Ticket creation failed

[CorrespondAddress.not.set at linux.local]

No permission to create tickets in the queue 'itsupport'.


test 1


----- End of forwarded message from CorrespondAddress.not.set at linux.local
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these are the configurations:

suse-linux 7.2:

/etc/mail/aliases:


# if you have bulk_mailer installed, you can replace the above
# "test-outgoing" line with the following:
#test-outgoing:          "|/usr/bin/bulk_mailer owner-test at host.com
/var/lib/majordomo/lists/test"
#
rt-comment:    "|/opt/rt2/bin/rt-mailgate --queue general --action comment"
rt:       "|/opt/rt2/bin/rt-mailgate --queue general --action correspond"
itsupport:     "|/opt/rt2/bin/rt-mailgate --queue itsupport --action
correspond"

i don`t know why my user "itsupport" have no permissions to write tickets!

help!

cheers, alex...