From jesse at bestpractical.com Sat Sep 1 16:16:09 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Sat, 1 Sep 2001 16:16:09 -0400 Subject: [rt-users] RT HeadsUp, a quick statistical view for administrators. In-Reply-To: <999291624.31218.18.camel@zero.kgon.com>; from rael@zero.kgon.com on Fri, Aug 31, 2001 at 02:00:23PM -0700 References: <20010828165818.C7223@pallas.fsck.com> <999291624.31218.18.camel@zero.kgon.com> Message-ID: <20010901161609.K7223@pallas.fsck.com> I just dropped a version of the New component that should deal with this right. Links to the actual tickets represented by various stats is definitely on the list.... I need to think a little bit about what the 'right' best way to combine some of the neat views I've been playing with is. -j On Fri, Aug 31, 2001 at 02:00:23PM -0700, Karel P Kerezman wrote: > On 28 Aug 2001 16:58:18 -0400, Jesse Vincent wrote: > > As an example of how easy it is to concoct RT statistical reports, I've built > > a basic statistical view of the RT database modeled on Teo's stats CGI. > > And it looks and works great IF you have at least one "new" ticket. If > there are no "new" tickets, you get a Mason error screen. (Very > neat-looking, I might point out, but still an error.) > > Most days I don't have any tickets marked as new, since I have my small > band of merry men trained to set "open" when they create tickets via the > web UI. Larger shops probably don't run into this problem, of course. =) > > One of these days when I'm feeling frisky I'll prettify the display > (links, graphics, blah blah blah) but it'll do for a start. This should > help going into budget talks with the PHB set... > > -- > Karel P Kerezman, IS Admin Entercom Portland - http://zero.kgon.com > > If you find yourself in a hole, the first thing to do is stop diggin'. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Sat Sep 1 18:41:58 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Sat, 1 Sep 2001 18:41:58 -0400 Subject: [rt-users] [rt-announce] RT 2.0.6 - 'Parity' Message-ID: <20010901184158.L7223@pallas.fsck.com> RT 2.0.6 is out now. It's got spiffy new features and bugfixes. RT 2.0.6: Overview: Added several of the most requested features: External HTTP Authentication Refresh on search and "home" pages. Fixed a bunch of bugs and added a bunch more features. See below for details. Install: Fixed a typo in the makefile's install instructions. fixed initdb to not append a port= to the db connect string unless it needs one. Added new indices to schema. Existing users will need to manually frob their databases to see this advantage Regenerated mysql and postgres schema. Config file: Added more docs and updated the default config for the external db lookups Cleaned up etc/config.pm's docs some more, based on comments from Christian Gimore Added a default value for RT::OwnerEmail, which was documented by not defined by default CLI: bin/rt --create now deals with watchers. bin/rtadmin cli group creation Web: Added support for external HTTP Authentication (Thanks to Christian Gilmore at Tivoli/IBM) Fixed a few typos in the css file Tightened up Transaction display. Fixed 'full headers' display. Cleaned up the ui in ModifyDates a bit Cleaned up the ui in Ticket/Update.html Fixed a typo in Global/Keywords Little bit of ui and code cleanup to the User editing page Display a version string in the login box. Added support for setting refresh interval to the Search and 'home' pages Added vivek khera's patch to clean up newline processing for incoming messages Mail gateway: Added support for 'external' database lookups when creating users by email Core: Added support for setting the database port for postgres and mysql Fixed a bug with 'deep' merges which made tickets appear to 'vanish' Added a default alphabetical sort order to lib/RT/Groups Removed debugging output from file attachment subroutine Fixed broken caching of the CreatorObj -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. _______________________________________________ rt-announce mailing list rt-announce at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-announce From mfrick at learnedsolutions.com Sun Sep 2 12:12:56 2001 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Mon, 3 Sep 2001 01:42:56 +0930 Subject: [rt-users] Text size Message-ID: <00f601c133ca$2176f8e0$44001e0a@adlw2k07> I am running rt1.0.7 on a redhat 7.1 install and was wondering if there was an easy way to increase the size of the text in the request content displayed?? ___________________________________________________________ - l e a r n . e d s o l u t i o n s p t y l t d - Matthew Frick Systems Administrator / Programmer www.learnedsolutions.com mfrick at learnedsolutions.com Level 1, 214 Greenhill Road, EASTWOOD, South Australia 5063 Phone: +61 8 8272 3111 (Ext. 643) Fax: +61 8 8272 3211 ___________________________________________________________ E-mail Disclaimer: http://www.learnedsolutions.com/disclaimer.html ___________________________________________________________ From mfrick at learnedsolutions.com Sun Sep 2 12:28:36 2001 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Mon, 3 Sep 2001 01:58:36 +0930 Subject: [rt-users] Text size References: <00f601c133ca$2176f8e0$44001e0a@adlw2k07> Message-ID: <011101c133cc$50fdcd80$44001e0a@adlw2k07> Ignore the previous message as I just found it. ----- Original Message ----- From: "Matthew Frick" To: "rt-users" Sent: Monday, September 03, 2001 1:42 AM Subject: [rt-users] Text size > I am running rt1.0.7 on a redhat 7.1 install and was wondering if there was > an easy way to increase the size of the text in the request content > displayed?? > ___________________________________________________________ > - l e a r n . e d s o l u t i o n s p t y l t d - > > Matthew Frick Systems Administrator / Programmer > www.learnedsolutions.com mfrick at learnedsolutions.com > > Level 1, 214 Greenhill Road, EASTWOOD, South Australia 5063 > Phone: +61 8 8272 3111 (Ext. 643) Fax: +61 8 8272 3211 > ___________________________________________________________ > E-mail Disclaimer: > http://www.learnedsolutions.com/disclaimer.html > ___________________________________________________________ > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From jesse at bestpractical.com Mon Sep 3 01:18:06 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 3 Sep 2001 01:18:06 -0400 Subject: [rt-users] new transaction history Message-ID: <20010903011806.M7223@pallas.fsck.com> http://fsck.com/rt2/Ticket/Display.html?id=791 (login guest/guest) shows off what I'm contemplating for the new transaction listing UI in 2.0.7. What do folks think? Jesse -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From rt-list at trevorsky.com Mon Sep 3 02:25:52 2001 From: rt-list at trevorsky.com (Trevor Sky Garside) Date: Sun, 2 Sep 2001 23:25:52 -0700 Subject: [rt-users] new transaction history References: <20010903011806.M7223@pallas.fsck.com> Message-ID: <001701c13441$47f45cc0$51b10041@halcyon> I like it -- it goes back to the compact display style of RT1. One critique, though -- for long comment fields, there's an awful lot of whitespace below the date. Would it be possible to have the actual comments start below the date, maybe with like a 10 or 15 pixel indent? I suspect that would look a lot nicer. Trevor Sky Garside ----- Original Message ----- From: "Jesse Vincent" To: Sent: Sunday, September 02, 2001 10:18 PM Subject: [rt-users] new transaction history > > http://fsck.com/rt2/Ticket/Display.html?id=791 (login guest/guest) > shows off what I'm contemplating for the new transaction listing UI in 2.0.7. > > What do folks think? > > Jesse > -- > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From draci at hotmail.com Mon Sep 3 03:23:09 2001 From: draci at hotmail.com (akshaye kalkura) Date: Mon, 03 Sep 2001 07:23:09 +0000 Subject: [rt-users] reg RT usage Message-ID: hi, I've installed RT and everything's working fine....but i wld like to know whether there's any other way of sending tickets to RT other than thru mail or web interface.If, so what are the changes to be made to rt. thanks in advance. ak. _________________________________________________________________ Get your FREE download of MSN Explorer at http://explorer.msn.com/intl.asp From simon at onyx.net Mon Sep 3 06:01:21 2001 From: simon at onyx.net (Simon Woodward) Date: 03 Sep 2001 11:01:21 +0100 Subject: [rt-users] Upgrade to 2.0.6 problems ? Message-ID: <999511281.1303.9.camel@brockrigg.onyx.net> Hi All, Has anyone else had a problem upgrading to 2.0.6 ? I've just done everything the same as I always have upgrading to previous versions (I didnt bother with the 2.0.5.x patch releases though, could this be the problem ?). I edit the Makefile accordingly, I ran a make testdeps just to be sure and a make upgrade give me: root at cropton:/usr/local/src/rt-2-0-6# make upgrade mkdir -p /usr/local/rt2/bin mkdir -p /usr/local/rt2/WebRT/data mkdir -p /usr/local/rt2/WebRT/sessiondata mkdir -p /usr/local/rt2/etc mkdir -p /usr/local/rt2/lib mkdir -p /usr/local/rt2/WebRT/html mkdir -p /usr/local/rt2/local/WebRT/html [ -f /usr/local/rt2/etc/config.pm ] && mv /usr/local/rt2/etc/config.pm /usr/local/rt2/etc/config.pm.old && \ chmod 000 /usr/local/rt2/etc/config.pm.old cp -rp ./etc/config.pm /usr/local/rt2/etc/config.pm /usr/bin/perl -p -i -e "\ s'!!DB_TYPE!!'"mysql"'g;\ s'!!DB_HOST!!'"localhost"'g;\ s'!!DB_PORT!!'""'g;\ s'!!DB_RT_PASS!!'"b0unCy "'g;\ s'!!DB_RT_USER!!'"rt_user"'g;\ s'!!DB_DATABASE!!'"rt2"'g;\ s'!!MASON_HTML_PATH!!'"/usr/local/rt2/WebRT/html"'g;\ s'!!MASON_LOCAL_HTML_PATH!!'"/usr/local/rt2/local/WebRT/html"'g;\ s'!!MASON_SESSION_PATH!!'"/usr/local/rt2/WebRT/sessiondata"'g;\ s'!!MASON_DATA_PATH!!'"/usr/local/rt2/WebRT/data"'g;\ s'!!RT_LOG_PATH!!'"/tmp"'g;\ s'!!RT_VERSION!!'"2.0.6"'g;\ " /usr/local/rt2/etc/config.pm Substitution replacement not terminated at -e line 1. make: *** [config-replace] Error 255 root at cropton:/usr/local/src/rt-2-0-6# Now, I may be suffering from a lack of caffeine monday morning syndrome and may have missed something, this I admit ... any ideas anyone ? Thanks, Simon. From carles at inlander.es Mon Sep 3 06:18:06 2001 From: carles at inlander.es (carles at inlander.es) Date: Mon, 03 Sep 2001 12:18:06 +0200 Subject: [rt-users] RT not sending _some_ mails Message-ID: <3B9358DE.A4FFA293@inlander.es> I'm using RT in a producction system and it worked fine. But it stopped to send some mails. When a ticket is created, it sends the autoresponse template to the requestor, and it sends all the mails we specified in the "scripts". But when a registered user try to send any response to the requestor, RT doesn't send any mail. I'm using qmail, and into the maillogs doesn't appears anything. It is like RT is not sending the response to the MTA. Any idea? Thanks -- Carles Amig? Mart?nez Administrador de Sistemas Inlander Communications, S.L. Tel: (+34) 93 310 12 86 - Fax: (+34) 93 268 14 79 carles at inlander.es - http://www.inlander.es From carles at inlander.es Mon Sep 3 06:48:32 2001 From: carles at inlander.es (carles at inlander.es) Date: Mon, 03 Sep 2001 12:48:32 +0200 Subject: [rt-users] RT not sending _some_ mails References: <3B9358DE.A4FFA293@inlander.es> Message-ID: <3B936000.BF15573A@inlander.es> I have seen in previous messages in the list, that RT can be configured to relay the outgoing mails throught an smtp server. How can we do it? carles at inlander.es escribi?: > > I'm using RT in a producction system and it worked fine. > > But it stopped to send some mails. > > When a ticket is created, it sends the autoresponse template to the > requestor, and it sends all the mails we specified in the "scripts". > > But when a registered user try to send any response to the requestor, RT > doesn't send any mail. I'm using qmail, and into the maillogs doesn't > appears anything. > > It is like RT is not sending the response to the MTA. Any idea? > > Thanks > -- > Carles Amig? Mart?nez > Administrador de Sistemas > Inlander Communications, S.L. > Tel: (+34) 93 310 12 86 - Fax: (+34) 93 268 14 79 > carles at inlander.es - http://www.inlander.es > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- Carles Amig? Mart?nez Administrador de Sistemas Inlander Communications, S.L. Tel: (+34) 93 310 12 86 - Fax: (+34) 93 268 14 79 carles at inlander.es - http://www.inlander.es From jesse at bestpractical.com Mon Sep 3 10:01:33 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 3 Sep 2001 10:01:33 -0400 Subject: [rt-users] new transaction history In-Reply-To: <001701c13441$47f45cc0$51b10041@halcyon>; from rt-list@trevorsky.com on Sun, Sep 02, 2001 at 11:25:52PM -0700 References: <20010903011806.M7223@pallas.fsck.com> <001701c13441$47f45cc0$51b10041@halcyon> Message-ID: <20010903100133.N7223@pallas.fsck.com> On Sun, Sep 02, 2001 at 11:25:52PM -0700, Trevor Sky Garside wrote: > I like it -- it goes back to the compact display style of RT1. Rather more compact, actually ;) > One critique, though -- for long comment fields, there's an awful lot of > whitespace below the date. Would it be possible to have the actual comments > start below the date, maybe with like a 10 or 15 pixel indent? I suspect > that would look a lot nicer. I'd actually tried that before and it felt hard to scan. I'll play some more. > > Trevor Sky Garside > > > > > ----- Original Message ----- > From: "Jesse Vincent" > To: > Sent: Sunday, September 02, 2001 10:18 PM > Subject: [rt-users] new transaction history > > > > > > http://fsck.com/rt2/Ticket/Display.html?id=791 (login guest/guest) > > shows off what I'm contemplating for the new transaction listing UI in > 2.0.7. > > > > What do folks think? > > > > Jesse > > -- > > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From andrew at rwts.com.au Mon Sep 3 20:09:14 2001 From: andrew at rwts.com.au (Andrew Yager) Date: Tue, 4 Sep 2001 10:09:14 +1000 Subject: [rt-users] RT not sending _some_ mails In-Reply-To: <3B9358DE.A4FFA293@inlander.es> Message-ID: I'm not sure... but I think you are having a simmilar problem to what I was a while ago... You need to have your scrips set up to actually reply to a message... I'm not sure if you have it setup to do that... Check that your scrips contain OnCreate AutoreplyToRequestors with template Autoreply OnCorrespond NotifyRequestors with template Correspondence OnTransaction NotifyOwner with template Transaction Andrew On Monday, September 3, 2001, at 08:18 PM, carles at inlander.es wrote: > I'm using RT in a producction system and it worked fine. > > But it stopped to send some mails. > > When a ticket is created, it sends the autoresponse template to the > requestor, and it sends all the mails we specified in the "scripts". > > But when a registered user try to send any response to the requestor, RT > doesn't send any mail. I'm using qmail, and into the maillogs doesn't > appears anything. > > It is like RT is not sending the response to the MTA. Any idea? > > Thanks > -- > Carles Amig? Mart?nez > Administrador de Sistemas > Inlander Communications, S.L. > Tel: (+34) 93 310 12 86 - Fax: (+34) 93 268 14 79 > carles at inlander.es - http://www.inlander.es > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > _________________ Andrew Yager Real World Technology Solutions Real People Real SolUtions? ph: (02) 9945 2567 fax: (02) 9945 2566 mob: 0405 15 2568 http://www.rwts.com.au/ _________________ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: text/enriched Size: 1647 bytes Desc: not available URL: From Stuart.Campbell at cwo.com.au Mon Sep 3 20:44:05 2001 From: Stuart.Campbell at cwo.com.au (Stuart Campbell) Date: Tue, 4 Sep 2001 10:44:05 +1000 Subject: [rt-users] a few issues Message-ID: Can anyone explain to me please, the difference between the 'comment' link and the 'reply' link that both appear when displaying a ticket? Also, how does clicking the 'resolve' link differ from changing the status of the ticket to 'resolved', other than adding a comment? Futhermore, with srip conditions, what are the differences between 'OnTransaction', 'OnCorrespond' and 'OnStatus'? Thanks very much, Stuart From allbery at ece.cmu.edu Mon Sep 3 20:53:17 2001 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Mon, 03 Sep 2001 20:53:17 -0400 Subject: [rt-users] a few issues In-Reply-To: References: Message-ID: <179650000.999564793@vpn87.ece.cmu.edu> On Tuesday, September 04, 2001 10:44:05 +1000, Stuart Campbell wrote: +----- | Can anyone explain to me please, the difference between the 'comment' link | and the 'reply' link that both appear when displaying a ticket? +-->8 "Reply" gets mailed to the requestor; "Comment" doesn't. | Also, how does clicking the 'resolve' link differ from changing the status | of the ticket to 'resolved', other than adding a comment? +--->8 It doesn't; it's just a convenience. | Futhermore, with srip conditions, what are the differences between | 'OnTransaction', 'OnCorrespond' and 'OnStatus'? +--->8 OnTransaction executes on *any* change to a ticket. OnCorrespond executes on a "Reply" (internally called a "correspondence" as opposed to a "comment"). OnStatus executes when the ticket's status changes in any way (e.g. open to resolved). -- brandon s. allbery [os/2][linux][solaris][freebsd] allbery at kf8nh.apk.net system administrator [JAPH][WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university [linux: proof of the million monkeys theory] From goochj at cliu.org Mon Sep 3 22:00:44 2001 From: goochj at cliu.org (Joseph Gooch) Date: Mon, 3 Sep 2001 22:00:44 -0400 Subject: [rt-users] RT not sending _some_ mails In-Reply-To: <3B936000.BF15573A@inlander.es> Message-ID: <002e01c134e5$69b26a60$221dfea9@phboss> It can be done, but isn't recommended. Setting the method to smtp instead of sendmail may work for you. I've found it very handy in my case to set up an installation of mini-qmail for RT to use. It provides a sendmail wrapper that will relay directly to several QMQP (qmail) servers without having it's own queue on the local box. Since my webroot is in a chroot() jail, this is necessary for me, even though I have a local smtp server on that machine. Mini-qmail is described at http://cr.yp.to under the qmail page. Good luck! Joe GOoch > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of carles at inlander.es > Sent: Monday, September 03, 2001 6:49 AM > To: rt-users at fsck.com > Subject: Re: [rt-users] RT not sending _some_ mails > > > > > > ---------- > > From: carles at inlander.es[SMTP:CARLES at INLANDER.ES] > > Sent: Monday, September 03, 2001 6:48:32 AM > > To: rt-users at fsck.com > > Subject: Re: [rt-users] RT not sending _some_ mails > > Auto forwarded by a Rule > > > I have seen in previous messages in the list, that RT can be > configured > to relay the outgoing mails throught an smtp server. How can > we do it? > > > carles at inlander.es escribi?: > > > > I'm using RT in a producction system and it worked fine. > > > > But it stopped to send some mails. > > > > When a ticket is created, it sends the autoresponse template to the > > requestor, and it sends all the mails we specified in the "scripts". > > > > But when a registered user try to send any response to the > requestor, RT > > doesn't send any mail. I'm using qmail, and into the > maillogs doesn't > > appears anything. > > > > It is like RT is not sending the response to the MTA. Any idea? > > > > Thanks > > -- > > Carles Amig? Mart?nez > > Administrador de Sistemas > > Inlander Communications, S.L. > > Tel: (+34) 93 310 12 86 - Fax: (+34) 93 268 14 79 > > carles at inlander.es - http://www.inlander.es > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > -- > Carles Amig? Mart?nez > Administrador de Sistemas > Inlander Communications, S.L. > Tel: (+34) 93 310 12 86 - Fax: (+34) 93 268 14 79 > carles at inlander.es - http://www.inlander.es > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > From Stuart.Campbell at cwo.com.au Mon Sep 3 23:03:45 2001 From: Stuart.Campbell at cwo.com.au (Stuart Campbell) Date: Tue, 4 Sep 2001 13:03:45 +1000 Subject: [rt-users] templates Message-ID: Hello, Is it possible to have the Queue name listed in emails that get sent when tickets are created? I tried putting {$ticket->Queue} in a template, but I got a numeral in the email! How do I get the text name of the queue? Thanks, Stuart From jesse at bestpractical.com Tue Sep 4 00:36:45 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 4 Sep 2001 00:36:45 -0400 Subject: [rt-users] templates In-Reply-To: ; from Stuart.Campbell@cwo.com.au on Tue, Sep 04, 2001 at 01:03:45PM +1000 References: Message-ID: <20010904003645.W7223@pallas.fsck.com> $Ticket->QueueObj->Name On Tue, Sep 04, 2001 at 01:03:45PM +1000, Stuart Campbell wrote: > Hello, > > > Is it possible to have the Queue name listed in emails that get sent when > tickets are created? > I tried putting {$ticket->Queue} in a template, but I got a numeral in the > email! How do I get the text name of the queue? > > > Thanks, > Stuart > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From