[rt-users] config.pm problem with rt2
Ratiner, Ed
ratiner at vocalpoint.com
Mon Oct 8 12:47:44 EDT 2001
Andrey,
Thanks a lot! I appreciate your help. It worked like a charm.
Cheers,
--Ed.
-----Original Message-----
From: Andrey Vovk [mailto:vovk at ncbi.nlm.nih.gov]
Sent: Friday, October 05, 2001 1:08 PM
To: Ratiner, Ed
Subject: Re: [rt-users] config.pm problem with rt2
check permissions on comfig.pm
Set them to 644.
regards
--
Andrey
On Fri, Oct 05, 2001 at 12:13:31PM -0700, Ratiner, Ed wrote:
>
> My setup:
>
> RedHat 7.1 box (PC)
> RT: version 2.0.7
>
> my /etc/aliases:
>
> rt-comment: |"/opt/rt2/bin/rt-mailgate --queue general --action
> comment"
> rt: |"/opt/rt2/bin/rt-mailgate --queue general --action correspond"
> rt-requests-comment: |"/opt/rt2/bin/rt-mailate --queue rt-requests
> --action comment"
> rt-requests: |"/opt/rt2/bin/rt-mailgate --queue rt-requests
--action
> correspond"
>
> I installed all packages, no problems. Got the web interface
working.
>
> Now, working on the e-mail gateway, and I am having the following
> problem:
>
> When I try to e-mail to rt or rt-requests (two aliases), I get the
> following e-mail (I e-mailed from the localhost to rt at localhost and
to
> rt-requests at localhost):
>
> The original message was received at Sat, 6 Oct 2001 12:07:28 -0700
> from root at localhost
>
> ----- The following addresses had permanent fatal errors -----
> |"/opt/rt2/bin/rt-mailgate --queue general --action correspond"
> (reason: 2)
> (expanded from: <rt at localhost>)
>
> ----- Transcript of session follows -----
> Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc
> /opt/rt2/lib
> /usr/local/lib/perl5/5.6.1/i686-linux /usr/local/lib/perl5/5.6.1
> /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> /usr/local/lib/perl5/site_perl/5.6.1
> /usr/local/lib/perl5/site_perl .) at
> /opt/rt2/lib/RT/Interface/Email.pm line 96.
> BEGIN failed--compilation aborted at
> /opt/rt2/lib/RT/Interface/Email.pm line 96.
> Compilation failed in require at /etc/smrsh/rt-mailgate line 30.
> BEGIN failed--compilation aborted at /etc/smrsh/rt-mailgate line
30.
> 554 5.3.0 unknown mailer error 2
>
> I checked and the config.pm file *is* there, in /opt/rt2/etc. I
even
> moved it to /opt/rt2/lib and to /usr/local/lib/perl5/5.6.1, but
still
> no luck. I've read ALL archives and tried a lot of suggestions, but
> nothing worked for me yet.
>
> What I also found out is that I cannot e-mail to the above aliases
> from any other box either--that's why I decided to e-mail from
> localhost to localhost to see if I can fix that one first.
>
> How can I get it working?
>
> Thanks,
> --Ed.
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