[rt-users] RT2 mail reply issue

[Jesse]

Correct. RT2 is rather more configurable than RT1 was.  If you want it to send
mail, you need to configure it to do so ;)


On Tue, May 22, 2001 at 11:36:53PM -0600, Wozz wrote:
> On Wed, May 23, 2001 at 12:57:30AM -0400, Jesse wrote:
> > What exact scrips have you set up? 
> > 
> 
> The only scrips is for an autoreply
> 
> I may just have had an 'ah-ha' moment.  Is there no default action for when
> you send a reply?  Do I have to add a scrip to have reply's sent when I do
> a reply?  
> 
> 
> > Is the RT install fresh or updated from a previous rev?
> > 
> > 
> > On Tue, May 22, 2001 at 10:45:14PM -0600, Wozz wrote:
> > > I've just setup the latest cvs of RT2, and I'm having an issue with mail
> > > being sent when I do replies.  I'm using qmail and have the sendmail
> > > wrapper setup (and the system's sendmail moved elsewhere).  Auto-replies
> > > for queues work, so RT Is able to find sendmail it would seem, but when I
> > > try and send a reply to anyone, the message never makes it to qmail (no
> > > entries in the log).  In addition, it doesn't appear that anything appears
> > > in the various rt logs that end up in tmp that would indicate the problem,
> > > at least not consistantly, there's a message that pops up occasionally, but
> > > it doesn't occur everytime it fails to send a message, and without
> > > timestamps in the logs, its hard to say whats causing it.  The messages
> > > are:
> > > 
> > > now requiring RT::Condition::AnyTransaction
> > > RT::Transaction=HASH(0x874df78): Checking condition OnCreate...
> > > RT::Transaction=HASH(0x874df78): Matches condition OnCreate...
> > > now requiring RT::Action::Autoreply
> > > RT::Transaction=HASH(0x874df78): Prepared AutoreplyToRequestor
> > > Use of uninitialized value at /usr/local/rt/lib/RT/Action/SendEmail.pm line
> > > 84, 
> > > <STDIN> chunk 14.
> > > Use of uninitialized value at /usr/local/rt/lib/RT/Action/SendEmail.pm line
> > > 86, 
> > > <STDIN> chunk 14.
> > > RT::Transaction=HASH(0x874df78): Committed AutoreplyToRequestor
> > > Use of uninitialized value at /usr/local/rt/lib/RT/Ticket.pm line 2431.
> > > Use of uninitialized value at
> > > /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBu
> > > ilder/Record/Cachable.pm line 126.
> > > Use of uninitialized value at /usr/local/rt/lib/RT/Ticket.pm line 310.
> > > Ticket 15 created in queue ''
> > > 
> > > The SendEmail action coudl be the problem, but it doesn't appear everytime
> > > i try and send an email.  Any thoughts?
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > -- 
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > They'll take my private key when they pry it from my cold dead fingers!
> 
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> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

  "Mary had a crypto key / She kept it in escrow
     And everything that Mary said / The Feds were sure to know" -- Sam Simpson