simon at onyx.net Tue Sep 4 05:10:00 2001 From: simon at onyx.net (Simon Woodward) Date: 04 Sep 2001 10:10:00 +0100 Subject: [rt-users] Deleting stuff Message-ID: <999594600.1176.48.camel@brockrigg.onyx.net> Anyone know of any clean way to delete a queue, group or user ? not being able to find anything in the web interface, (aside from disable a queue), is it a case of hacking the DB ? Thanks, Simon From carles at inlander.es Tue Sep 4 05:33:28 2001 From: carles at inlander.es (carles at inlander.es) Date: Tue, 04 Sep 2001 11:33:28 +0200 Subject: [rt-users] RT not sending _some_ mails References: Message-ID: <3B949FE8.A7B2F8F1@inlander.es> With the scrip "OnCorrespond NotifyRequestors with template Correspondence" now works... why it isn't in the documentation? Thanks a lot! Andrew Yager escribi?: > > I'm not sure... but I think you are having a simmilar problem to what I was a while ago... > > You need to have your scrips set up to actually reply to a message... I'm not sure if you have it setup to do that... > > Check that your scrips contain > > OnCreate AutoreplyToRequestors with template Autoreply > OnCorrespond NotifyRequestors with template Correspondence > OnTransaction NotifyOwner with template Transaction > > Andrew > > On Monday, September 3, 2001, at 08:18 PM, carles at inlander.es wrote: > > I'm using RT in a producction system and it worked fine. > > But it stopped to send some mails. > > When a ticket is created, it sends the autoresponse template to the > requestor, and it sends all the mails we specified in the "scripts". > > But when a registered user try to send any response to the requestor, RT > doesn't send any mail. I'm using qmail, and into the maillogs doesn't > appears anything. > > It is like RT is not sending the response to the MTA. Any idea? > > Thanks > -- > Carles Amig? Mart?nez > Administrador de Sistemas > Inlander Communications, S.L. > Tel: (+34) 93 310 12 86 - Fax: (+34) 93 268 14 79 > carles at inlander.es - http://www.inlander.es > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > _________________ > Andrew Yager > Real World Technology Solutions > Real People Real SolUtions? > ph: (02) 9945 2567 fax: (02) 9945 2566 > mob: 0405 15 2568 > http://www.rwts.com.au/ > _________________ -- Carles Amig? Mart?nez Administrador de Sistemas Inlander Communications, S.L. Tel: (+34) 93 310 12 86 - Fax: (+34) 93 268 14 79 carles at inlander.es - http://www.inlander.es From andrew at rwts.com.au Tue Sep 4 06:12:18 2001 From: andrew at rwts.com.au (Andrew Yager) Date: Tue, 4 Sep 2001 20:12:18 +1000 Subject: [rt-users] Upgrade to 2.0.6 problems ? In-Reply-To: <999511281.1303.9.camel@brockrigg.onyx.net> Message-ID: Hi, Just had the problem... try and make sure that you don't have a space after your DB password (that's what did it for me) Andrew On Monday, September 3, 2001, at 08:01 PM, Simon Woodward wrote: > Hi All, > > Has anyone else had a problem upgrading to 2.0.6 ? I've just done > everything the same as I always have upgrading to previous versions (I > didnt bother with the 2.0.5.x patch releases though, could this be the > problem ?). > > I edit the Makefile accordingly, I ran a make testdeps just to be sure > and a make upgrade give me: > > root at cropton:/usr/local/src/rt-2-0-6# make upgrade > mkdir -p /usr/local/rt2/bin > mkdir -p /usr/local/rt2/WebRT/data > mkdir -p /usr/local/rt2/WebRT/sessiondata > mkdir -p /usr/local/rt2/etc > mkdir -p /usr/local/rt2/lib > mkdir -p /usr/local/rt2/WebRT/html > mkdir -p /usr/local/rt2/local/WebRT/html > [ -f /usr/local/rt2/etc/config.pm ] && mv /usr/local/rt2/etc/config.pm > /usr/local/rt2/etc/config.pm.old && \ > chmod 000 /usr/local/rt2/etc/config.pm.old > cp -rp ./etc/config.pm /usr/local/rt2/etc/config.pm > /usr/bin/perl -p -i -e "\ > s'!!DB_TYPE!!'"mysql"'g;\ > s'!!DB_HOST!!'"localhost"'g;\ > s'!!DB_PORT!!'""'g;\ > s'!!DB_RT_PASS!!'"b0unCy "'g;\ > s'!!DB_RT_USER!!'"rt_user"'g;\ > s'!!DB_DATABASE!!'"rt2"'g;\ > s'!!MASON_HTML_PATH!!'"/usr/local/rt2/WebRT/html"'g;\ > s'!!MASON_LOCAL_HTML_PATH!!'"/usr/local/rt2/local/WebRT/html"'g;\ > s'!!MASON_SESSION_PATH!!'"/usr/local/rt2/WebRT/sessiondata"'g;\ > s'!!MASON_DATA_PATH!!'"/usr/local/rt2/WebRT/data"'g;\ > s'!!RT_LOG_PATH!!'"/tmp"'g;\ > s'!!RT_VERSION!!'"2.0.6"'g;\ > " /usr/local/rt2/etc/config.pm > Substitution replacement not terminated at -e line 1. > make: *** [config-replace] Error 255 > root at cropton:/usr/local/src/rt-2-0-6# > > Now, I may be suffering from a lack of caffeine monday morning syndrome > and may have missed something, this I admit ... any ideas anyone ? > > Thanks, > > Simon. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > _________________ Andrew Yager Real World Technology Solutions Real People Real SolUtions? ph: (02) 9945 2567 fax: (02) 9945 2566 mob: 0405 15 2568 http://www.rwts.com.au/ _________________ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: text/enriched Size: 2321 bytes Desc: not available URL: From simon at onyx.net Tue Sep 4 08:52:32 2001 From: simon at onyx.net (Simon Woodward) Date: 04 Sep 2001 13:52:32 +0100 Subject: [rt-users] different identifications of tickets Message-ID: <999607953.1303.66.camel@brockrigg.onyx.net> Does anyone know of a way to get RT to identify itself differently depending on the queue ? We have 2 operations here, which for cutomer and support purposes need to be identified individually, ie the [ticket.domain.com #250] assigned number is fine for most stuff, but for one queue we want [ticket.otherplace.net #350] to be displayed. Other than running 2 systems, has anyone found a way of doing this ? Thanks, Simon. From jdeberry at townnews.com Tue Sep 4 09:10:36 2001 From: jdeberry at townnews.com (John DeBerry) Date: Tue, 4 Sep 2001 08:10:36 -0500 Subject: [rt-users] new transaction history In-Reply-To: <20010903011806.M7223@pallas.fsck.com> Message-ID: I really like the look of it. It's easier to skim! :) John > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent > Sent: Monday, September 03, 2001 12:18 AM > To: rt-users at fsck.com > Subject: [rt-users] new transaction history > > > > http://fsck.com/rt2/Ticket/Display.html?id=791 (login guest/guest) > shows off what I'm contemplating for the new transaction listing > UI in 2.0.7. > > What do folks think? > > Jesse > -- > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From srl at mail.boston.com Tue Sep 4 09:22:01 2001 From: srl at mail.boston.com (Shane Landrum) Date: Tue, 4 Sep 2001 09:22:01 -0400 Subject: [rt-users] new transaction history In-Reply-To: <20010903011806.M7223@pallas.fsck.com>; from jesse@bestpractical.com on Mon, Sep 03, 2001 at 01:18:06AM -0400 References: <20010903011806.M7223@pallas.fsck.com> Message-ID: <20010904092201.D10228@mail.boston.com> On Mon, Sep 03, 2001 at 01:18:06AM -0400, Jesse Vincent (jesse at bestpractical.com) wrote: > > http://fsck.com/rt2/Ticket/Display.html?id=791 (login guest/guest) > shows off what I'm contemplating for the new transaction listing UI in 2.0.7. Looks nice to me. though I *did* appreciate the colored headers at the top of the boxes. srl -- Shane Landrum (srl AT boston DOT com) Software Engineer, boston.com From darrinw at nixc.net Tue Sep 4 09:43:29 2001 From: darrinw at nixc.net (Darrin Walton) Date: Tue, 4 Sep 2001 13:43:29 +0000 Subject: [rt-users] RT not sending _some_ mails In-Reply-To: <3B949FE8.A7B2F8F1@inlander.es>; from carles@inlander.es on Tue, Sep 04, 2001 at 11:33:28AM +0200 References: <3B949FE8.A7B2F8F1@inlander.es> Message-ID: <20010904134329.Q27354@nixc.net> |+ With the scrip "OnCorrespond NotifyRequestors with template |+ Correspondence" now works... why it isn't in the documentation? Its in the manual. Did you check the manual? From carles at inlander.es Tue Sep 4 10:36:19 2001 From: carles at inlander.es (carles at inlander.es) Date: Tue, 04 Sep 2001 16:36:19 +0200 Subject: [rt-users] RT not sending _some_ mails References: <3B949FE8.A7B2F8F1@inlander.es> <20010904134329.Q27354@nixc.net> Message-ID: <3B94E6E3.D2DDB754@inlander.es> > |+ With the scrip "OnCorrespond NotifyRequestors with template > |+ Correspondence" now works... why it isn't in the documentation? > Its in the manual. Did you check the manual? http://www.helgrim.com/rtdocs/installation.html#44 It could be better explained... ;) For the novice administrator it's very hard to start setting up RT... It's a great program, but it lacks a good documentation. Regards From rmitzel at peer1.net Tue Sep 4 10:41:43 2001 From: rmitzel at peer1.net (Rob Mitzel) Date: Tue, 4 Sep 2001 07:41:43 -0700 Subject: [rt-users] Two questions, timezone and manpages Message-ID: Hey everyone, two quick questions here. 1) I'm running FreeBSD 4.3-RELEASE. When I actually run the makes on RT, everything goes fine, except for some reason, pod2man craps out on the manpage creation. It's always done this, except I had never really been concerned about it. :) Always says there's nothing in there. Any ideas? 2) No matter how hard I try, I can't get the timezone to display properly. I've tried every timezone format in config.pm that I could possibly think of, but WebRT always shows comments and such in GMT. When emails come back, they come back with the proper time. Yes, the box has the proper time set, and the proper timezone (PDT). Again, FreeBSD 4.3-RELEASE. Anyone have any insight? :) Thanks in advance. -Rob. From pawal at blipp.com Tue Sep 4 10:52:41 2001 From: pawal at blipp.com (Patrik Wallstrom) Date: Tue, 4 Sep 2001 16:52:41 +0200 (CEST) Subject: [rt-users] Two questions, timezone and manpages In-Reply-To: Message-ID: On Tue, 4 Sep 2001, Rob Mitzel wrote: > Hey everyone, two quick questions here. > > 1) I'm running FreeBSD 4.3-RELEASE. When I actually run the makes on RT, > everything goes fine, except for some reason, pod2man craps out on the > manpage creation. It's always done this, except I had never really been > concerned about it. :) Always says there's nothing in there. Any ideas? I just made an installation on a RH6.2-box, and saw the same pod2man-errors. Didn't care to check it though. Version 2.0.6. > 2) No matter how hard I try, I can't get the timezone to display properly. > I've tried every timezone format in config.pm that I could possibly think > of, but WebRT always shows comments and such in GMT. When emails come back, > they come back with the proper time. Yes, the box has the proper time set, > and the proper timezone (PDT). Again, FreeBSD 4.3-RELEASE. Anyone have any > insight? :) I haven't looked yet, but it seems like my timezone MET worked for me on RH6.2. -- patrik wallstrom | f o o d f i g h t tel: +46-8-6188428 | s t o c k h o l m gsm: +46-709580442 | - - - - - - - - - From mats-olof.sander at alertir.com Tue Sep 4 09:05:49 2001 From: mats-olof.sander at alertir.com (Mats-Olof Sander) Date: Tue, 04 Sep 2001 15:05:49 +0200 Subject: [rt-users] RT-newbie, can't send mail Message-ID: <5.1.0.14.0.20010904150010.00ace548@mail.alertir.com> Running RT on Linux/Redhat 7.1/sendmail But I can't get RT to send email. The only trace of an error is is in my web error log where I get: Can't call method "fill_in" on an undefined value at /usr/local/rt/lib/RT/Template.pm line 289, line 51. Any help appreciated moj From simon at onyx.net Tue Sep 4 11:27:10 2001 From: simon at onyx.net (Simon Woodward) Date: 04 Sep 2001 16:27:10 +0100 Subject: [rt-users] reopening tickets Message-ID: <999617230.1303.101.camel@brockrigg.onyx.net> Has anything changed with regards to reopening tickets in recent releases (none that I can find), I know I used to have it setup so if someone replied to a closed ticket, the ticket would get reopened. I have modifyticket granted to requestors, and replies get added to the ticket, but the status stays as resolved ... What am I missing ? Thanks, Simon. From feargal at thecia.ie Tue Sep 4 11:35:36 2001 From: feargal at thecia.ie (Feargal Reilly) Date: Tue, 4 Sep 2001 16:35:36 +0100 Subject: [rt-users] Two questions, timezone and manpages In-Reply-To: References: Message-ID: <20010904163536.17312e0f.feargal@thecia.ie> Patrik Wallstrom wrote: PW> On Tue, 4 Sep 2001, Rob Mitzel wrote: PW> PW> > Hey everyone, two quick questions here. PW> > PW> > 1) I'm running FreeBSD 4.3-RELEASE. When I actually run the makes on RT, PW> > everything goes fine, except for some reason, pod2man craps out on the PW> > manpage creation. It's always done this, except I had never really been PW> > concerned about it. :) Always says there's nothing in there. Any ideas? PW> PW> I just made an installation on a RH6.2-box, and saw the same PW> pod2man-errors. Didn't care to check it though. Version 2.0.6. PW> FWIW, I've been aware of the problem, and had fixed a few in the past for Jesse. The problem is caused by the lack of some of the expected pod headers. I never did get around to fixing the rest of them, but if you want to fix some, have a look at the pod2man manpage, it gives diagnostics for most of the error messages. IIRC mostly it's a case of copying some headers from the bottom of the file, and moving them to the top. -- Feargal Reilly, Systems Administrator, The CIA. -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 230 bytes Desc: not available URL: From jesse at bestpractical.com Tue Sep 4 11:40:17 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 4 Sep 2001 11:40:17 -0400 Subject: [rt-users] Two questions, timezone and manpages In-Reply-To: ; from rmitzel@peer1.net on Tue, Sep 04, 2001 at 07:41:43AM -0700 References: Message-ID: <20010904114017.Z7223@pallas.fsck.com> On Tue, Sep 04, 2001 at 07:41:43AM -0700, Rob Mitzel wrote: > Hey everyone, two quick questions here. > > 1) I'm running FreeBSD 4.3-RELEASE. When I actually run the makes on RT, > everything goes fine, except for some reason, pod2man craps out on the > manpage creation. It's always done this, except I had never really been > concerned about it. :) Always says there's nothing in there. Any ideas? There are some minor formatting issues in the pod that some versions of pod2man complain about. but it's not a big deal. I'd love patches if you're up to it ;) > > 2) No matter how hard I try, I can't get the timezone to display properly. > I've tried every timezone format in config.pm that I could possibly think > of, but WebRT always shows comments and such in GMT. When emails come back, > they come back with the proper time. Yes, the box has the proper time set, > and the proper timezone (PDT). Again, FreeBSD 4.3-RELEASE. Anyone have any > insight? :) iirc there's something in the archives for rt-users or rt-devel about how to set apache's timezone in the configfile.... > Thanks in advance. > > -Rob. > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From jay at mojomole.com Tue Sep 4 12:04:19 2001 From: jay at mojomole.com (Jay Kramer) Date: Tue, 4 Sep 2001 11:04:19 -0500 Subject: [rt-users] new transaction history Message-ID: <004201c1355b$4614f840$cd01a8c0@datatechnique.com> In general I like it... I like the colors of the transaction types to the left, BUT, for users that don't know what the colors mean (users that don't use the webui very often), I could see the color thing getting confusing..... Also, the sorting of date, user, then subject seemed misleading... Maybe it should be User/date/subject instead? The date is pretty important, so I think that should be probably just -1 instead of -2 in size... Look at www.datatechnique.com/rtsample/view.htm for a look at what I am saying... I think this makes it easier to skim.. Tell me your thoughts.. Jay (ps, I only modified the first two from what you had.. heh..) Just editing around the html a little...) > > http://fsck.com/rt2/Ticket/Display.html?id=791 (login guest/guest) > shows off what I'm contemplating for the new transaction listing UI in 2.0.7. > > What do folks think? > > Jesse From skritz01 at emerald.tufts.edu Tue Sep 4 12:16:33 2001 From: skritz01 at emerald.tufts.edu (Sheeri Kritzer) Date: Tue, 04 Sep 2001 12:16:33 -0400 (EDT) Subject: [rt-users] dependencies Message-ID: So, the dependencies are cool, sort of. It's neat that you can say something depends on something else, but it doesn't have any meaning, really. I mean, if ticket 1 depends on ticket 2, you can resolve 1 without resolving 2. It'd be neat if there was some sort of warning, something like, "dependencies are not resolved". And then either offer to resolve the dependencies or don't let it be resolved without all the dependencies being resolved. Sheeri Kritzer Systems Administrator University Systems Group Tufts University 617-627-3925 skritz01 at emerald.tufts.edu From thorns at openface.ca Tue Sep 4 13:09:20 2001 From: thorns at openface.ca (Simon Thornington) Date: Tue, 4 Sep 2001 13:09:20 -0400 (EDT) Subject: [rt-users] perl_mod, suidperl and apache Message-ID: If Apache is running as nobody, and suid scripts are disabled (and so suidperl is needed), is it still possible to use perl_mod for the script processing, or must one use CGI? Thanks, Simon. From derek.fage at foreshore.net Tue Sep 4 13:22:19 2001 From: derek.fage at foreshore.net (Derek Fage) Date: Tue, 4 Sep 2001 18:22:19 +0100 Subject: [rt-users] 2.0.6 upgrade problems (rt-mailgate) Message-ID: Hi there, I've just upgraded from 2.0.5_03 to 2.0.6, but now I canno submit tickets by email. ----- Transcript of session follows ----- Use of uninitialized value in pattern match (m//) at /usr/local/rt2/lib/RT/Handle.pm line 36. Can't write to '/usr/local/rt2/tmp/rt.log.5275.8': Permission denied at /usr/local/lib/perl5/site_perl/5.6.1/Log/Dispatch/File.pm line 69. 554 5.3.0 "|/usr/local/rt2/bin/rt-mailgate --queue Support --action correspond"... unknown mailer error 13 I'm sure it's a permissions problem, but I'm not sure what to do to fix it. Help would be _really_ appreciated. Cheers, Derek... *************************************************************************************** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to hostmaster at foreshore.net From derek.fage at foreshore.net Tue Sep 4 13:34:29 2001 From: derek.fage at foreshore.net (Derek Fage) Date: Tue, 4 Sep 2001 18:34:29 +0100 Subject: [rt-users] HeadsUp style changes Message-ID: Hi there, I'm afraid I have to admit to not being much of a coder, so I was wondering if anybody out there had a script I could use. Basically I want something similar to the module "New" in HeadsUp that I can get SiteScope to use to monitor the content of. I want to raise an Alarm if a New call is still in that state after a number of minutes, so the PERL section needs to only display New tickets if they are older than say 60 minutes. Currently I flag an error if the string "No new tickets" does not exist, but this is a bit "sensitive" in that it does not give the Ops time to actually get the tickets. If it could be "No new tickets older than 30 minutes" or whatever, and then change to the standard display of say "3 new tickets" after that time it would help. Anybody got any suggestions or alternatives? Regards, Derek... *************************************************************************************** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to hostmaster at foreshore.net From martin at schapendonk.org Tue Sep 4 16:11:57 2001 From: martin at schapendonk.org (Martin Schapendonk) Date: Tue, 4 Sep 2001 22:11:57 +0200 (CEST) Subject: [rt-users] Postgres or MySQL Message-ID: Hi, I wondered what you folks out there consider the best database for use with RT. I have both Postgres and MySQL. I know that Postgres is the relational database, which supports foreign keys, subqueries, row locking and stuff, and that MySQL is just plain, simple and fast - and not relational at all. I really don't care about referential integrity and trust RT to take proper care of all database consistency - or am I being to trustful here? Has anyone ever compared both? Performance? Stability in relation to the RT code (e.g. Oracle isn't recommended for production environments at this stage)? Consistency? My test environment is running perfectly fine on MySQL, so unless someone has a very strong argument in favour of Postgres, I'll probably just stick to MySQL, but I can still change now without any fuss. Thanks, Martin -- Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 Student Information Systems and Management at Tilburg University From thorns at openface.ca Tue Sep 4 16:37:51 2001 From: thorns at openface.ca (Simon Thornington) Date: Tue, 4 Sep 2001 16:37:51 -0400 (EDT) Subject: [rt-users] belaboring a point Message-ID: Sorry if this is a repeat, I can't seem to find whether I sent this already. We have Apache running as nobody, the kernel has suid shell scripting disabled, and I have built a version of perl that has suidperl/suid emulation enabled. However, the only way I can get this all to work with mod_perl is to have the server running as the rt user. Is there any way to have the server running as nobody, and the mod_perl stuff to have suit rt for the scripting? (I don't think there is, I just want to make sure) Also, as a corollary, anyone have