[rt-users] problems installing (make install) rt-1.3.70

[Eric Mandel]

I received the following error when I attempted to install RT 1.3.0 on RH
7.1. All the dependencies test fine. 

RT::Handle=HASH(0x8101ba0) no row id returned on row creation at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34.
Creating system user...Could not create user
make: *** [insert] Error 1
[root at nyticket01 rt-1-3-70]#

Everything seems to work until i try to submit a ticket via mail. This
similar error shows up in the rt logfile when an e-mail is received.

RT::Handle=HASH(0x8100008) no row id returned on row creation at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34,
<STDIN> line 16.
RT::Ticket=HASH(0x87c6ca8) ->Create couldn't set EffectiveId: No value sent
to _Set!

RT::Handle=HASH(0x8100008) no row id returned on row creation at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34,
<STDIN> line 16.
RT::Transaction->Create couldn't, as you didn't specify a ticket idUse of
uninitialized value in concatenation (.) at /opt/rt2/lib/RT/Ticket.pm line
316, <STDIN> line 16.
Ticket couldn't be created: Use of uninitialized value in numeric eq (==) at
/etc/smrsh/rt-mailgate line 183, <STDIN> line 16.
Use of uninitialized value in join at
/usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 16.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 440, <STDIN> line 16.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 189.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 189.
Use of uninitialized value in concatenation (.) at /etc/smrsh/rt-mailgate
line 189.
Create failed:  /  /  

Any ideas are greatly appreciated. Thanks.

Eric Mandel

Enabling media companies to build powerful new businesses on the Internet.

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