[rt-users] Non privileged users and SeeQueue ACL question

[Travis Campbell]

We're testing rt2.0.8 and noticed a peculiar issue with the SeeQueue right.

We have the following test queues:

	general
	Crisis
	PrivateQueue

The ACL's are configured as follows:

Global:
	Everyone can
		CreateTicket
		ReplyToTicket
		ShowTicket
		ShowTicketComments
	Requestor can
		CommentOnTickets
		CreateTicket
		ReplyToTicket
		ShowTicket
		ShowTicketComments
		Watch
		ModifyTicket
		SeeQueue

Queue:
	general queue
		Everyone can
			SeeQueue
	Crisis queue
		Everyone can
			SeeQueue
	PrivateQueue queue
		No specific queue level rights are granted (Global rights
		intervene here).

We only want non-privileged users to be able to see the general and Crisis
queue when submitting via the web.  The PrivateQueue is where tickets get moved
to so the staff can work on them.

The issue that we're seeing is that when a non-privileged user views his open
ticket via the SelfService interface, the only queue names that ever show up
are general and Crisis.  This causes the SelfService interface to give output
like:

* Wed Oct 31 11:50:07 2001 travis - Queue changed from general to Crisis
* Wed Oct 31 11:50:07 2001 travis - Queue changed from Crisis to 
* Wed Oct 31 11:50:07 2001 travis - Queue changed from to

Why doesn't the SeeQueue right in Global->Requestor take over here and let us
see the queue name?  The only way we can see the queue name is if we grant
Global->Everyone the right to SeeQueue, but this isn't what we want.

If I'm being hazy on bits here, please let me know and I'll try to provide
a fuller description of our setup.

Thanks!
Travis
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 Travis Campbell  -  Unix Systems Administrator =      travis at beast.amd.com
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