[rt-users] Blank bodies in some replies

Jon Hittner jhittner at vmsinfo.com
Fri Oct 19 11:33:44 EDT 2001


Hi,
   I have a setup of RT 2.0.8 (upgraded from 2.0.6).  About 1 in every 10 
replies sent to the requesters have an empty body.  The scrip looks right:
 OnCorrespond NotifyRequestors with template Correspondence
and the template reads:

{$Transaction->Content()}

If I hit reply to a ticket, add some comments and hit submit, the user 10% of 
the time will get a blank email and 90% of the time it will work perfect.  If 
I hit the back button, and submit again, it usually works.  I turned on debug 
and the logs look the same for the good emails as they do for the bad ones. 
Has anyone seen any problems like this? 

Thanks,
Jon




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