mail reply issue
In-Reply-To: <20010522233653.J21017@luvewe.bonch.org>; from wozz+rt@wookie.net on Tue, May 22, 2001 at 11:36:53PM -0600
References: <20010522224514.H21017@luvewe.bonch.org> <20010523005730.J18498@pallas.fsck.com> <20010522233653.J21017@luvewe.bonch.org>
Message-ID: <20010523014932.N18498@pallas.fsck.com>

Correct. RT2 is rather more configurable than RT1 was.  If you want it to send
mail, you need to configure it to do so ;)


On Tue, May 22, 2001 at 11:36:53PM -0600, Wozz wrote:
> On Wed, May 23, 2001 at 12:57:30AM -0400, Jesse wrote:
> > What exact scrips have you set up? 
> > 
> 
> The only scrips is for an autoreply
> 
> I may just have had an 'ah-ha' moment.  Is there no default action for when
> you send a reply?  Do I have to add a scrip to have reply's sent when I do
> a reply?  
> 
> 
> > Is the RT install fresh or updated from a previous rev?
> > 
> > 
> > On Tue, May 22, 2001 at 10:45:14PM -0600, Wozz wrote:
> > > I've just setup the latest cvs of RT2, and I'm having an issue with mail
> > > being sent when I do replies.  I'm using qmail and have the sendmail
> > > wrapper setup (and the system's sendmail moved elsewhere).  Auto-replies
> > > for queues work, so RT Is able to find sendmail it would seem, but when I
> > > try and send a reply to anyone, the message never makes it to qmail (no
> > > entries in the log).  In addition, it doesn't appear that anything appears
> > > in the various rt logs that end up in tmp that would indicate the problem,
> > > at least not consistantly, there's a message that pops up occasionally, but
> > > it doesn't occur everytime it fails to send a message, and without
> > > timestamps in the logs, its hard to say whats causing it.  The messages
> > > are:
> > > 
> > > now requiring RT::Condition::AnyTransaction
> > > RT::Transaction=HASH(0x874df78): Checking condition OnCreate...
> > > RT::Transaction=HASH(0x874df78): Matches condition OnCreate...
> > > now requiring RT::Action::Autoreply
> > > RT::Transaction=HASH(0x874df78): Prepared AutoreplyToRequestor
> > > Use of uninitialized value at /usr/local/rt/lib/RT/Action/SendEmail.pm line
> > > 84, 
> > > <STDIN> chunk 14.
> > > Use of uninitialized value at /usr/local/rt/lib/RT/Action/SendEmail.pm line
> > > 86, 
> > > <STDIN> chunk 14.
> > > RT::Transaction=HASH(0x874df78): Committed AutoreplyToRequestor
> > > Use of uninitialized value at /usr/local/rt/lib/RT/Ticket.pm line 2431.
> > > Use of uninitialized value at
> > > /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBu
> > > ilder/Record/Cachable.pm line 126.
> > > Use of uninitialized value at /usr/local/rt/lib/RT/Ticket.pm line 310.
> > > Ticket 15 created in queue ''
> > > 
> > > The SendEmail action coudl be the problem, but it doesn't appear everytime
> > > i try and send an email.  Any thoughts?
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > -- 
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > They'll take my private key when they pry it from my cold dead fingers!
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

  "Mary had a crypto key / She kept it in escrow
     And everything that Mary said / The Feds were sure to know" -- Sam Simpson 



From wozz+rt at wookie.net  Wed May 23 01:54:36 2001
From: wozz+rt at wookie.net (Wozz)
Date: Tue, 22 May 2001 23:54:36 -0600
Subject: [rt-users] RT2 mail reply issue
In-Reply-To: <20010523014932.N18498@pallas.fsck.com>; from jesse@fsck.com on Wed, May 23, 2001 at 01:49:32AM -0400
References: <20010522224514.H21017@luvewe.bonch.org> <20010523005730.J18498@pallas.fsck.com> <20010522233653.J21017@luvewe.bonch.org> <20010523014932.N18498@pallas.fsck.com>
Message-ID: <20010522235436.K21017@luvewe.bonch.org>

On Wed, May 23, 2001 at 01:49:32AM -0400, Jesse wrote:
> Correct. RT2 is rather more configurable than RT1 was.  If you want it to send
> mail, you need to configure it to do so ;)
> 

Ok, so I have the following scrips configured:

 OnCorrespond NotifyRequestor with template Correspondence  
 OnCreate AutoreplyToRequestor with template Abuse Autoreply  
 OnCorrespond NotifyAllWatchersAsComment with template Correspondence  

This sends an autoreply on ticket creation, but the OnCorrespond doesn't
seem to work, or perhaps I don't have a clear understanding of what the
conditions mean.  Is there a quick explanations somewhere, or has it not
been documented yet?  

Thanks for the help!





From kimura at ctc.ad.jp  Wed May 23 02:48:41 2001
From: kimura at ctc.ad.jp (Kazu Kimura)
Date: Wed, 23 May 2001 15:48:41 +0900
Subject: [rt-users] rt command does not work
In-Reply-To: <20010523005531.I18498@pallas.fsck.com>
References: <20010523134716.18FA.KIMURA@ctc.ad.jp> <20010523005531.I18498@pallas.fsck.com>
Message-ID: <20010523154550.1903.KIMURA@ctc.ad.jp>

Jesse,

Thank you for the follow up.

My OS is FreeBSD4.0 and finally "/sbin/ldconfig -elf -m
/usr/local/mysql/lib/mysql" did fix this.  No need to rebuild
Msql-Mysql-Module.

Regards,

On Wed, 23 May 2001 00:55:31 -0400
Jesse <jesse at fsck.com> wrote:

> Huh. weird. you may need to add /usr/local/mysql/lib/mysql to 
> the LD_LIBRARY_PATH. or, for example, under linux, add it to
> /etc/ld.so.conf and run /sbin/ldconfig -v and then try building 
> Msql-Mysql-Modules again.
> 
> 
> On Wed, May 23, 2001 at 01:49:22PM +0900, Kazu Kimura wrote:
> > I simply installed mysql-3.23.38 with following.
> > 

- - - - - - - - - - - - - - - - - - - 
Kazu Kimura <kimura at ctc.ad.jp>
IP Network tech. dep. CTC
Phone +81-52-740-8101
Fax   +81-52-740-8935
- - - - - - - - - - - - - - - - - - - -




From alesh at sportina.si  Wed May 23 03:30:08 2001
From: alesh at sportina.si (Alesh Mustar)
Date: Wed, 23 May 2001 09:30:08 +0200
Subject: [rt-users] problems "starting up" RT2 - can't connect to MySQL
Message-ID: <3B0B6700.3020602@sportina.si>

Yesterday I've sent a message about my problems conserning DBI.pm, after 
some more checks, I managed to solve the problem (i dunno if it's the 
right way), by making a symlink.

DBI.pm is located in /usr/local/lib/perl5/site_perl/5.6.1/Apache/DBI.pm 
when Apache complained that it doesn't find it in @INC, so i made a 
symlink in /usr/lib/perl5/site_perl/5.6.0/i386-linux/Apache/DBI.pm which 
solved the problem.

In httpd.conf I have:

<VirtualHost 192.168.1.8>
DocumentRoot /opt/rt2/WebRT/html
ServerName rt2.sportina.si
PerlModule Apache::DBI
PerlRequire /opt/rt2/bin/webmux.pl
<Location />
SetHandler perl-script
PerlHandler RT::Mason
</Location>
</VirtualHost>

I get a 500 server internal error if I point the browser to rt2.sportina.si.
In error log of apache I found this:

[Tue May 22 13:32:11 2001] [notice] Apache/1.3.14 (Unix)  
(Red-Hat/Linux) DAV/1.0.1 PHP/4.0.1pl2 mod_perl/1.24 configured -- 
resuming normal operations
DBI->connect(dbname=rt2;host=localhost) failed: Can't connect to local 
MySQL server through socket '/var/lib/mysql/mysql.sock' (111) at 
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm line 118
[Tue May 22 13:32:13 2001] [error] Connect Failed Can't connect to local 
MySQL server through socket '/var/lib/mysql/mysql.sock' (111)
at /opt/rt2/lib/RT.pm line 14

I tried perl -MCPAN -e'install DBD::mysql::Install' didn't help either.

And yes mysql is running, and yes it's the correct version.

Can anyone advise what to do?

Thank you in advance,
Alesh





From jesse at fsck.com  Wed May 23 08:11:24 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 23 May 2001 08:11:24 -0400
Subject: [rt-users] problems "starting up" RT2 - can't connect to MySQL
In-Reply-To: <3B0B6700.3020602@sportina.si>; from alesh@sportina.si on Wed, May 23, 2001 at 09:30:08AM +0200
References: <3B0B6700.3020602@sportina.si>
Message-ID: <20010523081124.S18498@pallas.fsck.com>

Have you checked to make sure that the mysql.socket file described exists
and is accessable.   This gets asked pretty frequently.  Is anyone out there
willing to step up and maintain the FAQ?  If so, please write me privately.

        Thanks,
        jesse 


On Wed, May 23, 2001 at 09:30:08AM +0200, Alesh Mustar wrote:
> Yesterday I've sent a message about my problems conserning DBI.pm, after 
> some more checks, I managed to solve the problem (i dunno if it's the 
> right way), by making a symlink.
> 
> DBI.pm is located in /usr/local/lib/perl5/site_perl/5.6.1/Apache/DBI.pm 
> when Apache complained that it doesn't find it in @INC, so i made a 
> symlink in /usr/lib/perl5/site_perl/5.6.0/i386-linux/Apache/DBI.pm which 
> solved the problem.
> 
> In httpd.conf I have:
> 
> <VirtualHost 192.168.1.8>
> DocumentRoot /opt/rt2/WebRT/html
> ServerName rt2.sportina.si
> PerlModule Apache::DBI
> PerlRequire /opt/rt2/bin/webmux.pl
> <Location />
> SetHandler perl-script
> PerlHandler RT::Mason
> </Location>
> </VirtualHost>
> 
> I get a 500 server internal error if I point the browser to rt2.sportina.si.
> In error log of apache I found this:
> 
> [Tue May 22 13:32:11 2001] [notice] Apache/1.3.14 (Unix)  
> (Red-Hat/Linux) DAV/1.0.1 PHP/4.0.1pl2 mod_perl/1.24 configured -- 
> resuming normal operations
> DBI->connect(dbname=rt2;host=localhost) failed: Can't connect to local 
> MySQL server through socket '/var/lib/mysql/mysql.sock' (111) at 
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm line 118
> [Tue May 22 13:32:13 2001] [error] Connect Failed Can't connect to local 
> MySQL server through socket '/var/lib/mysql/mysql.sock' (111)
> at /opt/rt2/lib/RT.pm line 14
> 
> I tried perl -MCPAN -e'install DBD::mysql::Install' didn't help either.
> 
> And yes mysql is running, and yes it's the correct version.
> 
> Can anyone advise what to do?
> 
> Thank you in advance,
> Alesh
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 



From alesh at sportina.si  Wed May 23 09:01:02 2001
From: alesh at sportina.si (Alesh Mustar)
Date: Wed, 23 May 2001 15:01:02 +0200
Subject: [rt-users] problems "starting up" RT2 - can't connect to MySQL
References: <3B0B6700.3020602@sportina.si> <20010523081124.S18498@pallas.fsck.com>
Message-ID: <3B0BB48E.5070203@sportina.si>

Jesse,

*while hitting my head at the desk* yes the permission on /var/lib/mysql 
were not ok, otherwise mysql.sock is/was there (that was actually the 
first thing i checked, after manually logging to mysql with rt_user 
username.

Thank you again,
A.

Jesse wrote:

> Have you checked to make sure that the mysql.socket file described exists
> and is accessable.   This gets asked pretty frequently.  Is anyone out there
> willing to step up and maintain the FAQ?  If so, please write me privately.
> 
>         Thanks,
>         jesse 
> 
> 
> On Wed, May 23, 2001 at 09:30:08AM +0200, Alesh Mustar wrote:
> 
>> Yesterday I've sent a message about my problems conserning DBI.pm, after 
>> some more checks, I managed to solve the problem (i dunno if it's the 
>> right way), by making a symlink.
>> 
>> DBI.pm is located in /usr/local/lib/perl5/site_perl/5.6.1/Apache/DBI.pm 
>> when Apache complained that it doesn't find it in @INC, so i made a 
>> symlink in /usr/lib/perl5/site_perl/5.6.0/i386-linux/Apache/DBI.pm which 
>> solved the problem.
>> 
>> In httpd.conf I have:
>> 
>> <VirtualHost 192.168.1.8>
>> DocumentRoot /opt/rt2/WebRT/html
>> ServerName rt2.sportina.si
>> PerlModule Apache::DBI
>> PerlRequire /opt/rt2/bin/webmux.pl
>> <Location />
>> SetHandler perl-script
>> PerlHandler RT::Mason
>> </Location>
>> </VirtualHost>
>> 
>> I get a 500 server internal error if I point the browser to rt2.sportina.si.
>> In error log of apache I found this:
>> 
>> [Tue May 22 13:32:11 2001] [notice] Apache/1.3.14 (Unix)  
>> (Red-Hat/Linux) DAV/1.0.1 PHP/4.0.1pl2 mod_perl/1.24 configured -- 
>> resuming normal operations
>> DBI->connect(dbname=rt2;host=localhost) failed: Can't connect to local 
>> MySQL server through socket '/var/lib/mysql/mysql.sock' (111) at 
>> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm line 118
>> [Tue May 22 13:32:13 2001] [error] Connect Failed Can't connect to local 
>> MySQL server through socket '/var/lib/mysql/mysql.sock' (111)
>> at /opt/rt2/lib/RT.pm line 14
>> 
>> I tried perl -MCPAN -e'install DBD::mysql::Install' didn't help either.
>> 
>> And yes mysql is running, and yes it's the correct version.
>> 
>> Can anyone advise what to do?
>> 
>> Thank you in advance,
>> Alesh
>> 
>> 
>> 
>> _______________________________________________
>> rt-users mailing list
>> rt-users at lists.fsck.com
>> http://lists.fsck.com/mailman/listinfo/rt-users
>> 





From del at freespeech.com  Fri May 18 10:34:52 2001
From: del at freespeech.com (Del Simmons)
Date: Fri, 18 May 2001 10:34:52 -0400
Subject: [rt-users] One quick question...
Message-ID: <3B05330C.2EC513C@freespeech.com>

I have been using RT for over a year on various things and love it!
Thanks so much for all of the work you guys have put into it.

I'd trying to figure out if it is possible to use it for handling email
based customer support also. What I have is a queue name help that has
an alias set up like the rest of my queues. I was hoping that if I sent
a new email to help at server.com now it would see that it wasn't a
correspondence about an existing ticket and make a new ticket from the
contents of the email. It doesn't seem to work that way.. Is there a way
to setup an email address like this and tie it into a queue so that a
new request is created from each new email?

Thanks for any tips you guys have..

-Del




From mail at snyrre.de  Wed May 23 09:25:34 2001
From: mail at snyrre.de (Andre Esser)
Date: Wed, 23 May 2001 15:25:34 +0200
Subject: [rt-users] Default Bcc for a special queue
Message-ID: <20010523152534.A10499@spielwiese.netcologne.net>

Hi,


I?m using RT-1.0.7 for our abuse department. I want a Bcc of
all replies I sent through rt for the abuse-queue. 
Is it possible to add this default Bcc address for the
abuse-queue ??


Thanks for help.



Andre Esser
-- 
Andre Esser
mail at snyrre.de



From mix77 at usa.net  Wed May 23 08:48:45 2001
From: mix77 at usa.net (mixo)
Date: Wed, 23 May 2001 14:48:45 +0200
Subject: [rt-users] Installation Problem (MIME-tools)
Message-ID: <002501c0e386$b4566ea0$70f77ca0@uniforumjoe8zs>

I am trying to install rt-1-3-70. All the dependencies are met except for
MIME-tools. I tried installing vesrion 5.4-10, but RT insits on 5.108.
CPAN script isn't much help either as it tries to also to get the latest 
version of MIME-tools. 

Help, PLEASE.
Mixo

P.S. I have actually installed 1.07, 1-3-69 AND 
1-3-70 (last week was the last time I did) successfully, and 
UPGRADED 1-3-70 to 1-3-72.
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From jesse at fsck.com  Wed May 23 11:37:30 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 23 May 2001 11:37:30 -0400
Subject: [rt-users] Installation Problem (MIME-tools)
In-Reply-To: <002501c0e386$b4566ea0$70f77ca0@uniforumjoe8zs>; from mix77@usa.net on Wed, May 23, 2001 at 02:48:45PM +0200
References: <002501c0e386$b4566ea0$70f77ca0@uniforumjoe8zs>
Message-ID: <20010523113730.N18498@pallas.fsck.com>

RT should work just fine with MIME::Tools 5.410.  make testdeps doesn't seem
to have any problem with that version being installed.

