[rt-users] Reply mail seems never to be send out

[Frank Bagehorn]

Yes, I have and e.g. autoreply works and sends out an e-mail to the 
requestor.
However a reply "by hand" doesn't work and this should work independently 
of a scrips configuration, shouldn't it ?

Frank

----------------------------------------------------------------------
Dr. Frank Bagehorn
IBM Zurich Research Lab.
Saeumerstr. 4
CH-8803 Rueschlikon 
Switzerland
----------------------------------------------------------------------
SMTP: fba at zurich.ibm.com
Notes: Frank Bagehorn/Zurich/IBM at IBMCH
phone: ++41 (01) 724 83 23  fax: ++41 (01) 724 89 59

> Have you set up scrips to send mail, per the advice in the installation
> and configuration guide?



On Tue, Nov 13, 2001 at 05:45:27PM +0100, Frank Bagehorn wrote:
> Hi,
> I just installed RT 2.0.8 on a RedHat 7.2 system. I configured it to use 

> sendmail (with a symlink of /opt/rt2/bin/rt-mailgate to 
> /etc/smrsh/rt-mailgate). I am able to create tickets via e-mail, and if 
a 
> user tries to create a ticket without having permissions to do so, he 
(and 
> me as the admin) gets an e-mail telling him so.
> So e-mail in general seems to work, but when I try to do a reply to a 
> ticket, the reply is never actually send out. RT appends everything 
nicely 
> to the ticket history, when I look into the maillog of the system 
nothing 
> has bee send (i.e. no entry in maillog, /var/spool/mqueue untouched) and 

> also no new entry under /var/log/rt .
> I tried the different given configurations in config.pm (with or without 

> sendmailpipe, with a simple '-oi' option or the long version), but no 
> changes.
> The fact that no errors are reported, makes it hard to track it down.
> I have given my "outgoing mail config" below.
> 
> Any ideas ?
> 
> Frank
> 
> # {{{ Outgoing mail configuration
> 
> #$MailAlias is a generic alias to send mail to for any request
> #already in a queue.
> 
> #RT is designed such that any mail which already has a ticket-id 
> associated
> #with it will get to the right place automatically.
> 
> #This is the default address that will be listed in
> #From: and Reply-To: headers of mail tracked by RT unless overridden
> #by a queue specific address
> 
> $CorrespondAddress='666 at zurich.ibm.com';
> 
> $CommentAddress='666 at zurich.ibm.com';
> 
> 
> #Sendmail Configuration
> 
> # $MailCommand defines which method RT will use to try to send mail
> # We know that 'sendmail' works fairly well.
> # If 'sendmail' doesn't work well for you, try 'sendmailpipe'
> # But note that you have to configure $SendmailPath and add a -t
> # to $SendmailArguments
> 
> $MailCommand = 'sendmail';
> 
> # $SendmailArguments defines what flags to pass to $Sendmail
> # assuming you picked 'sendmail' or 'sendmailpipe' as the $MailCommand 
> above.
> # If you picked 'sendmailpipe', you MUST add a -t flag to 
> $SendmailArguments
> 
> # These options are good for most sendmail wrappers and workalikes
> #$SendmailArguments="-oi";
> 
> # These arguments are good for sendmail brand sendmail 8 and newer
> $SendmailArguments="-oi -ODeliveryMode=b -OErrorMode=m";
> 
> # If you selected 'sendmailpipe' above, you MUST specify the path
> # to your sendmail binary in $SendmailPath.
> # !! If you did not # select 'sendmailpipe' above, this has no effect!!
> $SendmailPath = "/usr/sbin/sendmail";
> 
> # RT can optionally set a "Friendly" 'To:' header when sending messages 
to
> # Ccs or AdminCcs (rather than having a blank 'To:' header.
> # This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
> # If you are using sendmail, rather than postfix, qmail, exim or some 
> other MTA,
> # you _must_ disable this option.
> 
> $UseFriendlyToLine = 0;
> 
> 
> # }}}
> 
> ----------------------------------------------------------------------
> Dr. Frank Bagehorn
> IBM Zurich Research Lab.
> Saeumerstr. 4
> CH-8803 Rueschlikon 
> Switzerland
> ----------------------------------------------------------------------
> SMTP: fba at zurich.ibm.com
> Notes: Frank Bagehorn/Zurich/IBM at IBMCH
> phone: ++41 (01) 724 83 23  fax: ++41 (01) 724 89 59
> 
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