[rt-users] [novice] incoming mail problems?

[Ian [the webguy]]

Hi;

I'm having problems getting my incoming mail to create tickets. 


 -- [snip of /etc/aliases] -- 


# Mail Queues for RT... 

rt-comment:	"|/opt/rt2/bin/rt-mailgate --queue general --action comment"
rt:		"|/opt/rt2/bin/rt-mailgate --queue general --action correspond" 

 -- [end snippet] -- 

I've 'newaliases' the sendmail stuff; however, when I try to send an email 
to rt, I get a little error message: 

-- 
 From MAILER-DAEMON at 192.168.0.10 Tue Sep  4 20:39:24 2001
Date: Mon, 3 Sep 2001 23:16:40 -0400
From: Mail Delivery Subsystem <MAILER-DAEMON at 192.168.0.10>
To: root at 192.168.0.10
Subject: Returned mail: see transcript for details 

The original message was received at Mon, 3 Sep 2001 23:16:40 -0400
from root at localhost 

  ----- The following addresses had permanent fatal errors -----
"|/opt/rt2/bin/rt-mailgate --queue general --action correspond"
   (reason: service unavailable)
   (expanded from: <rt at 192.168.0.10>)
"|/opt/rt2/bin/rt-mailgate --queue general --action comment"
   (reason: service unavailable)
   (expanded from: <rt-comment at 192.168.0.10>) 

  ----- Transcript of session follows -----
smrsh: rt-mailgate not available for sendmail programs
554 5.0.0 "|/opt/rt2/bin/rt-mailgate --queue general --action correspond"... 
Service unavailable
smrsh: rt-mailgate not available for sendmail programs
554 5.0.0 "|/opt/rt2/bin/rt-mailgate --queue general --action comment"... 
Service unavailable 

 -- [end mailblurb snippet] -- 

Can an 'elder' on the list give me a good place to start looking?  Any help 
would be appreciated! 

Ian