an example of the apache config for a WebRT running is a plain-jane suidperl CGI script and/or a suEXEC CGI script? Thanks, Simon. From khera at kcilink.com Tue Sep 4 16:52:59 2001 From: khera at kcilink.com (Vivek Khera) Date: Tue, 4 Sep 2001 16:52:59 -0400 Subject: [rt-users] belaboring a point In-Reply-To: References: Message-ID: <15253.16171.709918.558027@onceler.kciLink.com> >>>>> "ST" == Simon Thornington writes: ST> emulation enabled. However, the only way I can get this all to work with ST> mod_perl is to have the server running as the rt user. Is there any way ST> to have the server running as nobody, and the mod_perl stuff to have suit Why do you think this? What error are you getting that says it needs to be owned by rt to run the web interface? -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Vivek Khera, Ph.D. Khera Communications, Inc. Internet: khera at kciLink.com Rockville, MD +1-240-453-8497 AIM: vivekkhera Y!: vivek_khera http://www.khera.org/~vivek/ From jdeberry at townnews.com Tue Sep 4 16:52:09 2001 From: jdeberry at townnews.com (John DeBerry) Date: Tue, 4 Sep 2001 15:52:09 -0500 Subject: [rt-users] 2.0.6 - RT Error when replying/commenting on a ticket In-Reply-To: Message-ID: Hello! We've just upgraded to 2.0.6 (from 2.0.4) today. However, when we click 'Comment' or 'Reply' in a ticket, once we click 'Submit', the following RT error appears: RT Error No ticket specified Does anyone have any ideas as to what's causing this? Everything else seems to work okay. We can change other parts of the ticket. Thanks, John DeBerry From thorns at openface.ca Tue Sep 4 17:02:14 2001 From: thorns at openface.ca (Simon Thornington) Date: Tue, 4 Sep 2001 17:02:14 -0400 (EDT) Subject: [rt-users] belaboring a point In-Reply-To: <15253.16171.709918.558027@onceler.kciLink.com> Message-ID: Well, the first error I get is that it can't write/create the log file in the rt:rt-owned log directory I've created (/usr/local/rt/log) drwxrwxr-x 2 rt rt 512 Sep 4 15:22 log I have been able to get further by chowning the log dir to nobody etc, but problems will still crop up. (Next in the WebRT sessions directory, and so on and so on.) I'm sort of fundamentally unsure how perl scripts interpreted inside mod_perl inside an httpd running as nobody could promote themselves to another user in the first place, since there is no forking of suid CGI scripts involved, but perhaps I'm missing something. Cheers, Simon. On Tue, 4 Sep 2001, Vivek Khera wrote: > >>>>> "ST" == Simon Thornington writes: > > ST> emulation enabled. However, the only way I can get this all to work with > ST> mod_perl is to have the server running as the rt user. Is there any way > ST> to have the server running as nobody, and the mod_perl stuff to have suit > > Why do you think this? What error are you getting that says it needs > to be owned by rt to run the web interface? > > -- > =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= > Vivek Khera, Ph.D. Khera Communications, Inc. > Internet: khera at kciLink.com Rockville, MD +1-240-453-8497 > AIM: vivekkhera Y!: vivek_khera http://www.khera.org/~vivek/ > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From khera at kcilink.com Tue Sep 4 17:18:18 2001 From: khera at kcilink.com (Vivek Khera) Date: Tue, 4 Sep 2001 17:18:18 -0400 Subject: [rt-users] belaboring a point In-Reply-To: References: <15253.16171.709918.558027@onceler.kciLink.com> Message-ID: <15253.17690.955087.543283@onceler.kciLink.com> >>>>> "ST" == Simon Thornington writes: ST> I'm sort of fundamentally unsure how perl scripts interpreted inside ST> mod_perl inside an httpd running as nobody could promote themselves to ST> another user in the first place, since there is no forking of suid CGI ST> scripts involved, but perhaps I'm missing something. Thay can't. You need to make sure that the directories RT wants to write to are writable by the owner of the httpd process. You can do this with file ownerships or permissions, depending on your needs. From thorns at openface.ca Tue Sep 4 17:25:59 2001 From: thorns at openface.ca (Simon Thornington) Date: Tue, 4 Sep 2001 17:25:59 -0400 (EDT) Subject: [rt-users] belaboring a point In-Reply-To: <15253.17690.955087.543283@onceler.kciLink.com> Message-ID: > Thay can't. > > You need to make sure that the directories RT wants to write to are > writable by the owner of the httpd process. You can do this with file > ownerships or permissions, depending on your needs. Ok, that makes sense. So the solution is either to have the plaintext rt database user's password in plaintext for nobody, or run the server and own the files as another user. I looked, but I can't see that DBD-postgresql supports the Pg crypted password mode; do you know if this is implemented? Cheers, Simon. From khera at kcilink.com Tue Sep 4 17:39:09 2001 From: khera at kcilink.com (Vivek Khera) Date: Tue, 4 Sep 2001 17:39:09 -0400 Subject: [rt-users] belaboring a point In-Reply-To: References: <15253.17690.955087.543283@onceler.kciLink.com> Message-ID: <15253.18941.417303.858598@onceler.kciLink.com> >>>>> "ST" == Simon Thornington writes: ST> Ok, that makes sense. So the solution is either to have the plaintext ST> rt database user's password in plaintext for nobody, or run the server and ST> own the files as another user. I looked, but I can't see that ST> DBD-postgresql supports the Pg crypted password mode; do you know if this ST> is implemented? Personally, I run a separate instance of Apache on a different port to keep the main server from bloating too much. I limit it to 5 concurrent processes that handle just a few hundred requests each. That's sufficient for our WebRT usage. From john.castillo at amplified.com Tue Sep 4 18:20:44 2001 From: john.castillo at amplified.com (John Castillo) Date: Tue, 04 Sep 2001 15:20:44 -0700 Subject: [rt-users] using escalatepriority.pm to email queue members Message-ID: <3B9553BC.C436FD03@amplified.com> hello all, i'm a little green to perl and RT (*sigh* but i learn very quickly), and have been trying to figure out a way to re-email queue members if a ticket has been left open or new for longer than a period of time. i found the escalator and escaltepriority.pm addons and found them to be a good starting point. what i'm looking to do however is to escalate priority to MAX on tickets that are left "new" or "open" for longer than 30 minutes, AND not only escalte but EMAIL certain queue members to remind them of the unresolved ticket. has someone seen an add-on like this? my feeling is that i have to look at ScripActions and find the code that emails certain queue members, and hack at escalatepriority to not only escalate but also email queue members. does this make sense? am i looking in the right place? any pointers? has someone already done this? i would think that if the ticket has been escalted, that the OnTransaction Scrip i have in place would take hold and accomplish this all for me, but i haven't been able to get the OnTransaction NotifyAdminCcs to actually work.. that's another email but just in case.. here is my error message. RT::Action::Notify=HASH(0x89ce84c): Could not send mail for RT::Transaction=HASH(0x883bacc) what i see alot in /var/log/rt2 is a bunch of very small log files with the same message inside. *shrug*. another issue to look at. john castillo From john.castillo at amplified.com Tue Sep 4 19:02:10 2001 From: john.castillo at amplified.com (John Castillo) Date: Tue, 04 Sep 2001 16:02:10 -0700 Subject: [rt-users] problem sending OnTransaction email to AdminCc of ... Message-ID: <3B955D72.4590658A@amplified.com> i haven't been able to get the "OnTranscation NotifyAdminCcs with template Transaction" Scrip to work well. on a new ticket, ownership change, status change, etc i expect AdminCcs to be notified of the transaction but that doesn't happen... well that is right AWAy at least. what happens is that a new file is created in /var/log/rt2 with a log message of: "RT::Action::Notify=HASH(0xa3c100c): Could not send mail for RT::Transaction=HASH(0xa2b13d8)" root at the local machine also gets a email message similar to... The original message was received at Tue, 4 Sep 2001 15:34:00 -0700 from apache at localhost ----- The following addresses had permanent fatal errors ----- 'AdminCc of amplified.com Ticket #15':; ----- Transcript of session follows ----- 501 5.1.3 'AdminCc of amplified.com Ticket #15':;... List:; syntax illegal for recipient addresses in which the To: field of the email message is: To: "'AdminCc of amplified.com Ticket #15'":; which looks to be the source of the problem. i've already defined two users of the queue as AdminCc... weird part is they don't receive anything until maybe a FULL HOUR after the first transcation on the ticket was made.. then they get a flurry of them. HELP! any ideas? john castillo From goochj at cliu.org Tue Sep 4 19:00:19 2001 From: goochj at cliu.org (Joseph Gooch) Date: Tue, 4 Sep 2001 19:00:19 -0400 Subject: [rt-users] problem sending OnTransaction email to AdminCc of ... In-Reply-To: <3B955D72.4590658A@amplified.com> Message-ID: <001c01c13595$6206da20$8c00000a@phboss> There's a setting in the config that tells it to use friendly to lines, or pretty to lines or something. Turn it off. The email should still go through ok to the proper people though. Joe Gooch > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of John Castillo > Sent: Tuesday, September 04, 2001 7:02 PM > To: rt-users at lists.fsck.com > Subject: [rt-users] problem sending OnTransaction email to AdminCc of > ... > > > > > > ---------- > > From: John Castillo[SMTP:JOHN.CASTILLO at AMPLIFIED.COM] > > Sent: Tuesday, September 04, 2001 7:02:10 PM > > To: rt-users at lists.fsck.com > > Subject: [rt-users] problem sending OnTransaction email > to AdminCc of ... > > Auto forwarded by a Rule > > > i haven't been able to get the "OnTranscation NotifyAdminCcs with > template Transaction" Scrip to work well. on a new ticket, ownership > change, status change, etc i expect AdminCcs to be notified of the > transaction but that doesn't happen... well that is right > AWAy at least. > > what happens is that a new file is created in /var/log/rt2 with a log > message of: > "RT::Action::Notify=HASH(0xa3c100c): Could not send mail for > RT::Transaction=HASH(0xa2b13d8)" > > root at the local machine also gets a email message similar to... > The original message was received at Tue, 4 Sep 2001 15:34:00 -0700 > from apache at localhost > > ----- The following addresses had permanent fatal errors ----- > 'AdminCc of amplified.com Ticket #15':; > > ----- Transcript of session follows ----- > 501 5.1.3 'AdminCc of amplified.com Ticket #15':;... List:; syntax > illegal for > recipient addresses > > in which the To: field of the email message is: > To: "'AdminCc of amplified.com Ticket #15'":; > > which looks to be the source of the problem. i've already defined two > users of the queue as AdminCc... weird part is they don't receive > anything until maybe a FULL HOUR after the first transcation on the > ticket was made.. then they get a flurry of them. HELP! any ideas? > > john castillo > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > From Rehan at nha.co.za Tue Sep 4 19:26:18 2001 From: Rehan at nha.co.za (Rehan van der Merwe) Date: Wed, 5 Sep 2001 01:26:18 +0200 Subject: [rt-users] Segmentation fault - mod_perl NOT DSO Message-ID: On a newly installed machine I installed apache with mod_perl NOT as a DSO. I still get segmentation faults with losing the css. Following is an excerpt from my errorlog. Note the "[error] [Mason] File does not exist..." before every group of segmentation faults. I did a search and could not find any file such as default.ida on my system. [Tue Sep 4 21:14:34 2001] [error] [Mason] File does not exist: /opt/rt2/WebRT/html/default.ida [Tue Sep 4 21:16:56 2001] [notice] child pid 2490 exit signal Segmentation fault (11) [Tue Sep 4 21:43:05 2001] [notice] child pid 2487 exit signal Segmentation fault (11) [Tue Sep 4 21:43:30 2001] [notice] child pid 2489 exit signal Segmentation fault (11) WebRT: Couldn't load queue '' ()[Tue Sep 4 22:28:41 2001] [notice] child pid 6966 exit signal Segmentation fault (11) [Tue Sep 4 22:45:33 2001] [notice] child pid 8657 exit signal Segmentation fault (11) [Tue Sep 4 22:46:25 2001] [notice] child pid 8334 exit signal Segmentation fault (11) [Tue Sep 4 22:46:25 2001] [notice] child pid 6973 exit signal Segmentation fault (11) [Tue Sep 4 22:53:42 2001] [error] [Mason] File does not exist: /opt/rt2/WebRT/html/webrt [Tue Sep 4 22:53:43 2001] [error] [Mason] File does not exist: /opt/rt2/WebRT/html/webrt [Tue Sep 4 23:08:01 2001] [notice] child pid 8042 exit signal Segmentation fault (11) Can anyone shed some litght on this. I am escpecially surprised, as I hoped the static install of mod_perl would help my css problems btw. I use RH 7.1, rt-2-0-6 Thanks in advance, Rehan van der Merwe From bchung at c2associates.net Tue Sep 4 19:22:57 2001 From: bchung at c2associates.net (Betty Chung) Date: Tue, 4 Sep 2001 16:22:57 -0700 Subject: [rt-users] tech not getting email Message-ID: <07d501c13598$884c56d0$4800a8c0@deskpro> Hi, Post a slip and assign to a tech. The tech do not get an email Anyone know how to fix this? How do you search the maillist? Thank you BC -------------- next part -------------- An HTML attachment was scrubbed... URL: From dave at toad.net Tue Sep 4 19:34:32 2001 From: dave at toad.net (David C. Troy) Date: Tue, 4 Sep 2001 19:34:32 -0400 (EDT) Subject: [rt-users] Segmentation fault - mod_perl NOT DSO In-Reply-To: Message-ID: Rehan, Two different problems. The default.ida is someone trying to exploit your machine with the Code Red virus... unrelated and irrelevant. The segfaults are caused by something in mod_perl/Apache/RT (probably the former two) and do seem to be related to the CSS problems described elsewhere on this list. Any further data you can contribute to this problem would be universally welcomed. Regards, Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Wed, 5 Sep 2001, Rehan van der Merwe wrote: > On a newly installed machine I installed apache with mod_perl NOT as a DSO. > I still get segmentation faults with losing the css. Following is an > excerpt from my errorlog. Note the "[error] [Mason] File does not exist..." > before every group of segmentation faults. I did a search and could not > find any file such as default.ida on my system. > > [Tue Sep 4 21:14:34 2001] [error] [Mason] File does not exist: > /opt/rt2/WebRT/html/default.ida > [Tue Sep 4 21:16:56 2001] [notice] child pid 2490 exit signal Segmentation > fault (11) > [Tue Sep 4 21:43:05 2001] [notice] child pid 2487 exit signal Segmentation > fault (11) > [Tue Sep 4 21:43:30 2001] [notice] child pid 2489 exit signal Segmentation > fault (11) > WebRT: Couldn't load queue '' ()[Tue Sep 4 22:28:41 2001] [notice] child > pid 6966 exit signal Segmentation fault (11) > [Tue Sep 4 22:45:33 2001] [notice] child pid 8657 exit signal Segmentation > fault (11) > [Tue Sep 4 22:46:25 2001] [notice] child pid 8334 exit signal Segmentation > fault (11) > [Tue Sep 4 22:46:25 2001] [notice] child pid 6973 exit signal Segmentation > fault (11) > [Tue Sep 4 22:53:42 2001] [error] [Mason] File does not exist: > /opt/rt2/WebRT/html/webrt > [Tue Sep 4 22:53:43 2001] [error] [Mason] File does not exist: > /opt/rt2/WebRT/html/webrt > [Tue Sep 4 23:08:01 2001] [notice] child pid 8042 exit signal Segmentation > fault (11) > > Can anyone shed some litght on this. > > I am escpecially surprised, as I hoped the static install of mod_perl would > help my css problems > > btw. I use RH 7.1, rt-2-0-6 > > Thanks in advance, > > Rehan van der Merwe > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From andrew at rwts.com.au Tue Sep 4 19:41:14 2001 From: andrew at rwts.com.au (Andrew Yager) Date: Wed, 5 Sep 2001 09:41:14 +1000 Subject: [rt-users] 2.0.6 - RT Error when replying/commenting on a ticket In-Reply-To: Message-ID: Check your config.pm file to make sure that it is all correct. Andrew On Wednesday, September 5, 2001, at 06:52 AM, John DeBerry wrote: > Hello! > > We've just upgraded to 2.0.6 (from 2.0.4) today. > > However, when we click 'Comment' or 'Reply' in a ticket, once we click > 'Submit', the following RT error appears: > > RT Error > No ticket specified > > Does anyone have any ideas as to what's causing this? Everything else > seems > to work okay. We can change other parts of the ticket. > > Thanks, > > John DeBerry > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > _________________ Andrew Yager Real World Technology Solutions Real People Real SolUtions? ph: (02) 9945 2567 fax: (02) 9945 2566 mob: 0405 15 2568 http://www.rwts.com.au/ _________________ From jesse at bestpractical.com Wed Sep 5 00:17:01 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 5 Sep 2001 00:17:01 -0400 Subject: [rt-users] [rt-announce] RT 2.0.6 - 'Parity' In-Reply-To: <20010904091456.B10228@mail.boston.com>; from srl@mail.boston.com on Tue, Sep 04, 2001 at 09:14:56AM -0400 References: <20010901184158.L7223@pallas.fsck.com> <20010904091456.B10228@mail.boston.com> Message-ID: <20010905001701.I7223@pallas.fsck.com> No. The nature of the change is that the "password" functionaliyt disappears in favor of just using external http auth. -j On Tue, Sep 04, 2001 at 09:14:56AM -0400, Shane Landrum wrote: > On Sat, Sep 01, 2001 at 06:41:58PM -0400, Jesse Vincent (jesse at bestpractical.com) wrote: > > RT 2.0.6 is out now. It's got spiffy new features and bugfixes. > > > > Added several of the most requested features: > > External HTTP Authentication > > I haven't yet installed this, but I'd like to know: can users still > change their passwords if I'm using external authentication? > > srl > -- > Shane Landrum (srl AT boston DOT com) Software Engineer, boston.com > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From andreas.kruthoff at softwired-inc.com Wed Sep 5 03:12:44 2001 From: andreas.kruthoff at softwired-inc.com (Andreas Kruthoff) Date: Wed, 05 Sep 2001 09:12:44 +0200 Subject: [rt-users] Multipart messages with web ui Message-ID: <3B95D06C.8010607@softwired-inc.com> Hi When I create a ticket with the web ui, it "becomes" a multipart message and is not displayed when I then "Reply" or "Comment" to this ticket. This behaviour is a bit bothering. Can this be changed? -andreas The message with its full header looks like this: MIME-Version: 1.0 X-Mailer: MIME-tools 5.411 (Entity 5.404) Subject: test Content-Type: multipart/mixed; boundary="----------=_999673574-21682-2" This is a multipart message Content-Type: text/plain Content-Disposition: inline Content-Transfer-Encoding: binary This is another test. Just ignore it. -andreas Content-Type: text/plain Content-Disposition: inline Content-Transfer-Encoding: binary From simon at onyx.net Wed Sep 5 04:07:16 2001 From: simon at onyx.net (Simon Woodward) Date: 05 Sep 2001 09:07:16 +0100 Subject: [rt-users] reopening tickets In-Reply-To: <999617230.1303.101.camel@brockrigg.onyx.net> References: <999617230.1303.101.camel@brockrigg.onyx.net> Message-ID: <999677236.1176.105.camel@brockrigg.onyx.net> None of the queues are allowing tickets to be reopened no matter how I try to do it ... and the annoying thing is I know I have got it to work before with similar permissions in past versions ... If anyone has any ideas or suggestions I would be very keen to hear from them Thanks, Simon. From derek.fage at foreshore.net Wed Sep 5 04:31:12 2001 From: derek.fage at foreshore.net (Derek Fage) Date: Wed, 5 Sep 2001 09:31:12 +0100 Subject: [rt-users] v2.0.6 Login screen version wrong Message-ID: Hi there, I've upgraded to v2.0.6, but my login screen still says RT 2.0.5_01 for Foreshore. I've looked in various files around the directory structure, and wherever VERSION is mentioned it is set to 2.0.6 Does anybody know where the Login version is stored to be changed? Regards, Derek... *************************************************************************************** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to hostmaster at foreshore.net From simon at onyx.net Wed Sep 5 05:26:09 2001 From: simon at onyx.net (Simon Woodward) Date: 05 Sep 2001 10:26:09 +0100 Subject: [rt-users] v2.0.6 Login screen version wrong In-Reply-To: References: Message-ID: <999681969.1303.120.camel@brockrigg.onyx.net> > Hi there, > > I've upgraded to v2.0.6, but my login screen still says RT 2.0.5_01 for > Foreshore. > > I've looked in various files around the directory structure, and wherever > VERSION is mentioned it is set to 2.0.6 > > Does anybody know where the Login version is stored to be changed? > > Regards, > > Derek... May be a silly question, and apologies if it is, but did you restart Apache ? Simon. From derek.fage at foreshore.net Wed Sep 5 05:38:48 2001 From: derek.fage at foreshore.net (Derek Fage) Date: Wed, 5 Sep 2001 10:38:48 +0100 Subject: [rt-users] v2.0.6 Login screen version wrong Message-ID: Restarting Apache sorted it. Many thanks to all who replied. Regards, Derek (who feels a bit like Homer Simpson at the moment - the expression "D-oh" springs to mind ) -----Original Message----- From: Simon Woodward [mailto:simon at onyx.net] Sent: 05 September 2001 10:26 To: Derek Fage Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] v2.0.6 Login screen version wrong > Hi there, > > I've upgraded to v2.0.6, but my login screen still says RT 2.0.5_01 for > Foreshore. > > I've looked in various files around the directory structure, and wherever > VERSION is mentioned it is set to 2.0.6 > > Does anybody know where the Login version is stored to be changed? > > Regards, > > Derek... May be a silly question, and apologies if it is, but did you restart Apache ? Simon. *************************************************************************************** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to hostmaster at foreshore.net From stock at cse.Buffalo.EDU Wed Sep 5 05:42:21 2001 From: stock at cse.Buffalo.EDU (Matthew D. Stock) Date: Wed, 5 Sep 2001 05:42:21 -0400 (EDT) Subject: [rt-users] v2.0.6 Login screen version wrong In-Reply-To: References: Message-ID: <15253.62333.828455.632755@perdix.cse.buffalo.edu> Derek Fage writes: > Hi there, > > I've upgraded to v2.0.6, but my login screen still says RT 2.0.5_01 for > Foreshore. I needed to go into rt/lib and do a make clean before running make upgrade. For some reason, it didn't want to rebuild the perl stuff when there was only the var change. I didn't have a chance to report this as a bug yet. -Matt From y.fitterer at ram.ac.uk Wed Sep 5 06:33:37 2001 From: y.fitterer at ram.ac.uk (Yan Fitterer) Date: Wed, 5 Sep 2001 11:33:37 +0100 Subject: [rt-users] tech not getting email In-Reply-To: <07d501c13598$884c56d0$4800a8c0@deskpro> Message-ID: <3B960D75.21716.55647F@localhost> All mailing operations are goverened by "scripts". You will need to setup a script to notify owner. Maybe on status change? (we don't do this here, so I haven't tested a suitable event). see http://www.fsck.com/projects/rt/lists.html for lists/doc/etc... Yan ---- On 4 Sep 2001, at 16:22, Betty Chung wrote: ---- > This is a multi-part message in MIME format. > > ------=_NextPart_000_07D2_01C1355D.DBD67460 > Content-Type: text/plain; > charset="iso-8859-1" > Content-Transfer-Encoding: quoted-printable > > > Hi, > > Post a slip and assign to a tech. The tech do not get an email=20 > > Anyone know how to fix this? > > > How do you search the maillist? > > > Thank you > BC > > ------=_NextPart_000_07D2_01C1355D.DBD67460 > Content-Type: text/html; > charset="iso-8859-1" > Content-Transfer-Encoding: quoted-printable > > > > http-equiv=3DContent-Type> > > > > >
 
