[rt-users] Reply mail seems never to be send out

[Frank Bagehorn]

No, its much simpler. I'm having problems with the fact that RT doesn't 
send out the reply to the requestors/ccs/adminccs ... :-(
(Which is curious since autoreplies and error messages are sent out.)

Frank

----------------------------------------------------------------------
Dr. Frank Bagehorn
IBM Zurich Research Lab.
Saeumerstr. 4
CH-8803 Rueschlikon 
Switzerland
----------------------------------------------------------------------
SMTP: fba at zurich.ibm.com
Notes: Frank Bagehorn/Zurich/IBM at IBMCH
phone: ++41 (01) 724 83 23  fax: ++41 (01) 724 89 59


Are you having problems with the fact that RT never CCs the Sender of a 
message when it sends it out to requestors/ccs/adminccs?



On Tue, Nov 13, 2001 at 06:32:45PM +0100, Frank Bagehorn wrote:
> Yes, I have and e.g. autoreply works and sends out an e-mail to the 
> requestor.
> However a reply "by hand" doesn't work and this should work 
independently 
> of a scrips configuration, shouldn't it ?
> 
> Frank
> 
> ----------------------------------------------------------------------
> Dr. Frank Bagehorn
> IBM Zurich Research Lab.
> Saeumerstr. 4
> CH-8803 Rueschlikon 
> Switzerland
> ----------------------------------------------------------------------
> SMTP: fba at zurich.ibm.com
> Notes: Frank Bagehorn/Zurich/IBM at IBMCH
> phone: ++41 (01) 724 83 23  fax: ++41 (01) 724 89 59
> 
> > Have you set up scrips to send mail, per the advice in the 
installation
> > and configuration guide?
> 
> 
> 
> On Tue, Nov 13, 2001 at 05:45:27PM +0100, Frank Bagehorn wrote:
> > Hi,
> > I just installed RT 2.0.8 on a RedHat 7.2 system. I configured it to 
use 
> 
> > sendmail (with a symlink of /opt/rt2/bin/rt-mailgate to 
> > /etc/smrsh/rt-mailgate). I am able to create tickets via e-mail, and 
if 
> a 
> > user tries to create a ticket without having permissions to do so, he 
> (and 
> > me as the admin) gets an e-mail telling him so.
> > So e-mail in general seems to work, but when I try to do a reply to a 
> > ticket, the reply is never actually send out. RT appends everything 
> nicely 
> > to the ticket history, when I look into the maillog of the system 
> nothing 
> > has bee send (i.e. no entry in maillog, /var/spool/mqueue untouched) 
and 
> 
> > also no new entry under /var/log/rt .
> > I tried the different given configurations in config.pm (with or 
without 
> 
> > sendmailpipe, with a simple '-oi' option or the long version), but no 
> > changes.
> > The fact that no errors are reported, makes it hard to track it down.
> > I have given my "outgoing mail config" below.
> > 
> > Any ideas ?
> > 
> > Frank
> > 
> > # {{{ Outgoing mail configuration
> > 
> > #$MailAlias is a generic alias to send mail to for any request
> > #already in a queue.
> > 
> > #RT is designed such that any mail which already has a ticket-id 
> > associated
> > #with it will get to the right place automatically.
> > 
> > #This is the default address that will be listed in
> > #From: and Reply-To: headers of mail tracked by RT unless overridden
> > #by a queue specific address
> > 
> > $CorrespondAddress='666 at zurich.ibm.com';
> > 
> > $CommentAddress='666 at zurich.ibm.com';
> > 
> > 
> > #Sendmail Configuration
> > 
> > # $MailCommand defines which method RT will use to try to send mail
> > # We know that 'sendmail' works fairly well.
> > # If 'sendmail' doesn't work well for you, try 'sendmailpipe'
> > # But note that you have to configure $SendmailPath and add a -t
> > # to $SendmailArguments
> > 
> > $MailCommand = 'sendmail';
> > 
> > # $SendmailArguments defines what flags to pass to $Sendmail
> > # assuming you picked 'sendmail' or 'sendmailpipe' as the $MailCommand 

> > above.
> > # If you picked 'sendmailpipe', you MUST add a -t flag to 
> > $SendmailArguments
> > 
> > # These options are good for most sendmail wrappers and workalikes
> > #$SendmailArguments="-oi";
> > 
> > # These arguments are good for sendmail brand sendmail 8 and newer
> > $SendmailArguments="-oi -ODeliveryMode=b -OErrorMode=m";
> > 
> > # If you selected 'sendmailpipe' above, you MUST specify the path
> > # to your sendmail binary in $SendmailPath.
> > # !! If you did not # select 'sendmailpipe' above, this has no 
effect!!
> > $SendmailPath = "/usr/sbin/sendmail";
> > 
> > # RT can optionally set a "Friendly" 'To:' header when sending 
messages 
> to
> > # Ccs or AdminCcs (rather than having a blank 'To:' header.
> > # This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
> > # If you are using sendmail, rather than postfix, qmail, exim or some 
> > other MTA,
> > # you _must_ disable this option.
> > 
> > $UseFriendlyToLine = 0;
> > 
> > 
> > # }}}
> > 
> > ----------------------------------------------------------------------
> > Dr. Frank Bagehorn
> > IBM Zurich Research Lab.
> > Saeumerstr. 4
> > CH-8803 Rueschlikon 
> > Switzerland
> > ----------------------------------------------------------------------
> > SMTP: fba at zurich.ibm.com
> > Notes: Frank Bagehorn/Zurich/IBM at IBMCH
> > phone: ++41 (01) 724 83 23  fax: ++41 (01) 724 89 59
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
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> 
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