You might want to try a more recent release from ftp://ftp.fsck.com/pub/rt/devel


On Wed, May 23, 2001 at 02:48:45PM +0200, mixo wrote:
> I am trying to install rt-1-3-70. All the dependencies are met except for
> MIME-tools. I tried installing vesrion 5.4-10, but RT insits on 5.108.
> CPAN script isn't much help either as it tries to also to get the latest 
> version of MIME-tools. 
> 
> Help, PLEASE.
> Mixo
> 
> P.S. I have actually installed 1.07, 1-3-69 AND 
> 1-3-70 (last week was the last time I did) successfully, and 
> UPGRADED 1-3-70 to 1-3-72.

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl



From jesse at fsck.com  Wed May 23 11:48:30 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 23 May 2001 11:48:30 -0400
Subject: [rt-users] Re: unable to add message to queue, 1.0.7
In-Reply-To: <20010520115324.61745.qmail@pendragon.tacni.net>; from shane@tacni.net on Sun, May 20, 2001 at 11:53:24AM +0000
References: <20010518072147.74534.qmail@pendragon.tacni.net> <20010519015544.1838.qmail@pendragon.tacni.net> <20010520003714.48153.qmail@pendragon.tacni.net> <20010520115324.61745.qmail@pendragon.tacni.net>
Message-ID: <20010523114830.Q18498@pallas.fsck.com>

RT1 doesn't parse email addresses for privileges when mail comes in.


On Sun, May 20, 2001 at 11:53:24AM +0000, Shane Allen wrote:
> 
> Shane Allen writes:
> <snip>
> 
> okay... so I finally decided to try enabling "Allow non-members to create
> tickets". It worked.
> 
> Why does 1.0.7 not allow queue members with "admin" access to create
> tickets? Basically, I am forced to either let the world create tickets, or
> I HAVE to use the web interface to create tickets. This makes no sense to
> me... is this a bug/feature or a misconfiguration on my part?
> 
> I've tried sending %RT USER and PASS commands, and been auth'd with admin
> access to the queue, and adding a ticket still failed.
> 
> Also, after reading through rt/lib/rt/ui/mail/manipulate.pm, I see why I
> wasn't getting any debug messages...
> 
> --
> Shane Allen <shane at tacni.net>
> 
> #!/usr/bin/perl -w
> $_ = q;4a75737420616e6f74686572205065726c204861636b65720as;;
> for(s;s;s;s;s;s;s;s;s;s;s;s){s;(..)s?;qq qprint chr 0x$1 and \161
> ssq;excess;}
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

pretty soon we're going to HAVE to have hypertext mail!
				--Tim Berners Lee. (8 Jan 1993 on www-talk)



From jesse at fsck.com  Wed May 23 11:49:30 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 23 May 2001 11:49:30 -0400
Subject: [rt-users] Re: you guys will prolly get tired of hearing from me... ;)
In-Reply-To: <20010520175142.69431.qmail@pendragon.tacni.net>; from shane@tacni.net on Sun, May 20, 2001 at 05:51:42PM +0000
References: <20010520120247.61876.qmail@pendragon.tacni.net> <20010520151452.A55561@zeus.dnt.md> <20010520175142.69431.qmail@pendragon.tacni.net>
Message-ID: <20010523114930.R18498@pallas.fsck.com>

ben at apache-ssl.com (org?) posted patches to rt-users sometime in the past month.Check the archives.


On Sun, May 20, 2001 at 05:51:42PM +0000, Shane Allen wrote:
> 
> Thanks for the response.
> 
> Is there any better way to handle this?
> What is causing the problem?
> 
> The people I am doing the install for will not like me telling them that
> they have to ssh into the box to chmod that file before they can create a
> queue using the web interface...
> 
> TIA
> 
> Veaceslav Revutchi writes:
> 
> > I ran into this too. What you have to do is chmod 755 suid_wrapper,
> > create the queue and chmod 4111 suid_wrapper back whenever you need a 
> > new queue :) 
> > 
> > On Sun, May 20, 2001 at 12:02:47PM +0000, Shane Allen wrote:
> > > 
> > > another issue I just noticed. Whenever I create a queue from the CLI I get
> > > the following:
> > > 
> > > # ./rtadmin queue -create test2
> > > Welcome to Request Tracker 1.0.7
> > > Queue email alias (ex: support at example.com):rt-test2 at host.net
> > > Mail request owner on transaction [N]:
> > > Mail queue members on transaction [N]:
> > > Mail requestors on transaction [N]:
> > > Autoreply to requestor on creation [N]:y
> > > Mail correspondence to queue members [N]:y
> > > Mail queue members on comment [N]:y
> > > Allow non-queue members to create requests [N]:
> > > Default request priority (1-100):1
> > > Default final request priority (1-100):99
> > > Are you satisfied with your answers [N]:y
> > > cp: /usr/local/rt/etc/templates/queues/test2/web_create: Permission denied
> > > cp: /usr/local/rt/etc/templates/queues/test2/comment: Permission denied
> > > cp: /usr/local/rt/etc/templates/queues/test2/correspondence: Permission
> > > denied
> > > cp: /usr/local/rt/etc/templates/queues/test2/error: Permission denied
> > > cp: /usr/local/rt/etc/templates/queues/test2/give: Permission denied
> > > cp: /usr/local/rt/etc/templates/queues/test2/respond: Permission denied
> > > cp: /usr/local/rt/etc/templates/queues/test2/steal: Permission denied
> > > cp: /usr/local/rt/etc/templates/queues/test2/transaction: Permission denied
> > > cp: /usr/local/rt/etc/templates/queues/test2/autoreply: Permission denied
> > > Queue test2 sucessfully created.
> > > 
> > > the permissions on the files:
> > > 
> 
> <snip permissions listing>
> 
> > > 
> > > I know that the permissions were very deliberatly set during the install,
> > > so I am not sure which set are correct. Also, you'll note that I'm
> > > currently logged in as root, so I cannot understand why it'd be having a
> > > problem at all, unless the suid_wrapper is messed up...
> > > 
> > > thoughts?
> 
> --
> Shane Allen <shane at tacni.net>
> 
> #!/usr/bin/perl -w
> $_ = q;4a75737420616e6f74686572205065726c204861636b65720as;;
> for(s;s;s;s;s;s;s;s;s;s;s;s){s;(..)s?;qq qprint chr 0x$1 and \161
> ssq;excess;}
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
									-Tanj



From rt-id-45 at lists.lorens.org  Wed May 23 12:18:11 2001
From: rt-id-45 at lists.lorens.org (Lorens Kockum)
Date: Wed, 23 May 2001 18:18:11 +0200
Subject: [rt-users] Default Bcc for a special queue
In-Reply-To: <20010523152534.A10499@spielwiese.netcologne.net>
References: <20010523152534.A10499@spielwiese.netcologne.net>
Message-ID: <20010523181811.A4947@apex.lorens.com>

On Wed, May 23, 2001 at 03:25:34PM +0200, Andre Esser wrote:
> I?m using RT-1.0.7 for our abuse department. I want a Bcc of
> all replies I sent through rt for the abuse-queue. 
> Is it possible to add this default Bcc address for the
> abuse-queue ??

I wanted the same (but for all queues, so no test is done on
queues). I don't suppose it's very clean, but this works:

--- backup/lib/rt/support/mail.pm  Wed Nov  8 20:55:22 2000
+++ rt/lib/rt/support/mail.pm      Tue May 22 14:23:03 2001
@@ -73,7 +98,12 @@
     if (!$in_recipient && !$in_cc && !$in_bcc) {
       return("template_mail:No Recipient Specified!");
     }
-    
+    if ($in_bcc) {
+      $in_bcc = $in_bcc.", $MYBCCEMAIL" ;
+    } else {
+      $in_bcc = "$MYBCCEMAIL" ;
+    }
+
     # The message will be killed by the mailing server if there are no
     # mail alias - and for the _rt_system there aren't really a
     # mail_alias:

Of course, replace $MYBCCEMAIL with what you want, or define the
variable.

Warning, the line numbers will be seriously off wrt official
1.0.7.

I suppose RT2 has these kinds of things already . . . as usual
;-)

-- 
#include <std_disclaim.h>                          Lorens Kockum



From gadams at promisant.com  Wed May 23 12:50:46 2001
From: gadams at promisant.com (Adams, Gavin)
Date: Wed, 23 May 2001 13:50:46 -0300
Subject: [rt-users] How-to delete tickets?
Message-ID: <A648F47C4D9AE04185326D8AD8E367DC160ED1@CORPBMVEX.corp.promisant.com>

Once system testing or a new queue has been tested, how do you delete
test messages and purge them from the system? CLI or GUI?

Also, are there any pointers on how to create keywords globally and
per-queue? I think using them would be helpful in my environment, but
I'm not 100% sure.....

Struggling but having fun,

--- Gavin Adams
Promisant Ltd.
Bermuda




From jason at splitinfinity.net  Wed May 23 13:26:54 2001
From: jason at splitinfinity.net (Split infinity Tech Support)
Date: Wed, 23 May 2001 10:26:54 -0700
Subject: [rt-users] This is driving me nuts!
Message-ID: <20010523172850.D426A11258@pallas.eruditorum.org>

I know we've discussed this before, but I'm still having a problem with
empty tickets. Simply moving the transaction to the correct directory fixes
the problem, but every night I have 5-10 tickets to move in this manner and
it's getting old.

Does anyone have any idea how to correct this time shift that is occuring? 

For those that are unfamiliar with this, it seems that the date put into
the SQL database is on a different time zone than the rest of the machine.
and anything that is recieved between 9pm and 12 pm my time gets put into
the directory for today, but recorded as being in the directory for
tomorrow.

Any suggetions at all? I've looked at everything I can think of related to
time on that server.

Jason
Split infinity

-- 
FREE Web Site Monitoring for ALL! 100% FREE!
http://www.ServerRat.com/tag/
Notifies you via: ICQ, AIM and EMAIL!




From stephen at acgroup.ucsc.edu  Wed May 23 13:33:52 2001
From: stephen at acgroup.ucsc.edu (stephen at acgroup.ucsc.edu)
Date: Wed, 23 May 2001 10:33:52 -0700 (PDT)
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010523172850.D426A11258@pallas.eruditorum.org>
Message-ID: <Pine.GSO.4.31.0105231033440.13813-100000@cavecanem.ucsc.edu>

Timezone problems
=================

If you have a problem with `SELECT NOW()' returning values in GMT and
not your local time, you have to set the `TZ' environment variable to
your current timezone.  This should be done for the environment in which
the server runs, for example in `safe_mysqld' or `mysql.server'.  *Note
Environment variables::.


On Wed, 23 May 2001, Split infinity Tech Support wrote:

>
> I know we've discussed this before, but I'm still having a problem with
> empty tickets. Simply moving the transaction to the correct directory fixes
> the problem, but every night I have 5-10 tickets to move in this manner and
> it's getting old.
>
> Does anyone have any idea how to correct this time shift that is occuring?
>
> For those that are unfamiliar with this, it seems that the date put into
> the SQL database is on a different time zone than the rest of the machine.
> and anything that is recieved between 9pm and 12 pm my time gets put into
> the directory for today, but recorded as being in the directory for
> tomorrow.
>
> Any suggetions at all? I've looked at everything I can think of related to
> time on that server.
>
> Jason
> Split infinity
>
> --
> FREE Web Site Monitoring for ALL! 100% FREE!
> http://www.ServerRat.com/tag/
> Notifies you via: ICQ, AIM and EMAIL!
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From stephen at acgroup.ucsc.edu  Wed May 23 13:46:22 2001
From: stephen at acgroup.ucsc.edu (stephen at acgroup.ucsc.edu)
Date: Wed, 23 May 2001 10:46:22 -0700 (PDT)
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010523172850.D426A11258@pallas.eruditorum.org>
Message-ID: <Pine.GSO.4.31.0105231045590.18058-100000@cavecanem.ucsc.edu>

As a followup try using;

--timezone=#
   Set the timezone (the TZ) variable to the value of this parameter.

with safe_mysql script


On Wed, 23 May 2001, Split infinity Tech Support wrote:

>
> I know we've discussed this before, but I'm still having a problem with
> empty tickets. Simply moving the transaction to the correct directory fixes
> the problem, but every night I have 5-10 tickets to move in this manner and
> it's getting old.
>
> Does anyone have any idea how to correct this time shift that is occuring?
>
> For those that are unfamiliar with this, it seems that the date put into
> the SQL database is on a different time zone than the rest of the machine.
> and anything that is recieved between 9pm and 12 pm my time gets put into
> the directory for today, but recorded as being in the directory for
> tomorrow.
>
> Any suggetions at all? I've looked at everything I can think of related to
> time on that server.
>
> Jason
> Split infinity
>
> --
> FREE Web Site Monitoring for ALL! 100% FREE!
> http://www.ServerRat.com/tag/
> Notifies you via: ICQ, AIM and EMAIL!
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From jason at splitinfinity.net  Wed May 23 14:08:03 2001
From: jason at splitinfinity.net (Split infinity Tech Support)
Date: Wed, 23 May 2001 11:08:03 -0700
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <Pine.GSO.4.31.0105231045590.18058-100000@cavecanem.ucsc.edu>
References: <Pine.GSO.4.31.0105231045590.18058-100000@cavecanem.ucsc.edu>
Message-ID: <20010523181006.F23E81125D@pallas.eruditorum.org>

Did that, no help

/usr/bin/safe_mysqld  --defaults-file=/etc/my.cnf --timezone=PDT >/dev/null
2>&1 &

is the command in the init script that starts MySQL

Still loging as Eastern time, 3 hours ahead

Also, is there any way to fix this listserv so that replies are sent to the
list and not to both the user and the list, I have no need for two copies
of each reply.

Jason
Split Infinity


> As a followup try using;
> 
> --timezone=#
>    Set the timezone (the TZ) variable to the value of this parameter.
> 
> with safe_mysql script
> 
> 
> On Wed, 23 May 2001, Split infinity Tech Support wrote:
> 
> >
> > I know we've discussed this before, but I'm still having a problem with
> > empty tickets. Simply moving the transaction to the correct directory
> fixes
> > the problem, but every night I have 5-10 tickets to move in this manner
> and
> > it's getting old.
> >
> > Does anyone have any idea how to correct this time shift that is
> occuring?
> >
> > For those that are unfamiliar with this, it seems that the date put
> into
> > the SQL database is on a different time zone than the rest of the
> machine.
> > and anything that is recieved between 9pm and 12 pm my time gets put
> into
> > the directory for today, but recorded as being in the directory for
> > tomorrow.
> >
> > Any suggetions at all? I've looked at everything I can think of related
> to
> > time on that server.
> >
> > Jason
> > Split infinity
> >
> > --
> > FREE Web Site Monitoring for ALL! 100% FREE!
> > http://www.ServerRat.com/tag/
> > Notifies you via: ICQ, AIM and EMAIL!
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
> 
-- 
FREE Web Site Monitoring for ALL! 100% FREE!
http://www.ServerRat.com/tag/
Notifies you via: ICQ, AIM and EMAIL!




From rshaw at arizona.mxim.com  Wed May 23 14:19:02 2001
From: rshaw at arizona.mxim.com (Robert Shaw)
Date: Wed, 23 May 2001 11:19:02 -0700
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010523181006.F23E81125D@pallas.eruditorum.org>; from jason@splitinfinity.net on Wed, May 23, 2001 at 11:08:03AM -0700
References: <Pine.GSO.4.31.0105231045590.18058-100000@cavecanem.ucsc.edu> <20010523181006.F23E81125D@pallas.eruditorum.org>
Message-ID: <20010523111902.H375@arizona2.mxim.com>

Make sure your config.pm file specifies the proper timezone in it. It has
a default of US/Eastern. It should be set to your server timezone.

-Robert

On Wed, May 23, 2001 at 11:08:03AM -0700, Split infinity Tech Support wrote:
> 
> Did that, no help
> 
> /usr/bin/safe_mysqld  --defaults-file=/etc/my.cnf --timezone=PDT >/dev/null
> 2>&1 &
> 
> is the command in the init script that starts MySQL
> 
> Still loging as Eastern time, 3 hours ahead
> 
> Also, is there any way to fix this listserv so that replies are sent to the
> list and not to both the user and the list, I have no need for two copies
> of each reply.
> 
> Jason
> Split Infinity



From jason at splitinfinity.net  Wed May 23 14:31:18 2001
From: jason at splitinfinity.net (Split infinity Tech Support)
Date: Wed, 23 May 2001 11:31:18 -0700
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <Pine.GSO.4.31.0105231116240.18058-100000@cavecanem.ucsc.edu>
References: <Pine.GSO.4.31.0105231116240.18058-100000@cavecanem.ucsc.edu>
Message-ID: <20010523183315.051991127B@pallas.eruditorum.org>

> 
> Now for some dumb questions on my side...
> 
> You checked your systems TZ or timezone setting?  I assume you are
> on linux?
> 
> Also, shouldn't the timezone value be  PST8PDT ?
> 
> 


This is linux, RH7.0 to be exact. there is no default TZ setting for normal
logins, system time is set using PDT. I tried changing to PST8PDT with no
effect.