>
Hi,
>
 
>
Post a slip and assign to a tech.  = > The tech do=20 > not get an email
>
 
>
Anyone know how to fix = > this?
>
 
>
 
>
How do you search the = > maillist?
>
 
>
 
>
Thank you
>
BC
> > ------=_NextPart_000_07D2_01C1355D.DBD67460-- > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- Yan Fitterer IT Manager, Royal Academy of Music E-mail : y.fitterer at ram.ac.uk Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364 From Rehan at nha.co.za Wed Sep 5 08:30:17 2001 From: Rehan at nha.co.za (Rehan van der Merwe) Date: Wed, 5 Sep 2001 14:30:17 +0200 Subject: [rt-users] suggestion for refresh options Message-ID: Just a suggestion: Would it not be better if the refresh options were moved to the "Preferences" Section of the site as opposed to the main screen? It seems a bit lost on the Start Page. Rehan van der Merwe From Rehan at nha.co.za Wed Sep 5 08:41:30 2001 From: Rehan at nha.co.za (Rehan van der Merwe) Date: Wed, 5 Sep 2001 14:41:30 +0200 Subject: [rt-users] Dead Ticket Bodies Message-ID: Hi all, When I kill a ticket, what actually happens? Is it merely a status-change, or is the ticket body actually truncated/changed/compressed with only basic ticket-data available as was the case in RT1? Thanks, Rehan van der Merwe From derek.fage at foreshore.net Wed Sep 5 08:43:18 2001 From: derek.fage at foreshore.net (Derek Fage) Date: Wed, 5 Sep 2001 13:43:18 +0100 Subject: [rt-users] suggestion for refresh options Message-ID: Here's another suggestion: When using autorefresh we should display when the next refresh will be. If you added this and moved the refresh options to a preferences section I think it would help in ensuring that if it says it is refreshing that it actually has. See http://demo.freshwater.com for an example of another web based application that uses autorefresh in this way. Derek... -----Original Message----- From: Rehan van der Merwe [mailto:Rehan at nha.co.za] Sent: 05 September 2001 13:30 To: Rt-Users (E-mail) Subject: [rt-users] suggestion for refresh options Just a suggestion: Would it not be better if the refresh options were moved to the "Preferences" Section of the site as opposed to the main screen? It seems a bit lost on the Start Page. Rehan van der Merwe _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users *************************************************************************************** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to hostmaster at foreshore.net From srl at mail.boston.com Wed Sep 5 09:09:51 2001 From: srl at mail.boston.com (Shane Landrum) Date: Wed, 5 Sep 2001 09:09:51 -0400 Subject: [rt-users] [rt-announce] RT 2.0.6 - 'Parity' In-Reply-To: <20010905001701.I7223@pallas.fsck.com>; from jesse@bestpractical.com on Wed, Sep 05, 2001 at 12:17:01AM -0400 References: <20010901184158.L7223@pallas.fsck.com> <20010904091456.B10228@mail.boston.com> <20010905001701.I7223@pallas.fsck.com> Message-ID: <20010905090951.B26953@mail.boston.com> On Wed, Sep 05, 2001 at 12:17:01AM -0400, Jesse Vincent (jesse at bestpractical.com) wrote: > No. The nature of the change is that the "password" functionaliyt disappears > in favor of just using external http auth. Ah, okay. In my case, external auth won't be suitable then, for reasons that are mostly political and business-process. We'll keep using internal auth then. Thanks. srl -- Shane Landrum (srl AT boston DOT com) Software Engineer, boston.com From jdeberry at townnews.com Wed Sep 5 09:28:55 2001 From: jdeberry at townnews.com (John DeBerry) Date: Wed, 5 Sep 2001 08:28:55 -0500 Subject: [rt-users] 2.0.6 - RT Error when replying/commenting on a ticket In-Reply-To: Message-ID: Everything seems to be fine in the config.pm fle. I've gone over it carefully, but perhaps I'm missing something. Does this sound like a file permissions problem? I'm hitting a brick wall. :) Both Requestors and Owners can reply to tickets sent to their email accounts just fine, and they get recorded. Tickets can be created by sending an email to the system as well. However, if we try to create a ticket using the Web interface or comment/reply to a ticket using the Web interface, it gives us the 'No ticket specified' error. Changing other parts of the ticket still works (e.g., status changes, owner changes). Does this help to narrow down the potential cause? John > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Andrew Yager > Sent: Tuesday, September 04, 2001 6:41 PM > To: John DeBerry > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] 2.0.6 - RT Error when replying/commenting on a > ticket > > > Check your config.pm file to make sure that it is all correct. > > Andrew > > On Wednesday, September 5, 2001, at 06:52 AM, John DeBerry wrote: > > > Hello! > > > > We've just upgraded to 2.0.6 (from 2.0.4) today. > > > > However, when we click 'Comment' or 'Reply' in a ticket, once we click > > 'Submit', the following RT error appears: > > > > RT Error > > No ticket specified > > > > Does anyone have any ideas as to what's causing this? Everything else > > seems > > to work okay. We can change other parts of the ticket. > > > > Thanks, > > > > John DeBerry From fergus at realise.com Wed Sep 5 09:42:10 2001 From: fergus at realise.com (Fergus Mount) Date: Wed, 05 Sep 2001 14:42:10 +0100 Subject: [rt-users] Upgrading trouble from 1.0 to 2.0 Message-ID: <3.0.6.32.20010905144210.01126550@newmail2.realise.com> Sorry if this is not very clear, but this is the first time I have posted to this list. I have got the latest version of RT, and I have successfully installed it. Every time I try and translate the existing database (v.1) to rt2 it comes up with the following error: 'openopen' is an invalid value for status main::MigrateTickets() called at import-1.0-to-2.0 line 72 I have checked the database and there is no entry with the status 'openopen'. The error occurs half way though the import-1.0-to-2.0 script, after it has imported users, and in the middle of importing the tickets. It seems to stop after ticket 148 but there is nothing discernibly wrong with that ticket. Has anyone else had any problems like this? Thanks From patrick at dreamtech.gr Wed Sep 5 10:16:20 2001 From: patrick at dreamtech.gr (Patrick De Muynck) Date: Wed, 5 Sep 2001 17:16:20 +0300 Subject: [rt-users] some RT2 features and questions Message-ID: <30AE52AC54CCD411AE460002B31FD03601512A@server.dreamtech.gr> Some questions which I couldn't answer from reading the docs : - using keywords in tickets Can I assign *values* to keywords or can I just add one or more *predefined* keywords to the ticket? The idea is for instance to have a keyword SerialNumber and assign a value to it. In case that assigning values is possible, can I input arbitratry values, or only can I only choose from a predefined list of values? - MIME and Greek font support (charset="iso-8859-7") Any caveats here? Can MIME incoming e-mail be handled or is there still some kind of "stripmime" trick needed? (see RT1 FAQ) - linking to other tickets I would like to link to other tickets in a non-hierarchical way, for example to tickets in which a similar problem was solved. Is it possible to refer/relate from one ticket to any arbitrary other ticket? - attachments I read there is support for attachments in RT2... how are they linked to tickets? Via "References" ? Thanks !!! Patrick De Muynck Dreamtech Information Systems, Athens/Greece -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Wed Sep 5 10:48:49 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 5 Sep 2001 10:48:49 -0400 Subject: [rt-users] Multipart messages with web ui In-Reply-To: <3B95D06C.8010607@softwired-inc.com>; from andreas.kruthoff@softwired-inc.com on Wed, Sep 05, 2001 at 09:12:44AM +0200 References: <3B95D06C.8010607@softwired-inc.com> Message-ID: <20010905104849.J7223@pallas.fsck.com> This should have been fixed in 2.0.6. Are you running 2.0.6? On Wed, Sep 05, 2001 at 09:12:44AM +0200, Andreas Kruthoff wrote: > Hi > > When I create a ticket with the web ui, it "becomes" a multipart message > and is not displayed when I then "Reply" or "Comment" to this ticket. > This behaviour is a bit bothering. Can this be changed? > > -andreas > > > > The message with its full header looks like this: > > > MIME-Version: 1.0 > X-Mailer: MIME-tools 5.411 (Entity 5.404) > Subject: test > Content-Type: multipart/mixed; boundary="----------=_999673574-21682-2" > > This is a multipart message > > Content-Type: text/plain > Content-Disposition: inline > Content-Transfer-Encoding: binary > > > This is another test. Just ignore it. > -andreas > > > > Content-Type: text/plain > Content-Disposition: inline > Content-Transfer-Encoding: binary > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From martin at schapendonk.org Wed Sep 5 10:59:09 2001 From: martin at schapendonk.org (Martin Schapendonk) Date: Wed, 5 Sep 2001 16:59:09 +0200 (CEST) Subject: [rt-users] Dead Ticket Bodies In-Reply-To: Message-ID: On Wed, 5 Sep 2001, Rehan van der Merwe wrote: # Is it merely a status-change, or is the ticket body actually # truncated/changed/compressed with only basic ticket-data available as was # the case in RT1? It is merely a status change. A few weeks ago someone on the list wrote a script to dispose of dead tickets, but I can't find that email anymore. Maybe you could search the archive. Martin -- Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 Student Information Systems and Management at Tilburg University From jdeberry at townnews.com Wed Sep 5 10:59:47 2001 From: jdeberry at townnews.com (John DeBerry) Date: Wed, 5 Sep 2001 09:59:47 -0500 Subject: [rt-users] 2.0.6 - RT Error when replying/commenting on a ticket In-Reply-To: Message-ID: Note: as far as ownership/permissions, I've run 'make fixperms' to make sure everything is set correctly, so... maybe it's something else...? > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of John DeBerry > Sent: Wednesday, September 05, 2001 8:29 AM > To: rt-users at lists.fsck.com > Subject: RE: [rt-users] 2.0.6 - RT Error when replying/commenting on a > ticket > > > Everything seems to be fine in the config.pm fle. I've gone over it > carefully, but perhaps I'm missing something. > > Does this sound like a file permissions problem? I'm hitting a brick wall. > :) > > Both Requestors and Owners can reply to tickets sent to their > email accounts > just fine, and they get recorded. Tickets can be created by sending an > email to the system as well. However, if we try to create a > ticket using the > Web interface or comment/reply to a ticket using the Web > interface, it gives > us the 'No ticket specified' error. Changing other parts of the > ticket still > works (e.g., status changes, owner changes). > > Does this help to narrow down the potential cause? > > John > > > -----Original Message----- > > From: rt-users-admin at lists.fsck.com > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Andrew Yager > > Sent: Tuesday, September 04, 2001 6:41 PM > > To: John DeBerry > > Cc: rt-users at lists.fsck.com > > Subject: Re: [rt-users] 2.0.6 - RT Error when replying/commenting on a > > ticket > > > > > > Check your config.pm file to make sure that it is all correct. > > > > Andrew > > > > On Wednesday, September 5, 2001, at 06:52 AM, John DeBerry wrote: > > > > > Hello! > > > > > > We've just upgraded to 2.0.6 (from 2.0.4) today. > > > > > > However, when we click 'Comment' or 'Reply' in a ticket, once we click > > > 'Submit', the following RT error appears: > > > > > > RT Error > > > No ticket specified > > > > > > Does anyone have any ideas as to what's causing this? Everything else > > > seems > > > to work okay. We can change other parts of the ticket. > > > > > > Thanks, > > > > > > John DeBerry > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From jesse at bestpractical.com Wed Sep 5 11:13:56 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 5 Sep 2001 11:13:56 -0400 Subject: [rt-users] 2.0.6 - RT Error when replying/commenting on a ticket In-Reply-To: ; from jdeberry@townnews.com on Wed, Sep 05, 2001 at 09:59:47AM -0500 References: Message-ID: <20010905111356.O7223@pallas.fsck.com> Are you up to date on CGI and HTML::Mason? (Try upgrading to RT's current recommended versions with make fixdeps. failing that, Try upgrading to the latest in CPAN) On Wed, Sep 05, 2001 at 09:59:47AM -0500, John DeBerry wrote: > Note: as far as ownership/permissions, I've run 'make fixperms' to make sure > everything is set correctly, so... maybe it's something else...? > > > -----Original Message----- > > From: rt-users-admin at lists.fsck.com > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of John DeBerry > > Sent: Wednesday, September 05, 2001 8:29 AM > > To: rt-users at lists.fsck.com > > Subject: RE: [rt-users] 2.0.6 - RT Error when replying/commenting on a > > ticket > > > > > > Everything seems to be fine in the config.pm fle. I've gone over it > > carefully, but perhaps I'm missing something. > > > > Does this sound like a file permissions problem? I'm hitting a brick wall. > > :) > > > > Both Requestors and Owners can reply to tickets sent to their > > email accounts > > just fine, and they get recorded. Tickets can be created by sending an > > email to the system as well. However, if we try to create a > > ticket using the > > Web interface or comment/reply to a ticket using the Web > > interface, it gives > > us the 'No ticket specified' error. Changing other parts of the > > ticket still > > works (e.g., status changes, owner changes). > > > > Does this help to narrow down the potential cause? > > > > John > > > > > -----Original Message----- > > > From: rt-users-admin at lists.fsck.com > > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Andrew Yager > > > Sent: Tuesday, September 04, 2001 6:41 PM > > > To: John DeBerry > > > Cc: rt-users at lists.fsck.com > > > Subject: Re: [rt-users] 2.0.6 - RT Error when replying/commenting on a > > > ticket > > > > > > > > > Check your config.pm file to make sure that it is all correct. > > > > > > Andrew > > > > > > On Wednesday, September 5, 2001, at 06:52 AM, John DeBerry wrote: > > > > > > > Hello! > > > > > > > > We've just upgraded to 2.0.6 (from 2.0.4) today. > > > > > > > > However, when we click 'Comment' or 'Reply' in a ticket, once we click > > > > 'Submit', the following RT error appears: > > > > > > > > RT Error > > > > No ticket specified > > > > > > > > Does anyone have any ideas as to what's causing this? Everything else > > > > seems > > > > to work okay. We can change other parts of the ticket. > > > > > > > > Thanks, > > > > > > > > John DeBerry > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From derek.fage at foreshore.net Wed Sep 5 11:14:51 2001 From: derek.fage at foreshore.net (Derek Fage) Date: Wed, 5 Sep 2001 16:14:51 +0100 Subject: [rt-users] Dead Ticket Bodies Message-ID: Hi there, Things are going quite well, but have come up with a couple of mail related problems. Correspondence Address ================== We have modified our Queue configurations so that our emails come from the primary domain as opposed to the server (ie instead of coming from support at linuxdev.foreshore.net thy come from support at foreshore.net All works great in this case, however we have some other queues that we want to change the correspondence address so that they instead of coming from say test at linuxdev.foreshore.net we want them to come from test at rt.foreshore.net (rt.foreshore.net is a CNAME for linuxdev.foreshore.net). When we make this change to the queue configuration, the email always comes from test at linuxdev.foreshore.net To: Field a bit strange ================ When we used to send an email to support at foreshore.net the To: field used to say: To: support at foreshore.net After the upgrade it now says: To: "'support at foreshore.net'" Does anybody have any suggestions about how to resolve either of these problems? Regards, Derek... *************************************************************************************** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to hostmaster at foreshore.net From andreas.kruthoff at softwired-inc.com Wed Sep 5 11:28:57 2001 From: andreas.kruthoff at softwired-inc.com (Andreas Kruthoff) Date: Wed, 05 Sep 2001 17:28:57 +0200 Subject: [rt-users] Multipart messages with web ui References: <3B95D06C.8010607@softwired-inc.com> <20010905104849.J7223@pallas.fsck.com> Message-ID: <3B9644B9.2040405@softwired-inc.com> It works well with 2.0.6 thanks! -andreas Jesse Vincent wrote: > This should have been fixed in 2.0.6. Are you running 2.0.6? > > > On Wed, Sep 05, 2001 at 09:12:44AM +0200, Andreas Kruthoff wrote: > >>Hi >> >>When I create a ticket with the web ui, it "becomes" a multipart message >>and is not displayed when I then "Reply" or "Comment" to this ticket. >>This behaviour is a bit bothering. Can this be changed? >> >>-andreas >> >> >> >>The message with its full header looks like this: >> >> >>MIME-Version: 1.0 >>X-Mailer: MIME-tools 5.411 (Entity 5.404) >>Subject: test >>Content-Type: multipart/mixed; boundary="----------=_999673574-21682-2" >> >>This is a multipart message >> >>Content-Type: text/plain >>Content-Disposition: inline >>Content-Transfer-Encoding: binary >> >> >>This is another test. Just ignore it. >>-andreas >> >> >> >>Content-Type: text/plain >>Content-Disposition: inline >>Content-Transfer-Encoding: binary >> >> >> >> >>_______________________________________________ >>rt-users mailing list >>rt-users at lists.fsck.com >>http://lists.fsck.com/mailman/listinfo/rt-users >> >> > From jdeberry at townnews.com Wed Sep 5 11:28:56 2001 From: jdeberry at townnews.com (John DeBerry) Date: Wed, 5 Sep 2001 10:28:56 -0500 Subject: [rt-users] 2.0.6 - RT Error when replying/commenting on a ticket In-Reply-To: <20010905111356.O7223@pallas.fsck.com> Message-ID: Righto. 