[rt-users] Comment email address

[John DeBerry]

That was it! I knew I was forgetting something. :)

Thank you very much!

John

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Feargal Reilly
> Sent: Friday, October 05, 2001 12:00 PM
> To: John DeBerry
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Comment email address
>
>
> How do you have yours scrips set up?
> Is it, perchance,
> OnComment NotifyOwner with Template blah
>
> If so, try changing it to NotifyOwnerAsComment
>
> "John DeBerry" <jdeberry at townnews.com> wrote:
>
> JD> Hello, everyone!
> JD>
> JD> I have an interesting problem. I'm setting up our RT to handle emailed
> JD> comments, but I think I'm not doing something correctly. Here's the
> JD> situation:
> JD>
> JD> In our config.pm file, we have this:
> JD>
> JD>   $CorrespondAddress='requests\@ourdomain.com';
> JD>   $CommentAddress='rt-comment\@ourdomain.com';
> JD>
> JD> In the main queue's configuration in RT, we have the comment
> email address
> JD> set to 'rt-comment at ourdomain.com'.
> JD>
> JD> There is a ticket owned by person A. If person B adds a
> comment to it, RT
> JD> sends an email with the comment to A. However, the from (and reply-to)
> JD> address for the email is STILL 'requests at townnnews.com' -
> what we had it set
> JD> to before.
> JD>
> JD> I've stopped and then started Apache since I made the
> config.pm changes...
> JD>
> JD> Am I missing something? :)
> JD>
> JD> John DeBerry
> JD>
> JD>
> JD> _______________________________________________
> JD> rt-users mailing list
> JD> rt-users at lists.fsck.com
> JD> http://lists.fsck.com/mailman/listinfo/rt-users
> JD>
>
>
> --
> Feargal Reilly,
> Systems Administrator,
> The CIA.
>
>
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