[rt-users] [novice] incoming mail problems?

[Brian Stevenson]

If your sendmail is setup to use smrsh, put a link in /etc/smrsh to
where your rt-mailgate is located, like /opt/rt2/bin/rt-mailgate
That worked for us on RH7.1

Brian

"Ian [the webguy]" wrote:
> 
> Hi;
> 
> I'm having problems getting my incoming mail to create tickets.
> 
>  -- [snip of /etc/aliases] --
> 
> # Mail Queues for RT...
> 
> rt-comment:     "|/opt/rt2/bin/rt-mailgate --queue general --action comment"
> rt:             "|/opt/rt2/bin/rt-mailgate --queue general --action correspond"
> 
>  -- [end snippet] --
> 
> I've 'newaliases' the sendmail stuff; however, when I try to send an email
> to rt, I get a little error message:
> 
> --
>  From MAILER-DAEMON at 192.168.0.10 Tue Sep  4 20:39:24 2001
> Date: Mon, 3 Sep 2001 23:16:40 -0400
> From: Mail Delivery Subsystem <MAILER-DAEMON at 192.168.0.10>
> To: root at 192.168.0.10
> Subject: Returned mail: see transcript for details
> 
> The original message was received at Mon, 3 Sep 2001 23:16:40 -0400
> from root at localhost
> 
>   ----- The following addresses had permanent fatal errors -----
> "|/opt/rt2/bin/rt-mailgate --queue general --action correspond"
>    (reason: service unavailable)
>    (expanded from: <rt at 192.168.0.10>)
> "|/opt/rt2/bin/rt-mailgate --queue general --action comment"
>    (reason: service unavailable)
>    (expanded from: <rt-comment at 192.168.0.10>)
> 
>   ----- Transcript of session follows -----
> smrsh: rt-mailgate not available for sendmail programs
> 554 5.0.0 "|/opt/rt2/bin/rt-mailgate --queue general --action correspond"...
> Service unavailable
> smrsh: rt-mailgate not available for sendmail programs
> 554 5.0.0 "|/opt/rt2/bin/rt-mailgate --queue general --action comment"...
> Service unavailable
> 
>  -- [end mailblurb snippet] --
> 
> Can an 'elder' on the list give me a good place to start looking?  Any help
> would be appreciated!
> 
> Ian
> 
> _______________________________________________
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> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

-- 
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Brian Stevenson - brians at plaza.ds.adp.com
ADP Dealer Services
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