'make fixdeps' comes up with everything found. It looks like I'm up to date on everything. > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent > Sent: Wednesday, September 05, 2001 10:14 AM > To: John DeBerry > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] 2.0.6 - RT Error when replying/commenting on a > ticket > > > Are you up to date on CGI and HTML::Mason? (Try upgrading to > RT's current recommended versions with make fixdeps. failing > that, Try upgrading to the latest in > CPAN) > > > On Wed, Sep 05, 2001 at 09:59:47AM -0500, John DeBerry wrote: > > Note: as far as ownership/permissions, I've run 'make fixperms' > to make sure > > everything is set correctly, so... maybe it's something else...? > > > > > -----Original Message----- > > > From: rt-users-admin at lists.fsck.com > > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of John DeBerry > > > Sent: Wednesday, September 05, 2001 8:29 AM > > > To: rt-users at lists.fsck.com > > > Subject: RE: [rt-users] 2.0.6 - RT Error when replying/commenting on a > > > ticket > > > > > > > > > Everything seems to be fine in the config.pm fle. I've gone over it > > > carefully, but perhaps I'm missing something. > > > > > > Does this sound like a file permissions problem? I'm hitting > a brick wall. > > > :) > > > > > > Both Requestors and Owners can reply to tickets sent to their > > > email accounts > > > just fine, and they get recorded. Tickets can be created by > sending an > > > email to the system as well. However, if we try to create a > > > ticket using the > > > Web interface or comment/reply to a ticket using the Web > > > interface, it gives > > > us the 'No ticket specified' error. Changing other parts of the > > > ticket still > > > works (e.g., status changes, owner changes). > > > > > > Does this help to narrow down the potential cause? > > > > > > John > > > > > > > -----Original Message----- > > > > From: rt-users-admin at lists.fsck.com > > > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Andrew Yager > > > > Sent: Tuesday, September 04, 2001 6:41 PM > > > > To: John DeBerry > > > > Cc: rt-users at lists.fsck.com > > > > Subject: Re: [rt-users] 2.0.6 - RT Error when > replying/commenting on a > > > > ticket > > > > > > > > > > > > Check your config.pm file to make sure that it is all correct. > > > > > > > > Andrew > > > > > > > > On Wednesday, September 5, 2001, at 06:52 AM, John DeBerry wrote: > > > > > > > > > Hello! > > > > > > > > > > We've just upgraded to 2.0.6 (from 2.0.4) today. > > > > > > > > > > However, when we click 'Comment' or 'Reply' in a ticket, > once we click > > > > > 'Submit', the following RT error appears: > > > > > > > > > > RT Error > > > > > No ticket specified > > > > > > > > > > Does anyone have any ideas as to what's causing this? > Everything else > > > > > seems > > > > > to work okay. We can change other parts of the ticket. > > > > > > > > > > Thanks, > > > > > > > > > > John DeBerry > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From jesse at bestpractical.com Wed Sep 5 11:31:51 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 5 Sep 2001 11:31:51 -0400 Subject: [rt-users] 2.0.6 - RT Error when replying/commenting on a ticket In-Reply-To: ; from jdeberry@townnews.com on Wed, Sep 05, 2001 at 10:28:56AM -0500 References: <20010905111356.O7223@pallas.fsck.com> Message-ID: <20010905113151.Q7223@pallas.fsck.com> No. fixdeps does not require the latest versions in CPAN. it requires versions that I've tested to work. Go install the latest CGI and HTML::Mason from CPAN On Wed, Sep 05, 2001 at 10:28:56AM -0500, John DeBerry wrote: > Righto. 'make fixdeps' comes up with everything found. It looks like I'm up > to date on everything. > > > -----Original Message----- > > From: rt-users-admin at lists.fsck.com > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent > > Sent: Wednesday, September 05, 2001 10:14 AM > > To: John DeBerry > > Cc: rt-users at lists.fsck.com > > Subject: Re: [rt-users] 2.0.6 - RT Error when replying/commenting on a > > ticket > > > > > > Are you up to date on CGI and HTML::Mason? (Try upgrading to > > RT's current recommended versions with make fixdeps. failing > > that, Try upgrading to the latest in > > CPAN) > > > > > > On Wed, Sep 05, 2001 at 09:59:47AM -0500, John DeBerry wrote: > > > Note: as far as ownership/permissions, I've run 'make fixperms' > > to make sure > > > everything is set correctly, so... maybe it's something else...? > > > > > > > -----Original Message----- > > > > From: rt-users-admin at lists.fsck.com > > > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of John DeBerry > > > > Sent: Wednesday, September 05, 2001 8:29 AM > > > > To: rt-users at lists.fsck.com > > > > Subject: RE: [rt-users] 2.0.6 - RT Error when replying/commenting on a > > > > ticket > > > > > > > > > > > > Everything seems to be fine in the config.pm fle. I've gone over it > > > > carefully, but perhaps I'm missing something. > > > > > > > > Does this sound like a file permissions problem? I'm hitting > > a brick wall. > > > > :) > > > > > > > > Both Requestors and Owners can reply to tickets sent to their > > > > email accounts > > > > just fine, and they get recorded. Tickets can be created by > > sending an > > > > email to the system as well. However, if we try to create a > > > > ticket using the > > > > Web interface or comment/reply to a ticket using the Web > > > > interface, it gives > > > > us the 'No ticket specified' error. Changing other parts of the > > > > ticket still > > > > works (e.g., status changes, owner changes). > > > > > > > > Does this help to narrow down the potential cause? > > > > > > > > John > > > > > > > > > -----Original Message----- > > > > > From: rt-users-admin at lists.fsck.com > > > > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Andrew Yager > > > > > Sent: Tuesday, September 04, 2001 6:41 PM > > > > > To: John DeBerry > > > > > Cc: rt-users at lists.fsck.com > > > > > Subject: Re: [rt-users] 2.0.6 - RT Error when > > replying/commenting on a > > > > > ticket > > > > > > > > > > > > > > > Check your config.pm file to make sure that it is all correct. > > > > > > > > > > Andrew > > > > > > > > > > On Wednesday, September 5, 2001, at 06:52 AM, John DeBerry wrote: > > > > > > > > > > > Hello! > > > > > > > > > > > > We've just upgraded to 2.0.6 (from 2.0.4) today. > > > > > > > > > > > > However, when we click 'Comment' or 'Reply' in a ticket, > > once we click > > > > > > 'Submit', the following RT error appears: > > > > > > > > > > > > RT Error > > > > > > No ticket specified > > > > > > > > > > > > Does anyone have any ideas as to what's causing this? > > Everything else > > > > > > seems > > > > > > to work okay. We can change other parts of the ticket. > > > > > > > > > > > > Thanks, > > > > > > > > > > > > John DeBerry > > > > > > > > > > > > _______________________________________________ > > > > rt-users mailing list > > > > rt-users at lists.fsck.com > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From fergus at realise.com Wed Sep 5 12:27:23 2001 From: fergus at realise.com (Fergus Mount) Date: Wed, 5 Sep 2001 17:27:23 +0100 Subject: [rt-users] Error using SelfService Message-ID: I am getting this error when using the self service area of RT2 I have 2.0.6, and I have tried with different user, but everytime I get this error. A user can create a ticket in the standard WebUI and it works fine. I checked to see if the dependencies are up to date and they are fine according to 'make testdeps'. Thanks here is the error: Mason error component stack: /SelfService/Display.html [standard] /autohandler [standard] code stack: : /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:52 raw_error raw error: error while executing /SelfService/Display.html [standard]: Undefined subroutine &HTML::Mason::Commands::MakeMIMEEntity called at /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44, line 41. HTML::Mason::Interp::__ANON__('Undefined subroutine &HTML::Mason::Commands::MakeMIMEEntity call...') called at /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44 HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', 'Queue', 1, ...) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8ceb40 c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', 'Queue', ...) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b 28)', 'HTML::Mason::Component::FileBased=HASH(0x8ceb40c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', ...) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316 HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x 8dc9b28)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler line 52 HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', 'Queue', 1, ...) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861660 c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', 'Queue', ...) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b 28)', 'HASH(0x8dc6d5c)', 'HTML::Mason::Component::FileBased=HASH(0x861660c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', ...) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b 28)', '/SelfService/Display.html', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', ...) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914 HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS H(0x8b451f4)', 'Apache=SCALAR(0x8ce6688)', 'HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b28)', undef) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH( 0x8b451f4)', 'Apache=SCALAR(0x8ce6688)') called at /usr/local/rt2/bin/webmux.pl line 158 RT::Mason::handler('Apache=SCALAR(0x8ce6688)') called at /dev/null line 0 eval {...} called at /dev/null line 0 ---------------------------------------------------------------- Fergus Mount Systems Support 0131 476 6000 Realise Ltd fergus at realise.com www.realise.com __________________________________________________ This electronic message contains information from Realise which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone on 0131 476 6000 and delete the material from your computer. -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Wed Sep 5 12:33:20 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 5 Sep 2001 12:33:20 -0400 Subject: [rt-users] Error using SelfService In-Reply-To: ; from fergus@realise.com on Wed, Sep 05, 2001 at 05:27:23PM +0100 References: Message-ID: <20010905123320.S7223@pallas.fsck.com> have you stopped and started apache since upgrading to 2.0.6? On Wed, Sep 05, 2001 at 05:27:23PM +0100, Fergus Mount wrote: > I am getting this error when using the self service area of RT2 I have > 2.0.6, and I have tried with different user, but everytime I get this error. > A user can create a ticket in the standard WebUI and it works fine. I > checked to see if the dependencies are up to date and they are fine > according to 'make testdeps'. > > Thanks > > here is the error: > > Mason error > > > component stack: /SelfService/Display.html [standard] > /autohandler [standard] > > code stack: : > /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:52 > > > > raw_error > > > > > > > raw error: > > > > > > > error while executing /SelfService/Display.html [standard]: > Undefined subroutine &HTML::Mason::Commands::MakeMIMEEntity called at > /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44, > line 41. > HTML::Mason::Interp::__ANON__('Undefined subroutine > &HTML::Mason::Commands::MakeMIMEEntity call...') called at > /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44 > HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc', > '', 'Subject', 'Test', 'Queue', 1, ...) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8ceb40 > c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', > 'Queue', ...) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b > 28)', 'HTML::Mason::Component::FileBased=HASH(0x8ceb40c)', 'Requestors', > 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', ...) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316 > HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x > 8dc9b28)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler line > 52 > HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc', > '', 'Subject', 'Test', 'Queue', 1, ...) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861660 > c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', > 'Queue', ...) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b > 28)', 'HASH(0x8dc6d5c)', > 'HTML::Mason::Component::FileBased=HASH(0x861660c)', 'Requestors', > 'fergus at realise.com', 'Cc', '', 'Subject', ...) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b > 28)', '/SelfService/Display.html', 'Requestors', 'fergus at realise.com', 'Cc', > '', 'Subject', 'Test', ...) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914 > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS > H(0x8b451f4)', 'Apache=SCALAR(0x8ce6688)', > 'HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b28)', undef) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH( > 0x8b451f4)', 'Apache=SCALAR(0x8ce6688)') called at > /usr/local/rt2/bin/webmux.pl line 158 > RT::Mason::handler('Apache=SCALAR(0x8ce6688)') called at /dev/null line 0 > eval {...} called at /dev/null line 0 > > > ---------------------------------------------------------------- > Fergus Mount Systems Support > 0131 476 6000 Realise Ltd > fergus at realise.com www.realise.com > > > > __________________________________________________ > This electronic message contains information from Realise which may be > privileged and confidential. The information is intended to be for the use > of the individual(s) or entity named above. If you are not the intended > recipient, be aware that any disclosure, copying, distribution or use of the > contents of this information is prohibited. If you have received this > electronic message in error, please notify us by telephone on 0131 476 6000 > and delete the material from your computer. -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From pawal at blipp.com Wed Sep 5 12:33:25 2001 From: pawal at blipp.com (Patrik Wallstrom) Date: Wed, 5 Sep 2001 18:33:25 +0200 (CEST) Subject: [rt-users] user passwords Message-ID: Are the user passwords compatible with my /etc/passwd passwords? I am writing a simple script to synchronize my rt-users with an ldap store that has my unix passwords. Trivial, but not so trivial if the passwords are not compatible. :) -- patrik wallstrom | f o o d f i g h t tel: +46-8-6188428 | s t o c k h o l m gsm: +46-709580442 | - - - - - - - - - From fergus at realise.com Wed Sep 5 12:49:49 2001 From: fergus at realise.com (Fergus Mount) Date: Wed, 5 Sep 2001 17:49:49 +0100 Subject: [rt-users] Error using SelfService Message-ID: Yes I have, but it makes no difference. Also it seems to be coming up with another error when you try and take or display a ticket in the normal WebUI: component stack: /Ticket/Elements/ShowTransaction [standard] /Ticket/Elements/ShowHistory [standard] /Ticket/Display.html [standard] /autohandler [standard] code stack: /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction:79 /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory:29 /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html:124 /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:66 raw_error raw error: error while executing /Ticket/Elements/ShowTransaction [standard]: RT::Attachment::Parent Unimplemented in HTML::Mason::Commands. (/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction line 79) HTML::Mason::Interp::__ANON__('RT::Attachment::Parent Unimplemented in HTML::Mason::Commands. (...') called at /usr/local/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 454 DBIx::SearchBuilder::Record::AUTOLOAD('RT::Attachment=HASH(0x8cd4868)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction line 79 HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, 'Collapsed', 0) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d3c50 0)', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, 'Collapsed', ...) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957 c4)', 'ShowTransaction', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, ...) called at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory line 29 HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0, 'ShowHeaders', undef) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d1e16 8)', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0, 'ShowHeaders', undef) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957 c4)', '/Ticket/Elements/ShowHistory', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0, 'ShowHeaders', undef) called at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html line 124 HTML::Mason::Commands::__ANON__('id', 2) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8c5244 c)', 'id', 2) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957 c4)', 'HTML::Mason::Component::FileBased=HASH(0x8c5244c)', 'id', 2) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316 HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x 8d957c4)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler line 66 HTML::Mason::Commands::__ANON__('id', 2) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861734 4)', 'id', 2) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957 c4)', 'HASH(0x8da29dc)', 'HTML::Mason::Component::FileBased=HASH(0x8617344)', 'id', 2) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8d957 c4)', '/Ticket/Display.html', 'id', 2) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914 HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS H(0x8b451f4)', 'Apache=SCALAR(0x8c5f758)', 'HTML::Mason::Request::ApacheHandler=HASH(0x8d957c4)', undef) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH( 0x8b451f4)', 'Apache=SCALAR(0x8c5f758)') called at /usr/local/rt2/bin/webmux.pl line 158 RT::Mason::handler('Apache=SCALAR(0x8c5f758)') called at /dev/null line 0 eval {...} called at /dev/null line 0 -----Original Message----- From: Jesse Vincent [mailto:jesse at bestpractical.com] Sent: 05 September 2001 17:33 To: Fergus Mount Cc: rt-users at fsck.com Subject: Re: [rt-users] Error using SelfService have you stopped and started apache since upgrading to 2.0.6? On Wed, Sep 05, 2001 at 05:27:23PM +0100, Fergus Mount wrote: > I am getting this error when using the self service area of RT2 I have > 2.0.6, and I have tried with different user, but everytime I get this error. > A user can create a ticket in the standard WebUI and it works fine. I > checked to see if the dependencies are up to date and they are fine > according to 'make testdeps'. > > Thanks > > here is the error: > > Mason error > > > component stack: /SelfService/Display.html [standard] > /autohandler [standard] > > code stack: : > /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:52 > > > > raw_error > > > > > > > raw error: > > > > > > > error while executing /SelfService/Display.html [standard]: > Undefined subroutine &HTML::Mason::Commands::MakeMIMEEntity called at > /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44, > line 41. > HTML::Mason::Interp::__ANON__('Undefined subroutine > &HTML::Mason::Commands::MakeMIMEEntity call...') called at > /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44 > HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc', > '', 'Subject', 'Test', 'Queue', 1, ...) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8ceb40 > c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', > 'Queue', ...) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b > 28)', 'HTML::Mason::Component::FileBased=HASH(0x8ceb40c)', 'Requestors', > 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', ...) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316 > HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x > 8dc9b28)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler line > 52 > HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc', > '', 'Subject', 'Test', 'Queue', 1, ...) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861660 > c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', > 'Queue', ...) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b > 28)', 'HASH(0x8dc6d5c)', > 'HTML::Mason::Component::FileBased=HASH(0x861660c)', 'Requestors', > 'fergus at realise.com', 'Cc', '', 'Subject', ...) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b > 28)', '/SelfService/Display.html', 'Requestors', 'fergus at realise.com', 'Cc', > '', 'Subject', 'Test', ...) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914 > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS > H(0x8b451f4)', 'Apache=SCALAR(0x8ce6688)', > 'HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b28)', undef) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH( > 0x8b451f4)', 'Apache=SCALAR(0x8ce6688)') called at > /usr/local/rt2/bin/webmux.pl line 158 > RT::Mason::handler('Apache=SCALAR(0x8ce6688)') called at /dev/null line 0 > eval {...