Fw: [rt-users] bulk change ownership

[Jay Kramer]

----- Original Message -----
From: "Jay Kramer" <jay at mojomole.com>
To: "Ayan R. Kayal" <ayan.kayal at yale.edu>
Sent: Thursday, September 20, 2001 4:38 PM
Subject: Re: [rt-users] bulk change ownership


> I think Martin's patch is a good one, I already patched my copy of RT with
> just about the same line of code that Martin made, only I patched ACE.pm
as
> well..  I'll include the patches I have for letting someone change the
> ownership of tickets..  This person in our office doesn't have rights to
> modify users, or anything, so the superuser patch doesn't work well..
> Anyhow, now she can route tickets to the correct owners as she gets word
on
> who needs to do what..  things in our office are 'assigned' to people per
> say by admins, and the secretary does the job of moving the actual
ownership
> around...  I think that this is normal business practice for MOST
companies
> to shuffle support calls around via a managerial person..  I think that
> there should be another ACL option as well as the SuperUser that can do
> this...
>
> Jay
>
> > Well the point is that if you are changing the owner of a ticket and you
> are
> > not the owner, you have to "steal" because this explicitly means that
> you're
> > changing the owner, i.e. you're not just doing it by accident.
> >
> > O-                         ~ARK
> >
> > > -----Original Message-----
> > > From: rt-users-admin at lists.fsck.com
> > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Martin Schapendonk
> > > Sent: Thursday, September 20, 2001 3:44 PM
> > >
> > > On 20 Sep 2001, Steffen Weinreich wrote:
> > > # members. Now all reassigned tickets have to be stolen by the
> > > stuff member
> > > # individualy, but it would be more easily for all if we could to
> > > that online on
> > > # the meeting ...
> > >
> > > Use a user with sufficient rights. I'm not quite familiar with RT's
ACL
> > > system, but I think you need SuperUser rights to change a ticket from
> > > one owner to another.
> > >
> > > *test*
> > > Hm, doesn't work. Even the SuperUser isn't allowed to reassign already
> > > assigned tickets. I think this can be considered a bug.
> > >
> > > I attached a patch which checks to see if you're a SuperUser and then
> > > allows the SetOwner. Maybe this can make it into the next version?
> > >
> > > Martin
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
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