[rt-users] Problem with ticket creation thru email

[Ayan R. Kayal]

You need a symlink in /etc/smrsh to rt-mailgate.

O-                         ~ARK

-----Original Message-----
From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]On
Behalf Of John Wong
Sent: Tuesday, October 16, 2001 9:46 PM
To: 'rt-users at lists.fsck.com'
Cc: John Wong
Subject: [rt-users] Problem with ticket creation thru email


Hello,
I recently set up rt 2.0.6 on Linux 7.1.
I want rt to create a ticket thru email sent in by users to rt at tonbu.com. I
have added the following to the localhost's aliases:
rt : "|/opt/rt2/bin/rt-mailgate --queue NOC --action correspond"
But when I emailed to rt at tonbu.com, I got the following bouced mail. Can
someone please help point out what could be the cause.
Please reply to jwong at tonbu.com.
Thank you so much!
john wong
jwong at tonbu.com


-----Original Message-----
From: Mail Delivery Subsystem [mailto:MAILER-DAEMON at rt2.tonbu.com]
Sent: Tuesday, October 16, 2001 5:08 PM
To: root at rt2.tonbu.com
Subject: Returned mail: see transcript for details


The original message was received at Tue, 16 Oct 2001 17:08:22 -0700
from root at localhost
   ----- The following addresses had permanent fatal errors -----
"|/opt/rt2/bin/rt-mailgate --queue NOC --action correspond"
    (reason: service unavailable)
    (expanded from: rt at rt2.tonbu.com)
   ----- Transcript of session follows -----
smrsh: rt-mailgate not available for sendmail programs
554 5.0.0 "|/opt/rt2/bin/rt-mailgate --queue NOC --action correspond"...
Service unavailable