Jason
Split infinity





From jason at splitinfinity.net  Wed May 23 14:32:22 2001
From: jason at splitinfinity.net (Split infinity Tech Support)
Date: Wed, 23 May 2001 11:32:22 -0700
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010523111902.H375@arizona2.mxim.com>
References: <Pine.GSO.4.31.0105231045590.18058-100000@cavecanem.ucsc.edu> <20010523181006.F23E81125D@pallas.eruditorum.org> <20010523111902.H375@arizona2.mxim.com>
Message-ID: <20010523183423.310EB11277@pallas.eruditorum.org>

There is no mention of timezones in config.pm

Jason
Split infinity



> 
> Make sure your config.pm file specifies the proper timezone in it. It has
> a default of US/Eastern. It should be set to your server timezone.
> 
> -Robert
> 
> On Wed, May 23, 2001 at 11:08:03AM -0700, Split infinity Tech Support
> wrote:
> > 
> > Did that, no help
> > 
> > /usr/bin/safe_mysqld  --defaults-file=/etc/my.cnf --timezone=PDT
> >/dev/null
> > 2>&1 &
> > 
> > is the command in the init script that starts MySQL
> > 
> > Still loging as Eastern time, 3 hours ahead
> > 
> > Also, is there any way to fix this listserv so that replies are sent to
> the
> > list and not to both the user and the list, I have no need for two
> copies
> > of each reply.
> > 
> > Jason
> > Split Infinity
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
-- 
FREE Web Site Monitoring for ALL! 100% FREE!
http://www.ServerRat.com/tag/
Notifies you via: ICQ, AIM and EMAIL!




From rshaw at arizona.mxim.com  Wed May 23 15:53:40 2001
From: rshaw at arizona.mxim.com (Robert Shaw)
Date: Wed, 23 May 2001 12:53:40 -0700
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010523183423.310EB11277@pallas.eruditorum.org>; from jason@splitinfinity.net on Wed, May 23, 2001 at 11:32:22AM -0700
References: <Pine.GSO.4.31.0105231045590.18058-100000@cavecanem.ucsc.edu> <20010523181006.F23E81125D@pallas.eruditorum.org> <20010523111902.H375@arizona2.mxim.com> <20010523183423.310EB11277@pallas.eruditorum.org>
Message-ID: <20010523125340.L375@arizona2.mxim.com>

What version of RT? I have this in my config.pm:

# $Timezone is used to convert times entered by users into GMT and back again
# It should be set to a timezone recognized by your local unix box.
$Timezone =  'US/Arizona';

But, I'm using the latest 1.3 release.

-Robert

On Wed, May 23, 2001 at 11:32:22AM -0700, Split infinity Tech Support wrote:
> There is no mention of timezones in config.pm
> 
> Jason
> Split infinity



From jesse at fsck.com  Wed May 23 16:17:56 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 23 May 2001 16:17:56 -0400
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010523181006.F23E81125D@pallas.eruditorum.org>; from jason@splitinfinity.net on Wed, May 23, 2001 at 11:08:03AM -0700
References: <Pine.GSO.4.31.0105231045590.18058-100000@cavecanem.ucsc.edu> <20010523181006.F23E81125D@pallas.eruditorum.org>
Message-ID: <20010523161756.K18498@pallas.fsck.com>

I suspect that your sendmail is running with a different concept of the current
timezone than your apache.

Has the box ever changed timezones?

what's the content of /etc/timezone?


Oh, and none of the lists hosted on fsck.com will be configured for 
Reply-To-List.

        -jesse



On Wed, May 23, 2001 at 11:08:03AM -0700, Split infinity Tech Support wrote:
> 
> Did that, no help
> 
> /usr/bin/safe_mysqld  --defaults-file=/etc/my.cnf --timezone=PDT >/dev/null
> 2>&1 &
> 
> is the command in the init script that starts MySQL
> 
> Still loging as Eastern time, 3 hours ahead
> 
> Also, is there any way to fix this listserv so that replies are sent to the
> list and not to both the user and the list, I have no need for two copies
> of each reply.
> 
> Jason
> Split Infinity
> 
> 
> > As a followup try using;
> > 
> > --timezone=#
> >    Set the timezone (the TZ) variable to the value of this parameter.
> > 
> > with safe_mysql script
> > 
> > 
> > On Wed, 23 May 2001, Split infinity Tech Support wrote:
> > 
> > >
> > > I know we've discussed this before, but I'm still having a problem with
> > > empty tickets. Simply moving the transaction to the correct directory
> > fixes
> > > the problem, but every night I have 5-10 tickets to move in this manner
> > and
> > > it's getting old.
> > >
> > > Does anyone have any idea how to correct this time shift that is
> > occuring?
> > >
> > > For those that are unfamiliar with this, it seems that the date put
> > into
> > > the SQL database is on a different time zone than the rest of the
> > machine.
> > > and anything that is recieved between 9pm and 12 pm my time gets put
> > into
> > > the directory for today, but recorded as being in the directory for
> > > tomorrow.
> > >
> > > Any suggetions at all? I've looked at everything I can think of related
> > to
> > > time on that server.
> > >
> > > Jason
> > > Split infinity
> > >
> > > --
> > > FREE Web Site Monitoring for ALL! 100% FREE!
> > > http://www.ServerRat.com/tag/
> > > Notifies you via: ICQ, AIM and EMAIL!
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> > 
> > 
> -- 
> FREE Web Site Monitoring for ALL! 100% FREE!
> http://www.ServerRat.com/tag/
> Notifies you via: ICQ, AIM and EMAIL!
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I'm told we do share some common rituals. Our "flame war" is apparently 
held in person in their land and called "project meeting".
					-Alan Cox [on "Suits"]



From miker at softcoin.com  Wed May 23 16:38:26 2001
From: miker at softcoin.com (Mike Reiling)
Date: Wed, 23 May 2001 13:38:26 -0700
Subject: [rt-users] New Version
Message-ID: <a0510030bb731cf3091c2@[192.168.1.18]>

I just put rt-1.0.7 into production and it is working pretty good. 
We have thousands of email coming through a day, so I added page 
support to the queue.

Anyway. I am now playing with rt2.  I love this version, much 
cleaner, but I have some questions.

1- What happened to areas.  Is there something similar in rt2?
2- Any reason I should not switch now to rt2?  Seems pretty stable.
3- Last one...  I have been poking around, but can someone point me 
to some docs on how to add my own script.  Or at least a starting 
point.  What i would like to accomplish is a little strage.  when a 
request comes in, look up the email address in out customer database 
and add a comment to the ticket with all their info.  That way the 
cust support rep does not need to do this by hand.

Thanks everyone,
Mike
-- 
                            '''                   \|/
                           (o o)                 (O O)
/---------------------oOO--(_)--OOo---------o00--(_)--00o---------------\
|    Mike Reiling     |Systems & Network Administrator| (415)401-2869 V |
|mreiling at softcoin.com|         SoftCoin, Inc         | (510)333-5140 C |
\-----------------------------------------------------------------------/



From jason at splitinfinity.net  Wed May 23 16:56:23 2001
From: jason at splitinfinity.net (Split infinity Tech Support)
Date: Wed, 23 May 2001 13:56:23 -0700
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010523161756.K18498@pallas.fsck.com>
References: <Pine.GSO.4.31.0105231045590.18058-100000@cavecanem.ucsc.edu> <20010523181006.F23E81125D@pallas.eruditorum.org> <20010523161756.K18498@pallas.fsck.com>
Message-ID: <20010523205822.23EA711157@pallas.eruditorum.org>

> I suspect that your sendmail is running with a different concept of the
> current
> timezone than your apache.
> 
> Has the box ever changed timezones?

Nope, it was installed for the sole purpose of running RT. Never had to
change timezones.
 
> what's the content of /etc/timezone?

That file does not exist.

> 
> Oh, and none of the lists hosted on fsck.com will be configured for 
> Reply-To-List.

Why is that? It seems the most logical way to do it. I mean, it would be
one thing if the list even had the "Mailing-list" headers so properly
equiped mail readers could just reply to list, but they aren't there so one
must either reply to all (seems to be everyone's prefered method) or reply
and change the To: field. That's just silly to me.

Jason
Split infinity



From jason at splitinfinity.net  Wed May 23 16:57:34 2001
From: jason at splitinfinity.net (Split infinity Tech Support)
Date: Wed, 23 May 2001 13:57:34 -0700
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010523125340.L375@arizona2.mxim.com>
References: <Pine.GSO.4.31.0105231045590.18058-100000@cavecanem.ucsc.edu> <20010523181006.F23E81125D@pallas.eruditorum.org> <20010523111902.H375@arizona2.mxim.com> <20010523183423.310EB11277@pallas.eruditorum.org> <20010523125340.L375@arizona2.mxim.com>
Message-ID: <20010523205933.D72F711157@pallas.eruditorum.org>

I'm using 1.0.7

I plan on using RT2 as soon as there is a way to convert the existing
ticket history, I hear that's in the works.

Jason
Split infinity


> 
> What version of RT? I have this in my config.pm:
> 
> # $Timezone is used to convert times entered by users into GMT and back
> again
> # It should be set to a timezone recognized by your local unix box.
> $Timezone =  'US/Arizona';
> 
> But, I'm using the latest 1.3 release.
> 
> -Robert
> 
> On Wed, May 23, 2001 at 11:32:22AM -0700, Split infinity Tech Support
> wrote:
> > There is no mention of timezones in config.pm
> > 
> > Jason
> > Split infinity
> 
-- 
FREE Web Site Monitoring for ALL! 100% FREE!
http://www.ServerRat.com/tag/
Notifies you via: ICQ, AIM and EMAIL!




From jesse at fsck.com  Wed May 23 17:13:59 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 23 May 2001 17:13:59 -0400
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010523205822.23EA711157@pallas.eruditorum.org>; from jason@splitinfinity.net on Wed, May 23, 2001 at 01:56:23PM -0700
References: <Pine.GSO.4.31.0105231045590.18058-100000@cavecanem.ucsc.edu> <20010523181006.F23E81125D@pallas.eruditorum.org> <20010523161756.K18498@pallas.fsck.com> <20010523205822.23EA711157@pallas.eruditorum.org>
Message-ID: <20010523171359.O18498@pallas.fsck.com>



On Wed, May 23, 2001 at 01:56:23PM -0700, Split infinity Tech Support wrote:
> 
> > what's the content of /etc/timezone?
> 
> That file does not exist.

Or whatever redhat's system timezone configuration is.

> 
> > 
> > Oh, and none of the lists hosted on fsck.com will be configured for 
> > Reply-To-List.
> 
> Why is that? 

http://www.unicom.com/pw/reply-to-harmful.html

Modern MUAs are capable of doing the right thing for list replies, however
this is a debate that WILL NOT happen on this list. If anyone would 
care to debate this point, send me _personal_ mail and I'd be happy to set up
reply-to-list-discussion at lists.fsck.com.  



> 
> Jason
> Split infinity
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 



From micah at colltech.com  Wed May 23 17:55:54 2001
From: micah at colltech.com (Micah Anderson)
Date: Wed, 23 May 2001 16:55:54 -0500
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010523171359.O18498@pallas.fsck.com>; from jesse@fsck.com on Wed, May 23, 2001 at 05:13:59PM -0400
References: <Pine.GSO.4.31.0105231045590.18058-100000@cavecanem.ucsc.edu> <20010523181006.F23E81125D@pallas.eruditorum.org> <20010523161756.K18498@pallas.fsck.com> <20010523205822.23EA711157@pallas.eruditorum.org> <20010523171359.O18498@pallas.fsck.com>
Message-ID: <20010523165554.B13622@psasolar.colltech.com>

On Wed, 23 May 2001, Jesse wrote:

tzconfig is the program that you run on redhat I believe.

Micah

> 
> 
> 
> On Wed, May 23, 2001 at 01:56:23PM -0700, Split infinity Tech Support wrote:
> > 
> > > what's the content of /etc/timezone?
> > 
> > That file does not exist.
> 
> Or whatever redhat's system timezone configuration is.
> 
> > 
> > > 
> > > Oh, and none of the lists hosted on fsck.com will be configured for 
> > > Reply-To-List.
> > 
> > Why is that? 
> 
> http://www.unicom.com/pw/reply-to-harmful.html
> 
> Modern MUAs are capable of doing the right thing for list replies, however
> this is a debate that WILL NOT happen on this list. If anyone would 
> care to debate this point, send me _personal_ mail and I'd be happy to set up
> reply-to-list-discussion at lists.fsck.com.  
> 
> 
> 
> > 
> > Jason
> > Split infinity
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> Any e-mail sent to the SLA will immediately become the intellectual property
> of the SLA and the author of said message will enter into a period of
> indentured servitude which will last for a period of time no less than seven
> years. 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

-- 
Micah Anderson
Collective Technologies
www.colltech.com

"To be and not to do is not to be at all"



From miker at softcoin.com  Wed May 23 18:00:59 2001
From: miker at softcoin.com (Mike Reiling)
Date: Wed, 23 May 2001 15:00:59 -0700
Subject: [rt-users] One more thing
Message-ID: <a0510030cb731e3083b33@[192.168.1.18]>

I think I fell in love with Keywords.  The are way better than areas. 
Now I only really have one problem.

How do I set keywords when an email comes in, like I could with 
areas.  I would really love to just set headers/embed some stuff in 
the email, but the address approach also works (i.e. 
support-lostpassword, support-generalhelp).

Is this something I can accomplish with a script?

Thanks so much,
Mike


-- 
                            '''                   \|/
                           (o o)                 (O O)
/---------------------oOO--(_)--OOo---------o00--(_)--00o---------------\
|    Mike Reiling     |Systems & Network Administrator| (415)401-2869 V |
|mreiling at softcoin.com|         SoftCoin, Inc         | (510)333-5140 C |
\-----------------------------------------------------------------------/



From jason at splitinfinity.net  Wed May 23 18:47:05 2001
From: jason at splitinfinity.net (Split infinity Tech Support)
Date: Wed, 23 May 2001 15:47:05 -0700
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010523165554.B13622@psasolar.colltech.com>
References: <Pine.GSO.4.31.0105231045590.18058-100000@cavecanem.ucsc.edu> <20010523181006.F23E81125D@pallas.eruditorum.org> <20010523161756.K18498@pallas.fsck.com> <20010523205822.23EA711157@pallas.eruditorum.org> <20010523171359.O18498@pallas.fsck.com> <20010523165554.B13622@psasolar.colltech.com>
Message-ID: <20010523224909.108D211155@pallas.eruditorum.org>

Did that, no dice

Jason
Split infinity


> On Wed, 23 May 2001, Jesse wrote:
> 
> tzconfig is the program that you run on redhat I believe.
> 
> Micah
> 
> > 
> > 
> > 
> > On Wed, May 23, 2001 at 01:56:23PM -0700, Split infinity Tech Support
> wrote:
> > > 
> > > > what's the content of /etc/timezone?
> > > 
> > > That file does not exist.
> > 
> > Or whatever redhat's system timezone configuration is.
> > 
> > > 
> > > > 
> > > > Oh, and none of the lists hosted on fsck.com will be configured for
> 
> > > > Reply-To-List.
> > > 
> > > Why is that? 
> > 
> > http://www.unicom.com/pw/reply-to-harmful.html
> > 
> > Modern MUAs are capable of doing the right thing for list replies,
> however
> > this is a debate that WILL NOT happen on this list. If anyone would 
> > care to debate this point, send me _personal_ mail and I'd be happy to
> set up
> > reply-to-list-discussion at lists.fsck.com.  
> > 
> > 
> > 
> > > 
> > > Jason
> > > Split infinity
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > -- 
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > Any e-mail sent to the SLA will immediately become the intellectual
> property
> > of the SLA and the author of said message will enter into a period of
> > indentured servitude which will last for a period of time no less than
> seven
> > years. 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> 
> -- 
> Micah Anderson
> Collective Technologies
> www.colltech.com
> 
> "To be and not to do is not to be at all"
> 
-- 
FREE Web Site Monitoring for ALL! 100% FREE!
http://www.ServerRat.com/tag/
Notifies you via: ICQ, AIM and EMAIL!




From jason at splitinfinity.net  Wed May 23 18:48:00 2001
From: jason at splitinfinity.net (Split infinity Tech Support)
Date: Wed, 23 May 2001 15:48:00 -0700
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <200105232159.f4NLxF371025@online.thecia.ie>
References: <200105232159.f4NLxF371025@online.thecia.ie>
Message-ID: <20010523225004.57CB511155@pallas.eruditorum.org>


> I'd suggest poking around the mysql documentation, I know that postgres
> allows you to set timezone's and format's, I only assume mysql does too.
> 
> -Feargal.
> 

Done that too, still no dice.

Jason
Split infinity



-- 
FREE Web Site Monitoring for ALL! 100% FREE!
http://www.ServerRat.com/tag/
Notifies you via: ICQ, AIM and EMAIL!




From rshaw at arizona.mxim.com  Wed May 23 19:51:10 2001
From: rshaw at arizona.mxim.com (Robert Shaw)
Date: Wed, 23 May 2001 16:51:10 -0700
Subject: [rt-users] No replies via email
Message-ID: <20010523165110.A6712@arizona2.mxim.com>

Hi,

I'm running the latest RT 1.3.79, and when I click to reply to a ticket,
the requestor is not receiving any email. As a matter fact, it looks like
there's no email going out at all, as my syslog's that report mail traffic
don't show anything. So basically RT is not calling sendmail correctly, or
at all. I can't find any logging for RT that indicates a problem.

