[rt-users] Keywords HOWTO (docs/FAQ contribution)

[Marc Hedlund]

I think that both the things you describe are intended functionality, and
are the same in 2.0.7.  Keywords are added after the ticket has been
created.  On search, if you added your keyword selection to a specific
queue, first do a search for "Queue is <queue-name>" then look at the
search form at the bottom of the results.  You should see your keywords
there.

Hope this helps...

Marc Hedlund 
e: marc at precipice dot org

On Mon, 24 Sep 2001 hsinclai at speakeasy.net wrote:

> Marc,
> 
> I am on 2.0.6 right now and this is probably what's wrong...
> 
> After creating keywords and activating them in a queue, when creating
> a ticket in that queue, there is no way to include a keyword -- see no
> field or drop-down listbox. Until later that is, after the ticket is
> "created". Is this correct?
> 
> Also, there is no keyword field to use as criteria when opening a new
> search.
> 
> -Harold
> 
> 
> On Mon, 24 Sep 2001 12:23:23 -0700 (PDT), marc at precipice.org wrote:
> 
> > 
> > Harold,
> > 
> > I was writing against RT-2.0.7.  Did I get something wrong?  Let me
> > know...
> > 
> > Marc Hedlund 
> > e: marc at precipice dot org
> > 
> > On Mon, 24 Sep 2001 hsinclai at speakeasy.net wrote:
> > 
> > > Marc,
> > > The howto is very useful, but I'm wondering what version of RT you are using ... I'm not getting the exact functionality you are describing..
> > > 
> > > Thanks,
> > > Harold
> > > 
>