[rt-users] Email Commands

[Mike Reiling]

We have a web based form on our website that allow users to submit 
support questions.  The form is just emailed to our support team 
here.  We would like to add an RT command to the email that would 
filter it into the right "Area" depending on which form they filled 
out.  Without putting a username/password in the email, and since I 
do not know the serial number yet, is there a way to do this?

Thanks everyone,
Mike
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|    Mike Reiling     |Systems & Network Administrator| (415)401-2869 V |
|mreiling at softcoin.com|         SoftCoin, Inc         | (510)333-5140 C |
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