[rt-users] Web interface, Mandrake 8.1, perl proxying

[Toby Wahlers]

At 10:19 PM 11/7/2001, you wrote:
"the best idea right now is to look at apache's error log and try to figure
things out from there. "

That's just it.  There are no errors in the log.  Neither the regular 
error_log nor the perl-error_log.  It's not even trying to hook into Mason, 
just showing the page as html, so no errors.  It's hard to list rt setup in 
apache, cause I've tried it a half dozen or more ways.  One person in  the 
archived list said they got this working:
<Directory /usr/local/rt2/WebRT/html>
   AllowOverride None
   Options None ExecCGI FollowSymLinks
   Order allow,deny
   Allow from all
   PerlRequire /usr/local/rt2/bin/webmux.pl
   PerlModule Apache::DBI
   SetHandler perl-script
   PerlHandler RT::Mason
   Options ExecCGI
</Directory>

Another made use of Location:
PerlModule Apache::DBI
PerlRequire /usr/local/rt2/bin/webmux.pl
<Location /rt2>
   SetHandler perl-script
   PerlHandler RT::Mason
</Location>

Tried 'em both, and variants, no luck.
I have a ProxyPass statement in my normal server httpd.conf:
ProxyPass /rt2/ http://localhost:8200/rt2/
and of course I do have the correct /rt2 alias in the commonhttpd.conf (or 
it wouldn't even get to the page).

>From: Toby Wahlers <toby at vidiom.com>
>
>toby> I have tried about every possible permutation of the apache config 
>files,
>toby> but I have only gotten rt to work with the default VirtualHost setup 
>(which
>toby> I don't want).  Mostly I get the index page as source text with a Go!
>toby> button, but with other (mis)configurations I've gotten malformed header
>toby> messages. I'm running Mandrake Linux, which by default has 2 apache 
>servers
>toby> running, one of them a perl proxy. I've looked at all the list archives,
>toby> and a few people have had the same problem, though with different
>toby> configurations.  I want a subdirectory configuration and need to use an
>toby> alternate port, e.g. http://www.myserver.com:81/rt2/, and would like 
>it to
>toby> work with my current dual server config.  Apache has 3 config files,
>toby> httpd.conf, commonhttpd.conf, and httpd-perl.conf. I have the Alias in
>toby> commonhttpd.conf, 'cause that's where it wants to be. I have added
>toby> ProxyPass to the httpd.conf, and have tried <Directory> or <Location>
>toby> setups in all 3 config files, nothing seems to help.  Any ideas?
>
>Yup.  I had the same problem when I started playing with rt2, and the
>best idea right now is to look at apache's error log and try to figure
>things out from there.  In my case, it was a combination of having
>some trouble with something not existing in the @INC directories of
>the scripts I used and some permission bits somewhere.  It's very
>possible that your apache configuration is just fine (it was in my
>case).
>
>Try that, and if you can't still figure it out, I suggest you get back
>here with *details* (like the part of the configuration concerning rt
>and perhaps the last parts of the error log if that's relevant).
>
>--
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--
Regards,
Toby Wahlers
Vidiom Systems
toby at vidiom.com
303-604-0800x121
Fax 303-604-0080