[rt-users] problem sending OnTransaction email to AdminCc of ...

[Joseph Gooch]

There's a setting in the config that tells it to use friendly to lines, or
pretty to lines or something.  Turn it off.

The email should still go through ok to the proper people though.

Joe Gooch

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of John Castillo
> Sent: Tuesday, September 04, 2001 7:02 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] problem sending OnTransaction email to AdminCc of
> ...
>
>
>
>
> > ----------
> > From: 	John Castillo[SMTP:JOHN.CASTILLO at AMPLIFIED.COM]
> > Sent: 	Tuesday, September 04, 2001 7:02:10 PM
> > To: 	rt-users at lists.fsck.com
> > Subject: 	[rt-users] problem sending OnTransaction email
> to AdminCc of ...
> > Auto forwarded by a Rule
> >
> i haven't been able to get the "OnTranscation NotifyAdminCcs with
> template Transaction" Scrip to work well.  on a new ticket, ownership
> change, status change, etc i expect AdminCcs to be notified of the
> transaction but that doesn't happen... well that is right
> AWAy at least.
>
> what happens is that a new file is created in /var/log/rt2 with a log
> message of:
> "RT::Action::Notify=HASH(0xa3c100c): Could not send mail for
> RT::Transaction=HASH(0xa2b13d8)"
>
> root at the local machine also gets a email message similar to...
> The original message was received at Tue, 4 Sep 2001 15:34:00 -0700
> from apache at localhost
>
>    ----- The following addresses had permanent fatal errors -----
> 'AdminCc of amplified.com Ticket #15':;
>
>    ----- Transcript of session follows -----
> 501 5.1.3 'AdminCc of amplified.com Ticket #15':;... List:; syntax
> illegal for
> recipient addresses
>
> in which the To: field of the email message is:
> To: "'AdminCc of amplified.com Ticket #15'":;
>
> which looks to be the source of the problem.  i've already defined two
> users of the queue as AdminCc... weird part is they don't receive
> anything until maybe a FULL HOUR after the first transcation on the
> ticket was made.. then they get a flurry of them.  HELP!  any ideas?
>
> john castillo
>
>
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