[rt-users] Remedy and RT?

Sheeri Kritzer awfief at usg.tufts.edu
Tue Nov 27 13:01:24 EST 2001

Hey there,

A while back someone had a problem that their remedy and rt servers were 
in a mail fight.  

My boss came to me today and said, "The helpdesk will start using Remedy 
soon, and they're going to send us problems."  We use RT.  Has anyone 
dealt with this type of issue?

Basically, we want to be able to deal with their tickets in our ticketing 
system.  Is there a module or something I can download?  Or am I stuck 
having them e-mail a new e-mail alias of rt-remedy and set up a queue 
called "Remedy" in our rt?

Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
sheeri.kritzer at tufts.edu

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