Anyone have any ideas what I may have wrong?

Thx
-Robert



From feargal at online.thecia.ie  Wed May 23 20:12:15 2001
From: feargal at online.thecia.ie (Feargal Reilly)
Date: Thu, 24 May 2001 00:12:15 +0000
Subject: [rt-users] No replies via email 
In-Reply-To: Your message of "Wed, 23 May 2001 16:51:10 MST."
             <20010523165110.A6712@arizona2.mxim.com> 
Message-ID: <200105240012.f4O0CF391860@online.thecia.ie>

You have to set up scrips for the queue.
Try "OnCorrespond" "NotifyRequestor" using template "Correspondance"

-Feargal.

    _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
   _/       _/   _/    _/  Systems Administrator,
  _/       _/   _/_/_/_/   The Communications Interactive Agency.
 _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8732249.


     Hi,
     
     I'm running the latest RT 1.3.79, and when I click to reply to a ticket,
     the requestor is not receiving any email. As a matter fact, it looks like
     there's no email going out at all, as my syslog's that report mail traffic
     don't show anything. So basically RT is not calling sendmail correctly, or
     at all. I can't find any logging for RT that indicates a problem.
     
     Anyone have any ideas what I may have wrong?
     
     Thx
     -Robert
     
     _______________________________________________
     rt-users mailing list
     rt-users at lists.fsck.com
     http://lists.fsck.com/mailman/listinfo/rt-users



From jesse at fsck.com  Wed May 23 21:00:56 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 23 May 2001 21:00:56 -0400
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010523225004.57CB511155@pallas.eruditorum.org>; from jason@splitinfinity.net on Wed, May 23, 2001 at 03:48:00PM -0700
References: <200105232159.f4NLxF371025@online.thecia.ie> <20010523225004.57CB511155@pallas.eruditorum.org>
Message-ID: <20010523210056.U18498@pallas.fsck.com>

When mail comes into that box, what timezone does the Recieved line have in
the headers?

On Wed, May 23, 2001 at 03:48:00PM -0700, Split infinity Tech Support wrote:
> 
> 
> > I'd suggest poking around the mysql documentation, I know that postgres
> > allows you to set timezone's and format's, I only assume mysql does too.
> > 
> > -Feargal.
> > 
> 
> Done that too, still no dice.
> 
> Jason
> Split infinity
> 
> 
> 
> -- 
> FREE Web Site Monitoring for ALL! 100% FREE!
> http://www.ServerRat.com/tag/
> Notifies you via: ICQ, AIM and EMAIL!
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"If IBM _wanted_ to make clones, we could make them cheaper and faster than
anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci Department.



From jesse at fsck.com  Wed May 23 23:19:25 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 23 May 2001 23:19:25 -0400
Subject: [rt-users] One more thing
In-Reply-To: <a0510030cb731e3083b33@[192.168.1.18]>; from miker@softcoin.com on Wed, May 23, 2001 at 03:00:59PM -0700
References: <a0510030cb731e3083b33@[192.168.1.18]>
Message-ID: <20010523231925.B18498@pallas.fsck.com>

Not currently doable. someone is working on it though.


On Wed, May 23, 2001 at 03:00:59PM -0700, Mike Reiling wrote:
> I think I fell in love with Keywords.  The are way better than areas. 
> Now I only really have one problem.
> 
> How do I set keywords when an email comes in, like I could with 
> areas.  I would really love to just set headers/embed some stuff in 
> the email, but the address approach also works (i.e. 
> support-lostpassword, support-generalhelp).
> 
> Is this something I can accomplish with a script?
> 
> Thanks so much,
> Mike
> 
> 
> -- 
>                             '''                   \|/
>                            (o o)                 (O O)
> /---------------------oOO--(_)--OOo---------o00--(_)--00o---------------\
> |    Mike Reiling     |Systems & Network Administrator| (415)401-2869 V |
> |mreiling at softcoin.com|         SoftCoin, Inc         | (510)333-5140 C |
> \-----------------------------------------------------------------------/
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Pelcgb-serrqbz abj!



From jesse at fsck.com  Thu May 24 00:52:26 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 24 May 2001 00:52:26 -0400
Subject: [rt-users] How-to delete tickets?
In-Reply-To: <A648F47C4D9AE04185326D8AD8E367DC160ED1@CORPBMVEX.corp.promisant.com>; from gadams@promisant.com on Wed, May 23, 2001 at 01:50:46PM -0300
References: <A648F47C4D9AE04185326D8AD8E367DC160ED1@CORPBMVEX.corp.promisant.com>
Message-ID: <20010524005226.M18498@pallas.fsck.com>

Set their status to dead. 
There's no reaper script  to scrub them from the DB yet.


On Wed, May 23, 2001 at 01:50:46PM -0300, Adams, Gavin wrote:
> Once system testing or a new queue has been tested, how do you delete
> test messages and purge them from the system? CLI or GUI?
> 
> Also, are there any pointers on how to create keywords globally and
> per-queue? I think using them would be helpful in my environment, but
> I'm not 100% sure.....
> 
> Struggling but having fun,
> 
> --- Gavin Adams
> Promisant Ltd.
> Bermuda
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<Dr_Memory> the point is that words were exchanged.  neurolinguistic
programming will do the rest.  they should be showing up at my house
any day now.



From roland at sazuma.com  Thu May 24 06:28:34 2001
From: roland at sazuma.com (Sazuma Trading)
Date: Thu, 24 May 2001 12:28:34 +0200
Subject: [rt-users] Installation Fails coz of MYSQL Create DB Errno. 28?!?
In-Reply-To: <20010524005226.M18498@pallas.fsck.com>
Message-ID: <AKEJKFCGOGPKCDLKHBLOGEEFCPAA.roland@sazuma.com>

Can Anybody help me??? I am quite a beginner on LINUX
and I found RT and think its great.. 

but now i am trying to install it and it seems that
I am having problems with MYSQL:

mkdir -p /usr/local/rt/lib
cp -rp ./lib/* /usr/local/rt/lib
/usr/bin/mysqladmin -h localhost -u root -pxxxxxxx create rt
/usr/bin/mysqladmin: create of 'rt' failed
error: 'Can't create database 'rt'. (errno: 28)'
make: [database] Error 1 (ignored)
/usr/bin/mysql -h localhost -u root -pxxxxxxx rt < etc/schema
ERROR 1049: Unknown database 'rt'
make: *** [database] Error 1

I cant create a database anymore (not even manually!)

Does any1 have a hint???

roland



From roland at sazuma.com  Thu May 24 06:28:34 2001
From: roland at sazuma.com (Sazuma Trading)
Date: Thu, 24 May 2001 12:28:34 +0200
Subject: [rt-users] Installation Fails coz of MYSQL Create DB Errno. 28?!?
In-Reply-To: <20010524005226.M18498@pallas.fsck.com>
Message-ID: <AKEJKFCGOGPKCDLKHBLOGEEFCPAA.roland@sazuma.com>

Can Anybody help me??? I am quite a beginner on LINUX
and I found RT and think its great.. 

but now i am trying to install it and it seems that
I am having problems with MYSQL:

mkdir -p /usr/local/rt/lib
cp -rp ./lib/* /usr/local/rt/lib
/usr/bin/mysqladmin -h localhost -u root -pxxxxxxx create rt
/usr/bin/mysqladmin: create of 'rt' failed
error: 'Can't create database 'rt'. (errno: 28)'
make: [database] Error 1 (ignored)
/usr/bin/mysql -h localhost -u root -pxxxxxxx rt < etc/schema
ERROR 1049: Unknown database 'rt'
make: *** [database] Error 1

I cant create a database anymore (not even manually!)

Does any1 have a hint???

roland



From jason at splitinfinity.net  Thu May 24 11:33:10 2001
From: jason at splitinfinity.net (Split infinity Tech Support)
Date: Thu, 24 May 2001 08:33:10 -0700
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010523210056.U18498@pallas.fsck.com>
References: <200105232159.f4NLxF371025@online.thecia.ie> <20010523225004.57CB511155@pallas.eruditorum.org> <20010523210056.U18498@pallas.fsck.com>
Message-ID: <20010524153516.0150911212@pallas.eruditorum.org>

> 
> When mail comes into that box, what timezone does the Recieved line have
> in
> the headers?

This was in the directory  May/23

Date: 24 May 2001 05:17:40 -0000



-- 
FREE Web Site Monitoring for ALL! 100% FREE!
http://www.ServerRat.com/tag/
Notifies you via: ICQ, AIM and EMAIL!




From rshaw at arizona.mxim.com  Thu May 24 12:12:37 2001
From: rshaw at arizona.mxim.com (Robert Shaw)
Date: Thu, 24 May 2001 09:12:37 -0700
Subject: [rt-users] No replies via email
In-Reply-To: <200105240012.f4O0CF391860@online.thecia.ie>; from feargal@online.thecia.ie on Thu, May 24, 2001 at 12:12:15AM +0000
References: <20010523165110.A6712@arizona2.mxim.com> <200105240012.f4O0CF391860@online.thecia.ie>
Message-ID: <20010524091237.A9981@arizona2.mxim.com>

On Thu, May 24, 2001 at 12:12:15AM +0000, Feargal Reilly wrote:
> You have to set up scrips for the queue.
> Try "OnCorrespond" "NotifyRequestor" using template "Correspondance"

Thanks! That works. However, the reply-to and from address on the email from
WebRT are "rt at localhost" instead of what I have in config.pm:

#This is the default address that will be listed in
#From: and Reply-To: headers of mail tracked by RT unless overridden
#by a queue specific address

#$CorrespondAddress="RT::CorrespondAddress.not.set";
$CorrespondAddress="rt\@arizona.mxim.com";

#$CommentAddress="RT::CommentAddress.not.set";
$CommentAddress="rt-comment\@arizona.mxim.com";


Why is this? Does anyone know how to fix that?

Thanks.
-Robert




From rshaw at arizona.mxim.com  Thu May 24 13:28:18 2001
From: rshaw at arizona.mxim.com (Robert Shaw)
Date: Thu, 24 May 2001 10:28:18 -0700
Subject: [rt-users] Non-priv user can't see tickets
Message-ID: <20010524102818.C9981@arizona2.mxim.com>

Hi all,

If I have user created that is NOT a privileged user (the checkbox in the user
page is NOT checked). I can grant them the ability to create a new ticket,
but they cannot see the newly created ticket in the home page????

Is it not possible for a non-priv user to see his/her tickets? I've tried

SeeQueue
ShowTicket
CreateTicket

But I still can see any of the tickets.

-Robert



From mliu at akamai.com  Thu May 24 13:49:57 2001
From: mliu at akamai.com (Liu, Michael)
Date: Thu, 24 May 2001 13:49:57 -0400
Subject: [rt-users] Problems creating replies or comments with web UI
Message-ID: <53DE674482E7D411BBAF00B0D049A58E29F6FD@kendall-ex3.kendall.akamai.com>

Hey Jesse,
	It worked perfectly.  I stopped apache, restarted it and it worked
great.  Thanks for your help.  Hope you have a nice trip this weekend.

Michael Liu
mliu at akamai.com
Customer Care Engineer


-----Original Message-----
From: Jesse [mailto:jesse at fsck.com]
Sent: Tuesday, May 22, 2001 7:40 PM
To: Liu, Michael
Cc: 'rt-users at lists.fsck.com'
Subject: Re: [rt-users] Problems creating replies or comments with web
UI


Heya Michael,
        Are you upgrading from a previous install of RT? Sometimes
HTML::Mason caches older versions of html templates..and this was a
bug in other recent versions of RT.  Also, if you haven't fully stopped
and started apache, you won't have the latest version of RT running.

apachectl restart doesn't properly reload mod_perl apps.

        -j


On Tue, May 22, 2001 at 07:32:51PM -0400, Liu, Michael wrote:
> Hi,
> 	I've been having problems sending replies or adding comments through
> the web UI.  Using e-mail and the rt-mailgate, they work fine.  But trying
> to use the Reply and Comment links, they don't even seem to be recording
any
> transaction.  So for instance, I click the Reply link, and it brings up
the
> Update.html page.  I fill in the body, then hit the Submit button.  I then
> get re-directed back to the Display.html page, but there's no history of
> having submitted a response.  Same thing happens for comments.
> 	I'm running RT 1.3.78, DBIx::SearchBuilder 0.33, and mysql 3.23.36.
> 	Thanks for your help.
> 
> Michael Liu
> mliu at akamai.com
> Customer Care Engineer
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump, Piglet, meet me in transporter room three"



From rshaw at arizona.mxim.com  Thu May 24 17:19:34 2001
From: rshaw at arizona.mxim.com (Robert Shaw)
Date: Thu, 24 May 2001 14:19:34 -0700
Subject: [rt-users] No replies via email
In-Reply-To: <20010524091237.A9981@arizona2.mxim.com>; from rshaw@arizona.mxim.com on Thu, May 24, 2001 at 09:12:37AM -0700
References: <20010523165110.A6712@arizona2.mxim.com> <200105240012.f4O0CF391860@online.thecia.ie> <20010524091237.A9981@arizona2.mxim.com>
Message-ID: <20010524141934.H9981@arizona2.mxim.com>

Apparently the email settings in the config.pm do not affect the from/reply-to
addresses for the queues. They are stored in the database under the "Basic"
settings for each queue. I just updated them to be correct, and all is well.

Sorry for the stupid question.

-Robert

Jesse - Maybe the default email addresses for the queues should default
to what is in the config.pm???


On Thu, May 24, 2001 at 09:12:37AM -0700, Robert Shaw wrote:
> On Thu, May 24, 2001 at 12:12:15AM +0000, Feargal Reilly wrote:
> > You have to set up scrips for the queue.
> > Try "OnCorrespond" "NotifyRequestor" using template "Correspondance"
> 
> Thanks! That works. However, the reply-to and from address on the email from
> WebRT are "rt at localhost" instead of what I have in config.pm:
> 
> #This is the default address that will be listed in
> #From: and Reply-To: headers of mail tracked by RT unless overridden
> #by a queue specific address
> 
> #$CorrespondAddress="RT::CorrespondAddress.not.set";
> $CorrespondAddress="rt\@arizona.mxim.com";
> 
> #$CommentAddress="RT::CommentAddress.not.set";
> $CommentAddress="rt-comment\@arizona.mxim.com";
> 
> 
> Why is this? Does anyone know how to fix that?



From jesse at fsck.com  Thu May 24 18:50:13 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 24 May 2001 18:50:13 -0400
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010524153516.0150911212@pallas.eruditorum.org>; from jason@splitinfinity.net on Thu, May 24, 2001 at 08:33:10AM -0700
References: <200105232159.f4NLxF371025@online.thecia.ie> <20010523225004.57CB511155@pallas.eruditorum.org> <20010523210056.U18498@pallas.fsck.com> <20010524153516.0150911212@pallas.eruditorum.org>
Message-ID: <20010524185013.C4533@pallas.fsck.com>

Not the Date: header, but the last Recieved line.


On Thu, May 24, 2001 at 08:33:10AM -0700, Split infinity Tech Support wrote:
> 
> > 
> > When mail comes into that box, what timezone does the Recieved line have
> > in
> > the headers?
> 
> This was in the directory  May/23
> 
> Date: 24 May 2001 05:17:40 -0000
> 
> 
> 
> -- 
> FREE Web Site Monitoring for ALL! 100% FREE!
> http://www.ServerRat.com/tag/
> Notifies you via: ICQ, AIM and EMAIL!
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 



From roland at sazuma.com  Thu May 24 19:00:21 2001
From: roland at sazuma.com (Sazuma Trading)
Date: Fri, 25 May 2001 01:00:21 +0200
Subject: [rt-users] Problem with RT 1.0.7
In-Reply-To: <20010524005226.M18498@pallas.fsck.com>
Message-ID: <AKEJKFCGOGPKCDLKHBLOOEEJCPAA.roland@sazuma.com>

Hi there

I am trying to get RT 1.07 to work since 2 days now and without success.

When I try to execute webrt.cgi (or create a queue or user) under Linux
i get the following error message:


linux:/usr/local/rt/bin/cgi # ./webrt.cgi
Can't locate Mysql/Statement.pm in @INC (@INC contains:
/usr/local/lib/perl5/5.6.1/i586-linux /usr/local/lib/perl5/5.6.1
/usr/local/lib/perl5/site_perl/5.6.1/i586-linux
/usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl
/usr/local/rt/lib) at /usr/local/lib/perl5/5.6.1/Mysql.pm line 12.
Compilation failed in require at /usr/local/rt/lib/rt/database.pm line 8.
BEGIN failed--compilation aborted at /usr/local/rt/lib/rt/database.pm line
8.
Compilation failed in require at /usr/local/rt/lib/rt/ui/web/auth.pm line 9.
Compilation failed in require at /usr/local/rt/bin/rtmux.pl line 50.
linux:/usr/local/rt/bin/cgi #


Statement.pm however is present:


linux:/usr/local/lib/perl5/5.6.1 #ls -la
-r--r--r--   1 root     root         4043 May 24 22:56 Shell.pm
-r--r--r--   1 root     root         3939 Nov 30  1999 Statement.pm
-r--r--r--   1 root     root         3876 May 24 22:56 Symbol.pm
drwxr-xr-x   2 root     root         4096 May 24 22:56 Term
drwxr-xr-x   2 root     root         4096 May 24 22:56 Test
-r--r--r--   1 root     root         7822 May 24 22:56 Test.pm
drwxr-xr-x   2 root     root         4096 May 24 22:56 Text

can any1 help me out???

