[rt-users] Email from Web interface?

[Greg Dickerson]

I've tried both ways in all possible combinations. The replied ticket never
makes it to the maillog. I've testes other scripts that shell out to
sendmail and they all make it out as well as into the maillog. I know were
*NOT* running the latest release so if there was an older bug maybe were
seeing it? I think were on RT 2.0 first release.

Greg
--------
Greg Dickerson
Support Manager
O'Reilly & Associates, Inc.
101 Morris Street, Sebastopol, CA 95472
Phone (707) 829-0515 ext 729



----- Original Message -----
From: "Jesse Vincent" <jesse at bestpractical.com>
To: "Greg Dickerson" <greg at oreilly.com>
Cc: "Daniel Blakeley" <daniel at ccmr.cornell.edu>; <rt-users at lists.fsck.com>
Sent: Friday, September 07, 2001 3:53 PM
Subject: Re: [rt-users] Email from Web interface?


> What $MailCommand are you using?  If you're using 'sendmail', try
'sendmailpipe'
> . If you're using 'sendmailpipe', try 'sendmail'.
>
> -j
>
>
> On Fri, Sep 07, 2001 at 02:21:08PM -0700, Greg Dickerson wrote:
> > I'm also having this same issue. RT will except mail from the mailgate
and
> > also send out the autoreply but if you try to reply to the ticket RT
comes
> > back with mail sent but it never goes out? I have tried tweeking the
> > config.pm and also checked the privs on /usr/sbin/sendmail.
> >
> > Has anyone else seen this? fixed it?? Any ideas would be great.
> >
> > Greg
> > --------
> > Greg Dickerson
> > Support Manager
> > O'Reilly & Associates, Inc.
> > 101 Morris Street, Sebastopol, CA 95472
> > Phone (707) 829-0515 ext 729
> >
> >
> >
> > ----- Original Message -----
> > From: "Daniel Blakeley" <daniel at ccmr.cornell.edu>
> > To: <rt-users at lists.fsck.com>
> > Sent: Friday, September 07, 2001 12:59 PM
> > Subject: [rt-users] Email from Web interface?
> >
> >
> > > Hi,
> > >
> > > I'm using rt2 2.0.6 and I'm having trouble replying to tickets from
> > > the Web interface.  I'm pretty sure that the scrips are set
> > > correctly and email submitted to rt does get in the queueing system
> > > just fine.  I tried checking the rt log but it is zero bytes.  How can
> > > I increase the debug level to get more output in the log file?
> > >
> > > Thanks,
> > > - Daniel
> > >
> > > --
> > > Daniel Blakeley (N2YEN)     Cornell Center for Materials Research
> > > daniel at ccmr.cornell.edu     E20 Clark Hall
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> >
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> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
>
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