[rt-users] Logging as comment? when Scrip emails are sent.

[Paul Gregg]

I don't follow...  I'm reading your message as "Why not have RT email the
requestor"?

I already have RT replying to the requestor via Scripts, but I want it to add
a single line to the end of the ticket display noting that an email was sent to
the requestors email address (and also for any other emails sent, i.e.
to queue watchers etc).

I wouldn't want the scrip to email another email back into RT as a comment as
that would be too chunky in the display when a single oneline entry would
be better.

Hopefully this makes it clearer.

Regards,

Paul.

In article <20011010213815.K1623 at pallas.fsck.com> you wrote:
> why not have the script send mail to the user by way of RT?
> 
> 
> On Tue, Oct 09, 2001 at 04:59:09PM +0100, Paul Gregg wrote:
>> Hi all,
>> 
>> I've just joined this list (but I've looked through the archives)
>> and didn't find anything on this, so here goes...
>> 
>> I setup RT2.0.7 a couple of days ago and have been testing it and everything
>> is working the way it should be (using Qmail, etc - see PS at end)...
>> 
>> However:
>> 
>> What I want to achieve, is when a script emails the requestor (or anyone)
>> I want it to add a message to the ticket saying "Emailed correspondence
>> to joe at public.com" as a one-liner comment...  (something like those
>> "jesse - Broken in 2.0.6 added" lines)
>> 
>> How can I go about this?  My 2 days of digging through the source
>> hasn't yet led me to that eureka point where I understand it all yet ;)
>> 
>> Thanks,
>> 
>> Paul.