} called at /dev/null line 0 > > > ---------------------------------------------------------------- > Fergus Mount Systems Support > 0131 476 6000 Realise Ltd > fergus at realise.com www.realise.com > > > > __________________________________________________ > This electronic message contains information from Realise which may be > privileged and confidential. The information is intended to be for the use > of the individual(s) or entity named above. If you are not the intended > recipient, be aware that any disclosure, copying, distribution or use of the > contents of this information is prohibited. If you have received this > electronic message in error, please notify us by telephone on 0131 476 6000 > and delete the material from your computer. -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users __________________________________________________ This electronic message contains information from Realise which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone on 0131 476 6000 and delete the material from your computer. -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Wed Sep 5 12:46:48 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 5 Sep 2001 12:46:48 -0400 Subject: [rt-users] Error using SelfService In-Reply-To: ; from fergus@realise.com on Wed, Sep 05, 2001 at 05:49:49PM +0100 References: Message-ID: <20010905124648.V7223@pallas.fsck.com> It looks like you've screwed up your libraries somehow. you might want to try a reinstall On Wed, Sep 05, 2001 at 05:49:49PM +0100, Fergus Mount wrote: > Yes I have, but it makes no difference. > > Also it seems to be coming up with another error when you try and take or > display a ticket in the normal WebUI: > > component stack: /Ticket/Elements/ShowTransaction [standard] > /Ticket/Elements/ShowHistory [standard] > /Ticket/Display.html [standard] > /autohandler [standard] > > code stack: > /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction:79 > /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory:29 > /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html:124 > /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:66 > > > > raw_error > > > > > > raw error: > > > > > > error while executing /Ticket/Elements/ShowTransaction [standard]: > RT::Attachment::Parent Unimplemented in HTML::Mason::Commands. > (/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction line > 79) > HTML::Mason::Interp::__ANON__('RT::Attachment::Parent Unimplemented in > HTML::Mason::Commands. (...') called at > /usr/local/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 454 > DBIx::SearchBuilder::Record::AUTOLOAD('RT::Attachment=HASH(0x8cd4868)') > called at > /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction line > 79 > HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8c60520)', > 'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, > 'Collapsed', 0) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d3c50 > 0)', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Transaction', > 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, 'Collapsed', ...) > called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line > 653 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957 > c4)', 'ShowTransaction', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', > 'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, ...) > called at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory > line 29 > HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8c60520)', > 'Collapsed', 0, 'ShowHeaders', undef) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d1e16 > 8)', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0, 'ShowHeaders', > undef) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > line 653 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957 > c4)', '/Ticket/Elements/ShowHistory', 'Ticket', > 'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0, 'ShowHeaders', undef) called > at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html line 124 > HTML::Mason::Commands::__ANON__('id', 2) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8c5244 > c)', 'id', 2) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957 > c4)', 'HTML::Mason::Component::FileBased=HASH(0x8c5244c)', 'id', 2) called > at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316 > HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x > 8d957c4)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler line > 66 > HTML::Mason::Commands::__ANON__('id', 2) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861734 > 4)', 'id', 2) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957 > c4)', 'HASH(0x8da29dc)', > 'HTML::Mason::Component::FileBased=HASH(0x8617344)', 'id', 2) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8d957 > c4)', '/Ticket/Display.html', 'id', 2) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914 > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS > H(0x8b451f4)', 'Apache=SCALAR(0x8c5f758)', > 'HTML::Mason::Request::ApacheHandler=HASH(0x8d957c4)', undef) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH( > 0x8b451f4)', 'Apache=SCALAR(0x8c5f758)') called at > /usr/local/rt2/bin/webmux.pl line 158 > RT::Mason::handler('Apache=SCALAR(0x8c5f758)') called at /dev/null line 0 > eval {...} called at /dev/null line 0 > > -----Original Message----- > From: Jesse Vincent [mailto:jesse at bestpractical.com] > Sent: 05 September 2001 17:33 > To: Fergus Mount > Cc: rt-users at fsck.com > Subject: Re: [rt-users] Error using SelfService > > > have you stopped and started apache since upgrading to 2.0.6? > > > On Wed, Sep 05, 2001 at 05:27:23PM +0100, Fergus Mount wrote: > > I am getting this error when using the self service area of RT2 I have > > 2.0.6, and I have tried with different user, but everytime I get this > error. > > A user can create a ticket in the standard WebUI and it works fine. I > > checked to see if the dependencies are up to date and they are fine > > according to 'make testdeps'. > > > > Thanks > > > > here is the error: > > > > Mason error > > > > > > component stack: /SelfService/Display.html [standard] > > /autohandler [standard] > > > > code stack: : > > /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:52 > > > > > > > > raw_error > > > > > > > > > > > > > > raw error: > > > > > > > > > > > > > > error while executing /SelfService/Display.html [standard]: > > Undefined subroutine &HTML::Mason::Commands::MakeMIMEEntity called at > > /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44, > > line 41. > > HTML::Mason::Interp::__ANON__('Undefined subroutine > > &HTML::Mason::Commands::MakeMIMEEntity call...') called at > > /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44 > > HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc', > > '', 'Subject', 'Test', 'Queue', 1, ...) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8ceb40 > > c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', > > 'Queue', ...) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > > eval {...} called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b > > 28)', 'HTML::Mason::Component::FileBased=HASH(0x8ceb40c)', 'Requestors', > > 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', ...) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316 > > > HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x > > 8dc9b28)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler > line > > 52 > > HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc', > > '', 'Subject', 'Test', 'Queue', 1, ...) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861660 > > c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', > > 'Queue', ...) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > > eval {...} called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b > > 28)', 'HASH(0x8dc6d5c)', > > 'HTML::Mason::Component::FileBased=HASH(0x861660c)', 'Requestors', > > 'fergus at realise.com', 'Cc', '', 'Subject', ...) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 > > eval {...} called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 > > > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b > > 28)', '/SelfService/Display.html', 'Requestors', 'fergus at realise.com', > 'Cc', > > '', 'Subject', 'Test', ...) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914 > > > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS > > H(0x8b451f4)', 'Apache=SCALAR(0x8ce6688)', > > 'HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b28)', undef) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 > > eval {...} called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 > > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH( > > 0x8b451f4)', 'Apache=SCALAR(0x8ce6688)') called at > > /usr/local/rt2/bin/webmux.pl line 158 > > RT::Mason::handler('Apache=SCALAR(0x8ce6688)') called at /dev/null line 0 > > eval {...} called at /dev/null line 0 > > > > > > ---------------------------------------------------------------- > > Fergus Mount Systems Support > > 0131 476 6000 Realise Ltd > > fergus at realise.com www.realise.com > > > > > > > > __________________________________________________ > > This electronic message contains information from Realise which may be > > privileged and confidential. The information is intended to be for the > use > > of the individual(s) or entity named above. If you are not the intended > > recipient, be aware that any disclosure, copying, distribution or use of > the > > contents of this information is prohibited. If you have received this > > electronic message in error, please notify us by telephone on 0131 476 > 6000 > > and delete the material from your computer. > > -- > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > __________________________________________________ > This electronic message contains information from Realise which may be > privileged and confidential. The information is intended to be for the use > of the individual(s) or entity named above. If you are not the intended > recipient, be aware that any disclosure, copying, distribution or use of the > contents of this information is prohibited. If you have received this > electronic message in error, please notify us by telephone on 0131 476 6000 > and delete the material from your computer. -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Wed Sep 5 12:47:46 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 5 Sep 2001 12:47:46 -0400 Subject: [rt-users] user passwords In-Reply-To: ; from pawal@blipp.com on Wed, Sep 05, 2001 at 06:33:25PM +0200 References: Message-ID: <20010905124746.W7223@pallas.fsck.com> Instead, why not use RT 2.0.6's external authentication feature and apache authentication handler that uses your ldap data store? On Wed, Sep 05, 2001 at 06:33:25PM +0200, Patrik Wallstrom wrote: > > Are the user passwords compatible with my /etc/passwd passwords? > I am writing a simple script to synchronize my rt-users with an ldap store > that has my unix passwords. Trivial, but not so trivial if the passwords > are not compatible. :) > > -- > patrik wallstrom | f o o d f i g h t > tel: +46-8-6188428 | s t o c k h o l m > gsm: +46-709580442 | - - - - - - - - - > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From fergus at realise.com Wed Sep 5 12:53:47 2001 From: fergus at realise.com (Fergus Mount) Date: Wed, 5 Sep 2001 17:53:47 +0100 Subject: [rt-users] Error using SelfService Message-ID: Ok I will give it a go. Thanks for your help -----Original Message----- From: Jesse Vincent [mailto:jesse at bestpractical.com] Sent: 05 September 2001 17:47 To: Fergus Mount Cc: rt-users at fsck.com Subject: Re: [rt-users] Error using SelfService It looks like you've screwed up your libraries somehow. you might want to try a reinstall On Wed, Sep 05, 2001 at 05:49:49PM +0100, Fergus Mount wrote: > Yes I have, but it makes no difference. > > Also it seems to be coming up with another error when you try and take or > display a ticket in the normal WebUI: > > component stack: /Ticket/Elements/ShowTransaction [standard] > /Ticket/Elements/ShowHistory [standard] > /Ticket/Display.html [standard] > /autohandler [standard] > > code stack: > /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction:79 > /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory:29 > /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html:124 > /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:66 > > > > raw_error > > > > > > raw error: > > > > > > error while executing /Ticket/Elements/ShowTransaction [standard]: > RT::Attachment::Parent Unimplemented in HTML::Mason::Commands. > (/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction line > 79) > HTML::Mason::Interp::__ANON__('RT::Attachment::Parent Unimplemented in > HTML::Mason::Commands. (...') called at > /usr/local/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 454 > DBIx::SearchBuilder::Record::AUTOLOAD('RT::Attachment=HASH(0x8cd4868)') > called at > /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction line > 79 > HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8c60520)', > 'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, > 'Collapsed', 0) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d3c50 > 0)', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Transaction', > 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, 'Collapsed', ...) > called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line > 653 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957 > c4)', 'ShowTransaction', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', > 'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, ...) > called at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory > line 29 > HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8c60520)', > 'Collapsed', 0, 'ShowHeaders', undef) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d1e16 > 8)', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0, 'ShowHeaders', > undef) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > line 653 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957 > c4)', '/Ticket/Elements/ShowHistory', 'Ticket', > 'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0, 'ShowHeaders', undef) called > at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html line 124 > HTML::Mason::Commands::__ANON__('id', 2) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8c5244 > c)', 'id', 2) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957 > c4)', 'HTML::Mason::Component::FileBased=HASH(0x8c5244c)', 'id', 2) called > at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316 > HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x > 8d957c4)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler line > 66 > HTML::Mason::Commands::__ANON__('id', 2) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861734 > 4)', 'id', 2) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957 > c4)', 'HASH(0x8da29dc)', > 'HTML::Mason::Component::FileBased=HASH(0x8617344)', 'id', 2) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8d957 > c4)', '/Ticket/Display.html', 'id', 2) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914 > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS > H(0x8b451f4)', 'Apache=SCALAR(0x8c5f758)', > 'HTML::Mason::Request::ApacheHandler=HASH(0x8d957c4)', undef) called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 > eval {...} called at > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH( > 0x8b451f4)', 'Apache=SCALAR(0x8c5f758)') called at > /usr/local/rt2/bin/webmux.pl line 158 > RT::Mason::handler('Apache=SCALAR(0x8c5f758)') called at /dev/null line 0 > eval {...} called at /dev/null line 0 > > -----Original Message----- > From: Jesse Vincent [mailto:jesse at bestpractical.com] > Sent: 05 September 2001 17:33 > To: Fergus Mount > Cc: rt-users at fsck.com > Subject: Re: [rt-users] Error using SelfService > > > have you stopped and started apache since upgrading to 2.0.6? > > > On Wed, Sep 05, 2001 at 05:27:23PM +0100, Fergus Mount wrote: > > I am getting this error when using the self service area of RT2 I have > > 2.0.6, and I have tried with different user, but everytime I get this > error. > > A user can create a ticket in the standard WebUI and it works fine. I > > checked to see if the dependencies are up to date and they are fine > > according to 'make testdeps'. > > > > Thanks > > > > here is the error: > > > > Mason error > > > > > > component stack: /SelfService/Display.html [standard] > > /autohandler [standard] > > > > code stack: : > > /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:52 > > > > > > > > raw_error > > > > > > > > > > > > > > raw error: > > > > > > > > > > > > > > error while executing /SelfService/Display.html [standard]: > > Undefined subroutine &HTML::Mason::Commands::MakeMIMEEntity called at > > /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44, > > line 41. > > HTML::Mason::Interp::__ANON__('Undefined subroutine > > &HTML::Mason::Commands::MakeMIMEEntity call...') called at > > /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44 > > HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc', > > '', 'Subject', 'Test', 'Queue', 1, ...) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8ceb40 > > c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', > > 'Queue', ...) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > > eval {...} called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b > > 28)', 'HTML::Mason::Component::FileBased=HASH(0x8ceb40c)', 'Requestors', > > 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', ...) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316 > > > HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x > > 8dc9b28)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler > line > > 52 > > HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc', > > '', 'Subject', 'Test', 'Queue', 1, ...) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861660 > > c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', > > 'Queue', ...) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > > eval {...} called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b > > 28)', 'HASH(0x8dc6d5c)', > > 'HTML::Mason::Component::FileBased=HASH(0x861660c)', 'Requestors', > > 'fergus at realise.com', 'Cc', '', 'Subject', ...) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 > > eval {...} called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 > > > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b > > 28)', '/SelfService/Display.html', 'Requestors', 'fergus at realise.com', > 'Cc', > > '', 'Subject', 'Test', ...) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914 > > > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS > > H(0x8b451f4)', 'Apache=SCALAR(0x8ce6688)', > > 'HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b28)', undef) called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 > > eval {...} called at > > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 > > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH( > > 0x8b451f4)', 'Apache=SCALAR(0x8ce6688)') called at > > /usr/local/rt2/bin/webmux.pl line 158 > > RT::Mason::handler('Apache=SCALAR(0x8ce6688)') called at /dev/null line 0 > > eval {...