Roland




From jason at splitinfinity.net  Thu May 24 19:01:22 2001
From: jason at splitinfinity.net (Split infinity Tech Support)
Date: Thu, 24 May 2001 16:01:22 -0700
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010524185013.C4533@pallas.fsck.com>
References: <200105232159.f4NLxF371025@online.thecia.ie> <20010523225004.57CB511155@pallas.eruditorum.org> <20010523210056.U18498@pallas.fsck.com> <20010524153516.0150911212@pallas.eruditorum.org> <20010524185013.C4533@pallas.fsck.com>
Message-ID: <20010524230315.D332E1129B@pallas.eruditorum.org>


Here are all the Received lines on that particular email

Received: from userland.splitinfinity.net (userland.splitinfinity.net
[216.188.106.2])
        by tracker.splitinfinity.net (8.11.0/8.11.0) with SMTP id
f4O5GTb09641
        for <tech-rt at tracker.splitinfinity.net>; Wed, 23 May 2001 22:16:29
-0700
Received: (qmail 30196 invoked by uid 533); 24 May 2001 05:16:29 -0000
Delivered-To: splitinfinity.com-tech at splitinfinity.com
Received: (qmail 30192 invoked by uid 533); 24 May 2001 05:16:29 -0000
Received: from unknown (HELO mail2.rdc2.bc.home.com) (24.2.10.85)
  by smtp.splitinfinity.net with SMTP; 24 May 2001 05:16:29 -0000
Received: from cr1035069a ([24.76.66.217]) by mail2.rdc2.bc.home.com
          (InterMail vM.4.01.03.20 201-229-121-120-20010223) with SMTP
          id <20010524051641.STUF13487.mail2.rdc2.bc.home.com at cr1035069a>
          for <tech at splitinfinity.com>; Wed, 23 May 2001 22:16:41 -0700


Jason
Split Infinity


> Not the Date: header, but the last Recieved line.
> 
> 
> On Thu, May 24, 2001 at 08:33:10AM -0700, Split infinity Tech Support
> wrote:
> > 
> > > 
> > > When mail comes into that box, what timezone does the Recieved line
> have
> > > in
> > > the headers?
> > 
> > This was in the directory  May/23
> > 
> > Date: 24 May 2001 05:17:40 -0000
> > 
> > 
>



From clark at ruminary.org  Thu May 24 19:27:20 2001
From: clark at ruminary.org (clark shishido)
Date: Thu, 24 May 2001 16:27:20 -0700
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010524230315.D332E1129B@pallas.eruditorum.org>; from jason@splitinfinity.net on Thu, May 24, 2001 at 04:01:22PM -0700
References: <200105232159.f4NLxF371025@online.thecia.ie> <20010523225004.57CB511155@pallas.eruditorum.org> <20010523210056.U18498@pallas.fsck.com> <20010524153516.0150911212@pallas.eruditorum.org> <20010524185013.C4533@pallas.fsck.com> <20010524230315.D332E1129B@pallas.eruditorum.org>
Message-ID: <20010524162720.A77794@ruminary.org>

On Thu, May 24, 2001 at 04:01:22PM -0700, Split infinity Tech Support wrote:
> 
> 
> Here are all the Received lines on that particular email
> 
> Received: from userland.splitinfinity.net (userland.splitinfinity.net
> [216.188.106.2])
>         by tracker.splitinfinity.net (8.11.0/8.11.0) with SMTP id
> f4O5GTb09641
>         for <tech-rt at tracker.splitinfinity.net>; Wed, 23 May 2001 22:16:29
> -0700
> Received: (qmail 30196 invoked by uid 533); 24 May 2001 05:16:29 -0000
> Delivered-To: splitinfinity.com-tech at splitinfinity.com
> Received: (qmail 30192 invoked by uid 533); 24 May 2001 05:16:29 -0000
> Received: from unknown (HELO mail2.rdc2.bc.home.com) (24.2.10.85)
>   by smtp.splitinfinity.net with SMTP; 24 May 2001 05:16:29 -0000
> Received: from cr1035069a ([24.76.66.217]) by mail2.rdc2.bc.home.com
>           (InterMail vM.4.01.03.20 201-229-121-120-20010223) with SMTP
>           id <20010524051641.STUF13487.mail2.rdc2.bc.home.com at cr1035069a>
>           for <tech at splitinfinity.com>; Wed, 23 May 2001 22:16:41 -0700
> 

I've seen this happen when using qmail and Mailman together. 
qmail isn't honoring TZ somewhere and mailing list email ended up
with a -0000 timezone. The admin I was working with gave up and we
switched back to sendmail which was what we were trying to convert 
from. (I have since seen the light and joined the PostFix crowd for
all new installations unless we're using smarthost/nullclient .cfs.)

--clark



From jesse at fsck.com  Fri May 25 00:58:23 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 25 May 2001 00:58:23 -0400
Subject: [rt-users] Problem with RT 1.0.7
In-Reply-To: <AKEJKFCGOGPKCDLKHBLOOEEJCPAA.roland@sazuma.com>; from roland@sazuma.com on Fri, May 25, 2001 at 01:00:21AM +0200
References: <20010524005226.M18498@pallas.fsck.com> <AKEJKFCGOGPKCDLKHBLOOEEJCPAA.roland@sazuma.com>
Message-ID: <20010525005823.H4533@pallas.fsck.com>

Are you sure you've installed Msql-Mysql-Modules with MsqlPerl emulation?


On Fri, May 25, 2001 at 01:00:21AM +0200, Sazuma Trading wrote:
> Hi there
> 
> I am trying to get RT 1.07 to work since 2 days now and without success.
> 
> When I try to execute webrt.cgi (or create a queue or user) under Linux
> i get the following error message:
> 
> 
> linux:/usr/local/rt/bin/cgi # ./webrt.cgi
> Can't locate Mysql/Statement.pm in @INC (@INC contains:
> /usr/local/lib/perl5/5.6.1/i586-linux /usr/local/lib/perl5/5.6.1
> /usr/local/lib/perl5/site_perl/5.6.1/i586-linux
> /usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl
> /usr/local/rt/lib) at /usr/local/lib/perl5/5.6.1/Mysql.pm line 12.
> Compilation failed in require at /usr/local/rt/lib/rt/database.pm line 8.
> BEGIN failed--compilation aborted at /usr/local/rt/lib/rt/database.pm line
> 8.
> Compilation failed in require at /usr/local/rt/lib/rt/ui/web/auth.pm line 9.
> Compilation failed in require at /usr/local/rt/bin/rtmux.pl line 50.
> linux:/usr/local/rt/bin/cgi #
> 
> 
> Statement.pm however is present:
> 
> 
> linux:/usr/local/lib/perl5/5.6.1 #ls -la
> -r--r--r--   1 root     root         4043 May 24 22:56 Shell.pm
> -r--r--r--   1 root     root         3939 Nov 30  1999 Statement.pm
> -r--r--r--   1 root     root         3876 May 24 22:56 Symbol.pm
> drwxr-xr-x   2 root     root         4096 May 24 22:56 Term
> drwxr-xr-x   2 root     root         4096 May 24 22:56 Test
> -r--r--r--   1 root     root         7822 May 24 22:56 Test.pm
> drwxr-xr-x   2 root     root         4096 May 24 22:56 Text
> 
> can any1 help me out???
> 
> Roland
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
									-Tanj



From jesse at fsck.com  Fri May 25 01:20:50 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 25 May 2001 01:20:50 -0400
Subject: [rt-users] Non-priv user can't see tickets
In-Reply-To: <20010524102818.C9981@arizona2.mxim.com>; from rshaw@arizona.mxim.com on Thu, May 24, 2001 at 10:28:18AM -0700
References: <20010524102818.C9981@arizona2.mxim.com>
Message-ID: <20010525012050.M4533@pallas.fsck.com>

The SelfService UI is broken in the current release. it's been fixed
in CVS.

        -j


On Thu, May 24, 2001 at 10:28:18AM -0700, Robert Shaw wrote:
> Hi all,
> 
> If I have user created that is NOT a privileged user (the checkbox in the user
> page is NOT checked). I can grant them the ability to create a new ticket,
> but they cannot see the newly created ticket in the home page????
> 
> Is it not possible for a non-priv user to see his/her tickets? I've tried
> 
> SeeQueue
> ShowTicket
> CreateTicket
> 
> But I still can see any of the tickets.
> 
> -Robert
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I'm told we do share some common rituals. Our "flame war" is apparently 
held in person in their land and called "project meeting".
					-Alan Cox [on "Suits"]



From alesh at sportina.si  Fri May 25 03:14:16 2001
From: alesh at sportina.si (Alesh Mustar)
Date: Fri, 25 May 2001 09:14:16 +0200
Subject: [rt-users] Installation Fails coz of MYSQL Create DB Errno. 28?!?
References: <AKEJKFCGOGPKCDLKHBLOGEEFCPAA.roland@sazuma.com>
Message-ID: <3B0E0648.4030400@sportina.si>

Which version of RT, which version of mysql? As which user are you 
trying to do this? As which mysql user are you trying to do this?

A.

Sazuma Trading wrote:

> Can Anybody help me??? I am quite a beginner on LINUX
> and I found RT and think its great.. 
> 
> but now i am trying to install it and it seems that
> I am having problems with MYSQL:
> 
> mkdir -p /usr/local/rt/lib
> cp -rp ./lib/* /usr/local/rt/lib
> /usr/bin/mysqladmin -h localhost -u root -pxxxxxxx create rt
> /usr/bin/mysqladmin: create of 'rt' failed
> error: 'Can't create database 'rt'. (errno: 28)'
> make: [database] Error 1 (ignored)
> /usr/bin/mysql -h localhost -u root -pxxxxxxx rt < etc/schema
> ERROR 1049: Unknown database 'rt'
> make: *** [database] Error 1
> 
> I cant create a database anymore (not even manually!)
> 
> Does any1 have a hint???
> 
> roland
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> 






From agiddens at perceptivetechnology.com  Fri May 25 04:21:52 2001
From: agiddens at perceptivetechnology.com (Adam Giddens)
Date: Fri, 25 May 2001 09:21:52 +0100
Subject: [rt-users] Template Tokens in v2
Message-ID: <B36488BB45D6D211A5BB0004AC56ACD855514E@wendy.lawtech.co.uk>

Hi,

Does anyone know if it is possible to use Template Tokens on v2 of RT?? When
I use the v1 token system when setting up templates they just come back as
plain test rather than the correct information.

Can anyone help?

Adam


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From roland at sazuma.com  Fri May 25 09:11:57 2001
From: roland at sazuma.com (Roland Fauster)
Date: Fri, 25 May 2001 15:11:57 +0200
Subject: [rt-users] Installation Fails coz of MYSQL Create DB Errno. 28?!?
In-Reply-To: <3B0E0648.4030400@sportina.si>
Message-ID: <LPELKNLHNACIEAEKIEIIKECMCAAA.roland@sazuma.com>

Hi There!!

The problem was solved installing PERL again from the SUSE CD Distribution!!
Somehow I have 5.6.1 and 5.0.5 now installed but at least it works..

Now the next step will be getting rid of the HTTP 500 Error (Internal Server
Error)!
I have seen that a lot of ppl have that problem. The CGI works fine in the
Shell
but not through my Apache 1.3.20 ... well another night to spend with this
;)

thanx again

roland

-----Original Message-----
From: Alesh Mustar [mailto:alesh at sportina.si]
Sent: Freitag, 25. Mai 2001 09:14
To: roland at sazuma.com
Cc: rt-users
Subject: Re: [rt-users] Installation Fails coz of MYSQL Create DB Errno.
28?!?


Which version of RT, which version of mysql? As which user are you
trying to do this? As which mysql user are you trying to do this?

A.

Sazuma Trading wrote:

> Can Anybody help me??? I am quite a beginner on LINUX
> and I found RT and think its great..
>
> but now i am trying to install it and it seems that
> I am having problems with MYSQL:
>
> mkdir -p /usr/local/rt/lib
> cp -rp ./lib/* /usr/local/rt/lib
> /usr/bin/mysqladmin -h localhost -u root -pxxxxxxx create rt
> /usr/bin/mysqladmin: create of 'rt' failed
> error: 'Can't create database 'rt'. (errno: 28)'
> make: [database] Error 1 (ignored)
> /usr/bin/mysql -h localhost -u root -pxxxxxxx rt < etc/schema
> ERROR 1049: Unknown database 'rt'
> make: *** [database] Error 1
>
> I cant create a database anymore (not even manually!)
>
> Does any1 have a hint???
>
> roland
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
>






From daves at xetron.com  Fri May 25 16:25:08 2001
From: daves at xetron.com (Steele, David S.)
Date: Fri, 25 May 2001 16:25:08 -0400
Subject: [rt-users] 'apache' user
Message-ID: <7D72C1B2F7A3D21191F8006097149AC00157D547@s3.xetron.com>

I've just upgraded my box from RedHat 6.2 to 7.1. The Apache upgrade changed
the running user from 'nobody' to 'apache'. Now I'm getting (quite pretty)
Mason errors related to permissions. I've started manually fixing things to
make the errors go away, but that is starting to look ugly.

What is the right way to fix this? Will reinstalling RT (1.3.70) take care
of this automatically?



From jfisher at deas.harvard.edu  Fri May 25 17:54:27 2001
From: jfisher at deas.harvard.edu (John Fisher)
Date: Fri, 25 May 2001 17:54:27 -0400 (EDT)
Subject: [rt-users] 'apache' user
In-Reply-To: <7D72C1B2F7A3D21191F8006097149AC00157D547@s3.xetron.com>
Message-ID: <Pine.GSO.4.05.10105251737340.5197-100000@gigue.eas.harvard.edu>

Mason needs to store it's session and data information in directories
that are owned by nobody with permission 700.

Go into the WebRT directory and chown the directories to apache.

I used the apache user and the following was executed from the make
install (the very last step actually):

# chown -R apache /usr/local/rt2/WebRT/data /usr/local/rt2/WebRT/sessiondata


Also bin/webmux.pl seems to change something to the apache user (and
apache group):
bin/webmux.pl Line 95

chown ( [getpwnam('apache')]->[2], [getgrnam('apache')]->[2],
        ($RT::MasonSessionDir, $interp->files_written) );


Hopefully this will be it - if not, changing the Makefile and reinstalling
should work. (I kept the output of the make install and all it does with
the WEB_USER and WEB_GROUP is the chown above and substituting the
variables !!WEB_USER!! and !!WEB_GROUP!! in all the files with the values
from the makefile - doing a grep through all the sources should tell you
which files they were)


jon


On Fri, 25 May 2001, Steele, David S. wrote:

> 
> I've just upgraded my box from RedHat 6.2 to 7.1. The Apache upgrade changed
> the running user from 'nobody' to 'apache'. Now I'm getting (quite pretty)
> Mason errors related to permissions. I've started manually fixing things to
> make the errors go away, but that is starting to look ugly.
> 
> What is the right way to fix this? Will reinstalling RT (1.3.70) take care
> of this automatically?
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 




From smcclell at vortexdata.com  Fri May 25 18:25:20 2001
From: smcclell at vortexdata.com (Scott McClelland)
Date: Fri, 25 May 2001 15:25:20 -0700
Subject: [rt-users] How-to delete tickets?
Message-ID: <A12964125C3ED51186060001032D7CE2011781@exch02.internal.vortexdata.com>

An easy way to do it is with a mysql database backup and restore.  

If you have webmin installed, 
http://www.webmin.com/
you can use it to create a backup script.  Then you can cat the file, and
pipe it to grep to remove lines from a specific user or with a string (like
"this is a test"), and redirect it to another file.  Then use the newly
created file to restore (without the unwanted messages).

I had to do this after we installed an anti-virus program, and the server
sent a few hundred messages to the rt e-mail account.

Otherwise check out the MySql documentation to do a backup and restore.

/*------------------------------------------
Scott McClelland, CNE, MCP
Network Administrator
Vortex Data Systems 
http://www.vortexdata.com
--------------------------------------------*/

> 



From feargal at online.thecia.ie  Fri May 25 22:18:53 2001
From: feargal at online.thecia.ie (Feargal Reilly)
Date: Sat, 26 May 2001 02:18:53 +0000
Subject: [rt-users] 'apache' user 
In-Reply-To: Your message of "Fri, 25 May 2001 16:25:08 -0400."
             <7D72C1B2F7A3D21191F8006097149AC00157D547@s3.xetron.com> 
Message-ID: <200105260218.f4Q2Irv57693@online.thecia.ie>

Best thing to do would be to download the latest version , 1.3.80 , edit your makefile, backup your rt2/etc/config.pm, and make upgrade.
Be sure to set the www user to apache in your Makefile

-Feargal.

