solved! Re: [rt-users] After Update Relationships are lost!
Bruce Campbell
bruce_campbell at ripe.net
Wed Nov 21 05:16:38 EST 2001
On Wed, 21 Nov 2001, Andreas Kruthoff wrote:
> Please do not ever change the "$rtname" variable in etc/config.pm of rt, if
> you have already tickets in the database! This is written in the config
> file itself ;-)
Ok, how about this concept;
One Organisation.
Multiple Ticket queues
*Seperate* Numbering systems for each queue.
Is it possible to use one SQL database, and multiple $rtname variables to
seperate out the queues ?
I think what I'm really wanting is to have one user database for queue
(etc) ACLs, but otherwise seperate instances of RT2 (but also the ability
to toss a ticket between queues).
Regards,
--
Bruce Campbell RIPE
NCC
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