[rt-users] status upon various types of correspondence...

[Jesse Vincent]

The basic idea behind the "new" status is that if a ticket isn't being deal
with by anyone yet, it should be marked as "new".

This is what my intent was when designing it:
	When anything other than mail from the requestor happens, the ticket 
	should pop open. 

	When a ticket is stalled and mail comes in from the requestor, it 
	should pop open. no other action should change the status.

This logic _should_ all be in scrips, not in the core, where it is now.

Somewhere around 2.0.5, bugs in a bunch of this got fixed, but I don't 
remember exactly what.

	-j

On Wed, Oct 10, 2001 at 05:23:18PM -0400, Ayan R. Kayal wrote:
> So I was wondering how the status of a ticket changes based on additions to
> the ticket. I'm currently running 2.0.5 (soon to be upgraded), so if any of
> this has changed, let me know. Currently, it seems like, hitting "Take"
> keeps a ticket in the "new" status. Commenting keeps it "new" as well, as
> does replying. It seems like replying should "open" a ticket. Also, it
> appears that the default behavior when a "stalled" ticket is replied to by
> the requestor is keeping it "stalled." It seems like that should "open" the
> ticket too. Any comments/rebuttals?
> 
> O-                         ~ARK
> 
> 
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