    _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
   _/       _/   _/    _/  Systems Administrator,
  _/       _/   _/_/_/_/   The Communications Interactive Agency.
 _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8732249.


     
     I've just upgraded my box from RedHat 6.2 to 7.1. The Apache upgrade chang
     ed
     the running user from 'nobody' to 'apache'. Now I'm getting (quite pretty)
     Mason errors related to permissions. I've started manually fixing things t
     o
     make the errors go away, but that is starting to look ugly.
     
     What is the right way to fix this? Will reinstalling RT (1.3.70) take care
     of this automatically?
     
     _______________________________________________
     rt-users mailing list
     rt-users at lists.fsck.com
     http://lists.fsck.com/mailman/listinfo/rt-users



From lox at eq-media.de  Sat May 26 13:48:34 2001
From: lox at eq-media.de (Christian Lox)
Date: Sat, 26 May 2001 19:48:34 +0200
Subject: [rt-users] postfix, virtual domains and alias
Message-ID: <3B0FEC72.2AB30736@eq-media.de>

Hello everyone,

I just installed RT, great work!
Nearly everything works fine; the web interface, Database, etc.

One problem still remains and we could not find anything about that
in the FAQ or archives.

We are using postfix and a setup of virtual domains.
Our maildomain is set up as follows:
Everything to @domain goes to the default user, and after this are
special user with their own POP3 account.

The entry in /etc/alias has been made but still all mail to support
(our rt alias) goes to the default user and does not arrive at RT
(no entry in the DB, no entry shown in the queue on web interface).
As I said: via webinterface everything works fine; so I am quite
sure the problem arises at our mail setup.

Any help appreciated!

Thanks in advance,
Christian



From feargal at online.thecia.ie  Sat May 26 19:29:16 2001
From: feargal at online.thecia.ie (Feargal Reilly)
Date: Sat, 26 May 2001 23:29:16 +0000
Subject: [rt-users] postfix, virtual domains and alias 
In-Reply-To: Your message of "Sat, 26 May 2001 19:48:34 +0200."
             <3B0FEC72.2AB30736@eq-media.de> 
Message-ID: <200105262329.f4QNTGv64675@online.thecia.ie>

I have never used, or looked at postfix in my life, so forgive me if this is a stupid suggestion.
In sendmail, it searches the virtual user table from top to bottom, and takes the first match found. 
Try placing the @domain entry, *after* the special users, it may not be looking any further than the default entry.

-Feargal.

    _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
   _/       _/   _/    _/  Systems Administrator,
  _/       _/   _/_/_/_/   The Communications Interactive Agency.
 _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8732249.


     Hello everyone,
     
     I just installed RT, great work!
     Nearly everything works fine; the web interface, Database, etc.
     
     One problem still remains and we could not find anything about that
     in the FAQ or archives.
     
     We are using postfix and a setup of virtual domains.
     Our maildomain is set up as follows:
     Everything to @domain goes to the default user, and after this are
     special user with their own POP3 account.
     
     The entry in /etc/alias has been made but still all mail to support
     (our rt alias) goes to the default user and does not arrive at RT
     (no entry in the DB, no entry shown in the queue on web interface).
     As I said: via webinterface everything works fine; so I am quite
     sure the problem arises at our mail setup.
     
     Any help appreciated!
     
     Thanks in advance,
     Christian
     
     _______________________________________________
     rt-users mailing list
     rt-users at lists.fsck.com
     http://lists.fsck.com/mailman/listinfo/rt-users



From Christian.Kurz at planNET.de  Mon May 28 03:35:21 2001
From: Christian.Kurz at planNET.de (Christian Kurz)
Date: Mon, 28 May 2001 09:35:21 +0200
Subject: [rt-users] postfix, virtual domains and alias
In-Reply-To: <3B0FEC72.2AB30736@eq-media.de>
References: <3B0FEC72.2AB30736@eq-media.de>
Message-ID: <20010528093521.A15665@planNET.de>

On 01-05-26 Christian Lox wrote:
> We are using postfix and a setup of virtual domains.
> Our maildomain is set up as follows:
> Everything to @domain goes to the default user, and after this are
> special user with their own POP3 account.

And the email-address for the request-tracker is localpart at domain? Is
this setup via virtual domains or what's the exact postfix configuration
(postconf -n output)?

> The entry in /etc/alias has been made but still all mail to support
> (our rt alias) goes to the default user and does not arrive at RT
> (no entry in the DB, no entry shown in the queue on web interface).

Until you tell us more about the postfix configuration, I would assume
that you that the entry for the rt doesn't belong in /etc/alias, but
maybe some other files? Or did you just forget to run newaliases
/etc/aliases?

Christian
-- 
Christian Kurz                                   http://www.planNET.de
planNET Systems GmbH                            mailto:info at planNET.de
Schoenfeldstr. 8                              Telefon: +49 721 66 36 0
D-76131 Karlsruhe                           Telefax: +49 721 66 36 199 



From pparsons at pacificcoast.net  Mon May 28 11:22:51 2001
From: pparsons at pacificcoast.net (Philip Parsons)
Date: Mon, 28 May 2001 08:22:51 -0700
Subject: [rt-users] Transtactions folder
Message-ID: <3B126D4B.AF9DEFA7@pacificcoast.net>

I have only had Rt. up and running for couple of months and would like
to know if anyone could tell me in the transaction folder under the year
rt. creates monthly folders are they created with the full name as I am
only in May /June I would like to know if the longer names get put in
full e.g. September or Sept ????

--
Thank You,
Philip Parsons
Network Support
ADSL Support
Cable Support
Pacific Coast Net Inc.

********************

C O N T A C T  U S

Phone/Fax    Email Addresses

Victoria       250-380-7322  Account Inquiries -
billing at pacificcoast.net
Duncan       250-748-5186  Technical Support - support at pacificcoast.net
Nanaimo      250-751-8617  General Questions - info at pacificcoast.net
Vancouver      604-899-5463  Webpage Questions -
webmaster at pacificcoast.net
Abbortsford    604-853-2755  ADSL Support - adsl at pacificcoast.net
Toll Free      1-888-239-7172  Visit us online at 'www.pacificcoast.net'

Fax       250-380-7349  ........AT WORK FOR YOU!





From allbery at ece.cmu.edu  Mon May 28 11:47:40 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Mon, 28 May 2001 11:47:40 -0400
Subject: [rt-users] Transtactions folder
In-Reply-To: <3B126D4B.AF9DEFA7@pacificcoast.net>
Message-ID: <142700000.991064860@vpn82.ece.cmu.edu>

On Monday, May 28, 2001 08:22:51 -0700, Philip Parsons 
<pparsons at pacificcoast.net> wrote:
+-----
| I have only had Rt. up and running for couple of months and would like
| to know if anyone could tell me in the transaction folder under the year
| rt. creates monthly folders are they created with the full name as I am
| only in May /June I would like to know if the longer names get put in
| full e.g. September or Sept ????
+--->8

2 at fs1:204 Z# ls /home/rt/transactions/1999
Apr/  Aug/  Dec/  Feb/  Jan/  Jul/  Jun/  Mar/  May/  Nov/  Oct/  Sep/

-- 
brandon s. allbery     [os/2][linux][solaris][japh]   allbery at kf8nh.apk.net
system administrator        [WAY too many hats]         allbery at ece.cmu.edu
electrical and computer engineering                                   KF8NH
carnegie mellon university     ["better check the oblivious first" -ke6sls]




From roland at sazuma.com  Mon May 28 19:37:19 2001
From: roland at sazuma.com (Roland Fauster)
Date: Tue, 29 May 2001 01:37:19 +0200
Subject: [rt-users] Can any1 Explain this to me???
In-Reply-To: <142700000.991064860@vpn82.ece.cmu.edu>
Message-ID: <AKEJKFCGOGPKCDLKHBLOIEHJCPAA.roland@sazuma.com>

Hi!

I am trying to install the 2.0 of RT and have problems before I can
even start...

Gosh this is the 3rd time posting here with looser beginners questions
so I hope you dont kick me out of here !!!!

Anyway.. I finally succeeded (as it seems to me!) to install Apache::Session
1.53

cpan> install Apache::Session
Running install for module Apache::Session
Running make for J/JB/JBAKER/Apache-Session-1.53.tar.gz
  Is already unwrapped into directory /root/.cpan/build/Apache-Session-1.53
  Has already been processed within this session
Running make test
PERL_DL_NONLAZY=1
/usr/local/bin/perl -Iblib/arch -Iblib/lib -I/usr/local/lib/perl5/5.6.1/i586
-linux -I/usr/local/lib/perl5/5.6.1 -e 'use Test::Harness qw(&runtests
$verbose); $verbose=0; runtests @ARGV;' t/*.t
t/99base64..........ok
t/99dbfile..........ok
t/99dbfilestore.....ok
t/99file............ok
t/99filelock........ok
t/99filestore.......ok
t/99flex............ok
t/99md5gen..........ok
t/99mysql...........skipped test on this platform
t/99mysqllock.......skipped test on this platform
t/99mysqlstore......skipped test on this platform
t/99nulllock........ok
t/99oracle..........skipped test on this platform
t/99postgres........skipped test on this platform
t/99semaphore.......ok
t/99storable........ok
t/99uue.............ok
All tests successful, 5 tests skipped.
Files=17, Tests=97, 10 wallclock secs ( 9.06 cusr +  0.83 csys =  9.89 CPU)
  /usr/bin/make test -- OK
Running make install
Installing /usr/local/lib/perl5/site_perl/5.6.1/Apache/Session.pm
Installing /usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/File.pm
Installing /usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/DB_File.pm
Installing /usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/MySQL.pm
Installing /usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Sybase.pm
Installing /usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Flex.pm
Installing /usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Oracle.pm
Installing /usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Postgres.pm
Installing
/usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Generate/MD5.pm
Installing /usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Store/File.pm
Installing /usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Store/DBI.pm
Installing
/usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Store/DB_File.pm
Installing
/usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Store/Postgres.pm
Installing
/usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Store/MySQL.pm
Installing
/usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Store/Sybase.pm
Installing
/usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Store/Oracle.pm
Installing
/usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Serialize/Base64.pm
Installing
/usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Serialize/Sybase.pm
Installing
/usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Serialize/UUEncode.pm
Installing
/usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Serialize/Storable.pm
Installing /usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Lock/MySQL.pm
Installing /usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Lock/Null.pm
Installing
/usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Lock/Semaphore.pm
Installing /usr/local/lib/perl5/site_perl/5.6.1/Apache/Session/Lock/File.pm
Installing /usr/local/man/man3/Apache::Session::File.3
Installing /usr/local/man/man3/Apache::Session::Lock::MySQL.3
Installing /usr/local/man/man3/Apache::Session::Serialize::Base64.3
Installing /usr/local/man/man3/Apache::Session::Store::File.3
Installing /usr/local/man/man3/Apache::Session::Generate::MD5.3
Installing /usr/local/man/man3/Apache::Session::Serialize::Sybase.3
Installing /usr/local/man/man3/Apache::Session::Store::DB_File.3
Installing /usr/local/man/man3/Apache::Session::DB_File.3
Installing /usr/local/man/man3/Apache::Session::MySQL.3
Installing /usr/local/man/man3/Apache::Session::Serialize::UUEncode.3
Installing /usr/local/man/man3/Apache::Session::Store::Postgres.3
Installing /usr/local/man/man3/Apache::Session.3
Installing /usr/local/man/man3/Apache::Session::Store::MySQL.3
Installing /usr/local/man/man3/Apache::Session::Sybase.3
Installing /usr/local/man/man3/Apache::Session::Lock::Null.3
Installing /usr/local/man/man3/Apache::Session::Store::Sybase.3
Installing /usr/local/man/man3/Apache::Session::Lock::Semaphore.3
Installing /usr/local/man/man3/Apache::Session::Lock::File.3
Installing /usr/local/man/man3/Apache::Session::Flex.3
Installing /usr/local/man/man3/Apache::Session::Oracle.3
Installing /usr/local/man/man3/Apache::Session::Serialize::Storable.3
Installing /usr/local/man/man3/Apache::Session::Postgres.3
Installing /usr/local/man/man3/Apache::Session::Store::Oracle.3
Writing
/usr/local/lib/perl5/site_perl/5.6.1/i586-linux/auto/Apache/Session/.packlis
t
Appending installation info to
/usr/local/lib/perl5/5.6.1/i586-linux/perllocal.pod
  /usr/bin/make install  -- OK


However when I run

make testdeps I get the following output:

linux:/samba/rt # make testdeps
/usr/bin/perl ./tools/testdeps -warn mysql
Checking for DBI 1.13 ...found
Checking for DBIx::DataSource 0.02 ...found
Checking for DBIx::SearchBuilder 0.34 ...found
Checking for HTML::Entities...found
Checking for MLDBM...found
Checking for Params::Validate 0.02 ...found
Checking for HTML::Mason 0.896 ...found
Checking for CGI::Cookie 1.06 ...found
Checking for Apache::Session 1.53 ....Apache::Session 1.53  not installed.
Checking for Date::Parse...found
Checking for Date::Format...found
Checking for MIME::Entity 5.108 ...found
Checking for Mail::Mailer 1.20 ...found
Checking for Getopt::Long 2.24 ...found
Checking for Tie::IxHash...found
Checking for Text::Wrapper...found
Checking for Text::Template...found
Checking for File::Spec 0.8 ...found
Checking for Errno...found
Checking for File::Temp...found
Checking for Log::Dispatch 1.6 ...found
Checking for DBD::mysql 2.0416 ....DBD::mysql 2.0416  not installed.
linux:/samba/rt #

And yes I am ran the command on the same computer!! :) Has anybody an idea
whats going on??? I seem to have 2 perl running at the same time (CPAN
always starts installing 5.6.1 whereas I used the 5.03 from SUSE Linux
7.0...

Does any of this ring a bell for anybody??
Any help would be greatly appreciated!!!!!

Roland




From allbery at ece.cmu.edu  Mon May 28 19:40:54 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Mon, 28 May 2001 19:40:54 -0400
Subject: [rt-users] Can any1 Explain this to me???
In-Reply-To: <AKEJKFCGOGPKCDLKHBLOIEHJCPAA.roland@sazuma.com>
Message-ID: <114770000.991093254@vpn82.ece.cmu.edu>

On Tuesday, May 29, 2001 01:37:19 +0200, Roland Fauster <roland at sazuma.com> 
wrote:
+-----
| always starts installing 5.6.1 whereas I used the 5.03 from SUSE Linux
| 7.0...
+--->8

That's 5.00503, and I suggest using one and completely removing the other 
because otherwise you could get surprises if something/someone decides to 
ru the other.

Also, you probably should have installed MySQL *before* Apache::Session, as 
indicated by the skipped MySQL tests.

-- 
brandon s. allbery     [os/2][linux][solaris][japh]   allbery at kf8nh.apk.net
system administrator        [WAY too many hats]         allbery at ece.cmu.edu
electrical and computer engineering                                   KF8NH
carnegie mellon university     ["better check the oblivious first" -ke6sls]




From agiddens at perceptivetechnology.com  Tue May 29 04:15:06 2001
From: agiddens at perceptivetechnology.com (Adam Giddens)
Date: Tue, 29 May 2001 09:15:06 +0100
Subject: [rt-users] Template Tokens in v2
Message-ID: <B36488BB45D6D211A5BB0004AC56ACD8555155@wendy.lawtech.co.uk>

Hi,

Does anyone know if it is possible to use Template Tokens on v2 of RT?? When
I use the v1 token system when setting up templates they just come back as
plain test rather than the correct information.

Can anyone help?

Adam


**********************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager.

This footnote also confirms that this email message has been swept by
MIMEsweeper for the presence of computer viruses.

administrator at perceptivetechnology.com
**********************************************************************



From simon.g at claycrossbs.co.uk  Tue May 29 04:16:05 2001
From: simon.g at claycrossbs.co.uk (Simon Griffiths)
Date: Tue, 29 May 2001 09:16:05 +0100
Subject: [rt-users] postfix, virtual domains and alias
In-Reply-To: <3B0FEC72.2AB30736@eq-media.de>
Message-ID: <NEBBJFKEHEOLHKCGOHFOMEMBCHAA.simon.g@claycrossbs.co.uk>

This is to do with how you've configured either your virtual domain or alias
files.  Are you sure postfix is using /etc/aliases and not
/usr/local/etc/.... as I know when i used to run postfix on linux machine
things where in odd places.  Also in your virtual table does it look
something like this ?

@vhost_dom @real_dom

Or have you simply named users

@vhost_dom user at real_dom

If it's the latter then mail wont even look at aliases and everything will
just drop to the user.  At least i think thats the case.

