[rt-users] To: header parsing, maybe? :/

[Florian Heyer]

On Wed, 2 May 2001 16:48:00 +0200, Lorens Kockum wrote:
> On Wed, May 02, 2001 at 12:08:23PM +0100, Chris Murton wrote:
> > 
> > rt:     |"/home/rt/bin/rt-mailgate general correspond"
> > 
> 
> Case of too literal RTFM ;-/
> 
> Since this is a rather frequent question, I motion the the doc's
> example be changed to
> 
> $QUEUEALIAS:     |"/home/rt/bin/rt-mailgate $QUEUENAME correspond"
> 
> or at least get a note after it saying "where
> 'rt' is the alias you mail to, and 'general' is the name of your
> queue in RT.". If already done, put it in double size with
> blink, or whatever.
> 

In addition there should be a note that the queuename in the alias file
has to be written _exactly_ like the name of the queue in RT.
Users often forget about case sensitivity in queue names.

cu
-- 
Florian Heyer            SGH Internet Division
f.heyer at sgh-net.de       http://www.sgh-net.de