[rt-users] Using postfix with RT

[Andreas Schyman]

Hi.

I'm setting up RT 2.0.7 and I'm having some difficulties getting it to work
with postfix. When I send a mail to rt at localhost the rt-mailgate doesn't run
correctly. I get the following from postfix:

---------------------------------------------------------------------------
                        The Postfix program

<rt at localhost.aastroem.se>: Command died with status 2:
    "/usr/local/rt2/bin/rt-mailgate --queue general --action respond".
Command
    output: Can't locate config.pm in @INC (@INC contains:
/usr/local/rt2/etc
    /usr/local/rt2/lib /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1
    /usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1
    /usr/lib/perl5/site_perl/5.005 /usr/lib/perl5/site_perl .) at
    /usr/local/rt2/lib/RT/Interface/Email.pm line 96. BEGIN
failed--compilation
    aborted at /usr/local/rt2/lib/RT/Interface/Email.pm line 96. Compilation
    failed in require at /usr/local/rt2/bin/rt-mailgate line 30. BEGIN
    failed--compilation aborted at /usr/local/rt2/bin/rt-mailgate line 30.

--8796B7D91.1000912644/happy.aastroem.se
Content-Description: Delivery error report
Content-Type: message/delivery-status

Reporting-MTA: dns; happy.aastroem.se
Arrival-Date: Wed, 19 Sep 2001 17:17:23 +0200 (CEST)

Final-Recipient: rfc822; rt at localhost.aastroem.se
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; Command died with status 2:
    "/usr/local/rt2/bin/rt-mailgate --queue general --action respond".
Command
    output: Can't locate config.pm in @INC (@INC contains:
/usr/local/rt2/etc
    /usr/local/rt2/lib /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1
    /usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1
    /usr/lib/perl5/site_perl/5.005 /usr/lib/perl5/site_perl .) at
    /usr/local/rt2/lib/RT/Interface/Email.pm line 96. BEGIN
failed--compilation
    aborted at /usr/local/rt2/lib/RT/Interface/Email.pm line 96. Compilation
    failed in require at /usr/local/rt2/bin/rt-mailgate line 30. BEGIN
    failed--compilation aborted at /usr/local/rt2/bin/rt-mailgate line 30.

--8796B7D91.1000912644/happy.aastroem.se
Content-Description: Undelivered Message
Content-Type: message/rfc822

Received: by happy.aastroem.se (Postfix, from userid 500)
        id 8796B7D91; Wed, 19 Sep 2001 17:17:23 +0200 (CEST)
To: rt at localhost.aastroem.se
Subject: Test
Message-Id: <20010919151723.8796B7D91 at happy.aastroem.se>
Date: Wed, 19 Sep 2001 17:17:23 +0200 (CEST)
From: schyman at happy.aastroem.se (Andreas Schyman)

Should go into general in RT

--8796B7D91.1000912644/happy.aastroem.se--
---------------------------------------------------------------------------

Okay, it says that it "Can't locate config.pm in @INC (@INC contains:
/usr/local/rt2/etc ..."

But config.pm is in the include path:

---------------------------------------------------------------------------
schyman at happy /usr/local/rt2/etc$ pwd ; ls -l
/usr/local/rt2/etc
total 32
-r-x------    1 root     rt            176 Sep 19 13:50 acl.mysql
-r-xr-x--x    1 root     rt          13663 Sep 19 15:58 config.pm
-rwxr-xr-x    1 root     root        12121 Sep 19 13:50 insertdata
---------------------------------------------------------------------------

This puzzles me a bit, and I was wondering two things:
1. Does rt work with postfix? I've tried with the standard sendmail args:
$SendmailArguments="-oi";
as well as:
$SendmailArguments="-t";
but with the same results.

My aliases contains the following entries:
rt-comment:     "|/usr/local/rt2/bin/rt-mailgate --queue general --action
comment"
rt:             "|/usr/local/rt2/bin/rt-mailgate --queue general --action
respond"

2. The server will only be used on a intranet, and I have yet not a public
IP or
domainname, but I don't think that that should matter since I'm still able
to
send mail locally on the server.

Does anyone have any suggestions to where I should go from here? Should I
replace
Postfix with sendmail?

Thanks in advance, and thanks for a great piece of software. This is the
third
organization who I convince into using it, but I've never installed it
myself
before :-/

/Andreas
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