HTH,


Si.
--
Simon Griffiths
Systems Administrator - Clay Cross Building Society
Tel:+44(0)1246 862120 - Fax: +44(0)1246 250397


> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Christian Lox
> Sent: 26 May 2001 18:49
> To: rt-users at lists.fsck.com
> Subject: [rt-users] postfix, virtual domains and alias
>
>
> Hello everyone,
>
> I just installed RT, great work!
> Nearly everything works fine; the web interface, Database, etc.
>
> One problem still remains and we could not find anything about that
> in the FAQ or archives.
>
> We are using postfix and a setup of virtual domains.
> Our maildomain is set up as follows:
> Everything to @domain goes to the default user, and after this are
> special user with their own POP3 account.
>
> The entry in /etc/alias has been made but still all mail to support
> (our rt alias) goes to the default user and does not arrive at RT
> (no entry in the DB, no entry shown in the queue on web interface).
> As I said: via webinterface everything works fine; so I am quite
> sure the problem arises at our mail setup.
>
> Any help appreciated!
>
> Thanks in advance,
> Christian
>
> _______________________________________________
> rt-users mailing list
>
> http://lists.fsck.com/mailman/listinfo/rt-users




From lox at eq-media.de  Tue May 29 04:53:51 2001
From: lox at eq-media.de (Christian Lox)
Date: Tue, 29 May 2001 10:53:51 +0200
Subject: [rt-users] postfix, virtual domains and alias
References: <NEBBJFKEHEOLHKCGOHFOMEMBCHAA.simon.g@claycrossbs.co.uk>
Message-ID: <3B13639F.D1FF1FCE@eq-media.de>

Simon Griffiths schrieb:
> 
> This is to do with how you've configured either your virtual domain or alias
> files.  Are you sure postfix is using /etc/aliases and not

Thanks for any answers!

Many hours of browsing the postfix mailing lists did give me the
hint:

The virtual file in postfix won?t let you pipe commands.
In /etc/alias now I have the entry
support: |"/opt/rt/bin/rt-mailgate ...."

and the virtual does look like:
support support (Mails to support shall be delievered to local
account support, which does not exist. Postfix will now look in
/etc/alias and pipe the comand).

Christian



From jesse at fsck.com  Tue May 29 10:15:58 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 29 May 2001 10:15:58 -0400
Subject: [rt-users] Template Tokens in v2
In-Reply-To: <B36488BB45D6D211A5BB0004AC56ACD8555155@wendy.lawtech.co.uk>; from agiddens@perceptivetechnology.com on Tue, May 29, 2001 at 09:15:06AM +0100
References: <B36488BB45D6D211A5BB0004AC56ACD8555155@wendy.lawtech.co.uk>
Message-ID: <20010529101558.E4533@pallas.fsck.com>

RT2 uses Text::Template and a more comprehensive set of tokens.
As yet, there's no manual for the template stuff, but you should
be able to crib together what you want by looking at the existing
templates for inspiration.

        -j


On Tue, May 29, 2001 at 09:15:06AM +0100, Adam Giddens wrote:
> Hi,
> 
> Does anyone know if it is possible to use Template Tokens on v2 of RT?? When
> I use the v1 token system when setting up templates they just come back as
> plain test rather than the correct information.
> 
> Can anyone help?
> 
> Adam
> 
> 
> **********************************************************************
> This email and any files transmitted with it are confidential and
> intended solely for the use of the individual or entity to whom they
> are addressed. If you have received this email in error please notify
> the system manager.
> 
> This footnote also confirms that this email message has been swept by
> MIMEsweeper for the presence of computer viruses.
> 
> administrator at perceptivetechnology.com
> **********************************************************************
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Linux is like a Vorlon.  It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.



From david.sarno at yale.edu  Tue May 29 17:25:10 2001
From: david.sarno at yale.edu (David Sarno)
Date: Tue, 29 May 2001 17:25:10 -0400
Subject: [rt-users] Keyword Searching via Web (rt2)
Message-ID: <009701c0e885$d73b3550$0500a8c0@daves>

How do you do it?  Would it be easier just to have a [Keyword(s) = ] field
on the search page?

Thanks.

--dave




From jesse at fsck.com  Tue May 29 18:14:29 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 29 May 2001 18:14:29 -0400
Subject: [rt-users] Keyword Searching via Web (rt2)
In-Reply-To: <009701c0e885$d73b3550$0500a8c0@daves>; from david.sarno@yale.edu on Tue, May 29, 2001 at 05:25:10PM -0400
References: <009701c0e885$d73b3550$0500a8c0@daves>
Message-ID: <20010529181429.I7641@pallas.fsck.com>

When you limit the search to one or more queues, RT should bring up the 
relevant keyword selections.

        -j


On Tue, May 29, 2001 at 05:25:10PM -0400, David Sarno wrote:
> How do you do it?  Would it be easier just to have a [Keyword(s) = ] field
> on the search page?
> 
> Thanks.
> 
> --dave
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump, Piglet, meet me in transporter room three"



From jesse at fsck.com  Wed May 30 12:02:36 2001
From: jesse at fsck.com ('Jesse')
Date: Wed, 30 May 2001 12:02:36 -0400
Subject: [rt-users] Template Tokens in v2
In-Reply-To: <B36488BB45D6D211A5BB0004AC56ACD8555174@wendy.lawtech.co.uk>; from adamg@perceptivetechnology.com on Wed, May 30, 2001 at 02:14:06PM +0100
References: <B36488BB45D6D211A5BB0004AC56ACD8555174@wendy.lawtech.co.uk>
Message-ID: <20010530120236.Q7641@pallas.fsck.com>

Those are RT1 tokens. Take a look at any of the existing templates for 
RT2 to see the new format.


On Wed, May 30, 2001 at 02:14:06PM +0100, Adam Giddens wrote:
> What am i doing wrong then? I've put the below into a OnCreate template on
> v2 although it only comes back as text (does not change) and not the correct
> token info...
> 
> Jesse, any help?
> 
> ----Copy of Template----
> A new request has just been mailed to the helpdesk system. The details are
> below:
> 
> %serial_num%
> %subject%
> %req:status%
> %req:priority%
> 
> %req:date_created%
> 
> %content%
> 
> 
> -----Original Message-----
> From: Jesse [mailto:jesse at fsck.com]
> Sent: 29 May 2001 15:16
> To: Adam Giddens
> Cc: 'rt-users at lists.fsck.com'
> Subject: Re: [rt-users] Template Tokens in v2
> 
> 
> RT2 uses Text::Template and a more comprehensive set of tokens.
> As yet, there's no manual for the template stuff, but you should
> be able to crib together what you want by looking at the existing
> templates for inspiration.
> 
>         -j
> 
> 
> On Tue, May 29, 2001 at 09:15:06AM +0100, Adam Giddens wrote:
> > Hi,
> > 
> > Does anyone know if it is possible to use Template Tokens on v2 of RT??
> When
> > I use the v1 token system when setting up templates they just come back as
> > plain test rather than the correct information.
> > 
> > Can anyone help?
> > 
> > Adam
> > 
> > 
> > **********************************************************************
> > This email and any files transmitted with it are confidential and
> > intended solely for the use of the individual or entity to whom they
> > are addressed. If you have received this email in error please notify
> > the system manager.
> > 
> > This footnote also confirms that this email message has been swept by
> > MIMEsweeper for the presence of computer viruses.
> > 
> > administrator at perceptivetechnology.com
> > **********************************************************************
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> Linux is like a Vorlon.  It is incredibly powerful, gives terse,
> cryptic answers and has a lot of things going on in the background.
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> 
> **********************************************************************
> This email and any files transmitted with it are confidential and
> intended solely for the use of the individual or entity to whom they
> are addressed. If you have received this email in error please notify
> the system manager.
> 
> This footnote also confirms that this email message has been swept by
> MIMEsweeper for the presence of computer viruses.
> 
> administrator at perceptivetechnology.com
> **********************************************************************
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I think co-ordinating 1000 prima donnas living all over the world will be as 
easy as herding cats..." -- Andy Tanenbaum on the linux development model, 1992



From jason at splitinfinity.net  Wed May 30 13:07:01 2001
From: jason at splitinfinity.net (Split infinity Tech Support)
Date: Wed, 30 May 2001 10:07:01 -0700
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010525010514.I4533@pallas.fsck.com>
References: <200105232159.f4NLxF371025@online.thecia.ie> <20010523225004.57CB511155@pallas.eruditorum.org> <20010523210056.U18498@pallas.fsck.com> <20010524153516.0150911212@pallas.eruditorum.org> <20010524185013.C4533@pallas.fsck.com> <20010524230319.DCF1D1129B@pallas.eruditorum.org> <20010525010514.I4533@pallas.fsck.com>
Message-ID: <20010530171132.4A792111D5@pallas.eruditorum.org>

> For a ticket that experiences the problem, do the commandline tools work?
> 
>

I don't use the command line tools so I am unfamilliar with what I should
try. If you'd like me to try something, I'd be happy to.

Jason

 
-- 
FREE Web Site Monitoring for ALL! 100% FREE!
http://www.ServerRat.com/tag/
Notifies you via: ICQ, AIM and EMAIL!




From jason at splitinfinity.net  Wed May 30 13:07:46 2001
From: jason at splitinfinity.net (Split infinity Tech Support)
Date: Wed, 30 May 2001 10:07:46 -0700
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010525105006.C15790@byteaction.de>
References: <20010523172850.D426A11258@pallas.eruditorum.org> <20010525105006.C15790@byteaction.de>
Message-ID: <20010530171211.550CC11186@pallas.eruditorum.org>

> 
> Have you recently updated your glibc?
> 

No


Jason


-- 
FREE Web Site Monitoring for ALL! 100% FREE!
http://www.ServerRat.com/tag/
Notifies you via: ICQ, AIM and EMAIL!




From evazquez at inflow.com  Wed May 30 19:53:35 2001
From: evazquez at inflow.com (Ed Vazquez, Jr.)
Date: Wed, 30 May 2001 17:53:35 -0600 (MDT)
Subject: [rt-users] Generating tickets from mail-queue on another server
Message-ID: <Pine.BSO.4.33.0105301743180.4079-100000@nb8427a.admin.corp.inflow.com>

Greetings:

I have just gotten RT up and running on Sol7, no problems.  Got the mail
gateway up and running correctly for emails sent directly to the server
and the sendmail function is working properly.

After skimming through the archives though I still have one question:

Is it possible to get RT to either use it's own MTA or through a third
party MTA (mail, mailx, mutt, pine, etc.) to check this external
mailbox?  I suppose I could set up fetchmail, but it would be nice if RT
would make the IMAP connection on it's own.

-- 
- Ed



From dale at bewley.net  Wed May 30 22:49:24 2001
From: dale at bewley.net (Dale Bewley)
Date: Wed, 30 May 2001 19:49:24 -0700 (PDT)
Subject: [rt-users] Generating tickets from mail-queue on another server
In-Reply-To: <Pine.BSO.4.33.0105301743180.4079-100000@nb8427a.admin.corp.inflow.com>
Message-ID: <Pine.LNX.4.10.10105301946450.17196-100000@bewley.net>

On Wed, 30 May 2001, Ed Vazquez, Jr. wrote:
> Is it possible to get RT to either use it's own MTA or through a third
> party MTA (mail, mailx, mutt, pine, etc.) to check this external
> mailbox?  I suppose I could set up fetchmail, but it would be nice if RT
> would make the IMAP connection on it's own.

I would recommend pointing rt.domain.com to your Solaris box and then on
your domain.com mx server put in aliases or use procmail to forward the
emails over to the Solaris RT server.

I use aliases for this. support at domain.com is an alias to
support at rt.domain.com in my case.

--
Dale Bewley - Bewley Internet Solutions Inc. http://bewley.net/




From Dirk.Haenelt at itl.justiz.sachsen.de  Thu May 31 03:07:05 2001
From: Dirk.Haenelt at itl.justiz.sachsen.de (Dirk Haenelt)
Date: Thu, 31 May 2001 09:07:05 +0200
Subject: [rt-users] Security Bug ???
References: <20010529103503.40C2411137@pallas.eruditorum.org>
Message-ID: <3B15ED99.8EC3D6F6@itl.justiz.sachsen.de>

On Thu. 31.5. i have use the URL http://fsck.com/rt2/NoAuth/Buglist.html
from the TODO file to view the bugs.

On these page i follow the Ticket 27, and now i'm Jesse ! :-)

I have create the new queue test2 as Jesse. Then i will set new
Preferences. Noew i was a guest. What's that?

Is this a security bug or a bad configuration ?

regards
-- 
Dirk Haenelt
IT-Leitstelle JVA Dresden



From jesse at fsck.com  Thu May 31 03:20:36 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 31 May 2001 03:20:36 -0400
Subject: [rt-users] Security Bug ???
In-Reply-To: <3B15ED99.8EC3D6F6@itl.justiz.sachsen.de>; from Dirk.Haenelt@itl.justiz.sachsen.de on Thu, May 31, 2001 at 09:07:05AM +0200
References: <20010529103503.40C2411137@pallas.eruditorum.org> <3B15ED99.8EC3D6F6@itl.justiz.sachsen.de>
Message-ID: <20010531032036.J23437@pallas.fsck.com>

There was a whacked-out configuration bug resulting from a permissions bug
on my server.  It's fixed now. Thanks!

While I greatly appreciate all bug reports, I'd be grateful if users
could report things that appear to be security bugs _privately_ before posting
them publically.  If it's possible, I generally prefer to be able to announce
a fix for a security hole at the same time that the security hole is made
public.  


        -j


On Thu, May 31, 2001 at 09:07:05AM +0200, Dirk Haenelt wrote:
> On Thu. 31.5. i have use the URL http://fsck.com/rt2/NoAuth/Buglist.html
> from the TODO file to view the bugs.
> 
> On these page i follow the Ticket 27, and now i'm Jesse ! :-)
> 
> I have create the new queue test2 as Jesse. Then i will set new
> Preferences. Noew i was a guest. What's that?
> 
> Is this a security bug or a bad configuration ?
> 
> regards
> -- 
> Dirk Haenelt
> IT-Leitstelle JVA Dresden
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

pretty soon we're going to HAVE to have hypertext mail!
				--Tim Berners Lee. (8 Jan 1993 on www-talk)



From klaus.hoffmann at s3-med.de  Thu May 31 08:04:42 2001
From: klaus.hoffmann at s3-med.de (Klaus Hoffmann)
Date: Thu, 31 May 2001 14:04:42 +0200
Subject: [rt-users] Problems with Outlook-Emails
Message-ID: <3B16335A.8050304@s3-med.de>

Hello Everbody,

I currently have problems with OutLook (or Exchange) -Clients. All mails 
replied by them, have an entry in the subject-line that looks like this:

To  "'Klaus Hoffmann via RT'" <support at s3-med.de>
Subject 
=?iso-8859-1?Q?AW:_=5BSupport_#9=5D_=28Support=29_Best=E4nde_im_MW_=28=3D?= 
=?iso-8859-1?Q?KE=29_Lager?=

This entry can?t be handled by RT. So there?s always a new entry in the 
rt-database.

I installed stripemime (which really works fine with attachments!) but 
nothing has changed.

Mails from Netscape Mail (from Windows and Unix) are OK. Unfortunatly 
everyone uses Outlook.... :-(

Can you give me a hint?

Regards

Klaus Hoffmann
-- 
Klaus Hoffmann			EMail:  klaus.hoffmann at s3-med.de
HOFFMANN Consulting		Tel.: 	+49-7161-989464
Unternehmensberatungs GmbH	Fax:	+49-7161-989466
Zeisigweg 1			Mobil: 	+49-170-2033183
D-73054 Eislingen		Mobilfx:+49-170-132033230




From jason at splitinfinity.net  Thu May 31 11:34:52 2001
From: jason at splitinfinity.net (Split infinity Tech Support)
Date: Thu, 31 May 2001 08:34:52 -0700
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010530153804.B21121@pallas.fsck.com>
References: <200105232159.f4NLxF371025@online.thecia.ie> <20010523225004.57CB511155@pallas.eruditorum.org> <20010523210056.U18498@pallas.fsck.com> <20010524153516.0150911212@pallas.eruditorum.org> <20010524185013.C4533@pallas.fsck.com> <20010524230319.DCF1D1129B@pallas.eruditorum.org> <20010525010514.I4533@pallas.fsck.com> <20010530171132.4A792111D5@pallas.eruditorum.org> <20010530153804.B21121@pallas.fsck.com>
Message-ID: <20010531153919.79B891114A@pallas.eruditorum.org>

That shows the ticket correctly

Jason

> 
> rt -show <affected ticketid>
> 
> 
> On Wed, May 30, 2001 at 10:07:01AM -0700, Split infinity Tech Support
> wrote:
> > 
> > > For a ticket that experiences the problem, do the commandline tools
> work?
> > > 
> > >
> > 
> > I don't use the command line tools so I am unfamilliar with what I
> should
> > try. If you'd like me to try something, I'd be happy to.
> > 
> > Jason
> > 
> >  
> > -- 
> > FREE Web Site Monitoring for ALL! 100% FREE!
> > http://www.ServerRat.com/tag/
> > Notifies you via: ICQ, AIM and EMAIL!
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> autoconf is your friend until it mysteriously stops working, at which 
> point it is a snarling wolverine attached to your genitals by its teeth
>  (that said, it's better than most of the alternatives)  -- Nathan Mehl
> 
-- 
FREE Web Site Monitoring for ALL! 100% FREE!
http://www.ServerRat.com/tag/
Notifies you via: ICQ, AIM and EMAIL!




