[rt-users] RefersTo URL Linking

[Charlie Watts]

Has anybody done this already?

I already have an account management system. I'd like to be able to type
the account number from my account management system into a "RefersTo"
link in RT and have RT generate a URL into my account management system
when the ticket is displayed.

I don't know my way around the RT internals, and this seems like something
folks would have already done.

Thanks

On Fri, 12 Oct 2001, Jesse Vincent wrote:

> You might want to use the RT linking interface with "RefersTo" links
> and some custom UI, rather than trying to warp the Keyowrds system like that.
> you can define custom handlers to display and lookup the csdinc.com-customers:
> URI scheme
>
>
> On Wed, Oct 10, 2001 at 03:07:25PM -1000, Steven W. Litras wrote:
> > Hi All-
> >
> >     I'm somewhat new to RT. I've been playing around with it for a few
> > weeks, and I'm planning to implement it both for internal ticket tracking,
> > and customer ticket tracking. In order to be able to search a ticket based
> > on a customer, I've set up Customer name Keywords for the customer queue.
> > First off - if anyone sees a better way to do this, lemme know.
> >
> > Secondly, we have an internal database of Customers that I don't really
> > wanna duplicate, so I was thinking about seeing if an external callback
> > feature could be added into the Keywords capability to allow it to hand off
> > Keyword look up, based on where it is in the tree, to an external script.
> > For example, if I'm doing a lookup based on the /Customers keyword
> > hierarchy, it subs it out to my script, but all other keywords go through
> > the normal method. Anybody out there already done this? If people think it
> > would be useful, I'd be willing to take a stab at it...
> >
> > Thanks,
> > Steve
> >
> >
>
>
>
>

-- 
Charlie Watts
cewatts at frontier.net
Frontier Internet, Inc.
http://www.frontier.net/