[rt-users] Attachements in correspondence

[Vivek Khera]

>>>>> "JV" == Jesse Vincent <jesse at bestpractical.com> writes:

JV> On Wed, Oct 10, 2001 at 03:32:46PM -0400, Vivek Khera wrote:
>> Now, with all due respect, WTF is the point of the Attach dialog box
>> in the reply form?  If it doesn't do what you expect, it should just
>> go away.

JV> It attaches it to the _ticket_.  If you need the functionality,
JV> either implement it, have me implement it, or pipe down.

Then I say it is in the wrong place.  Where the dialog box is now
implies to me that it is part of the reply message.  If it is not, it
should go someplace where you know you're only updating the ticket,
like "Basics".  IMO, it is a bad UI decision to put it where it is now
unless it sends along with the message.

Obviously, at least one other person on this list seems to think it
would send the attachment with the response.

Anyhow, in the "put up or shut up" category, looking at
RT::Action::Notify, I see it ISA RT::Action::SendMessage.  SendMessage
has a bunch of methods and it looks as if the Commit() method actually
pulls the parts together and creates the message.  Am I on the right
track to override RT::Action::Notify::Commit() to put together the
appropriate MIME headers and attach the content from some parts of the
$self object?  Not being a Mason hack, I'm not sure from where I'd
pull the CGI upload contents here.