[rt-users] Problem: members only posting not working in RT 1.0.7

[Jesse]

RT 1.0 doesn't trust email for authentication. if you want to create tickets
by mail, you need to turn on "allow non-members to create"


On Mon, May 07, 2001 at 03:50:00PM +0200, Harald Wagener wrote:
> Greetings,
> 
> we intend to use RT in our IT department. Right now, there is one thing
> that does not seem to work.
> 
> Our setup:
> 
> 1. We have one company wide mail server, which has a forwarding address to
> the linux server running the intranet web service. RT software is
> installed on the linux server, which also has sendmail up and running. So
> we have an entry in /etc/aliases for each queue, and the queue was set up
> using the web frontend.
> 
> Everything is up and running, except that mail for that queue is only
> accepted when I allow request creation for non members, although I am a
> user within the rt system with administrator rights.
> 
> When I disallow request creation for non members, I get the standard
> 'request denied' reply, with the email address of the general queue
> (rt at ...) as the reply address, although I mailed to a specific
> address(namely mitarbeiter at ...).
> 
> So, what am I doing wrong? I might not have read all of the docs, but on
> the other hand, the web stuff seems to work without a flaw, and it works
> if I allow non-members to post...maybe it´s related to the forwarding from
> one mailserver to another?
> 
> Grateful for all help,
> 	Harald
> 
> PS: Please reply to my email address as well, or I will be able to thank
> You only after I got the next digest... -H.
> 
> -- 
> Harald Wagener      |                                Systemadministrator 
> FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
> An der Alster 42    |                              Fax.:+49-40-2881-1263 
> 20099 Hamburg       |                         http://www.fcb-wilkens.com
> 
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