[rt-users] Log permissions problem?

fred.homan at syngenta.com fred.homan at syngenta.com
Mon Nov 19 12:42:52 EST 2001


Just completed install of RT and am attempting to start it up to log on.
Instead of being able to get to the interface, I get the following in my
Apache error_log:

[Wed Nov 14 13:31:42 2001] [notice] Apache/1.3.20 (Unix) mod_perl/1.26
configured -- resuming normal operations
[Wed Nov 14 13:32:23 2001] [error] Can't write to
'/var/log/rt2/rt.log.20324.0': Permission denied at
/usr/lib/perl5/site_perl/5.6.0/Log/Dispatch/File.pm line 68.

The group rt does exist and does have write permissions to that directory.
The complete permissions are as follows:

drwxrwxr-x    2 root     rt           4096 Nov 14 15:42 rt2/

In fact, I have a 0 byte file for each attempt of starting RT.  All are are
identical (except for the number, of course) to the following:

-rw-r--r--    1 root     rt              0 Nov 14 15:39 rt.log.22753.0

I suspect the problem is related to the fact that the rt group only has read
permission on the file, but figured better to ask first since I have little
time to chase down blind alleys.  Your help is appreciated.

Fred Homan
UNIX Systems Administrator
Syngenta Biotechnology, Inc.
Research Triangle Park, NC

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