[rt-users] Reopen on correspond

[Technical Support (Stephen Feather)]

Is it possible to make this a switchable option?
In one implementation here, we like to have tickets reopened.
In another area, we would prefer to have this NOT be the case.



-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent
Sent: Thursday, September 06, 2001 3:53 PM
To: rt-users at fsck.com
Subject: [rt-users] Reopen on correspond


I've heard the arguments, I've pondered the implications. 

As of 2.0.7, RT will revert to the 1.0 behavior wrt ticket reopening.

ANY correspondence on a stalled or resolved ticket will reopen the ticket.


-- 
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