} called at /dev/null line 0 > > > > > > ---------------------------------------------------------------- > > Fergus Mount Systems Support > > 0131 476 6000 Realise Ltd > > fergus at realise.com www.realise.com > > > > > > > > __________________________________________________ > > This electronic message contains information from Realise which may be > > privileged and confidential. The information is intended to be for the > use > > of the individual(s) or entity named above. If you are not the intended > > recipient, be aware that any disclosure, copying, distribution or use of > the > > contents of this information is prohibited. If you have received this > > electronic message in error, please notify us by telephone on 0131 476 > 6000 > > and delete the material from your computer. > > -- > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > __________________________________________________ > This electronic message contains information from Realise which may be > privileged and confidential. The information is intended to be for the use > of the individual(s) or entity named above. If you are not the intended > recipient, be aware that any disclosure, copying, distribution or use of the > contents of this information is prohibited. If you have received this > electronic message in error, please notify us by telephone on 0131 476 6000 > and delete the material from your computer. -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. __________________________________________________ This electronic message contains information from Realise which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone on 0131 476 6000 and delete the material from your computer. -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Wed Sep 5 12:52:08 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 5 Sep 2001 12:52:08 -0400 Subject: [rt-users] some RT2 features and questions In-Reply-To: <30AE52AC54CCD411AE460002B31FD03601512A@server.dreamtech.gr>; from patrick@dreamtech.gr on Wed, Sep 05, 2001 at 05:16:20PM +0300 References: <30AE52AC54CCD411AE460002B31FD03601512A@server.dreamtech.gr> Message-ID: <20010905125208.X7223@pallas.fsck.com> On Wed, Sep 05, 2001 at 05:16:20PM +0300, Patrick De Muynck wrote: > Some questions which I couldn't answer from reading the docs : > > - using keywords in tickets > Can I assign *values* to keywords or can I just add one or more > *predefined* keywords to the ticket? > The idea is for instance to have a keyword SerialNumber and assign > a value to it. In case that assigning values is possible, can > I input arbitratry values, or only can I only choose from a > predefined list of values? You can locally define that list of values. But it is multiple-choice, not a freeform text entry. I'm considering freeform fields for 2.2 > > - MIME and Greek font support (charset="iso-8859-7") > Any caveats here? > Can MIME incoming e-mail be handled or is there still some > kind of "stripmime" trick needed? (see RT1 FAQ) It should just work. I'd love to hear your results. > - linking to other tickets > I would like to link to other tickets in a non-hierarchical way, > for example to tickets in which a similar problem was solved. > Is it possible to refer/relate from one ticket to > any arbitrary other ticket? That's what the "refers to" links are for. > - attachments > I read there is support for attachments in RT2... > how are they linked to tickets? Via "References" ? they're linked to individual transactions. > > > > Thanks !!! > > Patrick De Muynck > Dreamtech Information Systems, Athens/Greece -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From pawal at blipp.com Wed Sep 5 12:51:21 2001 From: pawal at blipp.com (Patrik Wallstrom) Date: Wed, 5 Sep 2001 18:51:21 +0200 (CEST) Subject: [rt-users] user passwords In-Reply-To: <20010905124746.W7223@pallas.fsck.com> Message-ID: On Wed, 5 Sep 2001, Jesse Vincent wrote: > Instead, why not use RT 2.0.6's external authentication feature > and apache authentication handler that uses your ldap data store? I have looked around, and didn't find any documentation on it, do you have a pointer? -- patrik wallstrom | f o o d f i g h t tel: +46-8-6188428 | s t o c k h o l m gsm: +46-709580442 | - - - - - - - - - From derek.fage at foreshore.net Wed Sep 5 13:25:59 2001 From: derek.fage at foreshore.net (Derek Fage) Date: Wed, 5 Sep 2001 18:25:59 +0100 Subject: [rt-users] v2.0.6 email problems Message-ID: I've reposted this as I sent it with the wrong subject last time, and also updated it. Hi there, Things are going quite well, but have come up with a couple of mail related problems. Correspondence Address ====================== We have modified our Queue configurations so that our emails come from the primary domain as opposed to the server (ie instead of coming from support at linuxdev.foreshore.net thy come from support at foreshore.net All works great in this case, however we have some other queues that we want to change the correspondence address so that they instead of coming from say test at linuxdev.foreshore.net we want them to come from test at rt.foreshore.net (rt.foreshore.net is a CNAME for linuxdev.foreshore.net). When we make this change to the queue configuration, the email always comes from test at linuxdev.foreshore.net It appears to be related to the CNAME - if I set the correspondence address to something else such as test at derek.foreshore.net it appears to work. Could this be a sendmail problem? To: Field a bit strange ======================= When we used to send an email to support at foreshore.net the To: field used to say: To: support at foreshore.net After the upgrade it now says: To: "'support at foreshore.net'" Does anybody have any suggestions about how to resolve either of these problems? Regards, Derek... ************************************************************************ *************** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to hostmaster at foreshore.net _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From steve at Inet-technologies.com Wed Sep 5 13:59:16 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Wed, 5 Sep 2001 13:59:16 -0400 Subject: [rt-users] Dead Ticket Bodies References: Message-ID: <002101c13634$7b1641a0$f807dad8@Steve> http://dev.inet-technologies.com/rt2/ __ Steve > It is merely a status change. A few weeks ago someone on the list wrote > a script to dispose of dead tickets, but I can't find that email > anymore. Maybe you could search the archive. From khera at kcilink.com Wed Sep 5 14:19:32 2001 From: khera at kcilink.com (Vivek Khera) Date: Wed, 5 Sep 2001 14:19:32 -0400 Subject: [rt-users] v2.0.6 email problems In-Reply-To: References: Message-ID: <15254.27828.193817.816178@onceler.kciLink.com> >>>>> "DF" == Derek Fage writes: DF> All works great in this case, however we have some other queues that we DF> want DF> to change the correspondence address so that they instead of coming from DF> say DF> test at linuxdev.foreshore.net we want them to come from DF> test at rt.foreshore.net DF> (rt.foreshore.net is a CNAME for linuxdev.foreshore.net). DF> When we make this change to the queue configuration, the email always DF> comes DF> from test at linuxdev.foreshore.net This is a function of your mail server. The various SMTP RFC's *require* that the name be canonicalized, which means that your CNAME won't survive this translation. Anyhow, you should just make an MX for your mail address; no need for CNAME or A records unless you use it for your web server too. From martin at schapendonk.org Wed Sep 5 14:29:41 2001 From: martin at schapendonk.org (Martin Schapendonk) Date: Wed, 5 Sep 2001 20:29:41 +0200 (CEST) Subject: [rt-users] user passwords In-Reply-To: Message-ID: On Wed, 5 Sep 2001, Patrik Wallstrom wrote: # I have looked around, and didn't find any documentation on it, do you have # a pointer? Check the config.pm for the external auth options. After you've turned them on, you can use anything you like from within the Apache configuration, RT just doesn't care for passwords anymore. There are dozens of apache modules out there which can do authentication for you: based on Postgres, MySQL, LDAP, PAM, NTLM, whatever. Locate your preferred module on http://modules.apache.org/. Check the appropriate module documentation how to install and use it. Regards, Martin -- Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 Student Information Systems and Management at Tilburg University From thorns at openface.ca Wed Sep 5 14:55:13 2001 From: thorns at openface.ca (Simon Thornington) Date: Wed, 5 Sep 2001 14:55:13 -0400 (EDT) Subject: [rt-users] feature request? Message-ID: I think it would be nice to add groups as watchers, and not just users... I don't think this can be done at the moment? Great software though, the ACL and scrip system is awesome. Thanks, Simon. From eparker at mindsec.com Wed Sep 5 17:24:46 2001 From: eparker at mindsec.com (Erik) Date: Wed, 5 Sep 2001 14:24:46 -0700 (PDT) Subject: [rt-users] creating queue causes errors. Message-ID: If I try to create more than one queue, it gives me the error below. If I close my browser, go back in, and try to create a new queue, it gives the error, then if you hit reload, it'll come up. (It won't come up if you don't close the browser) --- Erik Parker --- From eparker at mindsec.com Wed Sep 5 17:35:26 2001 From: eparker at mindsec.com (Erik) Date: Wed, 5 Sep 2001 14:35:26 -0700 (PDT) Subject: [rt-users] creating queue causes errors. In-Reply-To: Message-ID: > If I try to create more than one queue, it gives me the error below. If I > close my browser, go back in, and try to create a new queue, it gives the > error, then if you hit reload, it'll come up. (It won't come up if you > don't close the browser) Ahem. Ignore this, ctrl-c and ctrl-x are awfully confusing on Wednesdays or something :P It was giving me some random error, that after i had typed this up, I couldn't replicate. Probably something stupid in IE6. --- Erik Parker --- From pdh at lineo.com Wed Sep 5 18:05:34 2001 From: pdh at lineo.com (Phil Homewood) Date: Thu, 6 Sep 2001 08:05:34 +1000 Subject: [rt-users] Dead Ticket Bodies In-Reply-To: ; from derek.fage@foreshore.net on Wed, Sep 05, 2001 at 04:14:51PM +0100 References: Message-ID: <20010906080534.G27725@bofh.internal.moreton.com.au> Derek Fage wrote: > All works great in this case, however we have some other queues that we want > to change the correspondence address so that they instead of coming from say > test at linuxdev.foreshore.net we want them to come from test at rt.foreshore.net > (rt.foreshore.net is a CNAME for linuxdev.foreshore.net). Don't use a CNAME for mail. MTAs are expected to rewrite the CNAME to its canonical name when processing recipients; I'm not sure offhand, but I'd expect that to apply to sender address too. > When we used to send an email to support at foreshore.net the To: field used to > say: > To: support at foreshore.net > > After the upgrade it now says: > To: "'support at foreshore.net'" Sounds like a MS Outlook address book entry to me. From agould at aslab.com Wed Sep 5 18:11:42 2001 From: agould at aslab.com (Ashley Gould) Date: Wed, 5 Sep 2001 15:11:42 -0700 Subject: [rt-users] 'root' lost all rights Message-ID: <20010905151142.B8128@dagda.aslab.com> We managed a very silly thing today. While modifying global acls from within the web interface, we removed all permissions for all users: including root. Now we can not add any rights for anyone, ofcourse. I will try to bone up on postgres enough to alter the acls from pqsl. But if anyone knows the magic words off the top of your head, please pass them on. Is there a way to idiot proof the webui to prevent such things? ashley From agould at aslab.com Wed Sep 5 18:40:27 2001 From: agould at aslab.com (Ashley Gould) Date: Wed, 5 Sep 2001 15:40:27 -0700 Subject: [rt-users] 'root' lost all rights In-Reply-To: <20010905151142.B8128@dagda.aslab.com>; from agould@aslab.com on Wed, Sep 05, 2001 at 03:11:42PM -0700 References: <20010905151142.B8128@dagda.aslab.com> Message-ID: <20010905154027.C8128@dagda.aslab.com> I found it without to much trouble: # psql rt2 -U rt_user rt2=> select id from users where name='root'; id ---- 3 (1 row) rt2=> insert into acl values (3,3,'User', 'SuperUser', 'System', 0); INSERT 30016 1 rt2=> ashley On Wed, Sep 05, 2001 at 03:11:42PM -0700, Ashley Gould wrote: > We managed a very silly thing today. While modifying global acls from within > the web interface, we removed all permissions for all users: including root. > Now we can not add any rights for anyone, ofcourse. > > I will try to bone up on postgres enough to alter the acls from pqsl. > But if anyone knows the magic words off the top of your head, please > pass them on. > > Is there a way to idiot proof the webui to prevent such things? > > > ashley > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From teo.dehesselle at uts.edu.au Wed Sep 5 20:39:01 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Thu, 06 Sep 2001 10:39:01 +1000 Subject: [rt-users] user passwords References: Message-ID: <3B96C5A5.EAD4217@uts.edu.au> Patrik Wallstrom wrote: > > Are the user passwords compatible with my /etc/passwd passwords? > I am writing a simple script to synchronize my rt-users with an ldap store > that has my unix passwords. Trivial, but not so trivial if the passwords > are not compatible. :) Re-write the password checking in WebRT/html/autohandler - that way you don't get the ugly apache auth windows, and get the RT dialog instead. We have nice LDAP auth working this way :) -- T?o de Hesselle, | Kites rise highest against Unix Systems Administrator | the wind -- not with it. | University of Technology, Sydney | -- Winston Churchill From jesse at bestpractical.com Thu Sep 6 02:44:45 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 6 Sep 2001 02:44:45 -0400 Subject: [rt-users] [rt-announce] BBLisa (Boston) Weds September 12, 2001 - Talk on RT Message-ID: <20010906024445.E7223@pallas.fsck.com> Come see Jesse talk about the wonders of RT2 at Back Bay Lisa's September meeting next Wednesday. BBLisa's annoucement of the talk follows. -Jesse -------------------------------------------------------------------- ======== ======== ======== BackBayLISA Calendar of Events ======== ======== ======== -------------------------------------------------------------------- September Meeting Date: Wednesday September 12, 2001 Time: 7:00-9:00pm Location: MIT Building E51, Room 149 Corner of Amherst & Wadsworth Streets Cambridge, MA Speaker: Jesse Vincent, architect of Request Tracker Coordinator: David Allan (bblisa-talk at dpallan.com) Description: Jesse Vincent, the architect of the ticketing system Request Tracker (of which version 2.0 was recently released), will be presenting Request Tracker, its features, design, goals and plans for the future. In the words of the Reqest Tracker website: RT is an industrial-grade ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers and even marketing departments at over a thousand sites around the world. Additional information on RT can be found at: http://www.fsck.com/projects/rt ======================================================================== Directions: An ASCII map of the immediate area is appended. A better map is located at: http://www.bblisa.org/#mit_directions Park on-street or in the MIT lot on Hayward St. ======================================================================== *********************************** * ASCII Map to MIT Building E51 * *********************************** \ // \Broadway // \ // // T \ // // \ // // Main St. \ // Longfellow // --------------+---------+------+------++--)------------(--++-- | | // Bridge // |Hayward |Wadsworth // // P | St. | St. // // | | // // Amherst St. | | // // --------------+---------+ //Memorial // E51 \ //Drive // \ // // \ // //Storrow M. I. T. ++ Charles //Drive // River // // // // // Key: E51 -- Building E51 T -- Kendall Sq. MBTA stop (red line) P -- MIT parking lot -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. _______________________________________________ rt-announce mailing list rt-announce at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-announce From derek.fage at foreshore.net Thu Sep 6 08:02:14 2001 From: derek.fage at foreshore.net (Derek Fage) Date: Thu, 6 Sep 2001 13:02:14 +0100 Subject: [rt-users] v2.0.6 Rights Problems adding users to groups (possible bug?) Message-ID: Hi there, I'm trying to setup a group of admin users that can add users and assign them to a group. Without the AdminGroup privilege they were not able to add the user (permission denied). When I give them the AdminGroup privilege the status says that the member was added, but it was not. We have tested this quite a bit now, and the only way it appears that they can add a user to a group is to give them the SuperUser right. I've tested giving them every right except SuperUser and they still cannot add a user to a group without the SuperUser right. Any ideas if this is me or a bug? Regards, Derek... *************************************************************************************** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to hostmaster at foreshore.net From derek.fage at foreshore.net Thu Sep 6 08:56:49 2001 From: derek.fage at foreshore.net (Derek Fage) Date: Thu, 6 Sep 2001 13:56:49 +0100 Subject: [rt-users] v2.0.6 Browser caching problems Message-ID: Hi there, We seem to have a problem where when we click on links we are getting cached versions of the pages, and have to hit F5 to refresh (IE 5.5). Is there some sort of setting within RT (or Apache) we can set to stop this happening? Regards, Derek... *************************************************************************************** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to hostmaster at foreshore.net From spalani at eckartamerica.com Thu Sep 6 09:48:18 2001 From: spalani at eckartamerica.com (Soma P) Date: Thu, 6 Sep 2001 09:48:18 -0400 Subject: [rt-users] Need help in setting up WebRT Message-ID: <000701c136da$96887420$0101030a@eckartamerica.com> Hello WebRT users, I am working on putting together WebRT on my network. As a First step, What are the software I need? Where can I get them?. Thanks for your help in advance. -Soma. From Rehan at nha.co.za Thu Sep 6 09:57:06 2001 From: Rehan at nha.co.za (Rehan van der Merwe) Date: Thu, 6 Sep 2001 15:57:06 +0200 Subject: [rt-users] timezone Message-ID: All my tickets display GMT as opposed to my timezone. I have set $timezone in config.pm to "SAST" (South African Standard Time). SAST is set as the linux system time. However, all ticket times are still logged in GMT (SAST -2). Where can I set this? Rehan van der Merwe From darrinw at nixc.net Thu Sep 6 10:07:46 2001 From: darrinw at nixc.net (Darrin Walton) Date: Thu, 6 Sep 2001 14:07:46 +0000 Subject: [rt-users] Need help in setting up WebRT In-Reply-To: <000701c136da$96887420$0101030a@eckartamerica.com>; from spalani@eckartamerica.com on Thu, Sep 06, 2001 at 09:48:18AM -0400 References: <000701c136da$96887420$0101030a@eckartamerica.com> Message-ID: <20010906140746.M27354@nixc.net> |+ I am working on putting together WebRT on my network. As a First step, What are |+ the software I need? Where can I get them?. All the required software is listed in the documents. When you download rt, and 'make testdeps' it will let you know what you are missing. At minimal, you will need a webserver (apache), and some sort of database backend (mysql, postgres, or oracle). -darrin From martin at schapendonk.org Thu Sep 6 10:09:25 2001 From: martin at schapendonk.org (Martin Schapendonk) Date: Thu, 6 Sep 2001 16:09:25 +0200 (CEST) Subject: [rt-users] timezone In-Reply-To: Message-ID: On Thu, 6 Sep 2001, Rehan van der Merwe wrote: # I have set $timezone in config.pm to "SAST" (South African Standard Time). # SAST is set as the linux system time. However, all ticket times are still # logged in GMT (SAST -2). SAST is not the official name of your timezone. Try to set $timezone to "Africa/Johannesburg" instead of "SAST". Regards, Martin -- Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 Student Information Systems and Management at Tilburg University From ronny.pettersen at telenor.com Thu Sep 6 10:19:05 2001 From: ronny.pettersen at telenor.com (ronny.pettersen at telenor.com) Date: Thu, 6 Sep 2001 16:19:05 +0200 Subject: [rt-users] timezone Message-ID: You need to set ut according to your locale. (config.pm, line24 # It should be set to a timezone recognized by your local unix box.) On my RH7 box I can list all of these under /usr/share/zoneinfo/Africa For example: $Timezone = 'Africa/Johannesburg' Ronny -----Opprinnelig melding----- Fra: Rehan van der Merwe [mailto:Rehan at nha.co.za] Sendt: 6. september 2001 15:57 Til: Rt-Users (E-mail) Emne: [rt-users] timezone All my tickets display GMT as opposed to my timezone. I have set $timezone in config.pm to "SAST" (South African Standard Time). SAST is set as the linux system time. However, all ticket times are still logged in GMT (SAST -2). Where can I set this? Rehan van der Merwe _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From andreas.kruthoff at softwired-inc.com Thu Sep 6 10:21:57 2001 From: andreas.kruthoff at softwired-inc.com (Andreas Kruthoff) Date: Thu, 06 Sep 2001 16:21:57 +0200 Subject: [rt-users] changing ownership Message-ID: <3B978685.60004@softwired-inc.com> Hi Is it possible to send a mail to the (new) owner of a ticket, i.e. send a mail to person "b", if somebody changes the ownership of a ticket from "nobody" to "b" or from "a" to "b"? How can this be configured with Scrips/Templates? thx, -andreas From khera at kcilink.com Thu Sep 6 10:22:46 2001 From: khera at kcilink.com (Vivek Khera) Date: Thu, 6 Sep 2001 10:22:46 -0400 Subject: [rt-users] v2.0.6 Browser caching problems In-Reply-To: References: Message-ID: <15255.34486.505433.843669@onceler.kciLink.com> >>>>> "DF" == Derek Fage writes: DF> We seem to have a problem where when we click on links we are DF> getting cached versions of the pages, and have to hit F5 to DF> refresh (IE 5.5). This would be a brower bug. It works properly in Netscape and KDE's Konqueror. It fails as above in Opera 5 as well, which is annoying since otherwise Opera is so f*ing fast. Opera seems to just ignore any no-cache and expires headers. It would seem IE5.5 is doing the same, which is bad. From derek.fage at foreshore.net Thu Sep 6 10:37:48 2001 From: derek.fage at foreshore.net (Derek Fage) Date: Thu, 6 Sep 2001 15:37:48 +0100 Subject: [rt-users] Users with multiple email addresses??? Message-ID: Hi there, We've got a situation where a user may have a number of email addresses and want to update calls from more than one IP address. Currently we have security set so that only uses in the support group and the requester can update the calls, so when the support guy sent an update from a different address than usual it was rejected with a permission denied error. Is there any way of adding multiple mail addresses to a user so that they can be recognised by whatever email address they may send from? Regards, Derek... *************************************************************************************** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to hostmaster at foreshore.net From allbery at ece.cmu.edu Thu Sep 6 10:43:38 2001 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Thu, 06 Sep 2001 10:43:38 -0400 Subject: [rt-users] v2.0.6 Browser caching problems In-Reply-To: <15255.34486.505433.843669@onceler.kciLink.com> References: <15255.34486.505433.843669@onceler.kciLink.com> Message-ID: <4670000.999787418@hilfy.ece.cmu.edu> On Thursday, September 06, 2001 10:22:46 -0400, Vivek Khera wrote: +----- | DF> We seem to have a problem where when we click on links we are | DF> getting cached versions of the pages, and have to hit F5 to | DF> refresh (IE 5.5). | | This would be a brower bug. It works properly in Netscape and KDE's +--->8 IE5.5 also has an annoying tendency to "fake" POST operations and instead return to cached pages; we see this a lot with IE5.5 and RT1. Backlevel to 5.01 if you must use IE. -- brandon s. allbery [os/2][linux][solaris][freebsd] allbery at kf8nh.apk.net system administrator [JAPH][WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university [linux: proof of the million monkeys theory] From martin at schapendonk.org Thu Sep 6 10:51:15 2001 From: martin at schapendonk.org (Martin Schapendonk) Date: Thu, 6 Sep 2001 16:51:15 +0200 (CEST) Subject: [rt-users] changing ownership In-Reply-To: <3B978685.60004@softwired-inc.com> Message-ID: On Thu, 6 Sep 2001, Andreas Kruthoff wrote: # Is it possible to send a mail to the (new) owner of a ticket, i.e. send # a mail to person "b", if somebody changes the ownership of a ticket from # "nobody" to "b" or from "a" to "b"? How can this be configured with # Scrips/Templates? Sounds like the script "OnTransaction NotifyOwner template Transaction". But this also means that status changes, date due, priority (basically every transaction *doh*) is reported to the owner. Martin -- Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 Student Information Systems and Management at Tilburg University From derek.fage at foreshore.net Thu Sep 6 10:42:51 2001 From: derek.fage at foreshore.net (Derek Fage) Date: Thu, 6 Sep 2001 15:42:51 +0100 Subject: [rt-users] v2.0.6 Browser caching problems Message-ID: Thanks Vivek, How can I check if I'm actually receiving no-cache and expires headers? I've used www.samspade.org to do an HTTP browse on my site (shows headers), and there does not appear to be any cache or expires information there. Derek... -----Original Message----- From: Vivek Khera [mailto:khera at kcilink.com] Sent: 06 September 2001 15:23 To: rt-users at lists.fsck.com Subject: Re: [rt-users] v2.0.6 Browser caching problems >>>>> "DF" == Derek Fage writes: DF> We seem to have a problem where when we click on links we are DF> getting cached versions of the pages, and have to hit F5 to DF> refresh (IE 5.5). This would be a brower bug. It works properly in Netscape and KDE's Konqueror. It fails as above in Opera 5 as well, which is annoying since otherwise Opera is so f*ing fast. Opera seems to just ignore any no-cache and expires headers. It would seem IE5.5 is doing the same, which is bad. