[rt-users] Using postfix with RT

[Jesse Vincent]

sounds like you don't have suid-perl installed or configured properly.


On Wed, Sep 19, 2001 at 05:33:38PM +0200, Andreas Schyman wrote:
> Hi.
> 
> I'm setting up RT 2.0.7 and I'm having some difficulties getting it to work
> with postfix. When I send a mail to rt at localhost the rt-mailgate doesn't run
> correctly. I get the following from postfix:
> 
> ---------------------------------------------------------------------------
>                         The Postfix program
> 
> <rt at localhost.aastroem.se>: Command died with status 2:
>     "/usr/local/rt2/bin/rt-mailgate --queue general --action respond".
> Command
>     output: Can't locate config.pm in @INC (@INC contains:
> /usr/local/rt2/etc
>     /usr/local/rt2/lib /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1
>     /usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1
>     /usr/lib/perl5/site_perl/5.005 /usr/lib/perl5/site_perl .) at
>     /usr/local/rt2/lib/RT/Interface/Email.pm line 96. BEGIN
> failed--compilation
>     aborted at /usr/local/rt2/lib/RT/Interface/Email.pm line 96. Compilation
>     failed in require at /usr/local/rt2/bin/rt-mailgate line 30. BEGIN
>     failed--compilation aborted at /usr/local/rt2/bin/rt-mailgate line 30.
> 
> --8796B7D91.1000912644/happy.aastroem.se
> Content-Description: Delivery error report
> Content-Type: message/delivery-status
> 
> Reporting-MTA: dns; happy.aastroem.se
> Arrival-Date: Wed, 19 Sep 2001 17:17:23 +0200 (CEST)
> 
> Final-Recipient: rfc822; rt at localhost.aastroem.se
> Action: failed
> Status: 5.0.0
> Diagnostic-Code: X-Postfix; Command died with status 2:
>     "/usr/local/rt2/bin/rt-mailgate --queue general --action respond".
> Command
>     output: Can't locate config.pm in @INC (@INC contains:
> /usr/local/rt2/etc
>     /usr/local/rt2/lib /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1
>     /usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1
>     /usr/lib/perl5/site_perl/5.005 /usr/lib/perl5/site_perl .) at
>     /usr/local/rt2/lib/RT/Interface/Email.pm line 96. BEGIN
> failed--compilation
>     aborted at /usr/local/rt2/lib/RT/Interface/Email.pm line 96. Compilation
>     failed in require at /usr/local/rt2/bin/rt-mailgate line 30. BEGIN
>     failed--compilation aborted at /usr/local/rt2/bin/rt-mailgate line 30.
> 
> --8796B7D91.1000912644/happy.aastroem.se
> Content-Description: Undelivered Message
> Content-Type: message/rfc822
> 
> Received: by happy.aastroem.se (Postfix, from userid 500)
>         id 8796B7D91; Wed, 19 Sep 2001 17:17:23 +0200 (CEST)
> To: rt at localhost.aastroem.se
> Subject: Test
> Message-Id: <20010919151723.8796B7D91 at happy.aastroem.se>
> Date: Wed, 19 Sep 2001 17:17:23 +0200 (CEST)
> From: schyman at happy.aastroem.se (Andreas Schyman)
> 
> Should go into general in RT
> 
> --8796B7D91.1000912644/happy.aastroem.se--
> ---------------------------------------------------------------------------
> 
> Okay, it says that it "Can't locate config.pm in @INC (@INC contains:
> /usr/local/rt2/etc ..."
> 
> But config.pm is in the include path:
> 
> ---------------------------------------------------------------------------
> schyman at happy /usr/local/rt2/etc$ pwd ; ls -l
> /usr/local/rt2/etc
> total 32
> -r-x------    1 root     rt            176 Sep 19 13:50 acl.mysql
> -r-xr-x--x    1 root     rt          13663 Sep 19 15:58 config.pm
> -rwxr-xr-x    1 root     root        12121 Sep 19 13:50 insertdata
> ---------------------------------------------------------------------------
> 
> This puzzles me a bit, and I was wondering two things:
> 1. Does rt work with postfix? I've tried with the standard sendmail args:
> $SendmailArguments="-oi";
> as well as:
> $SendmailArguments="-t";
> but with the same results.
> 
> My aliases contains the following entries:
> rt-comment:     "|/usr/local/rt2/bin/rt-mailgate --queue general --action
> comment"
> rt:             "|/usr/local/rt2/bin/rt-mailgate --queue general --action
> respond"
> 
> 2. The server will only be used on a intranet, and I have yet not a public
> IP or
> domainname, but I don't think that that should matter since I'm still able
> to
> send mail locally on the server.
> 
> Does anyone have any suggestions to where I should go from here? Should I
> replace
> Postfix with sendmail?
> 
> Thanks in advance, and thanks for a great piece of software. This is the
> third
> organization who I convince into using it, but I've never installed it
> myself
> before :-/
> 
> /Andreas

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