[rt-users] Questions about the "Take" link

[Matt Disney]

Martin,

In your config.pm you could change this:
       { Header     => 'Take',
         TicketLink => 1,
         Constant   => 'Take',
         ExtraLinks => '&Action=Take'
         },

To this:
       { Header     => 'Take',
         TicketLink => 1,
         Constant   => 'Take',
         ExtraLinks => '&Action=Take&Status=open'
         },

Note the difference in the "ExtraLinks" parameter.

That would change the "Take" link to perform both a Take action and change the 
status to open.

And if/when you do this, don't forget to restart httpd so mod_perl picks up 
the module modifications.

Matt Disney

Martin Schapendonk writes:
>On Mon, 17 Sep 2001, Jesse Vincent wrote:
># Take a look in config.pm
>
>Sorry, can't find anything that looks like a "Take and Open" option. I
>would like this option too.
>
>Martin
>
>-- 
>  Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237
>  Student Information Systems and Management at Tilburg University
>
>
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