[rt-users] RT2 questions (watchers)

Thomas Hallaran thallara at watson.wustl.edu
Tue Nov 13 16:22:51 EST 2001

Hi, So I have set up RT2 on site here and we are intending to use it to
manage all kinds of things. I have a few quick questions that I hope some
one may be able to help me with. We are running RT2 2.08 with a Mysql
backend and with a Sendmail[TM] MTA.

Add watchers doesn't work:
I log in as root->Configuration->Queues->Select a queue-> and I cant go
anywhere from here. I am  presented with a form to query users but it
looks to be missing a submit button. I have already set up users to manage
and use the queue , I have given several users/groups watching priveledges
for this queue.

Bookmark a search could be better: It would be great if you could save a
search, name it something and have it appear as a link on the search box
on the left in the search page. Maybe seperated somehow from the current
search criteria.  We want end users/ticket requestors to be able to view
all resolved tickets failry easily (Ideally without have to build there
own query). THis is a feature suggestion. Does someone in the lknow have a
sense for how hard something like this would be to add. I know perl so I
might have a crack at it.

Oh and thanks alot for RT, it's pretty much exactly what the doctor

Tom Hallaran
Washington University Genome Sequencing Center
thallara at watson.wustl.edu

More information about the rt-users mailing list