[rt-users] Problems creating replies or comments with web UI

[Liu, Michael]

Hey Jesse,
	It worked perfectly.  I stopped apache, restarted it and it worked
great.  Thanks for your help.  Hope you have a nice trip this weekend.

Michael Liu
mliu at akamai.com
Customer Care Engineer


-----Original Message-----
From: Jesse [mailto:jesse at fsck.com]
Sent: Tuesday, May 22, 2001 7:40 PM
To: Liu, Michael
Cc: 'rt-users at lists.fsck.com'
Subject: Re: [rt-users] Problems creating replies or comments with web
UI


Heya Michael,
        Are you upgrading from a previous install of RT? Sometimes
HTML::Mason caches older versions of html templates..and this was a
bug in other recent versions of RT.  Also, if you haven't fully stopped
and started apache, you won't have the latest version of RT running.

apachectl restart doesn't properly reload mod_perl apps.

        -j


On Tue, May 22, 2001 at 07:32:51PM -0400, Liu, Michael wrote:
> Hi,
> 	I've been having problems sending replies or adding comments through
> the web UI.  Using e-mail and the rt-mailgate, they work fine.  But trying
> to use the Reply and Comment links, they don't even seem to be recording
any
> transaction.  So for instance, I click the Reply link, and it brings up
the
> Update.html page.  I fill in the body, then hit the Submit button.  I then
> get re-directed back to the Display.html page, but there's no history of
> having submitted a response.  Same thing happens for comments.
> 	I'm running RT 1.3.78, DBIx::SearchBuilder 0.33, and mysql 3.23.36.
> 	Thanks for your help.
> 
> Michael Liu
> mliu at akamai.com
> Customer Care Engineer
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
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