[rt-users] Problems creating replies or comments with web UI

Liu, Michael mliu at akamai.com
Tue May 22 19:32:51 EDT 2001


Hi,
	I've been having problems sending replies or adding comments through
the web UI.  Using e-mail and the rt-mailgate, they work fine.  But trying
to use the Reply and Comment links, they don't even seem to be recording any
transaction.  So for instance, I click the Reply link, and it brings up the
Update.html page.  I fill in the body, then hit the Submit button.  I then
get re-directed back to the Display.html page, but there's no history of
having submitted a response.  Same thing happens for comments.
	I'm running RT 1.3.78, DBIx::SearchBuilder 0.33, and mysql 3.23.36.
	Thanks for your help.

Michael Liu
mliu at akamai.com
Customer Care Engineer





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