From smcclell at vortexdata.com  Thu May 31 14:37:25 2001
From: smcclell at vortexdata.com (Scott McClelland)
Date: Thu, 31 May 2001 11:37:25 -0700
Subject: [rt-users] RE: Can't connect to local MySQL server through socket
Message-ID: <A12964125C3ED51186060001032D7CE2011788@exch02.internal.vortexdata.com>

If you can't find mysql.sock anywhere, then mysqld is probably not running.
Try running
shell> mysqladmin version
or just do a find, like this:
shell> find / -name mysql.sock

What I had to do was change /etc/my.cnf to point to the actual location of
the mysql.sock file (which gets created when mysqld starts, and goes away
when the daemon stops), rather than /var/lib/mysql/mysql.sock

The /etc/my.cnf file is explained here:
http://www.mysql.com/doc/O/p/Option_files.html

Here is the new contents of my /etc/my.cnf file:

----------
[client]
port=3306
socket=/tmp/mysql.sock

[mysqld]
port=3306
socket=/tmp/mysql.sock
------------
There is some good documentation at mysql.com, but you have to search for
the specific problem.
http://www.mysql.com/doc/P/o/Post-installation.html

I didn't remember if I kept the RPM, or reinstalled from source (I tried so
many things).  It is an RPM after all:

rpm -q MySQL
MySQL-3.23.36-1

/*------------------------------------------
Scott McClelland, CNE, MCP
Network Administrator
Vortex Data Systems 
http://www.vortexdata.com
--------------------------------------------*/



> -----Original Message-----
> From: Cassie Chang [mailto:CChang at thesupply.com]
> Sent: Wednesday, May 30, 2001 5:09 PM
> To: 'smcclell at vortexdata.com'
> Subject: Can't connect to local MySQL server through socket
> 
> 
> 
> Hi,
> 
> I run into the same problem:
> 
> 1. I can not find my mysql.sock file
>    not in tmp/mysql.sock, and not in /var/lib/mysql/mysql.sock
> 
> 2.  I can not tell what have you changed in the my.cnf file
>     it already has socket=/tmp/mysql.sock there
> 
> Appreciate your help
> Cassie 
> 



From smcclell at vortexdata.com  Thu May 31 16:46:21 2001
From: smcclell at vortexdata.com (Scott McClelland)
Date: Thu, 31 May 2001 13:46:21 -0700
Subject: [rt-users] RE: Can't connect to local MySQL server through socket
Message-ID: <A12964125C3ED51186060001032D7CE201178A@exch02.internal.vortexdata.com>

> 
> when I do mysqladmin version, it is also complaining about can not
> connect to mysql server and can not find /tmp/mysql.sock 
Try 
shell> mysqladmin --socket=/tmp/mysql.sock version
(where /tmp/mysql.sock is the actual location of the mysql.sock file)

> nothing return after do the find / -name mysql.sock
That's probably because the mysqld daemon is not running
> 
> when I bin/safe_mysqld &
> I got "starting mysql daemon database with /usr/local/mysql/data
>   11:50:33 mysql ended"
> 
> in /etc/my.cnf file
> it already has the port and socket path in there.
I would try starting mysqld without the /etc/my.cnf file (rename it
temporarily)

> 
> Is it possible my mysql installation missing the mysql.sock file?
No, the mysql.sock file is created when mysqld starts.

It appears that mysqld is not starting.  Try
shell> ps -ax | grep mysqld
to see if it is running.  

Rename or move the /etc/my.cnf file, then, run:
shell> bin/safe_mysqld &  
and find out where the mysql.sock file is (with find), and modify the my.cnf
file to match the location of the actual mysql.sock file.

There is a very good page on testing mysql connections here:
http://www.mysql.com/doc/C/a/Can_not_connect_to_server.html




From brigit at alert.infoplease.com  Thu May 31 17:08:33 2001
From: brigit at alert.infoplease.com (brigit schroeder)
Date: Thu, 31 May 2001 17:08:33 -0400
Subject: [rt-users] configuring sendmail with ssh/rt
Message-ID: <00ad01c0ea15$d9fe0510$8101000a@infoplease.com>



hey...

when I am trying to set up a mail alias on our system's mail server (generically called 'rt-requests'), I am
having problems with sendmail in that it won't allow me to set up an alias using ssh. I have generated
an ssh key on this machine and copied the key to the rt server (with an acct. for 'rt') ...the 'authorized_keys' files has a command line in it for the rt-mailgate script with the appropriate attributes.

after sending mail to rt-requests at mymailserver I keep getting errors saying that sendmail isn't 
setup to handle requests from ssh (some message like that). I know there is some dir. that you 
can copy an exec. into to make it work with sendmail, but this doesn't seem to help with sendmail.
so how does one get sendmail and ssh to work together? I was doing this all as root, but maybe a diff't
user id would work?

also, I have run newaliases after updating the sendmail aliases file.

please, if someone could advise, I would be very grateful.

thanks,
brigit.
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From dale at bewley.net  Thu May 31 17:34:42 2001
From: dale at bewley.net (Dale Bewley)
Date: Thu, 31 May 2001 14:34:42 -0700 (PDT)
Subject: [rt-users] configuring sendmail with ssh/rt
In-Reply-To: <00ad01c0ea15$d9fe0510$8101000a@infoplease.com>
Message-ID: <Pine.LNX.4.10.10105311433140.17196-100000@bewley.net>

Can you show us the alias you are using? It sounds like you are piping
email to an ssh command? I really doubt you need/want to do that if you
are.

As far as executables and sendmail, you can pub symlinks in /etc/smrsh to
make sendmail happy.

On Thu, 31 May 2001, brigit schroeder wrote:
> when I am trying to set up a mail alias on our system's mail server (generically called 'rt-requests'), I am
> having problems with sendmail in that it won't allow me to set up an alias using ssh. I have generated
> an ssh key on this machine and copied the key to the rt server (with an acct. for 'rt') ...the 'authorized_keys' files has a command line in it for the rt-mailgate script with the appropriate attributes.
> 
> after sending mail to rt-requests at mymailserver I keep getting errors saying that sendmail isn't 
> setup to handle requests from ssh (some message like that). I know there is some dir. that you 
> can copy an exec. into to make it work with sendmail, but this doesn't seem to help with sendmail.
> so how does one get sendmail and ssh to work together? I was doing this all as root, but maybe a diff't
> user id would work?
> 
> also, I have run newaliases after updating the sendmail aliases file.
> 
> please, if someone could advise, I would be very grateful.

--
Dale Bewley - Bewley Internet Solutions Inc. http://bewley.net/




From smcclell at vortexdata.com  Thu May 31 18:01:15 2001
From: smcclell at vortexdata.com (Scott McClelland)
Date: Thu, 31 May 2001 15:01:15 -0700
Subject: [rt-users] RE: Can't connect to local MySQL server through socket
Message-ID: <A12964125C3ED51186060001032D7CE201178D@exch02.internal.vortexdata.com>

O.K. Cassie, let's start from the begining.  I know this is not a MySQL
list, but the information should be helpful to people wanting to get RT
running.  It took me a long time to figure out all the steps to install RT
(perl MySQL, etc.), but it was worth it, so stick with it.  I'm not sure how
much time I will have to help you, as I can get busy.

Answer a few questions:

What distribution of Linux (cat /etc/issue)

What version of MySQL, and what install method - rpm, binary, source (rpm -q
MySQL)

Did you install MySQL as root?

Are you trying to run safe_mysqld as root?

/*------------------------------------------
Scott McClelland, CNE, MCP
Network Administrator
Vortex Data Systems 
http://www.vortexdata.com
--------------------------------------------*/



> -----Original Message-----
> From: Cassie Chang [mailto:CChang at thesupply.com]
> Sent: Thursday, May 31, 2001 2:20 PM
> To: 'Scott McClelland'
> Subject: RE: Can't connect to local MySQL server through socket
> 
> 
> Scott,
> 
> I rename my.cnf to my.cnf1
> I do ps -ax | grep mysql - no mysql process running
> 
> I bin/safe_mysqld &
>   -it said mysql ended
> 
> I check the hostname.err
> error message is: 
> "Can't start server: Bind on TCP/IP port; Address already in use
> Do you have another server running on port 3306"  
> 
> ? Thanks
> Cassie



From smcclell at vortexdata.com  Thu May 31 18:50:52 2001
From: smcclell at vortexdata.com (Scott McClelland)
Date: Thu, 31 May 2001 15:50:52 -0700
Subject: [rt-users] RE: Can't connect to local MySQL server through socket
Message-ID: <A12964125C3ED51186060001032D7CE201178E@exch02.internal.vortexdata.com>

Here is Cassie's reply.  Anybody have any idea what to try next?  Maybe
reinstall MySQL from rpms or srpms?

A reinstall should also stop any mysql servers during the installation.  You
could also try killall mysqld, (or reboot the server).  It does appear to be
running, if you were able to attach to it.

/*------------------------------------------
Scott McClelland, CNE, MCP
Network Administrator
Vortex Data Systems 
http://www.vortexdata.com
--------------------------------------------*/



> -----Original Message-----
> From: Cassie Chang [mailto:CChang at thesupply.com]
> Sent: Thursday, May 31, 2001 3:27 PM
> To: 'Scott McClelland'
> Subject: RE: Can't connect to local MySQL server through socket
> 
> 
> Scott,
> 
> What distribution of Linux (cat /etc/issue)
>  - Redhat Linux 7.1
>    Kernel 2.4 2-2 on an i686
> 
> What version of MySQL, and what install method - rpm, binary, 
> source (rpm -q
> MySQL)
>   - 3.23.38  binary
> 
> Did you install MySQL as root?
>   - yes 
> Are you trying to run safe_mysqld as root?
>   - yes
> 
> I ran mysqladmin -h budlight(my host name) --port=3306 variables
> (as stated in 22.3 mysql online doc), it tells me my socket is
> /tmp/mysql.sock
> 
> that means I already have a mysql server running on that port 3306
> but I can not see the process in ps, I can not find mysql.sock file
> I do not know how to either remove that server on that port or ?
> 
> Cassie
> 
> 
> /*------------------------------------------
> Scott McClelland, CNE, MCP
> Network Administrator
> Vortex Data Systems 
> http://www.vortexdata.com
> --------------------------------------------*/
> 
> 
> 
> > -----Original Message-----
> > From: Cassie Chang [mailto:CChang at thesupply.com]
> > Sent: Thursday, May 31, 2001 2:20 PM
> > To: 'Scott McClelland'
> > Subject: RE: Can't connect to local MySQL server through socket
> > 
> > 
> > Scott,
> > 
> > I rename my.cnf to my.cnf1
> > I do ps -ax | grep mysql - no mysql process running
> > 
> > I bin/safe_mysqld &
> >   -it said mysql ended
> > 
> > I check the hostname.err
> > error message is: 
> > "Can't start server: Bind on TCP/IP port; Address already in use
> > Do you have another server running on port 3306"  
> > 
> > ? Thanks
> > Cassie
> 



From evazquez at inflow.com  Thu May 31 19:03:19 2001
From: evazquez at inflow.com (Ed Vazquez, Jr.)
Date: Thu, 31 May 2001 17:03:19 -0600 (MDT)
Subject: [rt-users] RE: Can't connect to local MySQL server through socket
In-Reply-To: <A12964125C3ED51186060001032D7CE201178E@exch02.internal.vortexdata.com>
Message-ID: <Pine.BSO.4.33.0105311658550.27258-100000@nb8427a.admin.corp.inflow.com>

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

I managed to get it running by compiling from source.

I had to set up the mysql user and group (since by default MySQL will
not run as root), and then give that as an option during compile
(--with-mysqld-user=mysql).  Once I did this, I was able to su up to the
mysql user and start the daemon.

I've come in late on this thread, but ISTR that http://www.mysql.com/
kept a fairly complete set of documentation online, including
step-by-steps to building, installing and first-time running of the
database.

HTH,

- -- 
Ed Vazquez
Senior Security Engineer
Inflow, Inc. (http://www.inflow.com/home.asp)
303.942.3211

These days, if I owned the M$ division that built Lookout and
SexChange, I'd trade it for a dog, and then I'd shoot the dog.
- --Mike Andrews in the Monastery.

On Thu, 31 May 2001, Scott McClelland wrote:

> Date: Thu, 31 May 2001 15:50:52 -0700
> From: Scott McClelland <smcclell at vortexdata.com>
> To: "'rt-users at lists.fsck.com'" <rt-users at lists.fsck.com>
> Cc: "'CChang at thesupply.com'" <CChang at thesupply.com>
> Subject: [rt-users] RE: Can't connect to local MySQL server through socket
>
> Here is Cassie's reply.  Anybody have any idea what to try next?  Maybe
> reinstall MySQL from rpms or srpms?
>
> A reinstall should also stop any mysql servers during the installation.  You
> could also try killall mysqld, (or reboot the server).  It does appear to be
> running, if you were able to attach to it.
>
> /*------------------------------------------
> Scott McClelland, CNE, MCP
> Network Administrator
> Vortex Data Systems
> http://www.vortexdata.com
> --------------------------------------------*/
>
>
>
> > -----Original Message-----
> > From: Cassie Chang [mailto:CChang at thesupply.com]
> > Sent: Thursday, May 31, 2001 3:27 PM
> > To: 'Scott McClelland'
> > Subject: RE: Can't connect to local MySQL server through socket
> >
> >
> > Scott,
> >
> > What distribution of Linux (cat /etc/issue)
> >  - Redhat Linux 7.1
> >    Kernel 2.4 2-2 on an i686
> >
> > What version of MySQL, and what install method - rpm, binary,
> > source (rpm -q
> > MySQL)
> >   - 3.23.38  binary
> >
> > Did you install MySQL as root?
> >   - yes
> > Are you trying to run safe_mysqld as root?
> >   - yes
> >
> > I ran mysqladmin -h budlight(my host name) --port=3306 variables
> > (as stated in 22.3 mysql online doc), it tells me my socket is
> > /tmp/mysql.sock
> >
> > that means I already have a mysql server running on that port 3306
> > but I can not see the process in ps, I can not find mysql.sock file
> > I do not know how to either remove that server on that port or ?
> >
> > Cassie
> >
> >
> > /*------------------------------------------
> > Scott McClelland, CNE, MCP
> > Network Administrator
> > Vortex Data Systems
> > http://www.vortexdata.com
> > --------------------------------------------*/
> >
> >
> >
> > > -----Original Message-----
> > > From: Cassie Chang [mailto:CChang at thesupply.com]
> > > Sent: Thursday, May 31, 2001 2:20 PM
> > > To: 'Scott McClelland'
> > > Subject: RE: Can't connect to local MySQL server through socket
> > >
> > >
> > > Scott,
> > >
> > > I rename my.cnf to my.cnf1
> > > I do ps -ax | grep mysql - no mysql process running
> > >
> > > I bin/safe_mysqld &
> > >   -it said mysql ended
> > >
> > > I check the hostname.err
> > > error message is:
> > > "Can't start server: Bind on TCP/IP port; Address already in use
> > > Do you have another server running on port 3306"
> > >
> > > ? Thanks
> > > Cassie
> >
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
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From eric.horne at std.teradyne.com  Fri May 25 12:01:29 2001
From: eric.horne at std.teradyne.com (Eric Horne)
Date: Fri, 25 May 2001 09:01:29 -0700
Subject: [rt-users] RT 1.0.7 Pulldowns
Message-ID: <3B0E81D9.40366B0A@std.teradyne.com>

Jesse-

  I've got a question for ya. 

  Currently, the RT tool does not have the capability to change
something about a particular rt from the main menu. For example, I can't
change the priority on a task directly on the main menu -- I would have
to bring up the ticket, then click on the priority (which brings up
another page) then I can set the priority. 

  Being able to do this in one shot on the main page seems much more
convenient. I would like to go ahead and add that capability to my
version of RT. 

  However, being the smart and insightful guy that you are, I figured
you did not add this capability for a reason. Was there a reason for not
having this? (one I can think of is that there is a performance reason
in drawing too many pulldowns and text fields). I'd like to know if you
thought of this and rejected before I embark on doing it and come to the
same conclusions you did. 

  Thanks!

-Eric



From chris at harvestroad.com  Thu May 17 21:37:38 2001
From: chris at harvestroad.com (Chris Waltham)
Date: Fri, 18 May 2001 09:37:38 +0800
Subject: [rt-users] Permissions for creating requests in queues
Message-ID: <5.1.0.14.0.20010518093455.00afaae8@spinach.harvestroad.com>

Hi guys,

I've just set up RT 1.0.7 on a machine here (running sendmail), and am 
having some trouble with people creating requests in queues. I've set 
myself up as an administrator in both RT itself and the queue (called 
helpdesk), and when I send an email to helpdesk at domain.name, I get this:

There has been an error:
There has been an error with your request:

You don't have permission to create requests in this queue. Either you're 
not a queue member or non-members aren't allowed to create requests in this 
queue.

Your message is reproduced below:

	bar

-

I've double-checked the queue, and I have "Allow non-members to create 
requests". Anyone have any ideas? And/or require more information from me?

cheers,


Chris