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users *************************************************************************************** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to hostmaster at foreshore.net From b.boksa at sidebysite.de Thu Sep 6 11:09:08 2001 From: b.boksa at sidebysite.de (Benjamin Boksa) Date: Thu, 06 Sep 2001 17:09:08 +0200 Subject: [rt-users] v2.0.6 Browser caching problems In-Reply-To: Message-ID: Hi Derek! I had the same problem on several webpages I made when IE 5.5 came out. I solved it in a very simple way: I just send an expiration date with the http-header which is some years in the past. You can do this with mod_perl or by putting: in the HTML-code. That should fix the problem with IE 5.5, as it forces the browser to reload the page every time the page is visited. I hope this helped you solve your problem. Regards, Benjamin Boksa > Hi there, > > We seem to have a problem where when we click on links we are getting cached > versions of the pages, and have to hit F5 to refresh (IE 5.5). > > Is there some sort of setting within RT (or Apache) we can set to stop this > happening? > > Regards, > > Derek... > > > > ****************************************************************************** > ********* > Any views expressed in this message are those of the individual sender, > except where the sender states them to be the views of Foreshore Limited. > > This e-mail is intended only for the individual or entity to which it is > addressed and contains information that is private and confidential. If > you are not the intended recipient you are hereby notified that any > dissemination, distribution or copying is strictly prohibited. If you > have received this e-mail in error please delete it immediately and > advise us by return e-mail to hostmaster at foreshore.net > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- Benjamin Boksa b.boksa at sidebysite.de side by site GmbH & Co. KG Druckgestaltung & Webdesign Barbarastr. 3-9 (Block 6) D-50735 Koeln Telefon: +49 221 2790964 Telefax: +49 221 2790965 http://www.sidebysite.de/ From alesh at sportina.si Thu Sep 6 11:18:34 2001 From: alesh at sportina.si (Alesh Mustar) Date: Thu, 06 Sep 2001 17:18:34 +0200 Subject: [rt-users] v2.0.6 Browser caching problems References: Message-ID: <3B9793CA.10203@sportina.si> An HTML attachment was scrubbed... URL: From jdeberry at townnews.com Thu Sep 6 11:31:57 2001 From: jdeberry at townnews.com (John DeBerry) Date: Thu, 6 Sep 2001 10:31:57 -0500 Subject: [rt-users] 2.0.6 - RT Error when replying/commenting on a ticket In-Reply-To: <20010905113151.Q7223@pallas.fsck.com> Message-ID: Thanks for your help, Jesse. It turns out that someone had installed some customizations in the CGI bit. Our administrator reinstalled everything cleanly, so now it all works. John > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent > Sent: Wednesday, September 05, 2001 10:32 AM > To: John DeBerry > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] 2.0.6 - RT Error when replying/commenting on a > ticket > > > No. fixdeps does not require the latest versions in CPAN. it > requires versions > that I've tested to work. Go install the latest CGI and HTML::Mason from > CPAN > > > On Wed, Sep 05, 2001 at 10:28:56AM -0500, John DeBerry wrote: > > Righto. 'make fixdeps' comes up with everything found. It looks > like I'm up > > to date on everything. > > > > > -----Original Message----- > > > From: rt-users-admin at lists.fsck.com > > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent > > > Sent: Wednesday, September 05, 2001 10:14 AM > > > To: John DeBerry > > > Cc: rt-users at lists.fsck.com > > > Subject: Re: [rt-users] 2.0.6 - RT Error when replying/commenting on a > > > ticket > > > > > > > > > Are you up to date on CGI and HTML::Mason? (Try upgrading to > > > RT's current recommended versions with make fixdeps. failing > > > that, Try upgrading to the latest in > > > CPAN) > > > > > > > > > On Wed, Sep 05, 2001 at 09:59:47AM -0500, John DeBerry wrote: > > > > Note: as far as ownership/permissions, I've run 'make fixperms' > > > to make sure > > > > everything is set correctly, so... maybe it's something else...? > > > > > > > > > -----Original Message----- > > > > > From: rt-users-admin at lists.fsck.com > > > > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of John DeBerry > > > > > Sent: Wednesday, September 05, 2001 8:29 AM > > > > > To: rt-users at lists.fsck.com > > > > > Subject: RE: [rt-users] 2.0.6 - RT Error when > replying/commenting on a > > > > > ticket > > > > > > > > > > > > > > > Everything seems to be fine in the config.pm fle. I've > gone over it > > > > > carefully, but perhaps I'm missing something. > > > > > > > > > > Does this sound like a file permissions problem? I'm hitting > > > a brick wall. > > > > > :) > > > > > > > > > > Both Requestors and Owners can reply to tickets sent to their > > > > > email accounts > > > > > just fine, and they get recorded. Tickets can be created by > > > sending an > > > > > email to the system as well. However, if we try to create a > > > > > ticket using the > > > > > Web interface or comment/reply to a ticket using the Web > > > > > interface, it gives > > > > > us the 'No ticket specified' error. Changing other parts of the > > > > > ticket still > > > > > works (e.g., status changes, owner changes). > > > > > > > > > > Does this help to narrow down the potential cause? > > > > > > > > > > John > > > > > > > > > > > -----Original Message----- > > > > > > From: rt-users-admin at lists.fsck.com > > > > > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Andrew Yager > > > > > > Sent: Tuesday, September 04, 2001 6:41 PM > > > > > > To: John DeBerry > > > > > > Cc: rt-users at lists.fsck.com > > > > > > Subject: Re: [rt-users] 2.0.6 - RT Error when > > > replying/commenting on a > > > > > > ticket > > > > > > > > > > > > > > > > > > Check your config.pm file to make sure that it is all correct. > > > > > > > > > > > > Andrew > > > > > > > > > > > > On Wednesday, September 5, 2001, at 06:52 AM, John > DeBerry wrote: > > > > > > > > > > > > > Hello! > > > > > > > > > > > > > > We've just upgraded to 2.0.6 (from 2.0.4) today. > > > > > > > > > > > > > > However, when we click 'Comment' or 'Reply' in a ticket, > > > once we click > > > > > > > 'Submit', the following RT error appears: > > > > > > > > > > > > > > RT Error > > > > > > > No ticket specified > > > > > > > > > > > > > > Does anyone have any ideas as to what's causing this? > > > Everything else > > > > > > > seems > > > > > > > to work okay. We can change other parts of the ticket. > > > > > > > > > > > > > > Thanks, > > > > > > > > > > > > > > John DeBerry From fergus at realise.com Thu Sep 6 11:54:24 2001 From: fergus at realise.com (Fergus Mount) Date: Thu, 6 Sep 2001 16:54:24 +0100 Subject: [rt-users] Outlook + RT Message-ID: I am trying to make a request to a queue using Outlook, but the mail is returned with the following message: -------------------------------------------------------------------------- There has been an error: There has been an error with your request: Your message is reproduced below: This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. -------------------------------------------------------------------------- Outlook does put HTML tags on even what it calls plain text emails, but is there any way to strip the HTML tags and get RT to accept emails from Outlook as correspondence? Thanks ---------------------------------------------------------------- Fergus Mount Systems Support 0131 476 6000 Realise Ltd fergus at realise.com www.realise.com __________________________________________________ This electronic message contains information from Realise which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone on 0131 476 6000 and delete the material from your computer. -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Thu Sep 6 11:52:30 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 6 Sep 2001 11:52:30 -0400 Subject: [rt-users] v2.0.6 Browser caching problems In-Reply-To: ; from b.boksa@sidebysite.de on Thu, Sep 06, 2001 at 05:09:08PM +0200 References: Message-ID: <20010906115230.I7223@pallas.fsck.com> Derek: Try inserting this line in WebRT/Elements/Header. If that makes it better with IE5, I'll drop this into 2.0.7. -j On Thu, Sep 06, 2001 at 05:09:08PM +0200, Benjamin Boksa wrote: > Hi Derek! > > I had the same problem on several webpages I made when IE 5.5 came out. > > I solved it in a very simple way: I just send an expiration date with the > http-header which is some years in the past. You can do this with mod_perl > or by putting: > > > > in the HTML-code. > > That should fix the problem with IE 5.5, as it forces the browser to reload > the page every time the page is visited. > > I hope this helped you solve your problem. > > Regards, > > Benjamin Boksa > > > > Hi there, > > > > We seem to have a problem where when we click on links we are getting cached > > versions of the pages, and have to hit F5 to refresh (IE 5.5). > > > > Is there some sort of setting within RT (or Apache) we can set to stop this > > happening? > > > > Regards, > > > > Derek... > > > > > > > > ****************************************************************************** > > ********* > > Any views expressed in this message are those of the individual sender, > > except where the sender states them to be the views of Foreshore Limited. > > > > This e-mail is intended only for the individual or entity to which it is > > addressed and contains information that is private and confidential. If > > you are not the intended recipient you are hereby notified that any > > dissemination, distribution or copying is strictly prohibited. If you > > have received this e-mail in error please delete it immediately and > > advise us by return e-mail to hostmaster at foreshore.net > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > -- > Benjamin Boksa > b.boksa at sidebysite.de > > side by site GmbH & Co. KG > Druckgestaltung & Webdesign > > Barbarastr. 3-9 (Block 6) > D-50735 Koeln > > Telefon: +49 221 2790964 > Telefax: +49 221 2790965 > > http://www.sidebysite.de/ > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Thu Sep 6 12:04:17 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 6 Sep 2001 12:04:17 -0400 Subject: [rt-users] Users with multiple email addresses??? In-Reply-To: ; from derek.fage@foreshore.net on Thu, Sep 06, 2001 at 03:37:48PM +0100 References: Message-ID: <20010906120417.A13422@pallas.fsck.com> Currently, your options are: * Add a second account for the admin * Add custom code to CanonicalizeAddress in RT's config to do the transformations you need. Jesse On Thu, Sep 06, 2001 at 03:37:48PM +0100, Derek Fage wrote: > Hi there, > > We've got a situation where a user may have a number of email addresses and > want to update calls from more than one IP address. > > Currently we have security set so that only uses in the support group and > the requester can update the calls, so when the support guy sent an update > from a different address than usual it was rejected with a permission denied > error. > > Is there any way of adding multiple mail addresses to a user so that they > can be recognised by whatever email address they may send from? > > Regards, > > Derek... > > > *************************************************************************************** > Any views expressed in this message are those of the individual sender, > except where the sender states them to be the views of Foreshore Limited. > > This e-mail is intended only for the individual or entity to which it is > addressed and contains information that is private and confidential. If > you are not the intended recipient you are hereby notified that any > dissemination, distribution or copying is strictly prohibited. If you > have received this e-mail in error please delete it immediately and > advise us by return e-mail to hostmaster at foreshore.net > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From spv at gospelcom.net Thu Sep 6 12:24:51 2001 From: spv at gospelcom.net (Sherrill (Pei-chih) Verbrugge) Date: Thu, 6 Sep 2001 12:24:51 -0400 (EDT) Subject: [rt-users] CC to multiple people Message-ID: Hi, I have searched on the archive, but I didn't get very far. Could someone please point me to the right direction? Thanks. Some requestors like to use the cc fields. Is it possible for RT to keep those CC email addresses? How could these CC email addresses get a copy of RT email with the ticket number in the email? How could I enable these CC email addresses so that they can reply to the message without creating a new ticket? Is there a config I could set for these? Please help. Thanks. Sherrill ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Sherrill (Pei-chih) Verbrugge spv at gospelcom.net http://www.gospelcom.net http://bible.gospelcom.net ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ From asiverly at powerade.kewlhair.com Thu Sep 6 13:00:01 2001 From: asiverly at powerade.kewlhair.com (asiverly) Date: Thu, 6 Sep 2001 12:00:01 -0500 (CDT) Subject: [rt-users] Problem with queue's Message-ID: RT Error Could not create queue: No permission to create queues (with a privileged user) root can make new queues, just uses can not see them... I do not see any of the queues that root Created and even with a privileged user i can not gen a new queue. uname -a Linux xxx.xxx.com 2.4.2-2 #1 Sun Apr 8 20:41:30 EDT 2001 i686 unknown rt ver is rt-2-0-5_03 perl -V Summary of my perl5 (revision 5.0 version 6 subversion 0) configuration: apache_1.3.20 Thanks Andrew From russj at dimstar.net Thu Sep 6 14:11:45 2001 From: russj at dimstar.net (Russ Johnson) Date: Thu, 06 Sep 2001 11:11:45 -0700 Subject: [rt-users] Requestors login Message-ID: <5.1.0.14.0.20010906111006.029304d0@mail.dimstar.net> Am I missing something, or do I have to create accounts for each requestor that wants to check on their own tickets? If this is documented somewhere, please point it out, as I haven't been able to find it. I've looked all over the RT site and the Docs site. Thanks in advance! Russ Johnson Stargate Online http://www.dimstar.net telnet://telnet.dimstar.net ICQ: 3739685 From service at lobosoft.com Thu Sep 6 14:17:58 2001 From: service at lobosoft.com (Technical Support (Stephen Feather)) Date: Thu, 6 Sep 2001 14:17:58 -0400 Subject: [rt-users] Outlook + RT In-Reply-To: Message-ID: Using Outlook SR-1 (9.0.0.3821) we haven't experienced this problem. Plain text comes through as, plain text. I am curious what version of Outlook you are having this problem with. -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Fergus Mount Sent: Thursday, September 06, 2001 11:54 AM To: 'rt-users at lists.fsck.com' Subject: [rt-users] Outlook + RT I am trying to make a request to a queue using Outlook, but the mail is returned with the following message: -------------------------------------------------------------------------- There has been an error: There has been an error with your request: Your message is reproduced below: This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. -------------------------------------------------------------------------- Outlook does put HTML tags on even what it calls plain text emails, but is there any way to strip the HTML tags and get RT to accept emails from Outlook as correspondence? Thanks ---------------------------------------------------------------- Fergus Mount Systems Support 0131 476 6000 Realise Ltd fergus at realise.com www.realise.com __________________________________________________ This electronic message contains information from Realise which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone on 0131 476 6000 and delete the material from your computer. From Bernhard.Schmalhofer at biomax.de Thu Sep 6 14:36:01 2001 From: Bernhard.Schmalhofer at biomax.de (Bernhard Schmalhofer) Date: Thu, 06 Sep 2001 20:36:01 +0200 Subject: [rt-users] Seperate installations of RT 2.0.6 Message-ID: <3B97C211.BE0D32EF@biomax.de> Hi, we have just been starting to use RT for internal use and for customer support. Because we are starting to put sensitive information into RT we have become concerned about security. Our decision was to use a seperate installation for internal use. My question is: Is it possible to export specific queues from an existing installation of RT and import it into a completely fresh installation? Alternatively, can I reliably delete entire queues? CU, Bernhard -- ************************************************* Bernhard Schmalhofer Software Engineer Biomax Informatics AG Lochhamer Str. 11 82152 Martinsried, Germany Tel: +49 89 89 55 74 - 39 Fax: +49 89 89 55 74 - 25 mailto:Bernhard.Schmalhofer at biomax.de http://www.biomax.de ************************************************* From ayan.kayal at yale.edu Thu Sep 6 15:08:17 2001 From: ayan.kayal at yale.edu (Ayan R. Kayal) Date: Thu, 6 Sep 2001 15:08:17 -0400 Subject: [rt-users] long lines on email submission... Message-ID: I am using a web-based form for users to input tickets into RT. Basically, they input a subject and details of their problem, and the webpage emails into the RT system according to whatever queue the problem should be in. However, whenever a user submits a ticket, no line breaks are inserted into the message they write, requiring the watchers to scroll to the right to see what the user wrote. Does anyone know of an easy fix for this? O- ~ARK From khera at kcilink.com Thu Sep 6 15:14:54 2001 From: khera at kcilink.com (Vivek Khera) Date: Thu, 6 Sep 2001 15:14:54 -0400 Subject: [rt-users] long lines on email submission... In-Reply-To: References: Message-ID: <15255.52014.166078.127830@onceler.kciLink.com> >>>>> "ARK" == Ayan R Kayal writes: ARK> the message they write, requiring the watchers to scroll to the ARK> right to see what the user wrote. Does anyone know of an easy fix ARK> for this? Fix your web form to have a wrapped text box, usually something like this: