[rt-users] Blank content on correspondences

[John DeBerry]

Also, I'm not quite sure this is related, but it seems similar: I'm in the
web interface looking at a ticket. Then I click 'Reply' on the particular
item in the ticket I wish to reply to. However, when it opens the next page
for me to insert my text, the ticket content loses the quoted text. There is
only one '>' where the quoted text would normally be. (This is not quite the
same as the other problem, as the blank/empty emails are sent even if the
text field is filled with text.) Sorry to confuse things if this is
unrelated, but I figure it might be since it deals with inserting contents
somewhere.

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of John DeBerry
> Sent: Wednesday, September 12, 2001 4:45 PM
> To: RT-Users ML
> Subject: RE: [rt-users] Blank content on correspondences
>
>
> Thanks for the suggestion! However, it looks like all of my
> templates do use
>
> {$Transaction->Content()}
>
> Is there anything else I could try? :)
>
> John
>
> > -----Original Message-----
> > From: Jesse Vincent [mailto:jesse at bestpractical.com]
> > Sent: Wednesday, September 12, 2001 3:38 PM
> > To: John DeBerry
> > Cc: RT-Users ML
> > Subject: Re: [rt-users] Blank content on correspondences
> >
> >
> > If the first version of RT you installed was before 2.0.6, your
> templates
> > don't use the new Transaction->Content method, but instead probably use
> > Transaction->Message->First->Content, which won't work as well.
> >
> >
> > On Wed, Sep 12, 2001 at 01:49:20PM -0500, John DeBerry wrote:
> > > Hello,
> > >
> > > Recently we've been experiencing blank contents in the emails
> > sent out by RT
> > > 2.0.6. Either it will be completely blank, or if it's an
> > Admin-type template
> > > it will only have the standard link to the ticket at the top.
> > >
> > > Has anyone else experienced this? I can't seem to find a common
> > thread with
> > > the problems. Let me know if I've not given enough information.
> > >
> > > Thank you,
> > >
> > > John
> > >
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> > --
> > http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
> >
>
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